Financial Collection Agencies

Initial Business Response / [redacted] (1000, 16, 2016/10/31) */ This reservation was not accurateYes, we did get them seated late and we are sorry for thatHowever, part of the problem was they had more guests than they reserved forAlso, we do our best to spread out reservation times but we don't always have control over when prior guests finish upA reservation is a request for a certain time, not a guarantee (Especially on busy Holidays) We tried to accommodate the best we could but the guest was getting very impatientShe expressed her frustration too my reservation manager, did not give her any time to respond and chose to leave

Initial Business Response /* (1000, 5, 2017/03/23) */
As soon as we were notified of the tip dispute we corrected the amount by crediting Mr*** the *** After the manager corrected the situation she notified myself of the issue where I discovered the individual involved with the mistake and
reprimanded them according to our internal policies on such errorsWe apologized to Mr*** for the error and gave him a total refund of the miss charged amount
Initial Consumer Rebuttal /* (2000, 7, 2017/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that Don Halls Factory credited the ** back to my accountI love their food but
it is unfortunate that Don Halls and myself had to go through this incidentBut I am glad that the suspected individual as been made aware of their wrong doingsI hope that the individual has learned from their mistake and would consider others livelihood from now on when handling money that is not truly theirsThey have been forgivenThank you to Don Halls and Revdex.com for correcting the issue

Initial Business Response /* (1000, 5, 2017/03/02) */
[redacted] called in a to-go order for 4 turkey clubs. We do not have a turkey club slice option. A turkey club is one sandwich that is cut into 4 pieces. [redacted] was asked if should would like fries with all 4 clubs she responded yes. [redacted] also...

asked for extra pickle, we asked with all 4 Clubs she responded yes. When she arrived to pick up the clubs she was presented an itemized bill with the 4 clubs on it with a total that she paid and received the 4 clubs and left with her meals. To her own admission she said she wanted 4 club sandwiches, and this is what she had received.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again [redacted] lied. I told her 4 slices of the club sandwiches does not matter if it was ham nor turkey you know darn well I did not want 4 orders you heard my workplace and assumed I wanted 4 orders. Now when I pull out this recording of the phone conversation of me stating 4 slices and extra pickles and my soup and take it above you which is small claims then who will be in the wrong? You I told you before I left that was not what I wanted and said we already made the food you handed me the bag and said bye. Don't lie

Initial Business Response /* (1000, 16, 2016/10/31) */
This reservation was not accurate. Yes, we did get them seated late and we are sorry for that. However, part of the problem was they had more guests than they reserved for. Also, we do our best to spread out reservation times but we don't...

always have control over when prior guests finish up. A reservation is a request for a certain time, not a guarantee (Especially on busy Holidays).
We tried to accommodate the best we could but the guest was getting very impatient. She expressed her frustration too my reservation manager, did not give her any time to respond and chose to leave.