Findlay Chevrolet Buick GMC

In response to the customers complaint there is more information that I would need to make an educated decision on this matter. To address the strut issue the customer stated that the struts were installed incorrectly. I need to know what was incorrect with the installation in their eyes. Also...

stated that we didn’t replace the bushings when the struts were replaced. I need to know what bushings they are referring to. Finally the statement that all the bolts were left loose causing a grinding noise. What bolts and where were left loose that was causing the grinding noise. I appreciate your time on getting this information for me so I can respond in a timely manner to the complaint.     Ralph C[redacted] Service Manager FINDLAY MOTOR COMPANY [redacted]
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[redacted] Tell us why here...

complaint below for Ms. [redacted] was resolved with the Attorney General’s office. We received the identical complaint from them and worked with her local dealership to accommodate the customer.

I am attach[redacted] repair orders and am stat[redacted] that I was talked into unnecessary repairs (which were done incorrectly and have to be re-done) and blatantly lied to on more than one occasion. I also have questions whether some work was done at all, namely the rack and pinion when I was told he lost or couldn't find my original part. I have heard from both your dealership and others that this technician (Kevin) was perform[redacted] substandard work for awhile and he was let go because of it. I am find[redacted] out now that a lot of the work that was done, has to be redone correctly. Chris K[redacted] at Bradley told me the bolts were lose on the struts installed and there were parts on the struts that were not replaced and now the whole job has to be disassembled and redone correctly and that the transmission pan, gasket and filter were not replaced and this work has to be redone.