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Filters Plus Ltd. (previous owner)

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Filters Plus Ltd. (previous owner) Reviews (9)

We issued the payment on 6/and sent it to her address on file where she has received all our other correspondenceI checked with National Unity and confirmed the check was still outstanding and not cashedWe called the customer and she now gave us a different apartment numberWe are going to stop pay that check, reissue a new one and send it to her “new” address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust that I had already updaated my adress the first time they had send the second check to and they toldme they only updated the check adress not the the one in my file its ridiculous and try to appologize for callibg and calling and they hanged up the line on me that lady cristine is really rude
Regards,
*** ***

Gentlemen, National Unity is aware of the consumer’s concerns raised in their communication to the Revdex.comAs insurance claim transactions are private in nature, we will be responding to their concerns directly to them and their private claim representativeThanks*** **
***, *** ***The Littleton Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In one of the comments from Pronto it was stated that "the adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the pd portion was closed for that reason". That is untrue, I called numerous times and left my information with my message. Not once was I contacted until I made this complaint with the Revdex.com. This matter is not fully resolved yet, but I am happy that I am in contact with the insurance nowI am hoping this will be resolved soon
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***If I do not receive a response from the business I will file another complaint

Revdex.com Attention: *** *** RE: Claim Number: *** Revdex.com ID Number: *** Ms***, Thank you for allowing us the opportunity to response on behalf of National Unity Insurance CompanyThe complainant had an auto accident
with a National Unity policyholder and presented a claim for damages to her vehicleWe assessed the damage to the complainant’s vehicle and issued payment to her and the body shop she identified as her shop of choiceWhen she received the 2-party check, she inquired as to why we couldn’t issue payment directly to herWe informed her that since there was a lien on record for her vehicle, we were obligated to protect the lienholder’s interest as well as her ownShe responded that she had paid off the lien some time ago and requested we re-issue payment directly to herBecause the lienholder was still on record through TXDOT as having an active lien on the vehicle, we requested she provide a copy of the title to her vehicle showing that the lienholder no longer had an interest in the vehicle. The complainant did so on May 25th and payment was reissued to her directlySincerely, *** *** Vice President Claims

Complaint: ***
I am rejecting this response because:
I havent recived any check or call from the insured company the only thing they told me was that the re issued another check I called and they told me I couldnt get any further information its been wks since they re issued a check what do I do next. # *** thats my complaint # I dont know what do do its been to much already and ive asked to speak to a supervisor and they say there always busy
Regards,
*** ***

We are in receipt of your March 5th, correspondence sent to National Unity Insurance Company referencing the captioned case number from Brock ***The Littleton Group is the third party claim administrator for National Unity Insurance CompanyWe have investigated this claim and the
service concern raised by Mr***The delay in processing this claim for the ***'s has been investigated and resolvedWe contacted Ms*** by phone on March 9, letting her know of this resolution and that a check in payment of their damages will be mailed to them on March 11, This payment, in the sum of $1,321.78, represents their vehicle damages based upon our inspection of their vehiclePlease let us know if you have any questions regarding this matter

Upon receiving this complaint, National Unity contacted the complainant by e-mail and by phone. Complainant's original complaint did not contain enough information to identify which National Unity program the claim might be associated with, nor which claims handling entity was involved.Complainant...

was able to provide additional information which allowed us to identify this claim as being on our Pronto Auto Insurance platform, with the claims being handled by Pronto in Brownsville. The complaint was forwarded to Pronto. Pronto has replied with the email acknowledgement below. The complainant was included in the email response. The complainant has the National Unity Claims Manager's contact information and has been instructed to follow up if the complaint has not been resolved by ProntoFrom: [redacted] [mailto:[redacted]] Sent: Wednesday, January 10, 2018 5:48 PM To: [redacted] Cc: [redacted] Subject: Re: FW: FW: Revdex.com Complaint Hello [redacted], I found the claim number.  It is [redacted].  The adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the PD portion was closed for that reason. I will have the adjuster reach out to the claimant-[redacted] first thing tomorrow morning. [redacted]   [redacted] Claims Manager [redacted] ext 8[redacted]|www.prontoinsurance.com 805 Media Luna, ste 301 Brownsville, TX 78520

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