Findlay Motor Company

on 3/10/I received a call from [redacted] regarding this incidenthe claims that it is Findlay Motor Company's fault that his wheel has fallen off the vehicle that he bought because the lug nuts weren't tightened down [redacted] bought this vehicle over months ago, and has put over 7,miles on the vehicleI have consulted with my service manager [redacted] and Ralph in his 20+ years experience said that he has never seen anything like thishe said in his professional opinion that there is now way that he could have traveled 7,miles without something happening beforeI called [redacted] and let him know that it just doesn't seem possible that this would have happened from loose lug nutshe was not happy at all with this answerat that point I told him that I would be contacting a local tire and wheel shop to get a second opinionafter talking with [redacted] at [redacted] ***, he said that there is no way possible that he would have traveled that far with loose lugshe said he wouldn't have even made it milesloose lugs do not hold for 7,milesI asked [redacted] if he had changed his oil yet, he replied with, no the oil change light is onthe reason I asked this, was General Motors interval for rotating tires is 5,milesusually tires are rotated with an oil changeif [redacted] had done the required maintenance, his free 2yr 24,mile maintenance coverage would have done and this problem could have been avoidedI feel that in no way is Findlay Motor Company responsible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This vehicle did not break down in WickiupI bought the vehicle, miles don't matterI took it to a GM Dealership to have work performed on itThe dealership, not another shop, diagnosed the problemsAll problems related to the motor we fixed buy Findlay Motor Company I Bullhead City, AZThe only work not performed was with the power steering and some front suspension issuesThese issues, as states buy the dealership, were not anything that would cause major mechanical issues or safety issuesThese repairs come with a GM warranty, regardless of vehicle milesThe truck made it only mile and broke down
Yes, a GM dealership in Phoenix completed warranty repairs and tried to fix the compression issue caused by Findlays poor service repairs to my truckThese compression issues didn't exist before the repairsThese repairs come with a more than mile warranty, but Findlay doesn't want to honor their warranty*** *** of Surprise diagnosed part of the problem being the sleeves on the injectors were not replaced per standard protocol and were damagedThey had to fix this and see if the issue continuedIt didWe have been trying to get Findlay to return phone calls to approve the next stepThe only time the truck over heated was after the initial breakdown miles after Findlay performed all their workThis is something that is covered under the warranty GM makes their dealerships give with this service work, but Findlay will not step up and cover it
They have gone as far as to tell GM they never worked on my vehicle until I showed GM the receipts
Regards,
*** ***

on January 2nd Mr*** brought his Silverado in for repair, as it had broke down by Wikieup Az, he did not purchase the vehicle from us, when he brought it in the vehicle in it has 252,miles on itHe requested us to check the injectors, water pump, and a hydro boost leakHe actually
had the vehicle diagnosed at another dealership prior to bringing it to us for repairsWe performed the requested repairs and also found multiple other issues with the vehicleThe pressure regulator, glow plugs, tie rod end and left hub assembly were found to have issuesWe only performed the repairs that the customer approvedAfter he had left , the water pump gasket that we installed failed and the injector seals were leakingMr*** contacted us and we told him to take it to a repair facility in Phoenix, and get the failed parts repaired and we would pay for the repairWe payed 1,to a repair facility in Phoenix.At that point there were no issues with the vehicle overheatingNow the vehicle has approx258,miles, which it has been driven a litle over 5,milesand it has been six months and there are more issues with with the vehicleUnfortunately with the age and miles on the vehicle we feel the repairs needed to the vehicle are not the responsiblity of Findlay Motor CoWe have not seen the vehicle since the origibal repairIt has been worked on at other repair facilities after us and we cannot be responsible for the repairs from other facilities
Thank you
*** ***

In response to the customers complaint there is more information that I would need to make an educated decision on this matterTo address the strut issue the customer
stated that the struts were installed incorrectlyI need to know what was incorrect with the installation in their eyesAlso stated that we didn’t replace the bushings when the struts were replacedI need to know what bushings they are referring toFinally the statement that all the bolts were left loose causing a grinding noiseWhat bolts and where were left loose that was causing the grinding noiseI appreciate your time on getting this information for me so I can respond in a timely manner to the complaint
Ralph C***
Service Manager
FINDLAY MOTOR COMPANY
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Tell us why here

I am attach[redacted] repair orders and am stat[redacted] that I was talked into unnecessary repairs (which were done incorrectly and have to be re-done) and blatantly lied to on more than one occasion. I also have questions whether some work was done at all, namely the rack and pinion when I was told he lost or couldn't find my original part. I have heard from both your dealership and others that this technician (Kevin) was perform[redacted] substandard work for awhile and he was let go because of it. I am find[redacted] out now that a lot of the work that was done, has to be redone correctly. Chris K[redacted] at Bradley told me the bolts were lose on the struts installed and there were parts on the struts that were not replaced and now the whole job has to be disassembled and redone correctly and that the transmission pan, gasket and filter were not replaced and this work has to be redone.

Received a recall notice in regards to a vehicle I owned. Contacted them on 9/02/15 to SCHEDULE an APPOINTMENT to have it addressed, appointment was scheduled a week later, on 9/10/15 @ 9:00 a.m. Arrived there half hour prior to appointment and was greeted immediately and service slip was filled out. Was told it would take about an hour to complete the work. Went and sat in their guest area. TWO FULL HOURS LATER!!! Was informed that they didn't have the parts and would have to make an appointment for me to return after they receive the parts. Yeah, right!!! Because appointments have meaning obviously. Would lodge a complaint, but don't intend on returning there to give them the opportunity to fix it. They lost that privilege already by not informing of not having the parts to fix the issue within 15 mins of my appointment time and explaining they had to reschedule due to the issue.

on 3/10/2015 I received a call from [redacted] regarding this incident. he claims that it is Findlay Motor Company's fault that his wheel has fallen off the vehicle that he bought because the lug nuts weren't tightened down.  [redacted] bought this vehicle over 6 months ago, and has put over 7,700 miles on...

the vehicle. I have consulted with my service manager [redacted] and Ralph in his 20+ years experience said that he has never seen anything like this. he said in his professional opinion that there is now way that he could have traveled 7,700 miles without something happening before. I called [redacted] and let him know that it just doesn't seem possible that this would have happened from loose lug nuts. he was not happy at all with this answer. at that point I told him that I would be contacting a local tire and wheel shop to get a second opinion. after talking with [redacted] at [redacted], he said that there is no way possible that he would have traveled that far with loose lugs. he said he wouldn't have even made it 100 miles. loose lugs do not hold for 7,700 miles. I asked [redacted] if he had changed his oil yet, he replied with, no the oil change light is on. the reason I asked this, was General Motors interval for rotating tires is 5,000 miles. usually tires are rotated with an oil change. if [redacted] had done the required maintenance, his free 2yr 24,000 mile maintenance coverage would have done and this problem could have been avoided. I feel that in no way is Findlay Motor Company responsible.

In response to the customers complaint there is more information that I would need to make an educated decision on this matter. To address the strut issue the customer...

stated that the struts were installed incorrectly. I need to know what was incorrect with the installation in their eyes. Also stated that we didn’t replace the bushings when the struts were replaced. I need to know what bushings they are referring to. Finally the statement that all the bolts were left loose causing a grinding noise. What bolts and where were left loose that was causing the grinding noise. I appreciate your time on getting this information for me so I can respond in a timely manner to the complaint.
 
 
Ralph C[redacted]
Service Manager
FINDLAY MOTOR COMPANY
[redacted]

Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This vehicle did not break down in Wickiup. I bought the vehicle, miles don't matter. I took it to a GM Dealership to have work performed on it. The dealership, not another shop, diagnosed the problems. All problems related to the motor we fixed buy Findlay Motor Company I Bullhead City, AZ. The only work not performed was with the power steering and some front suspension issues. These issues, as states buy the dealership, were not anything that would cause major mechanical issues or safety issues. These repairs come with a GM warranty, regardless of vehicle miles. The truck made it only 100 mile and broke down.

Yes, a GM dealership in Phoenix completed warranty repairs and tried to fix the compression issue caused by Findlays poor service repairs to my truck. These compression issues didn't exist before the repairs. These repairs come with a more than 5000 mile warranty, but Findlay doesn't want to honor their warranty. [redacted] of Surprise diagnosed part of the problem being the sleeves on the injectors were not replaced per standard protocol and were damaged. They had to fix this and see if the issue continued. It did. We have been trying to get Findlay to return phone calls to approve the next step. The only time the truck over heated was after the initial breakdown 100 miles after Findlay performed all their work. This is something that is covered under the warranty GM makes their dealerships give with this service work, but Findlay will not step up and cover it.

They have gone as far as to tell GM they never worked on my vehicle until I showed GM the receipts.

Regards,

Received a recall notice in regards to a vehicle I owned. Contacted them on 9/02/15 to SCHEDULE an APPOINTMENT to have it addressed, appointment was scheduled a week later, on 9/10/15 @ 9:00 a.m. Arrived there half hour prior to appointment and was greeted immediately and service slip was filled out. Was told it would take about an hour to complete the work. Went and sat in their guest area. TWO FULL HOURS LATER!!! Was informed that they didn't have the parts and would have to make an appointment for me to return after they receive the parts. Yeah, right!!! Because appointments have meaning obviously. Would lodge a complaint, but don't intend on returning there to give them the opportunity to fix it. They lost that privilege already by not informing of not having the parts to fix the issue within 15 mins of my appointment time and explaining they had to reschedule due to the issue.

on 3/10/2015 I received a call from [redacted] regarding this incident. he claims that it is Findlay Motor Company's fault that his wheel has fallen off the vehicle that he bought because the lug nuts weren't tightened down.  [redacted] bought this vehicle over 6 months ago, and has put over 7,700 miles on...

the vehicle. I have consulted with my service manager [redacted] and Ralph in his 20+ years experience said that he has never seen anything like this. he said in his professional opinion that there is now way that he could have traveled 7,700 miles without something happening before. I called [redacted] and let him know that it just doesn't seem possible that this would have happened from loose lug nuts. he was not happy at all with this answer. at that point I told him that I would be contacting a local tire and wheel shop to get a second opinion. after talking with [redacted] at [redacted], he said that there is no way possible that he would have traveled that far with loose lugs. he said he wouldn't have even made it 100 miles. loose lugs do not hold for 7,700 miles. I asked [redacted] if he had changed his oil yet, he replied with, no the oil change light is on. the reason I asked this, was General Motors interval for rotating tires is 5,000 miles. usually tires are rotated with an oil change. if [redacted] had done the required maintenance, his free 2yr 24,000 mile maintenance coverage would have done and this problem could have been avoided. I feel that in no way is Findlay Motor Company responsible.

on January 2nd Mr. [redacted] brought his 2003 Silverado in for repair, as it had broke down by Wikieup Az, he did not purchase the vehicle from us, when he brought it in the vehicle in it has 252,749 miles on it. He requested us to check the injectors, water pump, and a hydro boost leak. He actually...

had the vehicle diagnosed at another dealership prior to bringing it to us for repairs. We performed the requested repairs and also found multiple other issues with the vehicle. The pressure regulator, glow plugs, tie rod end and left hub assembly were found to have issues. We only performed the repairs that the customer approved. After he had left , the water pump gasket that we installed failed and the injector seals were leaking. Mr. [redacted] contacted us and we told him to take it to a repair facility in Phoenix, and get the failed parts repaired and we would pay for the repair. We payed 1,226.40 to a repair facility in Phoenix.At that point there were no issues with the vehicle overheating. Now the vehicle has approx. 258,000 miles, which it has been driven a litle over 5,000 milesand it has been six months and there are more issues with with the vehicle. Unfortunately with the age and miles on the vehicle we feel the repairs needed to the vehicle are not the responsiblity of Findlay Motor Co. We have not seen the vehicle since the origibal repair. It has been worked on at  other repair facilities after us and we cannot be responsible for the repairs from other facilities.

Thank you

I am attach[redacted] repair orders and am stat[redacted] that I was talked into unnecessary repairs (which were done incorrectly and have to be re-done) and blatantly lied to on more than one occasion. I also have questions whether some work was done at all, namely the rack and pinion when I was told he lost or couldn't find my original part. I have heard from both your dealership and others that this technician (Kevin) was perform[redacted] substandard work for awhile and he was let go because of it. I am find[redacted] out now that a lot of the work that was done, has to be redone correctly. Chris K[redacted] at Bradley told me the bolts were lose on the struts installed and there were parts on the struts that were not replaced and now the whole job has to be disassembled and redone correctly and that the transmission pan, gasket and filter were not replaced and this work has to be redone.