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Financial Times Management Reviews (31)

We have received your correspondence regarding case# [redacted] as filed by customer, [redacted] ***, in regards to her transaction(s) with EZPAWN Store# [redacted] (DeptID ***), located at [redacted] ***We value and respect all of our customers and work to assure positive interactions the entire time they are in our stores Upon receipt of [redacted] ***’s complaint, we reached out to the store as well as the district manager for the area to better understand the situation The district manager states the following: “I have located of the movie titles that [redacted] is asking for I spoke with her this morning and let her know that the other have been difficult to find locally and that I may need to order them I assured her though that we would get them She was pleased the progress that we’ve made, and said that she knew some of them would take some time to find I plan on having this issue resolved by Friday, 1/6.”

I am in receipt of your correspondence dated 02/23/regarding case# [redacted] as filed by customer [redacted] , in regards to his transaction with EZPAWN Store# [redacted] (DeptID ***), located at [redacted] ***We value and respect all of our customers and work to assure positive interactions with each store With regards to [redacted] ’s complaint, we reached out to the District Manager for additional information on this situationThe District Manager states that they made every attempt to explain the charges to [redacted] and [redacted] remained dissatisfied [redacted] paid the $for redemption and was very argumentative with the District ManagerDuring the conversation he also became threatening as well as combative Video footage verifies the District Manager’s feedback At this time, we apologize but due to the security and welfare of our team members we are unable to come to any type of remediation with [redacted]

I am in receipt of your correspondence dated 02/07/regarding case# [redacted] as filed by customer [redacted] ***, in regards to her transaction with EZPAWN Store# [redacted] (DeptID ***), located at [redacted] ***We value and respect all of our customer and work to assure positive interactions with each store visitor With regards to [redacted] ***’s complaint, we reached out to the District Manager for additional information on this situation The District Manager states as follows: “I offered her a cash settlement of $or a replacement ringShe wanted $for pain and suffering, and wanted all her money back for the last yearShe agreed to go around to all the pawn shops and look for a ring that matched hers She said she would do it this weekend and give me a call next week to let me know what she found Today (02/08/2017) she called me and said that she spoke with an Ex-EZPAWN employee who works at another pawn shop and he told her that we have a 400% mark up on our rings So she would like the $ring she picked out the other day or $cashShe says that she is going sue us for thousands of dollars above $if we don’t settle She says she has already put out as much negative press on social media as she can just to let us know she means businessShe says she is a nurse and she will continue to tell every patient that comes through that EZPAWN is the worst place to do business withShe admits that her ring is worth $2000, but she wants pain and suffering and back pay for her interest paidShe says she does not believe the ring was at our store for the last yearWe have her on video looking at the ring in November 2016, but she says they only flashed it at her and she can’t confirm that was even her ring.” Although we are disappointed we were not able to satisfy [redacted] ***’s complaint, we feel The Company has offered [redacted] extensive considerations and options, which she has chosen not to accept No further remediation is available at this time

The matter has been taken care of alreadyWe refunded her money except for the layaway fee and the restocking feeThis was done 05/by one of our team leads by the name of [redacted] ***

We have received your correspondence regarding case# [redacted] as filed by customer, [redacted] , in regards to her transaction with EZPAWN Store [redacted] (Dept [redacted] ***), located at [redacted] We value and respect all of our customers and work to assure positive interactions the entire time they are in our stores Upon receipt of Mr [redacted] complaint, we reached out to the store as well as the district manager for the area to better understand the situation The store manager has stated as follows: An extensive amount of time has passed and those transactions are no longer available for viewing in our system of recordWe do not have specific information on this customer’s transactionThere are a few transactions that remain in the system of record and are detailed as loan and layaway drops From what I was able to investigate it seems the items dropped due to nonpayment and were sold and scrapped before customer came in to pay on her transactionsBeing able to recover items lost from dropped transactions is not something we are always able to doWe do our best to help customers recover their lost items if possible at the time they come in All items dropped due to nonpayment on loans or layaways belong to EZPawn and are available for us to sellI am sorry we are not able to provide more information on these transactions due to the time that has passed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe store manager resolved the issue Thank you and happy holidays! Regards, [redacted] ***

Re: Complaint of [redacted] This letter is on behalf of EZMONEY South Dakota d/b/a EZ Payday Advance regarding your letter dated 10/27/2015.EZ Money has researched the account and found that this debt was sold to a debt buyer, [redacted] , on 04/30/ The customer is under the impression that these entities are EZ’s debt collectors but this is not the caseWhile EZ does have an internal collections department this debt no longer resides with EZ, and EZ has not initiated any calls to the customer following sale of the loan account to *** We have reviewed our records and determined that we did originate a loan for this customer on or about 02/08/and that, after he defaulted on the loan, we sold the debt to a third party, [redacted] on (“***”) 0/30/ [redacted] subsequently sold the account to another third party, [redacted] ***Unfortunately, [redacted] is no longer in business and we are therefore unable to close the account with them or verify to whom they sold the account in order to request that this entity close the account Please be assured that EZ does not engage in the types of practices Mr [redacted] alleges and also prohibits third party debt buyers from engaging in these types of practices EZ is not associated with [redacted] *** We are therefore unable to further assist you with resolution of this matter based on the information provided.If in the future, Mr [redacted] is contacted regarding this account, we recommend that he request a verification of debt from the company/person calling themIn addition, we recommend he request a cease and desist order until the caller provides Mr [redacted] verification of the debt as this may be in reference to a debt other than from EZ or from an illegitimate companyFinally, because this debt is quite old, we recommend that Mr [redacted] requests verification that the debt is not time-barred by the applicable statute of limitations Mr [redacted] may also elect to stop answering calls from unknown numbers to avoid further conversation We appreciate Mr [redacted] notifying us of this issue and are sorry to hear that he has been inconvenienced in this wayIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] *** Compliance AuditorTell us why here

January 6, VIA ONLINE PORTAL Ms [redacted] Dispute Resolution Specialist Revdex.com Corporate Office [redacted] Re: Complaint ID [redacted] Dear Ms [redacted] : We have received your correspondence regarding complaint ID [redacted] from EZPAWN customer [redacted] [redacted] , III regarding his transactions with EZPAWN # [redacted] (Dept ID ***) located at [redacted] *** In his Revdex.com Complaint, Mr [redacted] alleges: Recently discovered that my laptop was hacked while taking online university course, in which several assignments were corrupted by encryption from hackerI began monitoring email and social account activity and realized that all of my email and other personal information had been compromised including cell phone texts and home networkDuring this time I had pawned a desktop that I wasn't using at a local pawnbroker, "EZ Pawn"I have been a customer for some time now and knew some of the associates by name, and had pawned the same desktop before, even prior to last pawn, I had to purchase my desktop at retail after paying a fee to have placed on layaway to prevent the desktop from being sold because it contained personal identifiable information, as well as tax information, and other family photos, and maternal parent obituary video that can never be replacedUpon noticing my pawn ticket weeks after and continued battle to keep my personal information secure, I have had to continue switching cellular devices to deter hacker, however, they used spy applications to gain access, but went to retrieve desktop which was not due out until 01/22/on 12/04/and after waiting for hours, and even locked inside business an hrpast closing to be told, "We cant find it, can you come back in the morning since its late, we open at a.m." I replied that I will return at 9a.mNext morning greeted by associate that recognized me from prior evening, "They are still looking, so I gave two phone numbers to be reached once my desktop is foundNote also on 12/04/I paid the pawn redemption total to receive product however to date, have still received my propertyThe weekend past and not one phone call until on 11/07/I called a corporate customer service number to file complaint and the following day I receive call from area mgr who explained that they can replace or compensate, however, the information contained is not replaceable and I basically am left to worry regarding my ss#, dob, tax id.Upon receipt of MsSherman’s complaint, I spoke with our Store Manager at EZPAWN #and the District Manager for the area to better understand the situation Available data indicates at the time of MsSherman’s purchase a Product Protection Plan was offered and declinedUpon receipt of Mr [redacted] ’s complaint, I reviewed all available IT system data as well as spoke with Team Members at EZPAWN #10904, the District Manager for the area, and our IT Security department to better understand the situation According to Mr [redacted] ’s allegations, while utilizing a laptop online, he determined he had been “hacked.” Due to the fact he had a desktop computer in loan with EZPAWN ##10904, he determined the desktop must be the source of the security breach After speaking with various Team Members, particularly those in our IT Security Department, it would be extremely unlikely the source of Mr [redacted] ’s alleged security breach was the desktop When an item is taken in as loan collateral, the item is carefully tagged and stored in the location’s warehouse Routine audits assure the item accounted for and free from physical damage, but at no time are electronics powered-on As a desktop, the system would require a monitor, keyboard, and mouse be attached in order to have any sort of functionality whatsoever Further, our locations do not have wireless internet access, so had the unit even been powered on, it would not have been able to connect to the internet to be “hacked.” Although it is highly unlikely Mr [redacted] ’s desktop was the source of the security breach to his electronic devices, it does appear that Mr [redacted] ’s desktop was lost or damaged while in loan at EZPAWN # As a result, Mr [redacted] was offered like-kind merchandise replacement as well as forgiveness of two outstanding pawn loans Please see the attached Release and Waiver of Claims as signed by Mr [redacted] on 12/10/If you have any questions or would like further is information, please do not hesitate to contact me directlyWith Regards, [redacted] Compliance Manager, Operations & Firearms [redacted] Direct Phone [redacted] Fax Number [redacted]

We have received your correspondence regarding complaint# [redacted] as filed by consumer, [redacted] ***We value and respect all of our customers and work to assure positive interactions with everyone Upon receipt of [redacted] ***’s complaint, we immediately conducted extensive research to determine whether or not this was an actual customer of oursUnfortunately, the research that was conducted, in our Point of Sale system, did not yield a match with this customer’s identifying information (i.eName, Phone Number or Email)Therefore, it is determined that [redacted] is not a customer of ours If [redacted] could provide us with address of the location where she took out her loan, a loan number, transaction number or a copy of her pawn ticket, we would be more than happy to look at this complaint again

We have received your correspondence regarding complaint# [redacted] as filed by consumer, [redacted] ***We value and respect all of our customers and work to assure positive interactions with everyone Upon receipt of [redacted] ***’s complaint, we immediately conducted extensive research to determine whether or not this was an actual customer of oursUnfortunately, the research that we conducted in our Point of Sale system did not yield a match with this customer’s identifying information (i.eName, Phone Number, Date of Birth or Email)Therefore, it is determined that [redacted] is not a customer of ours If [redacted] could provide us with a loan number or another piece of identifying information such as, date of birth or last four of the social, we would be more than happy to look at this complaint again

Complaint: [redacted] I am rejecting this response because: The said business claimed that I missed a payment in November however I posses a receipt that proves otherwise this was the main reason they charged me $when the receipt clearly said that I owed $furthermore they didn't mention anything about my computer screen being "cracked" in they're possessionI wish to have my computer fixed or replaced also I wish to be compensated for the extra funds paid to them by me that were not justified Regards [redacted]

We have received complaint # [redacted] , dated 9/19/ We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint The District Manager will contact the customer directly for resolution Thank you

Our store states that they were able to resolve the issue with the customer [redacted] came into our store on Tuesday March 21, and a payout of $was made for the customer to repair the watch Thank you

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because I have my receipts showing that I was not behind on any paymentson april 14,I came in to make a payment on pawn number [redacted] the person handling the transaction gave me a different receipt which he had to write the due date on itwhich means that payment was not imputed into their system correctlyI have my receipt for this paymentI came in on May 14,to pay on that pawn as scheduledit was not overduethat is wrongon the 30th of april pawn number [redacted] was supposed to be paid because that was the date id was duethere are no excuses for this errorit was employee number who handled the transaction on the of april when I came in, he must not have documented the payment properly, because that is what started this whole issue from the looks of thingsI vgot the employee number from the receipt that I have for that payment, so no I did not fail to make a payment, your employee failed to put it in the system correctlythey need to go back and look on that date and find my payment that I madealso if im not mistaken, when a customer has a complaint, the district manager is supposed to call me and get my side of the issue to straighten this outthat did not happen so there was no execellent customer done on their partinstead they went with the lie that the store location told them which was I would pay whatever $to get my ipad back in pawn or pay for the layaway, which I did not agree tothe manager of that store is just covering up the error that was madeI noticed also that the payment I made on 5/14/is not even listed in the response, which indicates that they are hiding this from the district supervisor to keep from being in hot water because I have that receipt as wellhere are the receipts in question so that the district supervisor can see what went wrongalso here is the text message for pawn# [redacted] the big white paper receipt given to me on 4/14/and the employee wrote the due date on ithis employee in /out number is also on this receipt as proof, that I did not miss my paymentthe store screwed up not me Regards, [redacted]

Revdex.com: My DOB is: [redacted] No crMy pawn ticket number: [redacted] Store address is : [redacted] *** [redacted] Dear Sir or Madam: I have a copy of my pawn ticket if you will give me a fax number or address I can send a copy to you Regards, [redacted] ***

We immediately contacted our store so that they could get in contact with the customerOur store manager spoke to the customer on 1/22/and our store was able to locate the customer's earrings Upon speaking with the customer, it was agreed upon that she would be to the store to pick up the items on 02/16/Thank You [redacted] ***Compliance AnalystEZCORP

We have received complaint # [redacted] , dated 12/19/We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint The District Manager will contact the customer directly for resolutionThank you

After extensive research, we are unable to locate the customer in our system of recordIf possible, can the customer please provide the name and address of the location where she purchased the TV This will better assist us in locating the customerThank you

We received Ms***’s complaint and would like to thank her for contacting us regarding the loan that she took out with EZMONEY Loan Services on 12/22/We are sorry to hear about the issues that she has encountered with a third party debt collector, Allbright Consulting We have reviewed our records and determined that she did originate a loan with EZ, however, after she defaulted on the loan EZ, sold her loan to a third party debt buyerTherefore, the loan is now owned by the debt buyer and now EZ Our records show that EZ sold her loan to National credit Adjusters (NCA) on 03/28/NCA subsequently sold the debt to another third party, Delray Capital who then assigned it to Allbright Consulting for collectionsNCA has informed us that they contacted Delray Capital and they have since closed out the accountEZ is not associated with Delray Capital or Allbright Consulting Please be assured that EZ is not a debt collector and does not utilize third party debt collectors to collect on EZ’s behalf EZ does not engage in the types of practices she alleges and is not the party attempting to make contact with her EZ also prohibits third party debt buyers from engaging in these types of practicesTell us why here

We are very sorry that we are unable to assist Mr [redacted] at this time, with these specific itemsWe value Mr [redacted] as a customer and would be more than happy to assess any other items that Mr [redacted] would like to bring in to be appraised for a loan

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