Financial Management Service

In regards to this complaint.We did indeed to work for Mrs [redacted] , However the small area that she wanted us to do was NOT part of her contract.However, since it was a big job, we did say we would fix some interior trim for her free of charge, but that she needed to be there to make sure it was up to her specifications, and that she would be 100% satisfied, when we were done.We made several calls to her about weeks ago to try to arrange a time when we could go, and she did not get back to us.We left her messages, none of which were returned.We have not heard from her as of yet since that initial conversation, until this complaint.We pride ourselves on quality work and happy customers, so we are confused as to why she would complain.However, upon receiving this complaint today, we again called and left a message for her so we may satisfy her.As of now she hasn't called back.We will continue through next week to reach out to her, but we cannot do anything unless she calls us back.I'm sure once she does and we can get back into her house , she will be more than satisfied, as most of our customer are

In order to satisfy our customer, we went back and swept up all nails and any other debris we could find.We are also going to schedule a time to try and seal his skylight, although the customer admits its not leaking, apparently it did shift during the roof installation, and we will work to resolve that issue too.Rehab Associates Prides itself on the quality of our workmanship and the relationship with our customers, and we are certain that we will leave this job with a happy satisfied customer.Sincerely, [redacted] PresidentRehab Associates Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they do come out to do the sky lightIt has been over a week since they cleaned up the nails and nothing has been done with the skylightIf they intend to come out then this is acceptable Regards, [redacted]

In we contracted with [redacted] to replace her roofAt the time she did not want us to replace the Yankee GuttersReplacing them would have cost almost as much as her roofBut we did advise her that they would need to be replaced at some pointOur contract specifically states not to replace the Yankee Gutters.In January of she called us to say the roof is leaking near the gutters.We contracted with her to reline the old Yankee Gutters but after she signed the contract, she had a change of mind and cancelled.This past week she called and told us that we covered her old gutters and that is why it is leaking and that we should put a hole in the roofing to allow water to drain into the guttersWithout seeing what she is talking about we think this is a bad idea, because we believe the gutters are rotted and this would cause potentially a lot of damage to her house.We spoke to her this afternoon and we all agreed that our roofer will go and look at the problem, and that we will get her a price to fix it.Rehab Associates prides itself on doing A+ work, and we will treat our customer well and give her the best advise on what to do going forward.Sincerely,Rob B [redacted] President Rehab Associates Inc

I am rejecting this response because:
I have not received any messages from the Rehab doctorNone of the work mentioned in the contract were supposed to be for freeIt's all written in the contract and I expected the company to fulfill their end of the contract since I have been working hard to pay the billsMy home phone and cell number have remained unchanged; the company can reach me on either numbers to make an appointment to get the job doneI just want this to be over
PSYour excuse is unbelievable and laughableYou expect for people to believe that your company would fix things in my house for free?

We were unaware that this job had been cancelled.We never received any correspondence or communication from Ms***,And thought the job was on hold, not cancelled.We spoke to Ms*** and are sending her a full refund.She was very understanding, and all should be well.We regret any
inconvenience this may have caused her.And hope she holds no ill will toward us

We have contacted this customer and will fix the trim in her house that she is complaining about in an effort to put this issue to bed.For the record, this trim is not in the contract and was not part of her job, but she feels it is and should be and we are fixing it as a courtesy.We will be at her house tomorrow

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business's owner Mr*** , had called me on Thursday May 20th and told me he will send me my deposit as a refund in the amount of $ 840,which is the amount own and I am very satisfy with the outcome of my complaint because I already deposited the check on my account .Thank you very, very much for your help, may God blesses you
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In regards to this complaint.We did indeed to work for Mrs. [redacted], However the small area that she wanted us to do was NOT part of her contract.However, since it was a big job, we did say we would fix some interior trim for her free of charge, but that she needed to be there to make sure it was up...

to her specifications, and that she would be 100% satisfied, when we were done.We made several calls to her about 6 weeks ago to try to arrange a time when we could go, and she did not get back to us.We left her  3 messages, none of which were returned.We have not heard from her as of yet since that initial conversation, until this complaint.We pride ourselves on quality work and happy customers, so we are confused as to why she would complain.However, upon receiving this complaint today, we again called and left a message for her so we may satisfy her.As of now she hasn't called back.We will continue through next week to reach out to her, but we cannot do anything unless she calls us back.I'm sure once she does and we can get back into her house , she will be more than satisfied, as most of our customer are.

In response the the complaint files by [redacted] File [redacted]Rehab Associates did indeed install a new roof for Mr. [redacted].During a roof installation there is always a lot of hammering and banging. Mr. [redacted] claims that his old skylite shifted.We sent our foreman there and he showed that there...

were no roof leaks and we did advise Mr. [redacted] that we do not do interior work and some movement in a house is expected when you install a new roof. The issue can probably be resolved with a tube of caulking.We are going there tomorrow 5/19/2016 to magnet up any loose nails that are on his property and clean up any additional issues, and we will try to resolve the skylite issue then too.We have been in contact with Mr. [redacted] today, and he is ok with our effort.We hope that after tomorrow, everything is A OK and we have another thoroughly satisfied customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they do come out to do the sky light. It has been over a week since they cleaned up the nails and nothing has been done with the skylight. If they intend to come out then this is acceptable.
Regards,
[redacted]

In 2015 we contracted with [redacted] to replace her roof. At the time she did not want us to replace the Yankee Gutters. Replacing them would have cost almost as much as her roof. But we did advise her that they would need to be replaced at some point. Our contract specifically states not to...

replace the Yankee Gutters.In January of 2017 she called us to say the roof is leaking near the gutters.We contracted with her to reline the old Yankee Gutters but after she signed the contract, she had a change of mind and cancelled.This past week she called and told us that we covered her old gutters and that is why it is leaking and that we should put a hole in the roofing to allow water to drain into the gutters. Without seeing what she is talking about we think this is a bad idea, because we believe the gutters are rotted and this would cause potentially a lot of damage to her house.We spoke to her this afternoon and we all agreed that our roofer will go and look at the problem, and that we will get her a price to fix it.Rehab Associates prides itself on doing A+ work, and we will treat our customer well and give her the best advise on what to do going forward.Sincerely,Rob B[redacted]President Rehab Associates Inc.

Complaint: [redacted]
I am rejecting this response because:they did not advise us about any possible damage to the inside prior to the job being done. What [redacted] did say after we complained about the space between skylight and wall was that normally people have their skylight replaced when the do their roof.  He never mentioned any thing about this prior to the contract and job being done. If this is normally done then [redacted] should have address this or at least mentioned this prior to contract and job being done.  
Regards,
[redacted]

In order to satisfy our customer, we went back and swept up all nails and any other debris we could find.We are also going to schedule a time to try and seal his skylight, although the customer admits its not leaking, apparently it did shift during the roof installation, and we will work to resolve that issue too.Rehab Associates Prides itself on the quality of our workmanship and the relationship with our customers, and we are certain that we will leave this job with a happy satisfied customer.Sincerely,[redacted]PresidentRehab Associates Inc.