Ms [redacted] brought to our Plant an order of garments to be cleaned and pressed on June We processed her order and returned it to herShe returned a pair of men’s pants that had a rip in themThe following day she returned another pair of men’s pants with an identical rip in them and stated she had pair with the same ripWe process approximately pair a pants each week and we have not had any other damaged pants, other than Ms [redacted] four pair: so we don’t feel responsible for the damageBoth pair of pants Ms [redacted] returned to us were repaired, at no cost, and we refunded the original cleaning cost to Ms [redacted] Subsequently, Ms [redacted] ’s husband called and demanded a complete refund for the entire orderOur Plant Manager didn’t feel it was warranted so a refund for the other garments was not givenAfter that Ms [redacted] returned with three garments from the original order; a pair of men’s pants, a blue shirt and a pink dressThe pants were faded from perspiration that Ms [redacted] acknowledge and our re-efforts to remove the fade were unsuccessfulThe blue shirt had a tape like substance on it that was easily removedMs [redacted] was not charged for either of these garmentsThe pink dress was returned to us with stains on the dressWhen the dress was originally brought in to the Plant, it was marked in as having stains on itWe were unsuccessful in removing these stainsMs [redacted] was not charged for our efforts in reprocessing the dressDespite our best efforts, we have apparently been unable to satisfy Ms [redacted] on all of the occasions mentioned aboveWe do not feel we are responsible for the stains on Ms [redacted] ’s dress and therefore do not feel we should pay her for the dressFurther, we feel our Management has handled all interaction with Ms [redacted] in a professional manner even under difficult circumstancesWe are sorry if Ms [redacted] sees the above described events differently
Ms [redacted] brought to our Plant an order of garments to be cleaned and pressed on June We processed her order and returned it to herShe returned a pair of men’s pants that had a rip in themThe following day she returned another pair of men’s pants with an identical rip in them and stated she had pair with the same ripWe process approximately pair a pants each week and we have not had any other damaged pants, other than Ms [redacted] four pair: so we don’t feel responsible for the damageBoth pair of pants Ms [redacted] returned to us were repaired, at no cost, and we refunded the original cleaning cost to Ms [redacted] Subsequently, Ms [redacted] ’s husband called and demanded a complete refund for the entire orderOur Plant Manager didn’t feel it was warranted so a refund for the other garments was not givenAfter that Ms [redacted] returned with three garments from the original order; a pair of men’s pants, a blue shirt and a pink dressThe pants were faded from perspiration that Ms [redacted] acknowledge and our re-efforts to remove the fade were unsuccessfulThe blue shirt had a tape like substance on it that was easily removedMs [redacted] was not charged for either of these garmentsThe pink dress was returned to us with stains on the dressWhen the dress was originally brought in to the Plant, it was marked in as having stains on itWe were unsuccessful in removing these stainsMs [redacted] was not charged for our efforts in reprocessing the dressDespite our best efforts, we have apparently been unable to satisfy Ms [redacted] on all of the occasions mentioned aboveWe do not feel we are responsible for the stains on Ms [redacted] ’s dress and therefore do not feel we should pay her for the dressFurther, we feel our Management has handled all interaction with Ms [redacted] in a professional manner even under difficult circumstancesWe are sorry if Ms [redacted] sees the above described events differently