Certification if available would cover the powertrain for up to years or miles,or we will reimburse a 50% adjustment on the alarm amount of $in the interest of customer satisfaction and not remove the system,MWK
Clearly there has been a misunderstanding,the dealership has refunded the customer a portion of her claim as a goodwill adjustment alreadyThere will not be any further goodwill,MWK
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.I do not know the name of the person who processed my cancellation form.and gave me a copy Mr* * was the last person to make contact,by phone, on August 8, Until *** *** receives $towards my refund This complaint will NOT be resolved
Regards,
*** ***
The dealership agreed to the amount provided to the customer of $and made the adjustment for her as a good will gesture,the vehicle passed a safety inspection and was within guidlines,we are sorry for any misunderstanding related to the transaction
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform the action of reimbursing me for the $1100 out of pocket costs and, if it does, will consider this complaint resolved. Please note that I do not believe that the vehicle passed a safety inspection (could not have in the condition it was in and no documentation to this effect was provided even though requested at the time of sale) and I hope the Revdex.com will make a private note of this in case of other complaints to this effect. Thank you so much for successfully mediating on my behalf. I am grateful.
Regards,
[redacted]
Certification if available would cover the powertrain for up to 4 years or 75000 miles,or we will reimburse a 50% adjustment on the alarm amount of $245 in the interest of customer satisfaction and not remove the system,MWK
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
[No details are offered on the benefits of certification so I do not have sufficient information to agree or decline. This is a formal dispute resolution, not an online chat so I would expect to get fully formed and signed messages from the company, not single chat sentences.If the company can explain how certification provides tangible (not hypothetical) benefits at or in excess of the $490 I was forced to pay then I am willing to consider this. Otherwise I still want to have the system removed at no cost to me and my money reimbursed]
Regards,
[redacted]
Clearly there has been a misunderstanding,the dealership has refunded the customer a portion of her claim as a goodwill adjustment already. There will not be any further goodwill,MWK
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear [redacted],I am re-opening the complaint because the company is reneging on its pledge to refund the $1,100 as it said it would in its last communication with the Revdex.com. The first attachment is the string of email exchange documenting their refusal to honor their own pledge. At this time I would like to include in the complaint documentation about the condition of the tires and brakes and my prior correspondence with Mr. [redacted] There was no way to upload those documents in the initial complaint. You will notice that Mr. [redacted] is a legal pro. He leaves enough ambiguity in every communication to ensure things can go his way, which suggests he is adept at deflecting complaints such as mine. In their last communication with you, they state the vehicle passed safety inspection. I do not believe that to be the case because the salesman told me that all vehicles who passed safety inspection and were on the lot ready for sale had an alarm installed which the customer had to pay for. This alarm was not installed on my vehicle though they did charge me for it. I therefore would like to see evidence that the vehicle passed the safety inspection that the company claims it did, i.e. what were the measurements on the tires and brakes at the time of sale? FYI Mr. [redacted] does have the forensic measurements at the time of replacement of tires and brakes as I sent these to him to document the condition of the tires as he asked. This was about 2-3K miles of driving since purchase of the vehicle. Please let me know if you need anything else from me. Again, thank you very much for your help in settling this matter!Sincerely,[redacted]
Regards,
[redacted]
Certification if available would cover the powertrain for up to years or miles,or we will reimburse a 50% adjustment on the alarm amount of $in the interest of customer satisfaction and not remove the system,MWK
Clearly there has been a misunderstanding,the dealership has refunded the customer a portion of her claim as a goodwill adjustment alreadyThere will not be any further goodwill,MWK
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.I do not know the name of the person who processed my cancellation form.and gave me a copy Mr* * was the last person to make contact,by phone, on August 8, Until *** *** receives $towards my refund This complaint will NOT be resolved
Regards,
*** ***
The dealership agreed to the amount provided to the customer of $and made the adjustment for her as a good will gesture,the vehicle passed a safety inspection and was within guidlines,we are sorry for any misunderstanding related to the transaction
The full $refund was processed and ck sent to *** ***,MWK
Who processed your cancellation in finance?MWK
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform the action of reimbursing me for the $1100 out of pocket costs and, if it does, will consider this complaint resolved. Please note that I do not believe that the vehicle passed a safety inspection (could not have in the condition it was in and no documentation to this effect was provided even though requested at the time of sale) and I hope the Revdex.com will make a private note of this in case of other complaints to this effect. Thank you so much for successfully mediating on my behalf. I am grateful.
Regards,
[redacted]
Certification if available would cover the powertrain for up to 4 years or 75000 miles,or we will reimburse a 50% adjustment on the alarm amount of $245 in the interest of customer satisfaction and not remove the system,MWK
Is the customer interested in a certification if available?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
[No details are offered on the benefits of certification so I do not have sufficient information to agree or decline. This is a formal dispute resolution, not an online chat so I would expect to get fully formed and signed messages from the company, not single chat sentences.If the company can explain how certification provides tangible (not hypothetical) benefits at or in excess of the $490 I was forced to pay then I am willing to consider this. Otherwise I still want to have the system removed at no cost to me and my money reimbursed]
Regards,
[redacted]
Clearly there has been a misunderstanding,the dealership has refunded the customer a portion of her claim as a goodwill adjustment already. There will not be any further goodwill,MWK
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear [redacted],I am re-opening the complaint because the company is reneging on its pledge to refund the $1,100 as it said it would in its last communication with the Revdex.com. The first attachment is the string of email exchange documenting their refusal to honor their own pledge. At this time I would like to include in the complaint documentation about the condition of the tires and brakes and my prior correspondence with Mr. [redacted] There was no way to upload those documents in the initial complaint. You will notice that Mr. [redacted] is a legal pro. He leaves enough ambiguity in every communication to ensure things can go his way, which suggests he is adept at deflecting complaints such as mine. In their last communication with you, they state the vehicle passed safety inspection. I do not believe that to be the case because the salesman told me that all vehicles who passed safety inspection and were on the lot ready for sale had an alarm installed which the customer had to pay for. This alarm was not installed on my vehicle though they did charge me for it. I therefore would like to see evidence that the vehicle passed the safety inspection that the company claims it did, i.e. what were the measurements on the tires and brakes at the time of sale? FYI Mr. [redacted] does have the forensic measurements at the time of replacement of tires and brakes as I sent these to him to document the condition of the tires as he asked. This was about 2-3K miles of driving since purchase of the vehicle. Please let me know if you need anything else from me. Again, thank you very much for your help in settling this matter!Sincerely,[redacted]
Regards,
[redacted]