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Final Stitch Alterations & Clothing

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Final Stitch Alterations & Clothing Reviews (3)

Complaint: ***
I am rejecting this response because:
I would like to preface this letter
by addressing the final comments of the owner of Final StitchIt seems that by
his response that he is utilizing a straw man fallacy to disregard my argument
In no way is this about a bride trying to “recoup the cost of her wedding.”
This complaint is in regards to subpar service that was rendered in the
alterations themselves, the timeliness of the alterations, and the manner in
which the complaint was handled by the business ownerMrS***’s comments
about the conversations he had with both myself and my husband are falseYes,
the dates listed originally may have been off by a few days as I was trying to
recall from memory rather than pulling up old receipts; but at no point in time
were my husband or I in anyway bullying towards MrS*** during our
conversationsOf course we stated that we would take further actions if he did
not respect our requestDuring both of the conversations we had with the owner
he continually spoke over us so that neither of us would have a chance to argue
our point as well as speaking condescendingly down to meI originally had my
husband call because neither of us could find time to get in contact with him
previously as we had been out of town as well as working during the same
business hours as himThis left both of us with no time to call him, but when
my husband finally had an opportunity to reach out he didI preferred that my
husband speak to him because as I have mentioned in my original complaint, I
felt bullied into accepting a dress that I was not happy with and my comments
were swept to the side the day I picked up my dress
I did drop off another casual dress to Mr
S*** on Monday the 27th which was when the wedding dress was
supposed to be readyThe dress that I dropped off that Monday was the dress
supposed to be ready by Friday the 31st, not the wedding dressWhen
I arrived at Final Stitch on Monday he informed me that my wedding dress was
not ready but it would be ready the following dayThis was already
unacceptable in my book being that he had already had my dress for a month and
a half, but I let it go and said no problemI told him that I work until after
his business hours all week so the earliest I would be able to be there to pick
it up would be FridayAfter I left I checked my work schedule and noticed that
I didn’t have to be to work until 10:a.mon Wednesday instead of my usual
8:a.mAfter realizing this I called MrS*** right away to let him know
that I would be able to pick up my wedding dress on Wednesday morning right
when he opens up at 9:a.mHe said no problem and he would have the dress
doneI arrived promptly Wednesday morning at o’clock for MrS*** to tell
me that my dress was not ready because I told him I would be in on Friday to
pick it upThis was very upsetting being that I had just talked to him two
days prior to let him know I would be in on Wednesday to pick up the dress and
to be perfectly honest it shouldn’t of mattered when I told him I was going to
pick the dress up, the dress should have been ready for me Monday since that
was the date promisedI left very discouraged but told myself it would all be
okay and let it goI went to pick up the dress once again on Friday and when I
put the dress on it didn’t look rightThe dress was big on my bust and on my
hips, it was not form fitting the way the dress was designed to be and the
bustle looked awfulWhen I brought up the bust looking too big he told me it
was from my view but to everyone else it looked fineThis is when I began to
become very discouraged because I felt like my concerns were not being addressed
and only being swept to the sideOne of my main concerns when I dropped off
the wedding dress back in June was that the bustle didn’t look rightWhen he
bustled the dress up it pulled the underneath layer up and tight around my legs
which looked horrible and made it difficult to walkHe assured me that the
reason it looked like that was because of the way he had the train pinned, and
that the actual bustle wouldn’t look like that once he altered the dressI am
not a professional tailor; I do not know anything about the tailor industryI
went to who I thought was a professional tailor to tell me what the dress
needed to fit my body appropriatelyI instilled my trust in him to alter my
dress however it needed; so when he told me these things I believed himI was
there alone and all I could do was listen to his advice, which turned out to be
completely wrong
When I dropped the dress off to Mr
S*** on June 15th I was at this time unsure of my husband and my
exact travel dates to South Padre, Texas which is where the wedding was
held. I told MrS*** we were going
to be leaving for Texas the weekend before the wedding to be on the safe side
We ended up leaving for South Padre on Thursday, August 6ThRegardless
of when the flight was booked, I didn’t fly to South Padre to get the dress
fixed; I flew to Dallas, Texas which is where I am from and where my mom lives
I flew out to Dallas, Texas on Saturday, August 1stI needed to go
to a reputable seamstress to fix the dressSomebody that was willing to work
on the dress last minute and who I knew would do a good jobWhen I went in to
her shop she had me put on the dress and she couldn’t believe that MrS*** was
going to let me leave with my dress the way that it wasNot only did she say
that it was way too big on me, but she also showed me that the dress was not
properly hemmed because the underneath layer was too shortAt this point there
was nothing I could do about this particular issue but it frustrated me to no
end that even the alterations that he did make were not done correctly and
pre-paid him close to five hundred dollars for his servicesMy mother has
known her seamstress for several years and she did us an unbelievable
favor. She came in on her only day off
(Sunday) and worked on my dress for twelve hours straightShe did an amazing
job and I couldn’t even begin to thank her enough
I flew back to Albuquerque on Monday, August 3rd
to go straight to work and then flew from Albuquerque to South Padre on
Thursday, August 6thThis whole ordeal put me through so much extra
unneeded stress and anxiety during a time that was supposed to be exciting
With all the events that ensued to
make this dress what it needed to be, I feel that the only possible course of
action is for MrS*** to refund my money in fullHis rebuttal to my
initial complaint is layered with dishonest comments and completely
misrepresents the events that took placeNot only was my dress late (he waited
until the last minute, when he thought I was to leave for out of town to have
it ready) as well as altering it in a fashion that make any reasonable person
dissatisfiedHe may have done wonderful alterations on many brides’ dresses in
the past, but in this instance he waited until the last minute and did a lousy
job to which he refuses to own up toI once again request that Final Stitch
refund the money that was paid for this dress and remind you that the payment
was taken the day the dress was dropped off; this in turn led me no choice but
to accept the services rendered
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To Whom It May Concern:In response to this customer’s complaint, I would first like
to clarify the dates, which have been misrepresented by this customerShe
dropped off her dress on June 15, (not June 6th as stated in
the complaint) and the gown was scheduled for pion Friday, July
31,
I have attached a copy of the ticket from our system, which shows these
details, as well as the details of the work which was performed on the gownHer
husband first contacted me demanding a refund on September 12th, not
September 1stI can provide a phone record of this if requested
When she dropped off her gown she informed me that her
wedding was on August 8, in Texas, but she needed the dress before then
because she was leaving town on August 1, The work we did on this dress
included: shortening the hem on the wedding dress, which involved removing the
appliqués on the bottom of the dress, hemming it, and then reattaching each
appliquéWe also shortened the straps and added an extension on the back above
her waist where the buttons were locatedWe also added a bustle but because we
had to shorten the dress first, I had scheduled her a second fitting on July 27th
so we could determine the spot for the bustleOn the 27th, she
tried on her dress after it was shortened and she was very happy with the
result and said she was surprised that she couldn’t tell that the length had
been alteredAlso, she brought another dress for alteration at this time (we
shortened the hem as indicated on the ticket, see second ticket) and this dress was scheduled for
pion July 31st (see the attached ticket for pidate)She
told me she would pick up both dresses on the 31st after workShe
tried on her dress in the store again on July 31st, and was very
happy when she leftI did not receive any complaints or phone calls at that
time
As mentioned above, on September 12th in the late
afternoon, I received a call from a gentleman claiming to be her husbandHe
said we ruined the dress, but did not give me any details on what was ruined,
and demanded a full refund or they will file a dispute with their credit card
company and contact the Revdex.comI asked him why his wife is not contacting me
since she was the customer, and why I did not hear of any issues with the dress
until a month and a half after she picked up her dressHe was aggravated and
stated that he was not calling to talk to me about it, he just wanted a refund
I asked him to have his wife call me if she was unhappy with her dress so that
I could get more details about it
She called later that day and said I had ruined her dress
and she had to buy an airline ticket to Texas on August 1st to visit
her mom’s tailor to fix the dressI asked her what was wrong with the dress
and she said the bust was too bigI reminded her that I didn’t do any work on
the bust, and she could see that on her ticket (the same information is in our
system, and included on the attached ticket)I asked her to bring in her dress
so that I could see what I did wrong but she said it was too late, she took it
to another tailor in Texas and there was no need to bring it inI asked her if
she made a special trip to Texas to repair the dress (remembering that she
already told me she was going there on August 1st); she said yes she
did have to make a special trip there only to tailor her dressThen I reminded
her that she had already told me when she first brought her dress that she was
going to Texas on August 1st for the wedding, and her claim that she
had to make a special flight there to repair the gown was not believableThere
was an awkward pause and then she hung up.
I have been in this business for twenty years, and have
extensive experience working on bridal gownsCustomer satisfaction is very
important to me and I always strive to make sure every garment is tailored with
care and qualityI am always willing to work with a client when they are
honest, but a customer who says nothing for weeks and then suddenly calls to
complain and demand a refund without any proof will not get a refund;
especially when their demeanor is rude, uncompromising and when the complaint
is not related to the work which was actually performedIf she was unhappy
with the fit of her dress, then why would she leave another dress with us the
same day as her fitting (see ticket for dates)? Why didn’t she contact her
credit card company the same day to dispute the transaction or call us before
leaving for Texas (for the sole purpose of tailoring her dress) if this really
happened? Are there not any other tailors in Albuquerque if she did need to take it somewhere else? All of these details,
including the vague descriptions of poor workmanship, are simply not believable
in this caseI do not do poor quality work, nor do I bully my customersIf
anyone feels bullied in this situation, it is meI put in a lot of work and care
into her gown, and got two nasty phone calls with no proof a month and a half
laterMy business has a great reputation in the city, especially with brides
Had this bride come to me right away with a problem, I would have worked with
her to fix any issuesIn this situation, there were no issues except that she
is trying to recoup the cost of her wedding, one service provider at a timeThank you for giving me the opportunity to explain my side of the story.Masood S*Owner, Final Stitch Alterations

To The Revdex.com,
I consider myself to be reasonable and fair. Had this
customer expressed unhappiness about her wedding dress or asked for any changes
to the alterations that had been performed the day she picked up her dress or
anytime prior (she did have a fitting on the 27th), we would have
went above and beyond to satisfy any request that was made. The fact is, she
did not express anything but content with her dress when she left our store,
which is why a phone call requesting a refund 6 weeks later was such a shock.
The pick-up date promised is entered into our computer
system at the time the garment is dropped off and paid for. In her case, the
pick-up date of 7/31/2015 was generated on 6/15/2015 when she dropped off her
wedding dress; this cannot be changed without changing the drop off date. If
the pick-up date is changed at any point then the drop of date would be changed
as well. We have included copies of the ticket, the first one at the top
includes the work order detail and the second one is the customer’s claim
ticket to be presented at the time of pick-up. The date of 7/31/2015 is printed
on the bottom. This customer keeps claiming that her dress was not ready by her
pick-up date, but that contradicts the evidence we have provided.
Additional evidence that we are submitting is a copy of the
credit card dispute form that we received this week in the mail. She reported
to the credit card company that she tried to call us for a refund on 8/15/2015.
The customer admitted that she did not contact us until September 12th,
according to her response in the previous communication with the Revdex.com (please
take a look at this again). It seems like this customer likes to come up with
any desperate attempt to make her side of the story more believable, but ends
up contradicting herself. She also states in the credit card dispute that the
date of expected receipt of the merchandise was 08/10/2015. Her dispute reason
is that services were not provided. She is lying to the credit card company by
making up dates and by stating that she did not receive goods/services. It is
against the law to make false reports to a credit card agency and it is only a
matter of time before the credit card company realizes this. . The credit
dispute is still pending at this time.  
Where is the customer’s evidence of any poor workmanship on
our part, or evidence that we promised her dress on August 27th? She
has a copy of the same claim ticket. If the promise date is not 7/31/2015, she
should be able to prove that by submitting a copy of her ticket to the Revdex.com. As
far as the workmanship, in her first complaint the bust of the dress was loose
even though no work was performed on the bust according to the work order. In
her second response, it’s all about the bustle and the hem; her story again,
has changed. Any reasonable customer would not claim a dress until it is fixed
to their satisfaction after paying for the work to be done. Refund denied. Masood S[redacted]

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Address: 7200 Montgomery Blvd. NE, Ste B3-4, Albuquerque, New Mexico, United States, 87109

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