Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I spoke to the Vice President at approximately 5:p.mon 4/15/ His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaintHe offered to have me come in and meet with four of the employees he spoke too He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting It was also obvious that he did not speak to the employee who apologized to us when with left that day.We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part I did speak with my wife We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature We have not contacted the Police at this time However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.I can assure you that his statement is not true I did not swear at all, nor I was I violent at any time I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so My complaint is accurate I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions I wish to discuss with the Revdex.com what next steps are there available to take Regards, [redacted]
We are extremely concerned regarding the complaint filed by Mr [redacted] Our company puts a great deal of effort into customer satisfaction as is evident by our current Revdex.com A+ rating along with earning numerous quality awards from [redacted] After speaking with and reviewing the events and statements from two of our sales consultants, and both of our sales managers this is what I have gatheredMr [redacted] was extremely hostile and aggressive toward our employees, using foul language multiple times during his visitBased on his actions and violent behavior, he was asked to leave the propertyWe're truly sorry for any misconceptions this has meant to Mr [redacted] If willing , our number one goal from this point would be to resolve this through further conversation with him, and to hopefully regain his business in the futureHe can reach me at ###-###-####[redacted] Vice President
[redacted] was given multiple opportunities to not purchase the vehicle after the error was foundShe asked to think about it overnight and still decided to proceed and buy the truckThe offer of replacing the rubber strip and repairing the minor dings were "after" she took delivery and was merely a good will gestureIn no way was it to replace the value of an extended warrantyAfter I was informed by [redacted] our pre-owned Sales Manager, I called [redacted] to discuss the entire transaction and ended up giving her the majority of a Month, 12,Mile Warranty, along with a keyless/remote start key fob at no chargeShe has expressed complete satisfaction and this case has been resolved Sincerely, [redacted] Vice President
Revdex.com:
The business did end up obtaining a warranty for me so the complaint has been resolved to my satisfaction so if at all possible, it can be removed from the system
Regards,
*** ***
Revdex.com spoke to the consumer this morningHe stated that a resolution has been reachedThe business will refund half of the payment that was paid for service work
Dear Mr. [redacted],
I want to take a moment to review our conversation we had Wednesday, October 22nd. Enclosed is a check for $217.31, 50%...
of the brake repairs performed on 7/21/14, Invoice# [redacted]. Please, in the future, if you have any questions or concerns feel free to contact me directly, I have enclosed my business card with both my personal phone extension and my E-Mail address.
Sincerely,
Patrick Buick GMC
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I spoke to the Vice President at approximately 5:30 p.m. on 4/15/15. His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible. As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint. This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint. He offered to have me come in and meet with four of the employees he spoke too. He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting. It was also obvious that he did not speak to the employee who apologized to us when with left that day.We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part. I did speak with my wife. We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature. We have not contacted the Police at this time. However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.I can assure you that his statement is not true. I did not swear at all, nor I was I violent at any time. I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so. My complaint is accurate. I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not. I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions. I wish to discuss with the Revdex.com what next steps are there available to take.
Regards,
[redacted]
[redacted] was given multiple opportunities to not purchase the vehicle after the error was found. She asked to think about it overnight and still decided to proceed and buy the truck. The offer of replacing the rubber strip and repairing the 2 minor dings were "after" she took delivery and...
was merely a good will gesture. In no way was it to replace the value of an extended warranty. After I was informed by [redacted] our pre-owned Sales Manager, I called [redacted] to discuss the entire transaction and ended up giving her the majority of a 12 Month, 12,000 Mile Warranty, along with a keyless/remote start key fob at no charge. She has expressed complete satisfaction and this case has been resolved.
Sincerely,
[redacted]
Vice President
Patrick Buick GMC would like to extend our deepest apologies to Mr. [redacted] for his frustrations during his recent interaction with our dealership. We would never do anything to mislead a customer and would certainly never be dishonest. We would also like to apologize for not communicating in a...
more timely fashion with him during the course of his transaction.That being said there are a few things that we would like to address. As Mr. [redacted] stated, we were attempting to secure a vehicle from another dealership. We did make several attempts to contact the dealership that had the specific vehicle Mr. [redacted] was looking for with no response from them whatsoever. Should Mr. [redacted] like, we would be happy to provide him with copies of our email correspondence. We would also like to address the fact that Mr. [redacted] felt as though we were trying to be evasive to avoid what he believed to be a payment that was misquoted, which is absolutely not the case. Patrick Buick GMC has always operated, and will continue to operate on the basis of honesty. If we had misquoted a payment to Mr. [redacted] we would have honored that payment. The only reason we were unable to provide Mr. [redacted] with the vehicle he was looking for, was the inability to find one that qualified for the GM incentives necessary to reach his desired payment. which was fully disclosed upfront.Despite the fact that Mr. [redacted] gave us authorization to run his credit card for $500 as a deposit on the vehicle we were hoping to obtain, we never applied nor processed it. In the end, Patrick Buick GMC's sales manager provided Mr. [redacted] with the contact information of the dealership that had the vehicle he desired. Our hope was that he could purchase the vehicle he wanted, even if it wasn't from Patrick.We're sincerely sorry for any inconvenience he has incurred.[redacted]Vice PresidentPatrick Buick GMC
We are extremely concerned regarding the complaint filed by Mr. [redacted]. Our company puts a great deal of effort into customer satisfaction as is evident by our current Revdex.com A+ rating along with earning numerous...
quality awards from [redacted]. After speaking with and reviewing the events and statements from two of our sales consultants, and both of our sales managers this is what I have gathered. Mr. [redacted] was extremely hostile and aggressive toward our employees, using foul language multiple times during his visit. Based on his actions and violent behavior, he was asked to leave the property. We're truly sorry for any misconceptions this has meant to Mr. [redacted]. If willing , our number one goal from this point would be to resolve this through further conversation with him, and to hopefully regain his business in the future. He can reach me at ###-###-####.[redacted]Vice President.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I spoke to the Vice President at approximately 5:p.mon 4/15/ His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaintHe offered to have me come in and meet with four of the employees he spoke too He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting It was also obvious that he did not speak to the employee who apologized to us when with left that day.We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part I did speak with my wife We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature We have not contacted the Police at this time However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.I can assure you that his statement is not true I did not swear at all, nor I was I violent at any time I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so My complaint is accurate I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions I wish to discuss with the Revdex.com what next steps are there available to take Regards, [redacted]
We are extremely concerned regarding the complaint filed by Mr [redacted] Our company puts a great deal of effort into customer satisfaction as is evident by our current Revdex.com A+ rating along with earning numerous quality awards from [redacted] After speaking with and reviewing the events and statements from two of our sales consultants, and both of our sales managers this is what I have gatheredMr [redacted] was extremely hostile and aggressive toward our employees, using foul language multiple times during his visitBased on his actions and violent behavior, he was asked to leave the propertyWe're truly sorry for any misconceptions this has meant to Mr [redacted] If willing , our number one goal from this point would be to resolve this through further conversation with him, and to hopefully regain his business in the futureHe can reach me at ###-###-####[redacted] Vice President
[redacted] was given multiple opportunities to not purchase the vehicle after the error was foundShe asked to think about it overnight and still decided to proceed and buy the truckThe offer of replacing the rubber strip and repairing the minor dings were "after" she took delivery and was merely a good will gestureIn no way was it to replace the value of an extended warrantyAfter I was informed by [redacted] our pre-owned Sales Manager, I called [redacted] to discuss the entire transaction and ended up giving her the majority of a Month, 12,Mile Warranty, along with a keyless/remote start key fob at no chargeShe has expressed complete satisfaction and this case has been resolved Sincerely, [redacted] Vice President
I would like an official letter of apology from the sales men and Buick Sales Manager
Revdex.com:
The business did end up obtaining a warranty for me so the complaint has been resolved to my satisfaction so if at all possible, it can be removed from the system
Regards,
*** ***
Revdex.com spoke to the consumer this morningHe stated that a resolution has been reachedThe business will refund half of the payment that was paid for service work
Dear Mr. [redacted],
I want to take a moment to review our conversation we had Wednesday, October 22nd. Enclosed is a check for $217.31, 50%...
of the brake repairs performed on 7/21/14, Invoice# [redacted]. Please, in the future, if you have any questions or concerns feel free to contact me directly, I have enclosed my business card with both my personal phone extension and my E-Mail address.
Sincerely,
Patrick Buick GMC
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I spoke to the Vice President at approximately 5:30 p.m. on 4/15/15. His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible. As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint. This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint. He offered to have me come in and meet with four of the employees he spoke too. He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting. It was also obvious that he did not speak to the employee who apologized to us when with left that day.We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part. I did speak with my wife. We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature. We have not contacted the Police at this time. However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.I can assure you that his statement is not true. I did not swear at all, nor I was I violent at any time. I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so. My complaint is accurate. I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not. I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions. I wish to discuss with the Revdex.com what next steps are there available to take.
Regards,
[redacted]
[redacted] was given multiple opportunities to not purchase the vehicle after the error was found. She asked to think about it overnight and still decided to proceed and buy the truck. The offer of replacing the rubber strip and repairing the 2 minor dings were "after" she took delivery and...
was merely a good will gesture. In no way was it to replace the value of an extended warranty. After I was informed by [redacted] our pre-owned Sales Manager, I called [redacted] to discuss the entire transaction and ended up giving her the majority of a 12 Month, 12,000 Mile Warranty, along with a keyless/remote start key fob at no charge. She has expressed complete satisfaction and this case has been resolved.
Sincerely,
[redacted]
Vice President
Patrick Buick GMC would like to extend our deepest apologies to Mr. [redacted] for his frustrations during his recent interaction with our dealership. We would never do anything to mislead a customer and would certainly never be dishonest. We would also like to apologize for not communicating in a...
more timely fashion with him during the course of his transaction.That being said there are a few things that we would like to address. As Mr. [redacted] stated, we were attempting to secure a vehicle from another dealership. We did make several attempts to contact the dealership that had the specific vehicle Mr. [redacted] was looking for with no response from them whatsoever. Should Mr. [redacted] like, we would be happy to provide him with copies of our email correspondence. We would also like to address the fact that Mr. [redacted] felt as though we were trying to be evasive to avoid what he believed to be a payment that was misquoted, which is absolutely not the case. Patrick Buick GMC has always operated, and will continue to operate on the basis of honesty. If we had misquoted a payment to Mr. [redacted] we would have honored that payment. The only reason we were unable to provide Mr. [redacted] with the vehicle he was looking for, was the inability to find one that qualified for the GM incentives necessary to reach his desired payment. which was fully disclosed upfront.Despite the fact that Mr. [redacted] gave us authorization to run his credit card for $500 as a deposit on the vehicle we were hoping to obtain, we never applied nor processed it. In the end, Patrick Buick GMC's sales manager provided Mr. [redacted] with the contact information of the dealership that had the vehicle he desired. Our hope was that he could purchase the vehicle he wanted, even if it wasn't from Patrick.We're sincerely sorry for any inconvenience he has incurred.[redacted]Vice PresidentPatrick Buick GMC
We are extremely concerned regarding the complaint filed by Mr. [redacted]. Our company puts a great deal of effort into customer satisfaction as is evident by our current Revdex.com A+ rating along with earning numerous...
quality awards from [redacted]. After speaking with and reviewing the events and statements from two of our sales consultants, and both of our sales managers this is what I have gathered. Mr. [redacted] was extremely hostile and aggressive toward our employees, using foul language multiple times during his visit. Based on his actions and violent behavior, he was asked to leave the property. We're truly sorry for any misconceptions this has meant to Mr. [redacted]. If willing , our number one goal from this point would be to resolve this through further conversation with him, and to hopefully regain his business in the future. He can reach me at ###-###-####.[redacted]Vice President.