FINE BODY AND SKIN CARE LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This complaint has been resolved between the vendor and myself The issue was not the repair they had previously fixed I have apologized to the service manager and they're in the process of fixing the plumbing issue My apologies for making assumptions and jumping the gun on my complaint against Quarter Moon Plumbing Thank you Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This complaint has been resolved between the vendor and myself.  The issue was not the repair they had previously fixed....

 I have apologized to the service manager and they're in the process of fixing the plumbing issue.  My apologies for making assumptions and jumping the gun on my complaint against Quarter Moon Plumbing.  Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me when the proposed work is completed satisfactorily.  After talking to the Quarter Moon representative I feel confident that this complaint will be resolved satisfactorily.
Regards,
[redacted]

Revdex.com Corporate Office [redacted]
[redacted]
[redacted] August 11, 2015 Re:      Complaint ID [redacted] On June 4th, 2015, we dispatched a plumber to [redacted] for a sewer backup...

call. The plumber unstopped the line from the back yard cleanout. Knowing that we had replaced this line 5 years prior, he used a camera to investigate the cause of the stoppage. He found water standing in a section of the line, then it was clear to the main. This indicated there was a belly in the middle. We sent out a cost proposal to replace the section of the line where the belly was found since the warranty period of one year had passed. This lead Ms. [redacted] to file a complaint to the State Board of Plumbing Examiners and to the Revdex.com. After being made aware of the complaint from [redacted],[redacted], Vice Pres., contacted her by phone and scheduled a meeting with her for the next day. He reviewed our files regarding the work we completed finding the original plumbing permit dated June 4th, 2010 and our approved inspection dated June 17', 2010. He met with Ms. [redacted] on Tuesday the 4'h of August, 2015 at her home at [redacted], and they discussed possible causes of the belly in her exterior sewer line and the solutions. He scheduled for a sewer camera inspection to be made while he was present so that he could observe the condition of the drain line. On Thursday the 6' of August, 2015, Mr. [redacted] met with one of our plumbers at her home and visually checked the line. He found the there was a belly present across the back yard in the line we had replaced five years earlier. Mr. [redacted] spoke with Ms. [redacted] and agreed to replace the line as a courtesy at no additional cost to her. She was very grateful and agreed that any complaints she had made would be dropped. We have since called for utility line locates on her property and they should be completed by Friday August 14, 2015. Quarter Moon Plumbing Inc., is anticipating beginning the digging of the line and replacing it Monday, August 17, 2015. If you have any further questions or concerns, please feel free to contact me at any time. [redacted]President