Filter Factory

Order #***
Placed on May 22, for $
Order #***
Placed on May 22, 07:20AM for $
I placed two orders with Stella Rae's on 5/ I received my orders on 5/unfortunately I returned all but item the same day 5/ When I went into the store to do my return I was advised that the "system was down" and they would send my order to the local warehouse for the refund to be processed The employee advised me I should see my refund back onto my debit card within 3-business days
On 5/I sent and email to ***@stellaraes.com inquiring about my refundThey replied with; The last two weeks have been extremely busy for usThe returns and refunds have to be approved by our owner, who has had an unbelievable scheduleAs soon as she has time to review them, she will be the one to carry out the processRefunds typically take up to two weeks to be finalized."
On 6/I followed up again on my return due to not being processed I was then ad

Order #***
Placed on May 22, for $
Order #***
Placed on May 22, 07:20AM for $
I placed two orders with Stella Rae's on 5/ I received my orders on 5/unfortunately I returned all but item the same day 5/ When I went into the store to do my return I was advised that the "system was down" and they would send my order to the local warehouse for the refund to be processed The employee advised me I should see my refund back onto my debit card within 3-business days
On 5/I sent and email to ***@stellaraes.com inquiring about my refundThey replied with; The last two weeks have been extremely busy for usThe returns and refunds have to be approved by our owner, who has had an unbelievable scheduleAs soon as she has time to review them, she will be the one to carry out the processRefunds typically take up to two weeks to be finalized."
On 6/I followed up again on my return due to not being processed I was then ad

I ordered pairs of Kendra Scott earrings during a 4th of July sale from the site, they arrived the next week shattered and unwearableI emailed the customer service on July 13th including pictures of the packaging and earringsThey responded stating that they package very carefully and that "the postal system must have drove over the box" and that they would resolve it quicklyI then sent another email on July 27th, July 31st, and August 5th to try and continue to resolve the issueThey responded that they have had an influx of orders and they would keep in contact with me throughout the processI emailed back to check in on August 14th and received an email stating that the owner would be at Market for the rest of the week and her response would be delayedI continued to send emails occasionally to check on the status and to finally just request a refund due to the lack of communication and the long time frameThe last email I received from them was on September 6th stating t