Findlay Honda Flagstaff

Hello- We have been in contact with [redacted] about the concern with the drain plug on her oil pan We replaced the oil pan this week for an agreed upon amount of $Thanks, Jacob L***General ManagerFindlay Honda Flagstaff [redacted]

Mr[redacted] arrived September 9, 2014, with his model CRV with 132,miles on the odometerHe told the Service Writer, “The A/C isn’t working” and wanted a diagnosis and repair done.Our Technician found the condenser fan was inoperative causing high pressure in the systemThe system, therefore, had vented Freon which caused the system to be low on charge.The condenser fan was replacedAlso, the system was evacuated and a “leak check” was performedThis check “passed” and the Technician then charged the system to specifications.The A/C system in the customer’s CRV was blowing degrees and had no visible signs of leakage when it left our dealershipOn the second visit, there was now visible leakage at the discharge hose which could have been weakened by the high pressure caused by the fan failureThis resulted in the system venting through the buiemergency pressure relief valve.Our first diagnosis was done correctly and followed procedures for A/C issues with the customer’s stated concernWith a vehicle of this age and mileage, it’s impossible to know what further issues may arise that might require further diagnosis, repair, or even parts to be replaced.The customer only paid for parts and labor to replace the fanThe “evac and recharge” service was performed at no cost to the customer after the system was restored to full operating capabilities and found to be low on charge.Had we not replaced the CRV’s fan, it likely would have had “over heating” issues as outside temperatures became warmer.It seems the customer’s CRV has multiple A/C issuesHowever, as stated above, this could have not been detected without the type diag/repair we provided on his first visitOur work was appropriate and accurateWe feel reimbursement is not warranted for the repairs performed

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and the $was paid to Findlay Honda and the oil plan was replaced. Although this issue has been resolved; I will no longer obtain services at Findlay Honda
Regards,
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Hello- We have been in contact with [redacted] about the concern with the drain plug on her oil pan.  We replaced the oil pan this week for an agreed upon amount of $125. Thanks, Jacob L[redacted]General ManagerFindlay Honda Flagstaff[redacted]

Mr.[redacted] arrived September 9, 2014, with his 2012 model CRV with 132,662 miles on the odometer. He told the Service Writer, “The A/C isn’t working” and wanted a diagnosis and repair done.Our Technician found the condenser fan was inoperative causing high pressure in the system. The system, therefore,...

had vented Freon which caused the system to be low on charge.The condenser fan was replaced. Also, the system was evacuated and a “leak check” was performed. This check “passed” and the Technician then charged the system to specifications.The A/C system in the customer’s CRV was blowing 39 degrees and had no visible signs of leakage when it left our dealership. On the second visit, there was now visible leakage at the discharge hose which could have been weakened by the high pressure caused by the fan failure. This resulted in the system venting through the built-in emergency pressure relief valve.Our first diagnosis was done correctly and followed normal procedures for A/C issues with the customer’s stated concern. With a vehicle of this age and mileage, it’s impossible to know what further issues may arise that might require further diagnosis, repair, or even parts to be replaced.The customer only paid for parts and labor to replace the fan. The “evac and recharge” service was performed at no cost to the customer after the system was restored to full operating capabilities and found to be low on charge.Had we not replaced the CRV’s fan, it likely would have had “over heating” issues as outside temperatures became warmer.It seems the customer’s CRV has multiple A/C issues. However, as stated above, this could have not been detected without the type diag/repair we provided on his first visit. Our work was appropriate and accurate. We feel reimbursement is not warranted for the repairs performed.

Mr.[redacted] arrived September 9, 2014, with his 2012 model CRV with 132,662 miles on the odometer. He told the Service Writer, “The A/C isn’t working” and wanted a diagnosis and repair done.Our Technician found the condenser fan was inoperative causing high pressure in the system. The system, therefore,...

had vented Freon which caused the system to be low on charge.The condenser fan was replaced. Also, the system was evacuated and a “leak check” was performed. This check “passed” and the Technician then charged the system to specifications.The A/C system in the customer’s CRV was blowing 39 degrees and had no visible signs of leakage when it left our dealership. On the second visit, there was now visible leakage at the discharge hose which could have been weakened by the high pressure caused by the fan failure. This resulted in the system venting through the built-in emergency pressure relief valve.Our first diagnosis was done correctly and followed normal procedures for A/C issues with the customer’s stated concern. With a vehicle of this age and mileage, it’s impossible to know what further issues may arise that might require further diagnosis, repair, or even parts to be replaced.The customer only paid for parts and labor to replace the fan. The “evac and recharge” service was performed at no cost to the customer after the system was restored to full operating capabilities and found to be low on charge.Had we not replaced the CRV’s fan, it likely would have had “over heating” issues as outside temperatures became warmer.It seems the customer’s CRV has multiple A/C issues. However, as stated above, this could have not been detected without the type diag/repair we provided on his first visit. Our work was appropriate and accurate. We feel reimbursement is not warranted for the repairs performed.

Review: Dear [redacted],Below is a copy of a letter that I sent to the dealership after we were informed that our new es[redacted]ate for repairing our Honda the 2nd [redacted]e. In fairness to Findlay Honda, [redacted], the service manager did offer us a discount of about $200 for the 2nd attempt at fixing our AC. Still placing the cost well above our budget.[redacted], thank you for the follow up. However, if Honda Corp contacts me, I am sad to report that my response will be quite negative for your dealership. Here's why:On Tuesday, September 9, I brought my 2002 CRV in to have the AC repaired. It stopped working suddenly and was blowing non-cool air. Three and one-half hours and $482 later, the problem was fixed and we headed back to Sedona pleased. On Friday, September 12, three days and two hours after our service was completed, the exact same problem occurred; the AC suddenly stopped blowing cold air. I called [redacted] and made arrangements to bring the car back in on Saturday morning. On Saturday, September 13, we were told that our CRV's AC had a hose leak, and for another $578, the problem could be fixed. Really? For how long? Three more days? As I see it, we spent $482 and eight hours of our time and have absolutely nothing to show for it. Our car is in exactly the same condition now as when we brought it into your dealership last Tuesday. I am confident that your department might see the situation differently; after all, a mechanic labored on our car for over three hours installing a new part. But it was no benefit to me. Had I been told that I would need to spend nearly $1,100 to have the AC fixed initially, I certainly would have reconsidered my options. We've owned the car for more than 12 years. It's been a marvelous vehicle for us. But I would not spend 25% of the CRV's value to fix the AC. We might have been interested in a trade. But, not now. No more trips to the Flagstaff Honda for us. Do they still use the term "ripped off?" Because that's what it feels like. Cordially, [redacted]Desired Settlement: Credit back to our credit card.

Business

Response:

Mr.[redacted] arrived September 9, 2014, with his 2012 model CRV with 132,662 miles on the odometer. He told the Service Writer, “The A/C isn’t working” and wanted a diagnosis and repair done.Our Technician found the condenser fan was inoperative causing high pressure in the system. The system, therefore, had vented Freon which caused the system to be low on charge.The condenser fan was replaced. Also, the system was evacuated and a “leak check” was performed. This check “passed” and the Technician then charged the system to specifications.The A/C system in the customer’s CRV was blowing 39 degrees and had no visible signs of leakage when it left our dealership. On the second visit, there was now visible leakage at the discharge hose which could have been weakened by the high pressure caused by the fan failure. This resulted in the system venting through the built-in emergency pressure relief valve.Our first diagnosis was done correctly and followed normal procedures for A/C issues with the customer’s stated concern. With a vehicle of this age and mileage, it’s impossible to know what further issues may arise that might require further diagnosis, repair, or even parts to be replaced.The customer only paid for parts and labor to replace the fan. The “evac and recharge” service was performed at no cost to the customer after the system was restored to full operating capabilities and found to be low on charge.Had we not replaced the CRV’s fan, it likely would have had “over heating” issues as outside temperatures became warmer.It seems the customer’s CRV has multiple A/C issues. However, as stated above, this could have not been detected without the type diag/repair we provided on his first visit. Our work was appropriate and accurate. We feel reimbursement is not warranted for the repairs performed.

For the young ones who may not know of this amazing person, [redacted] was born blind and deaf. She worked with some amazing people and was finally able to communicate effectively and feel like a normal person. That's the best way I can describe the miraculous help I got at Findlay Honda. This is my second positive experience with Findlay. These guys got me the best deal on the car I wanted. They worked with my financial situation and my new job. They worked with my fair credit. They responded to my needs with hard work and CUSTOMER DEDICATION. Not a lot of companies do that nowadays. I HIGHLY recommend Findlay; they're friendly, helpful, they work with where you're at in life, and when the deal's done you even get to ring a big bell and feel like a hero while everyone claps for you and your new car.

[redacted].