Financial Assistance Inc

*** *** purchased a security system and monitoring from Home Safety Research in Septemberand subsequently financed the system through Salal Credit UnionIt was Mr*** who chose thecompany and the system that was installedMy client, Salal Credit Union, simply financed thetransaction on
his behalf and at his requestIt would seem that Mr*** issue is not with the CreditUnion who paid Home Safety Research $5,in October 2013, but rather with Home SafetyResearch.Respectfully,Gus C***

Ms*** called our office on April 13, at approximately 1;p.mand spoke with Renee about an outstanding collection assignment from MOCO. Renee explained that the debt was incurred for a screening fee for Ms*** application to *** *** ***, that the check
was returned "closed account - do not redeposit". Ms*** then explained that she lived at *** *** *** and had for years. As Renee was explaining that MOCO was a separate entity from Meridian and the funds were not owed to the apartment complex but rather the screening company, MOCO. As Renee was explaining the difference, Ms*** interrupted her which caused Renee to raise her voice and over-speak Ms*** and the call was terminated without resolve
Ms*** called in again at approximately 1:p.mand left a message for the collection manager MrN***, who was out to lunch. She left a message for him to return her call during the voice mail message, she expressed dissatisfaction with our customer service in her message
She called again at approximately 1:p.mand because MrN*** was still at lunch the call was transferred to me. We spoke for approximately minutes during which time I explained the nature of the obligation, the checking account information with *** *** ***, account closed and the balance due. As I was finishing up that part of the explanation and beginning to explain that I had to investigate her dissatisfaction with our customer service, Ms*** interrupted me stating that she was not going to pay a bill when I had not addressed her issues with customer service. Once she stopped talking to me, I could hear her speaking to someone in the background and the line went dead. Because she had a message in to MrN***, I felt it prudent to allow her a cool down period and allow him to return her call. MrN*** returned her call at 10:a.mon April 14,
It is the policy of FAI to be professional and we subscribe to UDAAP procedures in our telephone calls with consumers. Had Ms*** given me the opportunity, I would have explained this and that I would investigate her allegations and at that point take corrective action and retraining as deemed necessary. The results of our investigations are always private and will not be disclosed. However, I can express our apologies to Ms*** for any offensive action taken by this firm
Respectfully,
Gus C***

Complaint: ***I am rejecting this response because I was not given the overnight parking noticeOtherwise I should have my colleague to remove my car from the parking lot immediatelySincerely,*** ***

Financial Assistance, Inc. is in receipt of Mr. [redacted] complaint.  Attached is the response we issued to the Attorney General complaint yesterday, our response remains the same. Respectfully, Gus C[redacted]Mr. [redacted]:Financial Assistance, Inc. is in receipt of the complaint submitted by Mr....

[redacted]. I havereviewed the file and listened to the recorded call that occurred at 8:36 a.m. this morning between Mr.[redacted] and one of the collectors here at FAI. During the call, the collector indicated to Mr. [redacted] thatduring their last conversation in January 2015 that he had disputed the account stating that it was not hisaccount. Today, he told her he was willing to pay the account conditioned on its removal from his creditreport. It is the policy of FAI not to negotiate credit removal for payment, the collector was simply tryingto explain this policy to Mr. [redacted].I called Mr. [redacted] cell number at approximately 4: 15 p.m. this afternoon in response to his emailrequest, but terminated the call before it rang because the file was locked by another person in the office.Mr. [redacted] called back at 4: 17 p.m. in response to the caller id on his cell phone. He made the samerequest, payment for removal from his credit bureau. I explained we could report the account as a paidcollection but not remove. This answer was unsatisfactory and stated that he would see what the BetterBusiness Bureau and the Attorney General could do for him once they processed his complaint.A copy of his file is attached and another copy is being mailed to him at [redacted].Respectfully,Gus C[redacted]Cc file [redacted]Enclosures

Complaint: [redacted]I am rejecting this response because:  Mr. C[redacted] is not telling the truth. I would not have called back so many times if I said I was not going to pay the bill. The phone call itself was over 4 minutes and the long pause was due to Mr. C[redacted] ignoring me when I asked him what does a metaphor have to do with me calling to inquire about a 4 year old debt that I had no idea about. Mr. C[redacted] himself was also rude and talked condescending to me which is why I escalated and made the third call. All I wanted to accomplish was some clarity into why I had a collection of money from an application fee over 5 years ago to which I currently reside and there were no bank fees or any other fees associated with a check they claim bounced or was rejected and my account at Wells Fargo is still currently active. I would have gladly paid the bill had I known that it existed and now after all of these years they treat customers like crap just for trying to rectify the situation and get it all figured out. As Renee stated our phone call was being recorded as I replied that's good so that they can hear how rude and threatening you are being to me. Please listen to that recorded conversation and ask yourselves if you are following guidelines and laws in dealing with your customers and is this proper business etiquette in repairing credit problems. Please find more tactful and professional solutions.Sincerely,[redacted]

We've reviewed the documents and complaint provided by Mr. [redacted] with the supportingdocumentation provided to us by our client [redacted] and are confident that thebalance owing on the 3 tickets issued to Mr. [redacted] of $45.00 each is accurate and remaining due.[redacted] issued...

Mr. [redacted] parking tickets for the time he parked in the parking lot overnight.He parked overnight for 5 days; as a courtesy to his situation they issued him tickets for only 3 of the 5days he parked illegally.[redacted] confirms Mr. [redacted] is a monthly parking tenant at [redacted] Parking. The leaseagreement attached for Monthly Parking Application Lease Amendments provides rules to parking andstates in the agreement "No overnight parking allowed."When we have spoken with Mr. [redacted] he agrees that he parked overnight as he was out of town onbusiness. However, he feels he should not be charged because he was unaware of the policy regardingovernight parking.[redacted] has directed us upon payment in full of $135(3x $45.00), to remove thecharges in their entirety from the credit bureaus.
Respectfully,
[redacted]
VP ComplianceFinancial Assistance Inc.Items Provided:(3) Parking Notices [redacted]Monthly Parking Application Lease Amendments