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Finders Keepers Creations

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Reviews Finders Keepers Creations

Finders Keepers Creations Reviews (21)

This company does not respond well to questions. They give excuses not solutions. Will never order from them again.

+2

Revdex.com:i have aent pictures and video and I am trying to send to u also if they would upload if not I will send them to the email u sent meBut thy have lied and lied I have thd messafes where one of the people there says I sent rhe pics to anotherThen one of them accused me of trying to get this for nothingHow ridicoulois this isWhat a cheap place I tried to irder something paid them upfront and they ripped me offAll I wanted was a bracelelt that fidnt look like a kid made it to honor my dead sonI have other bracelets like this I paid dollar for and did not look like this after fusing together I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Our cancellation, refund, and time frame for delivery policies are all stated on the websiteThere is a link to the policies on every page of the website and all customers are required to check that they have read and agreed to them before checking outThey are also posted on our [redacted] page

Your purchase was placed on OCT 20thNot the 3rd as you state in your complaint We have your order in the queue for productionAll orders are made first come first served and are custom to orderOrders can take up to to weeks but are usually done soonerWhen your order ships you will receive an email with tracking

Your multiple emails have slowed your responseBy responding to your email again and again it just keeps moving up the list in the wrong directionWe Answer emails oldest first and we do not answer emails everydayAs you can imagine that would be a full time job and we are a small company We have responded to your email and will handle as we would any issue that is brought upThis complaint will have not effect

00 Rating! No response for defective product. Will contact my bank to resolve issues through my credit card. This so called company is a joke. Don't be fooled! DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS

I have sent numerous emails regarding a defected charm I received on a bracelet and have gotten no response. This was purchased for A gift and the charm has a sharp point defect that would cut the skin. I'm just looking to replace the charm.

The customer did not give a full address so it was shipped and not deliveredIt has been returned to us and will reship shortly

I am afraid there is nothing that can be doneThe complaint is unreasonable.All paracord bracelets have fusesThe pictures of the fuses appear to be correct.We have received no pictures of the photo portion.If the customer wishes to return it we will examine the issue but all orders are custom and handmade and we do not offer refundsIf there is an error we will replace or repair the item.If the items is correct then there is literally nothing that can be doneAre products are shown and describe correctly on our website

We did not charge you $We received no payment except the We have no payment to refundPlease contact your bank for more information becuase we have not other payment attached to your name or email address

Thank you for your orderWe have yourorder in the queue for productionAll orders are made first come first servedand are custom to orderOrders can take up to to weeks but are usuallydone soonerWhen your order ships you will receive an email withtracking. If you have any further
questionsplease let me know or refer to our FAQ and Policies

Your purchase was placed on OCT 20th. Not the 3rd as you state in your complaint.  We have your order in the queue for production. All orders are made first come first served and are custom to order. Orders can take up to 4 to 6 weeks but are usually done sooner. When your order ships you...

will receive an email with tracking.

This customer is complaining about fuses on the bracelet. As far as the pictures show the fuses are totally normal and are part of the construction of the bracelet. They are like seams on a shirt. They are totally normal, unavoidable and are visible in the pictures of the products.As for the issue...

with the clarity of the photo on the product I have not received a picture of the photo and the customer has refused to send (or as they say resend) a photo. If we could have a picture of it and it was indeed distorted from what they originally sent we would remake and resend it but the fuses would still be on the bracelet.As everything we make is custom and hand made we do not offer refunds. We only offer replacements for improperly made product. The customer can return the product and have us evaluate it but if there is no defect it will be returned at the customers expense and refunds are available or offered as our policies state.

Your multiple emails have slowed your response. By responding to your email again and again it just keeps moving up the list in the wrong direction. We Answer emails oldest first and we do not answer emails everyday. As you can imagine that would be a full time job and we are a small...

company.  We have responded to your email and will handle as we would any issue that is brought up. This complaint will have not effect.

Revdex.com:
I can show u another bracelet I have and if I can find my other I can show u 2 of them that are this kind of bracelet and they are not like this This place is totally unreasonabke about this. Since they have lied and lied how could I trust them to send meanother one? They are a ripoff place they wont give refunds cause they know their stuff is junk made by a child and if thry think just getting a bad mark from Revdex.com is all thats going to happen they are wrong. They messed up my dead sons picture it looks terrible. My 7 year old grandson could of made it this good on a toy bracelet maker. They are not professional. But I will file small clsims on them and they will either refund me or pay the court cost and fees plus the 20.99 for the bracelet they owe me . I have since spoken to another person that sais they had trouble with them also but they threatened them . I know it is 20.99 but I dnt let people like this run over me and take advantage of others . And my other bracelrts I paid 2 and 1 dollar for each one . And neither look like this . And as u can see in video the picture has something on it and by the pics how they fuaed it together on top and bottom and burned it down to the white. Why did I ask for pink and green if it was gonna have white also on it. And they lied I have proof I have sent them the video and the pics. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our policies state.... All orders are made first come first served and are custom to order. Orders can take up to 4 to 6 weeks but are usually done sooner.Incidentally, the order in question shipped in the normal course on FEB 6th.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:i have aent pictures and video and I am trying to send to u also if they would upload if not I will send them to the email u sent me. But thy have lied and lied . I have thd messafes where one of the people there says I sent rhe pics to another. Then one of them accused me of trying to get this for nothing. How ridicoulois this is. What a cheap place . I tried to irder something paid them upfront and they ripped me off. All I wanted was a bracelelt that fidnt look like a kid made it to honor my dead son. I have other bracelets like this I paid 1 dollar for and did not look like this after fusing together
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Regards,
[redacted]

Our cancellation, refund, and time frame for delivery policies are all stated on the website. There is a link to the policies on every page of the website and all customers are required to check that they have read and agreed to them before checking out. They are also posted on our [redacted]...

page.

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Address: PO Box 1689, Sanford, Maine, United States, 04073-7689

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