Finch Services

---------- Forwarded message ---------- sans-serif;">From: < [redacted] @finchinc.com>Date: Tue, Mar 3, at 7:AMSubject: Case ID [redacted] To: [redacted] @myRevdex.com.orgHi ***,I was told to email you our response.After examining the chain saw we found that the unit was run on improper fuel causing severe damage to the engine The was caused by the customer [redacted] was notified on this and understands this is at no fault of the equipment or Finch Services The customer is at fault We did contact the manufacturer, ***, and they are going to send parts to repair the unit as a good faith gesture since the customer just purchased it The unit should be back in the customers hand by early next week Please let me know if you need anything else from us Thanks Aaron B***CorpParts & Service Mgr.Finch Services Inc.Westminster, Md 21157###-###-#### Ext ***

---------- Forwarded message ----------
sans-serif;">From: <[redacted]@finchinc.com>Date: Tue, Mar 3, 2015 at 7:51 AMSubject: Case ID [redacted]To: [redacted]@myRevdex.com.orgHi [redacted],I was told to email you our response.After examining the chain saw we found that the unit was run on improper fuel causing severe damage to the engine.  The was caused by the customer.  [redacted] was notified on this and understands this is at no fault of the equipment or Finch Services.  The customer is at fault.  We did contact the manufacturer, [redacted], and they are going to send parts to repair the unit as a good faith gesture since the customer just purchased it.  The unit should be back in the customers hand by early next week.  Please let me know if you need anything else from us.  Thanks.      Aaron B[redacted]Corp. Parts & Service Mgr.Finch Services Inc.Westminster, Md.  21157###-###-####  Ext [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:THE PRESCRIBED GAS-OIL MIX WAS USED. THEREFORE I WILL NOT AGREE THAT I AM AT FAULT.
Regards,
[redacted]