Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Company collected $for service call that they (clearly) did not earn Customer suffered weeks for their mistake during a state of emergency had been declared in the State of Virginia Since she was without heat $for a part that only costed (part) is an unreasonable cost for labor Customer has the original part for the Power Venter The same part number and manufacturer The part costed $ Under the circumstances to take weeks to then find out that what was ordered is wrong is unacceptable
*** ** *** company did not come to my home, they order the part based on the contractors diagnosis They are not the persons responsible for the incompetence of their technicians I would like it documented that the company in a nutshell is collecting a $fee for non performance After a claim is rejected because of "their" unreasonableness, then take advantage of the consumers by charging absorbent and unreasonable fees
*** ** *** company first approved the repair (for apparently what was ordered wrong) but when the contractor went back weeks later to change the order with their outlandish fee ($quote), this is when it was deniedIt is not fair for a consumer to pay for routine maintenance and have their claims denied because of greedy contractor who try to get more than is required.
Regards,
*** ***
I spoke with [redacted] from the company and she stated that they went out to the consumer's home through her home warranty company. They diagnosed the problem with the power venter. The company went back to the home warranty company to order to power venter and was approved by the home warranty company....
The company went back out to the consumer's home and found out the wrong party was ordered by the [redacted]. The consumer bought a part for $244 and the company thinks that might be the same part the [redacted] ordered first. The reason the power venter is $995 and that includes part, labor tax etc. [redacted] tried to reach the consumer several times about the part and could not get a hold of the consumer. The $75 is the deductible for the company to go out to the consumer's home and diagnosis the problem which is what they did. The home warranty company ordered the wrong part.
For a company that said it does work in the Fan and Museum District, I was disappointed that they would not come work on my roof top HVAC system. In addition, I found their professionalism over the phone was lacking.
My experience with this company was fantastic. Our control board for our heater broke in the middle of single digit temperatures. They came out on a Saturday and diagnosed it and 3 days later came out with very icy roads and fixed it in 5 minutes. . very friendly and considerate.
[redacted] from ASC is our hero! After dealing with a heating problem with another company for a full month, [redacted] came to our house and completely fixed our problem in less than one hour. [redacted] was professional, knowledgeable, on time (actually early!) and he explained the problem clearly. [redacted] had everything he needed right in his truck, so there was no waiting for parts to be ordered etc. We are so relieved to finally have our heat back on. [redacted] saved the day!
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Company collected $for service call that they (clearly) did not earn Customer suffered weeks for their mistake during a state of emergency had been declared in the State of Virginia Since she was without heat $for a part that only costed (part) is an unreasonable cost for labor Customer has the original part for the Power Venter The same part number and manufacturer The part costed $ Under the circumstances to take weeks to then find out that what was ordered is wrong is unacceptable
*** ** *** company did not come to my home, they order the part based on the contractors diagnosis They are not the persons responsible for the incompetence of their technicians I would like it documented that the company in a nutshell is collecting a $fee for non performance After a claim is rejected because of "their" unreasonableness, then take advantage of the consumers by charging absorbent and unreasonable fees
*** ** *** company first approved the repair (for apparently what was ordered wrong) but when the contractor went back weeks later to change the order with their outlandish fee ($quote), this is when it was deniedIt is not fair for a consumer to pay for routine maintenance and have their claims denied because of greedy contractor who try to get more than is required.
Regards,
*** ***
I spoke with [redacted] from the company and she stated that they went out to the consumer's home through her home warranty company. They diagnosed the problem with the power venter. The company went back to the home warranty company to order to power venter and was approved by the home warranty company....
The company went back out to the consumer's home and found out the wrong party was ordered by the [redacted]. The consumer bought a part for $244 and the company thinks that might be the same part the [redacted] ordered first. The reason the power venter is $995 and that includes part, labor tax etc. [redacted] tried to reach the consumer several times about the part and could not get a hold of the consumer. The $75 is the deductible for the company to go out to the consumer's home and diagnosis the problem which is what they did. The home warranty company ordered the wrong part.
For a company that said it does work in the Fan and Museum District, I was disappointed that they would not come work on my roof top HVAC system. In addition, I found their professionalism over the phone was lacking.
My experience with this company was fantastic. Our control board for our heater broke in the middle of single digit temperatures. They came out on a Saturday and diagnosed it and 3 days later came out with very icy roads and fixed it in 5 minutes. . very friendly and considerate.
[redacted] from ASC is our hero! After dealing with a heating problem with another company for a full month, [redacted] came to our house and completely fixed our problem in less than one hour. [redacted] was professional, knowledgeable, on time (actually early!) and he explained the problem clearly. [redacted] had everything he needed right in his truck, so there was no waiting for parts to be ordered etc. We are so relieved to finally have our heat back on. [redacted] saved the day!