Final Drive Auto Sales Incorporated

------- Forwarded message ----------From: [redacted] (***) [E]Sent: Thursday, January 12, 6:PMTo: finaldriveautosales@***.comCc: [redacted] ***Subject: Vehicle Service Contract for [redacted] on your [redacted] Dealer Account # [redacted] Dear Joshua, Per your discussion with my wife, attached is the invoice from [redacted] for diagnostics and repair of my [redacted] , that my wife and I purchased from you at Final Drive Auto Sales on November 29, Since your car company could not offer a warranty for this car and at your recommendation we purchased the month standard coverage from [redacted] for a contract price of $The car performed well for a little over one month Then during the first week of January two warning lights appeared in the instrument panel: An intermittent ABS/trac light and a constant check engine light Following instructions in the [redacted] Contract, I took the car to the [redacted] dealership in Frederick who performed diagnostic testing and road testing of the vehicle They reported that ABS/trac warning was caused by a malfunctioning left-front wheel speed sensor that would require replacement of the LF hub bearing assembly The check engine light was caused by a faulty [redacted] thermostat and coolant temperature sensor and was consistent with the observation that the car heater was lukewarm at best on cold weather days [redacted] contacted the [redacted] service department at ###-###-#### on January 5th, He was informed that [redacted] would not pay for a thermostat or coolant temperature sensor The [redacted] rep said that they would pay $for the hub bearing ( [redacted] part [redacted] costs $111.29), hr labor @ 75.00/hr and no diagnosis reimbursement and no tax – less $deductible resulting in a net payment of $38.78.After [redacted] reported this to me I looked over the [redacted] warranty and I noticed that [redacted] standard coverage in the State of Maryland “shall include the cost of the teardown and diagnosing the malfunction or defect” I provided [redacted] with a copy of the warranty and he contacted [redacted] again on January 5th with this information He did not receive a reply on Jan 5th or Jan 8th and he called yet again on Jan 9th The person who answered on Jan 9th said the claim was referred to an adjuster As of Jan 10th there was still no reply from [redacted] and [redacted] said they needed to complete their work on the car – as it was tying up garage space.This is what prompted me to contact you regarding the $policy that you had sold to us Since you were not able to obtain any favorable news about our claim that day or by noon on January 11th, I instructed [redacted] to complete their work on just the hub bearing - because [redacted] could not wait any longer and because my wife needed her car back – that we had waited long enough for [redacted] to respond In addition to having the hub bearing replaced, yesterday I purchased a thermostat and coolant sensor replacement parts so that I can have a friend who is a mechanic replace the car’s parts as soon as possible.My wife and I are very disappointed by the [redacted] vehicle service contract that we purchased from you at the Final Drive Auto Sales company Not only were they highly unresponsive last week and again this week , but they have not paid for any costs associated with diagnosing car malfunctions associated with the check engine light and ABS/trac system repairs that are identified on page (para 15) of the [redacted] service contract to be covered Not only do we have a hefty $repair bill to pay the “repair facility” [redacted] (the required franchised dealer equipped to diagnose and repair this car), but we are also out the $paid to you and *** Note that [redacted] received a [redacted] payment of only $not until ~am yesterday I hope that you are able to obtain a more equitable reimbursement for our car repair claim.Sincerely,The [redacted] , [redacted] and ***###-###-#### [redacted] @***.***.***

To whom it may concern:We have made all efforts to satisfy the ***They were so satisfied with it that they purchased another vehicle from usWe traded the original vehicle back in for $more than they paid for it after they had used it for three monthsWe gave them a warranty on the new vehicle they purchasedWe went above and beyond what financially seemed feasible just to help them into a carBoth of the sisters were very happy with all we had doneThe issue of the vehicle not being repaired correctly can not come back on usWe are in no way related to, in partnership with, or have any other relationship with the dealership they took the vehicle to for repairThe vehicle that they are complaining about they do not even ownThey never even Complained until after they no longer owned itWe have taken all action we can to assist in this concern Below is a copy of our original responseChad BDealer
The ***sisters purchase a vehicle from us last year that gave them problemsAfter being unable to properly repair the vehicle we offered to trade it back in to help them out of a car they were unhappy withAfter all bills were paid and settled that they owed a separate company for they decided they wanted to pursue that optionThe vehicle they purchased originally for $we traded back in with an allowance of $to help them in any way we couldThe sisters were very happy with our help and accepted it by purchasing a second vehicle from us that to this day they are happy with.We bent over backwards to help these two ladies and have maintained a healthy relationship with themUnfortunately their son feels like we have not done enough so is now attempting to defame our character and insult us with accusations of pride and negativityWe strive to satisfy all of our customers in a business that is very difficult to do that in and we are proud of our ability to do so*** and *** ***, the customers that purchased both of the vehicles from us have said time and again that we have done just that, satisfied themThere is nothing else we are able to do regardless of what their family members feel,Sincerely,Chad B
Dealer

To whom it may concern:The *** sisters purchase a vehicle from us last year that gave them problemsAfter being unable to properly repair the vehicle we offered to trade it back in to help them out of a car they were unhappy withAfter all
bills were paid and settled that they owed a separate company for they decided they wanted to pursue that optionThe vehicle they purchased originally for $we traded back in with an allowance of $to help them in any way we couldThe sisters were very happy with our help and accepted it by purchasing a second vehicle from us that to this day they are happy with.We bent over backwards to help these two ladies and have maintained a healthy relationship with themUnfortunately their son feels like we have not done enough so is now attempting to defame our character and insult us with accusations of pride and negativity.We strive to satisfy all of our customers in a business that is very difficult to do that in and we are proud of our ability to do so*** and *** ***, the customers that purchased both of the vehicles from us have said time and again that we have done just that, satisfied themThere is nothing else we are able to do regardless of what their family members feelSincerely,
Chad B
Dealer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***The vehicle purchased originally had issues that the seller was made aware of during the initial test driveThe seller agreed to pay to have the check engine light problem resolved and has failed to do soRegardless of the businesses reputation or character thats irrelevant in this caseThe facts are the dealer knew the problem with the car existed and failed to maintain the promise it kept in accepting responsibility for taking care of the billWhy is it the purchasers responsiblity to pay for a repair in which the issue was obvious when the car was purchased and driven off the lotNobody needs to take advantage of anyone on a fixed income and that's retired and that's what happened hereI do not recommend this business to anyone and will be sure that any friends or family stays clear from purchasing a vehicle from this business.
Regards,
*** ***

To whom it may concern:Regarding ** and *** *** and their purchase of *** *** on 11/29/2016This vehicle was listed for sale at $5,995.00, ** and *** *** agreed to purchase the vehicle at a discounted price of $5,a savings of $That is the total amount we (Final Drive Auto Sales) collected from themWe gave them for free at a cost to us a month Unlimited Mileage warranty from *** *** ***.When they contacted us, after the work was done, the warranty company was contacted, and another dealer had been involved we did what we could to help them with the warranty companyHowever, we do not work for the warranty companyThe warranty company did pay a claim amount based on what it was responsible for.There is no other help we can offer at this time.Josh

------- Forwarded message ----------From: [redacted]) [*]<[redacted].[redacted].[redacted].[redacted]>Date: Thu, Jan 26, 2017 at 3:35 PMSubject: Documents regarding the [redacted] Vehicle Service Contract for our 2009 [redacted] sold to us by the Final Auto Drive Salesperson in support of Revdex.com complaint...

#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted], Below is a copy of the letter and attachments that we sent to Joshua R[redacted] the salesperson at Final Drive Auto Sales car dealership by e-[redacted] on 1-12-2017.  Neither Joshua or [redacted] responded in any way by e-[redacted] or by phone to us after 3 phone calls and this e-[redacted] message. Best regards, [redacted] & [redacted].[redacted].[redacted]###-###-#### (home) From: [redacted]) [E]Sent: Thursday, January 12, 2017 6:44 PMTo: finaldriveautosales@[redacted].comCc: [redacted]Subject: Vehicle Service Contract for 2009 [redacted] on your [redacted] Dealer Account #[redacted]Dear Joshua, Per your discussion with my wife, attached is the invoice from [redacted] for diagnostics and repair of my 2009 [redacted], that my wife and I purchased from you at Final Drive Auto Sales on November 29, 2016.  Since your car company could not offer a warranty for this car and at your recommendation we purchased the 3 month standard coverage from [redacted] for a contract price of $299.00. The car performed well for a little over one month.  Then during the first week of January two warning lights appeared in the instrument panel:  An intermittent ABS/trac light and a constant check engine light.  Following instructions in the [redacted] Contract, I took the car to the [redacted] dealership in Frederick who performed diagnostic testing and road testing of the vehicle.  They reported that ABS/trac warning was caused by a malfunctioning left-front wheel speed sensor that would require replacement of the LF hub bearing assembly.  The check engine light was caused by a faulty [redacted] thermostat and coolant temperature sensor and was consistent with the observation that the car heater was lukewarm at best on cold weather days. [redacted] contacted the [redacted] service department at ###-###-#### on January 5th, 2017.  He was informed that [redacted] would not pay for a thermostat or coolant temperature sensor.  The [redacted] rep said that they would pay $63.78 for the hub bearing ([redacted] part [redacted] costs $111.29), 1 hr labor @ 75.00/hr and no diagnosis reimbursement and no tax – less $100 deductible resulting in a net payment of $38.78.After [redacted] reported this to me I looked over the [redacted] warranty and I noticed that [redacted] standard coverage in the State of Maryland “shall include the cost of the teardown and diagnosing the malfunction or defect”.  I provided [redacted] with a copy of the warranty and he contacted [redacted] again on January 5th with this information.  He did not receive a reply on Jan 5th or Jan 8th and he called yet again on Jan 9th.  The person who answered on Jan 9th said the claim was referred to an adjuster.  As of Jan 10th there was still no reply from [redacted] and [redacted] said they needed to complete their work on the car – as it was tying up garage space.This is what prompted me to contact you regarding the $300 policy that you had sold to us.  Since you were not able to obtain any favorable news about our claim that day or by noon on January 11th, I instructed [redacted] to complete their work on just the hub bearing - because [redacted] could not wait any longer and because my wife needed her car back – that we had waited long enough for [redacted] to respond.  In addition to having the hub bearing replaced, yesterday I purchased a thermostat and coolant sensor replacement parts so that I can have a friend who is a mechanic replace the car’s parts as soon as possible.My wife and I are very disappointed by the [redacted] vehicle service contract that we purchased from you at the Final Drive Auto Sales company.  Not only were they highly unresponsive last week and again this week , but they have not paid for any costs associated with diagnosing car malfunctions associated with the check engine light and ABS/trac system repairs that are identified on page 5 (para 15) of the [redacted] service contract to be covered.   Not only do we have a hefty $400 repair bill to pay the “repair facility” [redacted] (the required franchised dealer equipped to diagnose and repair this car), but we are also out the $300 paid to you and [redacted].  Note that [redacted] received a [redacted] payment of only $38.78 not until ~11 am yesterday.  I hope that you are able to obtain a more equitable reimbursement for our car repair claim.Sincerely,The [redacted] and [redacted]###-###-####[redacted].[redacted].[redacted]