Findlay Hyundai

Review: I bought the car with an extended warranty that covered a variety of things. When I had a problem and took the car to them for the warranty the service Department looked up the contract and said it only covered seals and gaskets. and that it would cost me $1500 to fix the problem. a couple weeks later I found my copy of the Warranty paper work and say that what I need done was in fact covered by the warranty. I called the service department a second time and the same person told me "oh you are just mistaken and the contract only covers seals and gaskets." I told him that I was looking right at the contract and the Fuel pump was covered. He then got rude and said "I looked at the contract and its not covered so you will just have to pay the $1500" All this happened back in January I have been without a running car for almost 6 Months. All because the service department doesn't want to look at my warranty contract or fix my car. Funny how they were in such a hurry to sell me the warranty and get the extra money but have no intention of ever living up to actually doing the work.Desired Settlement: At this point I want them to either reimburse me for the $1700 I paid for the warranty. Or fix the car. It needs to have the Fuel Pump assembly and fuel filter replaced as well as a new alternator. There is no way they will ever be able to compensate me for the 6 months I have had to go with out my car. Especially when I had the proof that it was covered under the warranty. I also don't feel I should have to pay the $100 deductible. They should also provide a loaner car while fixing mine.

Business

Response:

Dear [redacted],

I have pulled all of the information on your warranty and service history and unfortunately I have no record of you bringing the car in to our facility for diagnosis. If you would like to bring it in to Findlay Hyundai Mazda, we would be happy to take a look at your Ford Taurus. I have a copy of your warranty and the service manager, [redacted], is aware of your concerns. We need to confirm the diagnosis and call the warranty company for authorization for repair/coverage. Feel free to call for an appointment and please ask for [redacted]. He will personally handle your concerns and let you know what is going on with your vehicle.

Our phone number is ###-###-####. Our address is [redacted] Post Falls ID 83854.

Office Manager

Findlay Hyundai Mazda

Post Falls, ID 83854

###-###-####

[redacted]@findlayauto.com

Review:

Review: I have a 2013 Jeep Patriot and my seat sinks down when I sit in it. It has about a 2 inch sag just in the fabric when I get out of the seat so imagine how uncomfortable it is to sit in and how much the seat would have to sag in order to cause this. I have pictures to show how bad the deformation of the seat is. My passenger seat does not do this and neither has the other jeep patriot's I have sat in or on my previous 2007 Jeep patriot that I owned before this one. At this point I would like a new seat. This is causing uneccessary back pain due to the dealer being unable to resolve the issue after 6 attempts within 6 months since my vehicle is clearly under bumper to bumper warranty. The dealership has replaced the cushion and cover and said that are the only parts to a seat. When I looked at the diagram of the seat there are clearly springs that support the cushion that were never replaced. If there was no support for the cushion I would sit on the floor there obviously has to be something that supports the cushion and that can not be the only parts to a seat. I have tried working with Chrysler also but they have to go by what the dealer is telling them which has been no help at all. This is my last resort before small claims court because it is the dealership that is stopping me from getting the issue resolved under a car that is clearly under bumper to bumper warrantyDesired Settlement: I would like a new seat since the dealership obviously does not know how to repair the seat after 2 attempts and 6 visits to resolve the issue.

Business

Response:

We sincerely apologize that Mr [redacted] is unhappy with his seat and we will always make every effort to satisfy the customer. From my research it appears the customers concerns started last year under the previousOwners (midway Chrysler,dodge,jeep, ram) The seat was disassembled and completely inspected, the seat cover and cushion were replaced. Mr [redacted] was still unhappy with the seat and wanted us to install a new seat.I explained to the customer that a repair like that must be preapproved by Chrysler first. I contacted the customer and advised him that are factory district rep was coming out and wanted to take a look at the seat.Mr [redacted] refused to bring the vehicle in so he could inspect it. We will contact Chrysler again in behalf of the customer.Sincerely, [redacted]

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reason I am unhappy is because their repair has not resolved the issue. Like previously stated I have taken my vehicle there 6 times over the course of a year without having the issue resolved I think that is more than enough times for them to look at it and get it figured out. They obviously don't know how to fix the problem or are unwilling to fix it for their own personal reasons, that being said the seat must be defective since they do not know what is wrong. I have spoken to Chrysler customer service and they said they were willing to replace the seat but the dealer was unwilling to recommend a new seat. According to Chrysler the request has to come from the dealer so his constant lie that it has to be preapproved is untrue. You do not have to pre approve customer service, if I had a customer this unhappy for this long I would have gotten him a new seat on pure customer service. They have done nothing but continue to blame Chrysler and that is why I called them and filed a complaint with Chrysler themselves. I have taken my vehicle to another dealership and they agreed something is wrong with the seat. Chrysler said they are handling the matter internally but in the mean time I still have no new seat and still need them to request a new seat. I have attached pictures of the seat in its current state to prove they have not fixed the issue. This matter will be taken to court if there is no resolve. I believe I have been more than patient and willing to have this issue resolved in a normal matter.

Regards,

Business

Response:

The first thing I would like to address is the customers accusation that we are not being truthful about certain parts requiring pre-authorization, I will fax over a copy from Chrysler showing the seat is clearly on the list. I did have a chance to talk to a Chrysler customer care representative that called me in behalf of Mr [redacted], he asked if I would be willing to replace the entire seat. I told him I was willing to do anything they would like that he was able to give me authorization for But also advised him from my research with are parts manager the complete seat was not available in the parts catalog. The representative called back several days later and advised me he could not get a complete new seat It was not available only each part separate. Working further on this concern with Chrysler I have ordered the lower seat frame in hopes to take care of the customers concern. We did not see any problem with the part on the last inspection but at this point Chryslers stance is they will replace it for the sake of customer satisfaction. I will contact the customer in the future to have the part installed.Sincerely, [redacted]Service manager

Consumer

Response:

I think it is funny how now they can order whatever part I need. The whole year I have been dealing with this they have done nothing but give me excuses and made me go there countless times. The only reason I am rejecting it is because I wanted to make sure both the bottom frame pieces are replaced since they don't know what is causing the problem. Part # [redacted] and [redacted] and new fabric since it is probably stretched out again from it not being supported by the frame. So basically a whole new bottom frame in parts since they cannot order a whole new seat because they don't have a part number ,which is not my fault. I looked at [redacted] is almost at the bottom of the list for below industry standard parts which I am not surprised now. Once the parts are confirmed and ordered I will drop my complaint. Thank you

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,