Financial Collection Agency Of Anchorage Inc

We are in the process of researching this complaint in our systems and simultaneously our Customer Service Supervisor is contacting *** *** for some additional information We fully intend on bringing this situation to a positive resolution, and providing a refund. We will update
the response when investigation and resolution have been confirmed

This issue has been resolved.
Regards,
*** ***

I am attempting to positively resolve this complaint.  I did leave a message for the customer when I first received the notice of complaint but did not get a call back.  I called again this morning and left a message with the receptionist or secretary that answered the phone.  I...

will continue to follow up with Mr. [redacted] until we resolve this issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 Please see pdf for business response
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
After filing with Revdex.com, finally received parts by mid February with no communication from L-com. But they had our money for over 3 months. I am very sorry I bothered L-com with this meaningless order.
Regards,
[redacted]

After reviewing Mr. [redacted]'s complaint, I contacted [redacted] of the quality department.  Mr. [redacted], has no record of receiving the mailed correspondence.  I am an able to view any of the Exhibits referenced in the complaint to verify the address they were mailed to, we are a...

multisite company with locations in several states across the US.  It appears that Mr. [redacted] did contact the L-com Customer Service Department by telephone on 10/5 to inform us of a potential short shipment.  An investigation was done confirming L-com did ship the product.  This was verified two ways: 1.  The warehouse manager pulled the video from the shipping station where the order was packed and visually verified the product was placed into the box and the box was sealed.  2. the total weight of the product ordered was 1.98 pounds, before the shipping box and any packing material.  [redacted] verified the package they picked up weighed 2.8 pounds in total.   The customer service department informed Mr. [redacted] of our findings using the email address we have on file.  After researching the complaint, I attempted to contact Mr. [redacted] via telephone.  We have two phone numbers on file that are not in service.  I would like to speak to Mr. [redacted].  It is certainly possible that the carton was damaged in transit with [redacted] and repackaged.  I have seen this happen in the past. If Mr. [redacted] would like to contact me directly, I will arrange to replace the product in question. I would like to verify some shipping information to assure the product gets safely to Mr. [redacted] as well as apologize for any inconvenience he may have experienced.    I can be reached at [redacted], ext [redacted]. Best Regards, [redacted]Director, Inside Sales and Service Americas

We have settled [redacted] claim as her car was a total loss and are waiting on the paperwork to complete the claim.  We have agreed to reimburse her rental and she is currently in a rental at our expense.