Financial Recoveries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
the bill had balance of $3 and I paid that thank yourobyn

November
2, 2015RevDex.com10101
W. Greenfield Ave., Ste. 125West
Allis, WI 53214Re:  Case #  [redacted]This letter is in response to
the above case number. The statute of limitations on an account is six years
from date of last payment or last activity on the account. If...

there is a
judgment on the account, this period is extended to twenty (20) years from the
date of the judgment. Once an account is turned over for collection,
typically a client will mark that account as in collection and write it off
their active books. This does not mean the account is not still owed. When an account is turned
over for collection, and a claim of payment has been made, our clients request proof
of payment be supplied. In many cases, the debtor may have open accounts not
yet in collection so any payments sent directly to the client will be applied
to any open balances within their office. We request any proof of payment be
sent directly to us to help identify where or if the payment was applied.  We strive to work with the debtors to resolve
any discrepancies but in some cases, we are unable to do so without additional
information from them.We strive to work with each debtor so should a
debtor wish to receive a breakdown of charges we will send one to them should
it be specifically requested even after the required 30-validation period has
expired.       If a debtor has a question on an account or if they
wish to send any information showing proof of payment we ask that they contact
us directly at [redacted].Thank you,[redacted]ManagerFinancial
Recoveries, Inc.

Ms. [redacted]: This is in response to ID [redacted].  The detail sent outlined the service(s) rendered and the balance(s) due per our client(s). As explained previously, the $3.00 sent does not pay the account(s)in full which is why it was returned to her. She claims to have made payment on the account(s) in the past so if she has proof of payment for the account(s), we again ask she send that information to us as soon as possible. Without that information, there is nothing more we can do to help her resolve her issue. Thank you,   [redacted]
Financial Recoveries, Inc.

Ms. [redacted]:This is in response to ID [redacted]. Ms. [redacted] mailed a payment on 7/23/15 in the amount of $3.00 with a note indicating the payment was for “payment in full”. That payment was returned to her 7/23/15 at the address she indicated, explaining the payment does not pay the balance in full...

with notification of a printing error on her notice which showed the correct account balance but an incorrect total balance. We wanted her to be aware of the actual balance before applying any payments. She then sent another $3.00 payment with the notation of “payment in full” on 1/3/17.  The payment was returned to her along with the list of her accounts outlining each balance due on 1/3/17. Should Ms. [redacted] need more information we are happy to send the breakdown of charges and the account transaction history. If she has proof of payment showing her balance is only $3.00 we ask that she send that to us as soon as possible for review with the client(s).   Respectfully,[redacted]
Financial Recoveries, Inc d/b/a Oshkosh Collection and Recovery

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Dear Revdex.com, when you open a invoice and the balance is stated as $3.00, do you see that as you need do pay $3.00? Well I and many others see it as you need o pay the balance $3.00 to clear up the bill.I still feel the Oshkosh company is acting underhanded and in bad business manner.Many others agree with me that the balance is what one needs to pay.  Thank youRobyn