Financial Fitness Center

I am proud of our Service Dept a complaint like this is extremely rare as you knowBeing that the vehicle is years old there is probably multiple issues with this vehicle even though it is a very nice looking vehicle that belongs to a gentleman that beleives in maintaining his RangerI dont beleive a refund for the parts and labor would be possible at this timeI would be willing to offer any future service performed on this vehicle at our facility at a discount of [redacted] off on labor and a discount of [redacted] on any parts installed here on this RangerThanks, [redacted] ***

I purchased a used Ford Focus and the vehicle was delivered too me with badly stained rear seats Now granted, I should have complained immediately but I didn't The reason for buying the Focus was that someone totaled the Pontiac Vibe I was driving and I was in a hurry for a car and frankly I didn't have time to take it back and complain because of work demands at the time
Approximately months later there as a recall on the transmission So I took the car in for repairs because it was shuttering badly when the car was moving slowly While I had the car in the shop for the repairs, I thought I'd ask the sales manager why the car was delivered to me that way He straight up called me a liar and said that I was just there trying to get a free detail on the car He could have looked up the CarFax or the information that they had from when they purchased the car at auction...but no, I was a liar A very rude manI looked up *** ***'s profile and picture, it wasn't him...this guy wouldn't tell me his name when I asked The sales manager, he's cool, my car transmission was reprogrammed and it's okay Lesson learned, buy my new/used Fords somewhere other than Mark Thomas...sad to say that most the folks there are doing a great job But the sales manager that day ruined the experience for me Calling a customer a liar and accusing me of stopping in for a 'free detail'unbelievable customer treatment

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

I spoke with the individuals involved and have been told they did try to secure financing,on [redacted] behalf. She was referred to us by a friend of hers because  of our efficiency . It is unfortunate the financing did not work out for her. This usually is a result of a derogatory credit past...

& knowing this is more than likely the reason she attempted to get pre-approved. We  wish her the best and truly hoped to get her the car of her dreams....Thanks [redacted] @ Mark Thomas Ford

I am proud of our Service Dept a complaint like this is extremely rare as you know. Being that the vehicle is 21 years old there is probably multiple issues with this vehicle even though it is a very nice looking vehicle that belongs to a gentleman that beleives in maintaining his Ranger. I dont...

beleive a refund for the parts and labor would be possible at this time. I would be willing to offer any future service performed on this vehicle at our facility at a discount of [redacted] off on labor  and a discount of [redacted] on any parts installed here on this Ranger. Thanks, [redacted]

We'd been shopping for a used car for some time & stopped in at Mark Thomas. From the very 1st visit when we met Tom Jr (our salesman) the whole process here couldn't have gone smoother! Tom Jr. and their finance guy, Steve Bott both went above & beyond for us. It took a little while to find something we really liked (I'm a little picky...lol), but Tom Jr stayed in contact with us the whole time. Even when he thought he'd found the right vehicle for us, unfortunately the timing wasn't perfect, as my fiance had just had surgery. They held the car for us until we could come in. It was perfect! Tom Jr & Steve worked out the best financing & we love our new car!!! I'd recommend them to everyone!