Financial Consultants Guild of America

( See Attachments ) Dear Mr. Skrobarczyk, ID# [redacted]  I like to apologize for all the inconvenience you may have had in you visit to our hotel. We are trying to make this place better for all our visitors working together with all the stuff members and...

customes.  Hotel manager will give a total amount of $51.97 refund.Today March 28th, 2016 at 10:44 am credit will be process, will take 5 to 7 business days to see the credit back in your account. Any Question or concerns please feel free to call at 245-754-1266. Also we like to invite you to give us the opportunity to change you experience with a second visit. Will be an honor. Thank you[redacted]

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
In talking with [redacted], he provided the following feedback.
-All fixtures and finishes are 25+ years old (original DBC...

unit)
-Unit was in rental program for 10+ years and constantly rented
-No capital improvements were made on property during the time it was a rental
-Offered these credits in order to show good will and honor the 10+ year relationship w this landlord:
1. Reimbursement for the cost of new security box, $299
2. Reimbursement for the excess use of electricity: $8.24
3. Reimbursement for the amount requested from last work order: $375.91
4. Reimbursement for cost of new light fixture: $60
What are the specific items and costs for the items that are being identified as 'beyond normal wear and tear'? Please forward the e-mail referenced from Sylvia or any other e-mails of an unprofessional nature.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted]'s responses are unacceptable, however, in alignment with the stance AMSI has already taken in prior email exchanges, i.e. lack of responsibility for significant damages. To address Mr. [redacted]'s points, as quoted by Mr. [redacted], one by one:
1. It's interesting that Mr. [redacted] makes such a blanket statement concerning fixtures and finishes. The refrigerator is less than 5 years old, and I would find it hard to believe that Mr. [redacted] can confirm the age of the carpet, for example, as well as other items.
2. The statement by Mr. [redacted] stating that the unit was in a rental program for 10+ years is a little less than a blatant lie. During a 10 year period, I entered into 3 separate, non contiguous, rental agreements with AMSI. It was not a 10 year continuous agreement. In between
each rental period, when I reclaimed by unit, it was always left in good condition. It was only during this final one year agreement, that the unit was released back in horrific condition.
3. It is true that during each of the
three non-contiguous rental periods, there were no capital improvements. However, there would be no reason, during these brief rental periods, to make capital improvements, when I knew I would be reclaiming my unit.
4. AMSI did offer the credits listed, however the credits are seriously insufficient. I
have already sent a detailed listing to Mr. [redacted], identifying all of the damages and costs associated with remediation. I will forward this information, as well as the aforementioned email, sent my Ms. [redacted], in which she displayed less than professional behavior by referring to me as "delusional", to Mr. [redacted].
It's still unclear to me, and not addressed anywhere, why I was suddenly charged a $500 departure inspection fee on August 5th, only after I began engaging AMSI over damages and missing items upon my return on July 31st.
And further that items listed as part of this departure inspection, included restocking of items, such as 4 bath towels at a total cost of $135.00, when AMSI knew I was reclaiming my unit July 31st, and the inspection apparently happened
sometime just prior to my return (although AMSI is unable to provide a specific date, other than 07/2015).
I have already spent over $3,900 to replace the
carpeting and kitchen flooring, due to damages. This obviously does not include the costs to repair damages to artwork, kitchen counter tops, furniture and the security box. I am also at a loss to understand why, since AMSI must
have known when these damages occurred, why they apparently did not retain security deposits from the individuals who rented my unit. Regardless of the age of the unit, if the unit is 25+ years old, yet delivered in good, rentable condition, that does not give AMSI carte blanche to allow damages without recompense. Quite frankly, if I were to offer my unit as a rental to AMSI, in
the state in which it was delivered back to me, I am convinced that they would refuse it as a rentable unit.
I am at a point now, where I realize, this entire situation will not resolve to either party's satisfaction. AMSI has taken a stance that clearly shows their lack of commitment to customer service, professionalism and accountability.
In the future, I will seek the services of other, more responsible property management companies and I will make sure to alert colleagues, friends, social media and others that, in my
opinion, this company is not worthy of anyone's business.

Complaint: [redacted]I am rejecting this response because: AMSI has stated they agree [redacted] is due but will not properly reimburse for damages incurred to [redacted] while under their management. AMSI admitted in January that they had been dropped by their insurance company for claim abuse but now falsely state the reason they did not submit a claim is due to timing. AMSI continues to refuse to send a check for reimbursement. AMSI claims we owe a balance, though there is no contract to support their claim of overpayment on a different property and this overpayment was not mentioned until after we requested reimbursement for damages. We request Revdex.com review this case further. See original complaint for full requests. Below is the offline response from AMSI. AMSI can send the key to our home of record in Imperial Beach, CA.    Sincerely,[redacted]
 
[redacted],
I am here at AMSIs San Diego office and have talked with [redacted].  
I agree that [redacted] is due to you for the Sofa, Ottoman, Desk, and Rug, in the amount of $1344.66.  From [redacted]'s perspective, their was no specific lack of admission on anyone's part with regards to the damages.  She had started a course of action to address the damages which did not meet your expectations.  You pursued the replacement of the items to meet your specifications.  We lost our window of time to pursue recovery of those costs from the occupant and the insurance company.  Had this been an insurance claim, the insurance company would have depreciated and prorated the amount of the settlement based on 5-7 year property, less the number of years in service.  Nonetheless, We'll credit your account account for the full amount of the replacement costs $1344.66, as I realize that this was certainly not a voluntary replacement on your part.
In resolving the repairs, we also need to address the negative balance of $1700.00 in your account which was due to an an early departure of Military personnel.  This is in accordance with our agreement with you.  The difference of the $1700.00 deficit and the replacement of $1344.66 described above is $355.34.  I am willing to write that difference off to put closure to to the matter.  
We have your key locked up here at your office.  If you want to let me know where to mail it, we can put it in the mail today. 
If you are in agreement, please respond to the Revdex.com Complaint and note that 'Business and Consumer have mutually resolved, satisfied, and concluded and disagreement'.
Thanks, [redacted]

The checks have been cut, totaling $70.00. They will be mailed out today to the [redacted]

Complaint: [redacted]I am rejecting this response because:
We have not received any information regarding the tenant's insurance policy in which we were told in writing each tenant would be purchasing. The couch would have been covered if such insurance policy was purchased, and we paid out of pocket to replace with no reimbursement received or indication there would be reimbursement from AMSI, the tenant, or the tenant's insurance policy. AMSI failed to inspect the property despite several requests.
The length of time for their investigation is unacceptable. The damage was reported to AMSI in January.
Mr. [redacted] has been communicating directly with us. We will notify Revdex.com when this is resolved to our satisfaction. Thank you Revdex.com.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am organizing a meeting at my office to discuss this today.  I understand that another team was working vetting communications from the Consumer directly.  Let's agree to one point of contact to address and I am sure we can agree on a resolution more quickly.

The consumer and I are reconciling the facts to work towards a conclusion off line