Filip Technologies

Once again, unfortunately, such damage is not covered by our warranty, which can be read in full here: [redacted] The paid screen repair services was offered for a fee as a temporary paid service not included as part of our warranty coverage, and was never intended to complement or supplement our warranty termsSincerely, FiLIP Support

Our Support team assisted this customer that was having difficulties filing a warranty claim onlineWith our team's assistance, she successfully submitted her claim online, which was shortly thereafter approved, and an in-warranty replacement unit was sent on 102016, well within our 4-weeks turnaround time for resolving warranty claimsSincerely, Filip Technologies Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Filip's response to my complaint is dishonest, as I was never "kept abreast of the delays" but rather continuously reassured "I was on the list for a replacement device" (see attachment dated 8/**-9/**) On 9/**, I became fed up and expressed my desire for a refund I was told I would be contacted again when my refund request was approved (see attachment dated 8/**-9/**, the communication from 9/**) I followed up a month later, as I still hadn't received a refund or response (see attachment dated 10/**-10/**, the communication from 10/**); I was told there was "still no update" Again, I expressed my desire for a refund and was told I would be contacted when my refund request was approved (again, see attachment dated 10/**-10/**) On 10/**, I received an automated message stating that my replacement had shipped (see attachment dated 10/**-10/**, the communication from 10/**) As you may imagine, I was frustrated and angry because this was not what Filip agreed to I have since returned my watch (unopened and untouched, as I do not want to do business with these people!!!) and submitted a receipt in hopes of a refund Hopefully it will be issued soon.I am attaching documentation to prove my experience with this company, as I have been patient and am angered by their dishonest response to the Revdex.com If you check the dates and times of the communications I have attached, you will notice that all but one was initiated by me (I got a random message stating that there was still no progress on 9/*) I have been paying a monthly phone bill for a watch I haven't have for five months I don't mind waiting in line for things to happen but this is beyond excessive; when I mailed my defective watch to them in June, I was told this could take up to eight weeks (ha!) Filip doesn't do what they promise to do and nothing happens quickly with them Buyer beware of Filip!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Filip Technologies, Incregarding complaint ID [redacted] .As a consumer, what can I do at this point? There are probably hundreds of people like me...Sincerely, [redacted] ***

This customer asked for a full refund, which was grantedShe has been kept abreast of the refund processing status, and was informed that she'll be notified once the refund check is mailed out to herSincerely, Filip Technologies Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, I refuse to accept their response and we are going in circles hereI purchased the product prior to them removing the option to repairI should not be held liable for now a broken watch to sit on my night stand only to collect dust because of a company that no longer offers repair serviceIt is misleading and again...I demand a refund asapI have been wasting monthly fees on phone service because this company refuses to refund meRevdex.com, I am seeking your helpYou can clearly understand how stubborn this company is and how unwilling they are to work with their customersI urge you to read the reviews on [redacted] and other sites and you will know how bad this company really isPlease act upon itThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are very sorry that this customer's FiLIP stopped working properly, and so soon after their purchase dateAs the customer describes, in accordance to our warranty policy, we accepted her warranty claim and proceeded to initiate the replacement processWe completely understand her frustration and know that a 4-week turn-around time for a replacement device it isn't always ideal, but it is the best our factory is able to do at this timeWarranty replacements vary widely by industry, manufacturer and product type, and while our warranty states 4-weeks for replacement devices, we do try to get replacements to our customers as quickly as technically possible.We attempted to rectify this issue before receiving this complaint, by offering either a full refund as requested or to expedite the shipping of a replacement device under our warranty policyThe customer was very pleased of our resolution options, and choose to have a replacement unit expedited.To summarize, we took ownership of her issues and offered realistic options to amicable resolve the issue.Sincerely,Filip Technologies

We are very sorry about this customer's experience with FiLIP, as this is definitely not the experience that we would like our customers to haveAs per her multiple exchanges with our Support Team, we understand that this customer was kep abreast of the delays we were experiencing on our warranty replacement processAs soon as our company got hold of a fresh stock of replacement devices on 102016, we expedited the shipping of the in-warranty replacement unit for this customer the same day via [redacted] First Class, and she was informed of the tracking number via emailThis customer refused to accept the replacement unit, and asked for a full refund, which was granted pending that the customer submits valid proof of purchase (a store receipt where we can validate amount paid or the device, purchase date and the device information)Sincerely, Filip Technologies Inc

We have issued a refund to [redacted] in the form of a check, delivered on Monday, April [redacted] (by ***) to the address provided by [redacted] ***.With this, we believe that this issue has been resolvedSincerely, [redacted] on behalf of the FiLIP Team

We are very sorry that this customer's FiLIP is not performing up to the customers' expectations, and that as a result his experience with our product is not one we would like our customers to have.After thoroughly reviewing the technical steps taken by our support team, we were able to determine that the customer was using the companion app to log in to the same account from two smartphones at the same time, which was probably causing loss of accuracy on location reportingAs in regards to the battery life, we were able to narrow down that the issue was when the device was located at school, where [redacted] informed the customer that they had an area with poor coverage, hence the battery would drain faster as it tries to find network signal.We understand that this customer is frustrated with the performance of his device not being up to his expectations, and this is why we attempted to rectify this by offering a full refund, as he had previously requested on his contact to our Support Team on 8/**.This customer has not contacted us or replied back since we offered him a refund on September **, 2015.We feel that we have handled this case appropriately and in accordance with our warranty policy (as published on our website)If the customer chooses not to accept the full refund he requested and would like to go through our warranty replacement process, then we will also offer to cover the cost for one month's data/voice plan for his FiLIP.Sincerely,Filip Technologies

As of April **, 2015, we have responded to and resolved this issue directly with this customerThis customer has received the replacement device as promised in the original resolution made directly with the customer.No further action is required.Sincerely, [redacted] [redacted] on behalf of the FiLIP Team

We are very sorry that this customer's FiLIP stopped working properly, and so soon after their purchase dateAs the customer describes, in accordance to our warranty policy, we accepted her warranty claim and proceeded to initiate the replacement processWe completely understand her frustration and know that a 4-week turn-around time for a replacement device it isn't always ideal, but it is the best our factory is able to do at this timeWarranty replacements vary widely by industry, manufacturer and product type, and while our warranty states 4-weeks for replacement devices, we do try to get replacements to our customers as quickly as technically possible.We attempted to rectify this issue before receiving this complaint, by offering either a full refund as requested or to expedite the shipping of a replacement device under our warranty policyThe customer was very pleased of our resolution options, and choose to have a replacement unit expeditedTo summarize, we took ownership of her issues and offered realistic options to amicable resolve the issue.Sincerely,Filip Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

FiLIP has been available since November **, 2013, so we assume that the customer bought the product in December 2013, not December We acknowledge that it has taken longer than originally expected to develop a wristband that will fit larger wrists, but it is not possible that the customer has been waiting months for this productBecause the FiLIP wristband contains delicate technology essential to the correct operation of the device, we needed to take the time necessary to produce a high quality product that meets the performance requirements of the host network, *** We recently announced that FiLIP will soon be available, with a secure and adjustable wristbandIn developing FiLIP 2, we took customer feedback into accountCustomer is mistaken that he will be required to buy the new FiLIP Existing FiLIP owners will be given an opportunity to convert their FiLIP to a FiLIP 2, with secure, adjustable wristband, for the same price that they would have paid in any event for the larger wristband accessoryMost of our existing customers are very happy about this -- for example, one commented [redacted] We cannot comment on the customer service issues mentioned because we cannot find any record of the customer in our systemWe take customer satisfaction very seriously, and would ask that the customer contacts us direct at [redacted] so that we can discuss a specific resolution of the issue or provide a refund

We are very sorry that this customer's FiLIP stopped working properly, and so soon after their purchase dateWe attempted to rectify this issue by offering a replacement device under our warranty policyWe understand that this customer is frustrated by our warranty replacement timeline; however we feel that we have handled this case appropriately and in accordance with our warranty policy (as published on our website)Since receiving this complaint, we have actively tried to resolve this case directly with the customer, however she has been unresponsive to us.Please find a recap of this customer's case below:-On July *, we approved the warranty replacement for this customer's FiLIP-On July **, we followed up with an e-mail to update her on the status of her replacement device; informing her that it would be delivered within the 4-weeks warranty timeline.-On July **, we received this complaint from the customer (via Revdex.com)We decided to offer the customer a full refund as an alternative to waiting for a replacement deviceThe customer was contacted by email and by phone with our refund offerThe customer did not respond to us-On August *, 2015, still having not heard back from the customer in regard to the refund offer, we shipped the replacement device to the customerThis was well within our 4-week standard timeline for replacement devices.-On August [redacted] and *, we left a voicemail message for the customer to inform her that we were unable to perform a device swap (switching her [redacted] account from her damaged FiLIP to her replacement FiLIP) because her [redacted] subscription had been suspendedWe believe that she disconnected/cancelled her [redacted] accountThe customer did not respond to us.-On August **, we sent her an email reminding her to return her damaged FiLIP to us, using the pre-paid label that we provided to herThe customer did not respond to us.This customer has not contacted us or replied back to our e-mails and voicemail messages since we offered her a refund on July **, 2015.She has received her replacement device in accordance with our warranty policyIf the customer chooses to re-active her [redacted] account for her FiLIP, then we will also offer to cover the cost for one month's data/voice plan for her FiLIP.Sincerely,Filip Technologies

We looked at numerous GPS watches for our little kid and decided to move forward with the Filip kids watch for our little kid so we could properly track him while at school and when he is away at friend's housesWe purchased this for over $and added it to our ATT plan for $10/monthHUGE Issue #1: We charged the watch fully and unplugged it in the morning with a 100% charge showing up on the watch and application we installed on our phones to monitor the GPS, make phone calls, and send textsBy 10:am while our kid was at school (unplugged watch at 7:30am) I received a message on my phone saying that we needed to recharge the FilipwatchThe watch died before our kid even got out of schoolHUGE ISSUE #(probably the most important): The GPS location was about years off 99% of the timeWhat good is a GPS watch if you area searching for your kid in a crowd (or just in the open) if the GPS location is that far off? This is a scamFilipis promoting and advertising a device to parents that does not work at allWhile at my home the watch was houses down the streetMy wife called the customer service center and the rep that answered told her "that is the best our watch can do and there is nothing we can do about it"HOW CAN THEY SELL A GPS WATCH THAT THEY THEMSELVES ADMIT DOES NOT WORK? I wrote the company on facebook and they put all the blame on me and on ATTI was charged by ATT to return the product ($restocking fee) after owning it for days because FILIP HAS A NO RETURN POLICY - they refused to offer any type of credit directlyMultiple sources at the stores we visited told us many times after the return that the Filipwatch is returned all of the time because it simply does not workI asked the company to correct the GPS and battery problem and requested that they credit me $for the restocking fee because their product absolutely does not workThey denied meI told them I would be writing a Revdex.com Review, they could care less and denied my request for a credit againNEVER BUY THIS WATCHWe bought the LG Gizmo Gadget and it works so well (battery and GPS are amazing)Do not buy this watchI never make complaints like this but I do not want parents to be scammed by a company promoting a product to parents making us feel like it would help keep our kids safeThey know it does not work, they admit it does not work, they have a no return policy for a reason...they know the product they are selling is a scam and is a cheap version of a safety device