Thank you for contacting Finance System with your grievance. We take every complaint serious and strive to resolve any issue within our capability. However; the majority of this complaint is aimed at the creditor, [redacted]. We cannot speak on their behalf for any issues...
the complainant may have during their residency there. Our business is to investigate and execute communication in regards to the contractual obligation made between Mr. [redacted] and [redacted]. The charges incurred at the time of eviction are clearly allowable in the original lease agreement. Therefore, these charges are due and owing. The claim that Finance System sent any letters stating a 5 day deadline, or any deadline for that matter, is simply and utterly false. We have not, do not and will not ever send a letter making such a statement. The claim that Mr. [redacted] contacted Finance System is also false. When we reached out to Mr. [redacted], we were given permission to speak to the daughter, [redacted]. We then instructed her on how to file a written dispute, which we then received on 2/24/14. Finance System then returned the full itemized statement of charges proving the debt with the correct party on 3/3/14. We have not once broken protocol nor have we violated any Federal, State or Local rules or regulations. Attached is the final account statement that describes the deplorable condition of the apartment. There is factual evidence that an infestation of bed bugs and cigarette smoke damage have rendered the property uninhabitable for any new tenants. The responsibility of maintaining the condition of the interior of the apartment rests solely on the tenant as explained in the lease agreement. Failure to do so has led to irreparable damage to the property that resulted in these costs that are now the responsibility of the lessee. As for Finance System in this complaint, this is the first notice to cease and desist communication attempts with the debtor. We will now remove Mr. [redacted]’s phone number from our system and prevent future mail notifications from our agency. However; the fact remains that this contractual obligation is in breach and future collection activity may continue without communication made directly by this firm. This should resolve our portion of this complaint and the debtor still has the opportunity to make payment on this account at any time to avoid any other future collection activity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will check my credit reports and notify the companies of the deletion. I appreciate you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was contacted by this company and told I had five days to make payment which I don't owe . It is NOT the responsibility of the tenants to maintain the paint And carpet of these apartments and as for the bedbug issue that was a direct problem the manager made by renting to ppl who carried bedbugs to the apartment complex . We lived there 14 years our walls were never re painted nor was the carpet ever replaced and it is in there contract that they paint and change carpet every 5 years which did not happen we moved out 8/2012 the apartment didn't submit this bill to FS until 2014 two years later I am 86 my wife is 78 we are in very poor health and all these phone calls and letters have taken a toll on us seeking money we don't owe I just want the phone calls and letters to stop
Regards,
[redacted]
We take every complaint serious at Finance System and will try to assist in any way to resolve the matter. After investigation into the content of this complaint, we have uncovered a payment reporting glitch with the creditor's new software in question. The creditor failed to report Mr. [redacted]'s...
payment that was made in full on November 22, 2015. We have updated our records to reflect this payment and have closed out the account in question. Mr. [redacted] will not receive any further communications concerning this account from Finance System going forward. We apologize for the inconvenience Mr. [redacted] has experienced due to the lack of correspondence from our client of which was beyond our control at that time. We would like to thank Mr. [redacted] for bringing this payment reporting problem to our attention and we are working with our client to resolve the issue and identify any other unreported payments made directly to them. Please do not hesitate to call our office with any further questions or concerns.
Thank you for contacting Finance System and Radiologybill with the attached complaint. Unfortunately, the desired resolution would put our agency in violation of Federal Regulation 15 U.S.C SS 1681-2 of the Fair Credit Reporting Act. We have kept accurate records and reported to the credit...
bureaus as stated. Complaints to the Revdex.com can not sway our operations into a non-compliant status with the federal government. This is a common complaint with the federal law, but law makers have yet to make any changes. The only remedy to this situation is to take your complaint to your local Senators and Congressmen in support of a change to this bill. At this time, our records are accurate and reporting such.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Finance System of Richmond, Inc. d/b/a Radiologybill has made numerous attempts to contact Ms. [redacted] concerning these open balances for services provided at [redacted] by Radiology and Imaging Specialists on 07/30/14 and 03/19/15. These charges are billed separately from the...
hospital. Ms. [redacted] has been in contact with our representatives on two (2) separate occasions on 06/03/15 and 07/27/15 and she discussed, in length, these very accounts in question. In both communications, Ms. [redacted] informed our representatives that she had been given balance write-offs on her hospital bills due to hardship. We explained that we would need proof of these write-offs that we could present to our radiology client to request a hardship write-off for their services as well. This was a free service that we offered in order to try and help with this patient's bad debt balances. After supplying Ms. [redacted] with a fax number on each communication to send these documents, they have yet to arrive at our office. In order to further our attempts in trying to assist Ms. [redacted] with her prior obligations, we will request that these items be deleted from her credit reporting history, but we will still need those documents to officially relieve her of these obligations. These accounts will remain open with our agency until that time. Consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control.
Thank you for contacting Finance System with your grievance. We take every complaint serious and strive to resolve any issue within our capability. However; the majority of this complaint is aimed at the creditor, [redacted]. We cannot speak on their behalf for any issues...
the complainant may have during their residency there. Our business is to investigate and execute communication in regards to the contractual obligation made between Mr. [redacted] and [redacted]. The charges incurred at the time of eviction are clearly allowable in the original lease agreement. Therefore, these charges are due and owing. The claim that Finance System sent any letters stating a 5 day deadline, or any deadline for that matter, is simply and utterly false. We have not, do not and will not ever send a letter making such a statement. The claim that Mr. [redacted] contacted Finance System is also false. When we reached out to Mr. [redacted], we were given permission to speak to the daughter, [redacted]. We then instructed her on how to file a written dispute, which we then received on 2/24/14. Finance System then returned the full itemized statement of charges proving the debt with the correct party on 3/3/14. We have not once broken protocol nor have we violated any Federal, State or Local rules or regulations. Attached is the final account statement that describes the deplorable condition of the apartment. There is factual evidence that an infestation of bed bugs and cigarette smoke damage have rendered the property uninhabitable for any new tenants. The responsibility of maintaining the condition of the interior of the apartment rests solely on the tenant as explained in the lease agreement. Failure to do so has led to irreparable damage to the property that resulted in these costs that are now the responsibility of the lessee. As for Finance System in this complaint, this is the first notice to cease and desist communication attempts with the debtor. We will now remove Mr. [redacted]’s phone number from our system and prevent future mail notifications from our agency. However; the fact remains that this contractual obligation is in breach and future collection activity may continue without communication made directly by this firm. This should resolve our portion of this complaint and the debtor still has the opportunity to make payment on this account at any time to avoid any other future collection activity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will check my credit reports and notify the companies of the deletion. I appreciate you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was contacted by this company and told I had five days to make payment which I don't owe . It is NOT the responsibility of the tenants to maintain the paint And carpet of these apartments and as for the bedbug issue that was a direct problem the manager made by renting to ppl who carried bedbugs to the apartment complex . We lived there 14 years our walls were never re painted nor was the carpet ever replaced and it is in there contract that they paint and change carpet every 5 years which did not happen we moved out 8/2012 the apartment didn't submit this bill to FS until 2014 two years later I am 86 my wife is 78 we are in very poor health and all these phone calls and letters have taken a toll on us seeking money we don't owe I just want the phone calls and letters to stop
Regards,
[redacted]
We take every complaint serious at Finance System and will try to assist in any way to resolve the matter. After investigation into the content of this complaint, we have uncovered a payment reporting glitch with the creditor's new software in question. The creditor failed to report Mr. [redacted]'s...
payment that was made in full on November 22, 2015. We have updated our records to reflect this payment and have closed out the account in question. Mr. [redacted] will not receive any further communications concerning this account from Finance System going forward. We apologize for the inconvenience Mr. [redacted] has experienced due to the lack of correspondence from our client of which was beyond our control at that time. We would like to thank Mr. [redacted] for bringing this payment reporting problem to our attention and we are working with our client to resolve the issue and identify any other unreported payments made directly to them. Please do not hesitate to call our office with any further questions or concerns.
Thank you for contacting Finance System and Radiologybill with the attached complaint. Unfortunately, the desired resolution would put our agency in violation of Federal Regulation 15 U.S.C SS 1681-2 of the Fair Credit Reporting Act. We have kept accurate records and reported to the credit...
bureaus as stated. Complaints to the Revdex.com can not sway our operations into a non-compliant status with the federal government. This is a common complaint with the federal law, but law makers have yet to make any changes. The only remedy to this situation is to take your complaint to your local Senators and Congressmen in support of a change to this bill. At this time, our records are accurate and reporting such.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Finance System of Richmond, Inc. d/b/a Radiologybill has made numerous attempts to contact Ms. [redacted] concerning these open balances for services provided at [redacted] by Radiology and Imaging Specialists on 07/30/14 and 03/19/15. These charges are billed separately from the...
hospital. Ms. [redacted] has been in contact with our representatives on two (2) separate occasions on 06/03/15 and 07/27/15 and she discussed, in length, these very accounts in question. In both communications, Ms. [redacted] informed our representatives that she had been given balance write-offs on her hospital bills due to hardship. We explained that we would need proof of these write-offs that we could present to our radiology client to request a hardship write-off for their services as well. This was a free service that we offered in order to try and help with this patient's bad debt balances. After supplying Ms. [redacted] with a fax number on each communication to send these documents, they have yet to arrive at our office. In order to further our attempts in trying to assist Ms. [redacted] with her prior obligations, we will request that these items be deleted from her credit reporting history, but we will still need those documents to officially relieve her of these obligations. These accounts will remain open with our agency until that time. Consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control.