Filtex Canada Northern Alberta Ltd

Good morning, This email is in reference to ID # [redacted] We are sorry to hear about this customer’s dissatisfaction, and have launched a full investigation into this issue and will be responding accordinglyPlease feel free to contact our offices at the number listed below with any questions or concerns you may haveThank you, [redacted] Executive and Marketing Assistant

Good morning [redacted] , In regards to the complaint, this is what our investigation has uncoveredThis person called A.OReed & Coand posed as authorized agent of the property management company we do work with in the buildingHe stated there was a sewer odor and requested us to jet a lineHe falsely stated he was authorized to call in service for this accountIf this person had been honest and said he was a tenant, we would have reviewed our rates with him and requested his credit card for payment prior to sending anyone The complaint states that we arrived at 3pmThis is falseOne of our plumbers picked up the jetter and both plumbers arrived by 12:00PM and left at 5:00PMWe use GPS and have detailed recordsThe complaint states that our plumbers were killing time and flirting in the office bathroom A.OReed & Cohuman resources performed a full investigation of this claimBoth plumbers were interviewed and the claim was found to be completely falseOur plumbers were shown to his bathroom to look for a sewer odorHe authorized us to pull and replace a bad wax ring He then asked that we jet the drains in the parking garageWe performed the work to completionOnce we were done with the jetting, we located the building engineer and explained what work had been completedThe building engineer stated that he and the property manager had no knowledge of this issueAnd, that this tenant would be paying the invoice for all of the workOur dispatcher contacted the tenant for his payment and was not able to get it; he was very reluctant to give that information now that he would be paying for the workHe refused to sign the plumbers day sheet because the plumbers could not give him an exact dollar amountHe told the plumber’s that he would not sign, but he would let him take a picture of his credit card to show that he would pay The last complaint was that we did not invoice himHe was invoiced for $1,He then contacted our accounting office to dispute the invoiceHe stated he was unhappy with the cost and requested to only pay $We explained that the labor, materials and jetter charges were all justified; we produced the GPS reportsWe eventually discounted the invoice and he agreed to pay $ This is a final email dated April 10th from the tenant to A.OReed & Co.:I spoke with my credit card company, xxxxxThey said that you should credit back to my card the sum of $441.16, and then they will remove the dispute on the remaining $1,200, so that A.OReed is paid that amount out of the charges made in March for $and $Assuming this works for you, please let me know when the $has been creditedShould you have any additional questions or concerns you can contact Mr [redacted] at the number listed belowThank you, [redacted] Executive and Marketing Assistant A.OReed & CoRuffner RdSan Diego, CA 92111O: X

Good morning, This email is in reference to ID #[redacted]. We are sorry to hear about this customer’s dissatisfaction, and have launched a full investigation into this issue and will be responding accordingly. Please feel free to contact our offices at the number listed below with any questions...

or concerns you may have. Thank you, [redacted]Executive and Marketing Assistant

Good morning [redacted], In regards to the complaint, this is what our investigation has uncovered. This person called A.O. Reed & Co. and posed as authorized agent of the property management company we do work with in the building. He stated there was a sewer odor and requested us to jet a line. He falsely stated he was authorized to call in service for this account. If this person had been honest and said he was a tenant, we would have reviewed our rates with him and requested his credit card for payment prior to sending anyone.   The complaint states that we arrived at 3pm. This is false. One of our plumbers picked up the jetter and both plumbers arrived by 12:00PM and left at 5:00PM. We use GPS and have detailed records. The complaint states that our plumbers were killing time and flirting in the office bathroom.  A.O. Reed & Co. human resources performed a full investigation of this claim. Both plumbers were interviewed and the claim was found to be completely false. Our plumbers were shown to his bathroom to look for a sewer odor. He authorized us to pull and replace a bad wax ring.     He then asked that we jet the drains in the parking garage. We performed the work to completion. Once we were done with the jetting, we located the building engineer and explained what work had been completed. The building engineer stated that he and the property manager had no knowledge of this issue. And, that this tenant would be paying the invoice for all of the work. Our dispatcher  contacted the tenant for his payment and was not able to get it; he was very reluctant to give that information now that he would be paying for the work. He refused to sign the plumbers day sheet because the plumbers could not give him an exact dollar amount. He told the plumber’s that he would not sign, but he would let him take a picture of his credit card to show that he would pay.   The last complaint was that we did not invoice him. He was invoiced for $1,641.16. He then contacted our accounting office to dispute the invoice. He stated he was unhappy with the cost and requested to only pay $500.00. We explained that the labor, materials and jetter charges were all justified; we produced the GPS reports. We eventually discounted the invoice and he agreed to pay $1200.00.    This is a final email dated April 10th from the tenant to A.O. Reed & Co.:I spoke with my credit card company, xxxxx. They said that you should credit back to my card the sum of $441.16, and then they will remove the dispute on the remaining $1,200, so that A.O. Reed is paid that amount out of the charges made in March for $750 and $891.16. Assuming this works for you, please let me know when the $441.16 has been credited. Should you have any additional questions or concerns you can contact Mr. [redacted] at the number listed below. Thank you, [redacted]Executive and Marketing Assistant A.O. Reed & Co.4777 Ruffner RdSan Diego, CA 92111O: 858.565.4131 X110

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Their claims are false, and belatedly manufactured. I am a condo owner. How could I represent, or could they they possibly think or believe, that I have authority on behalf of a 328-unit condo building. Why would they not have confirmed that authority with the association?  It never happened.  That is a lie. Why did they take my credit card picture after completing the work if they thought the association was paying them???  I asked for a bill at the time of service and they refused to give me one, instead taking a picture of my credit card and then later charging me over $1,600 -- without ever sending an invoice or notice of the charge (until I disputed it with my credit card company). I never authorized the toilet work, only the jetting. They used 2 plumbers to change a toilet wax ring (while they played and flirted with each other in the bathroom for an hour), charging me several hundred dollars for unauthorized work that one person could easily do. I have 2 other witnesses to the whole thing (a lawyer and a broker), in addition to myself. I finally/recently agreed to pay $1,200 because they threatened me, and they had already fraudulently photographed and charged my credit card without authorization or invoice.  I have and had no contract with them, oral or written, and had never done business with them previously. They never provided me with a quote or estimate, despite my request, and then they charged me for such bogus things as "time for picking up the truck and driving to the site" and "overtime" despite getting there in the afternoon and leaving the job at around 4-4:30pm. I ultimately agreed to pay them $1,200 because they threatened me, and I just wanted to be done with it, but they are unscrupulous and unethical, and I would never hire them again.  The fact that they would make up such a wildly preposterous explanation now only proves the point.

In our previous response we made it clear that we have already launched a full investigation into this matter and the response we supplied was true on all accounts. We do not wish to justify these false claims against our company with any further response. Please note that the payment has been made for services rendered and there is no need to continue the discussion regarding this matter. Thank you, [redacted]Executive and Marketing Assistant A.O. Reed & Co.4777 Ruffner RdSan Diego, CA 92111