Financial Assistance

Complaint: [redacted] I am rejecting this response because: MrC [redacted] is not telling the truthI would not have called back so many times if I said I was not going to pay the billThe phone call itself was over minutes and the long pause was due to MrC [redacted] ignoring me when I asked him what does a metaphor have to do with me calling to inquire about a year old debt that I had no idea aboutMrC [redacted] himself was also rude and talked condescending to me which is why I escalated and made the third callAll I wanted to accomplish was some clarity into why I had a collection of money from an application fee over years ago to which I currently reside and there were no bank fees or any other fees associated with a check they claim bounced or was rejected and my account at Wells Fargo is still currently activeI would have gladly paid the bill had I known that it existed and now after all of these years they treat customers like crap just for trying to rectify the situation and get it all figured outAs Renee stated our phone call was being recorded as I replied that's good so that they can hear how rude and threatening you are being to mePlease listen to that recorded conversation and ask yourselves if you are following guidelines and laws in dealing with your customers and is this proper business etiquette in repairing credit problemsPlease find more tactful and professional solutions.Sincerely, [redacted]

We've reviewed the documents and complaint provided by Mr [redacted] with the supportingdocumentation provided to us by our client [redacted] and are confident that thebalance owing on the tickets issued to Mr [redacted] of $each is accurate and remaining due[redacted] issued Mr [redacted] parking tickets for the time he parked in the parking lot overnight.He parked overnight for days; as a courtesy to his situation they issued him tickets for only of the 5days he parked illegally[redacted] confirms Mr [redacted] is a monthly parking tenant at [redacted] ParkingThe leaseagreement attached for Monthly Parking Application Lease Amendments provides rules to parking andstates in the agreement "No overnight parking allowed."When we have spoken with Mr [redacted] he agrees that he parked overnight as he was out of town onbusinessHowever, he feels he should not be charged because he was unaware of the policy regardingovernight parking[redacted] has directed us upon payment in full of $135(3x $45.00), to remove thecharges in their entirety from the credit bureaus Respectfully, [redacted] VP ComplianceFinancial Assistance Inc.Items Provided:(3) Parking Notices [redacted] , [redacted] , [redacted] Monthly Parking Application Lease Amendments