Fine Cleaning by Green Jacket

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have enclosed a copy of invoice in questionI do not wish to be contected by anyone from the green jacket cleaners they were rude to me at their place of business, therefore I do not wish to talk with them by telephoneI simply request that I am sent a refund for the cleaning fee and cost of silk blouseMany thanks Regards, [redacted]

This is on behalf of Green Jacket Cleaners.We received from you a letter regarding Complaint # [redacted] filed on 12/9/2017.However, our computer record does not show either [redacted] , the complainer, or the purchase claimed on October 9, 2017.Please check with the person who issued the complaint against usOur customer list also does NOT have such person.Let us know of any futher development.Best [redacted] ***The Manager, Green Jacket Cleaners

To whom it may concern,This is a follmessage for the Complaint # [redacted] filed on 12/9/2017.Receiving a letter from your office dated on 12/20/2017, we checked our record again regarding this issue.Still we have difficulty identifying the designated transactionAttached is the screep capture of our computer recored, which does not show any such transactionThe red numbers on the leftmost is the invoice numbers, the numbers on the upper lines are the dates on which the items are brought in and the black numbers below the red ones are the dates on which the items are picked up.If [redacted] can provide more specific and correct information, it would be of much help to resolve this issue(Yes, she was rightThe computer has her name under [redacted] and old phone # [redacted] Under this name we could find the following record.) At the moment, we cannot decide either way because the given information simply does not point to any such transaction made.Just for the recored, here is the copy of the record, together with the screen captureInvoice Number ***, 10/17/2017(dropped off) --> 10/18/2017(picked up), pants, $Invoice Number ***, 10/24/2017(dropped off) --> 10/25/2017(picked up), pants, sweater, $Invoice Number ***, 10/25/2017(dropped off) --> 10/28/2017(picked up), coat, $Invoice Number ***, 10/25/2017(dropped off) --> 10/28/2017(picked up), sweates, $Invoice Number ***, 10/28/2017(dropped off) --> 11/3/2017(picked up), jackets, blouse, $17.50, $6.95So the only blouse that we received and returned is the one that [redacted] dropped off on October 28, and picked up on November 3rd, which cost $6.95.But on the date of October 9, 2017, as [redacted] claims, we had no such businessIf we inflicted any damage to the customer's clothe, we surely reimburse for the loss, as we have always done soHowever, at this stage, we need clearer information of evidence.Thanks a lotLet us know of any futher development.BestGreen Jacket CleanerLexington Street, Waltham, MA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[There was no stain on the blouse nor was the fabric faded when it was dropped off for cleaningSomeone in your business ruined blouse perhaps intentionally in the hopes that I not return message received (good business practice) the right thing to do now is reimburse me for the item or go to court. ]
Regards,
*** ***

I m not curtain I understand what it is you are requestingI do have receipt from Green Jacket cleaners for the garment in questionAlso I would like to add that my last name is misspelled on their computer system (***) and they have my old telephone # *** mrs*** refused to update information

This is a follemail regarding the complaint #***.As mentioned in earlier email, we are not convinced of the transaction claimed by the customerIf the customer brings us the receipt or the blouse that she claimed that we put a stain on, we can do whatever she claims forWithout any proven evidence such as the receipt and/or the blouse, we regret to say that we cannot accept her claim.Best,Green Jacket CleanerLexington Street, Waltham, MA

Thanks for the photo copy of the receipt regarding the complint #[redacted]. Looking at the receipt, we are further convinced that the claim the customer presented is based on counterfactual belief. What the Korean letters on the receipt is a note by the emplyee  in charge of dry cleaning for reminding the customer that even though we tried to remove the stain, we could not completely remove it on the jacket that was received with the blouse under issue. There is no possibility that we put the stain on the blouse. Through the 3-4 steps of procedure, any item is checked of remaining stains, if any. When it turns out that we cannot remove the stain, we give up cleaning in order not to do any damage on the cloth and we ask the customers of whether they want us to try further or not. Further there is no potential source of stain during the process of cleaning and pressing. If the customer wants, he/she can translate what the note in Korean means from a third party. Once again, we cannot admit the alleged damage that the customer claims. We never send out items with stains on. Thanks.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
]one again I am enclosing a photo copy of receipt  I will not step foot in the cleaners again do to the fact that Mrs [redacted] rudely threw me out of her dry cleaning shop when I went in to show her the damage her shop had done to my blouse, and secondly judging from her behavior I fear for my safety.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I have enclosed a copy of invoice in question. I do not wish to be contected  by anyone from the green jacket cleaners they were rude to me at their place of business, therefore I do not wish to talk with them by telephone. I simply request that I am sent a refund for the cleaning fee and cost of silk blouse. Many thanks 
Regards,
[redacted]

This is on behalf of Green Jacket Cleaners.We received from you a letter regarding Complaint #[redacted] filed on 12/9/2017.However, our computer record does not show either [redacted], the complainer, or the purchase claimed on October 9, 2017.Please check with the person who issued the complaint...

against us. Our customer list also does NOT have such person.Let us know of any futher development.Best[redacted]The Manager, Green Jacket Cleaners.

To whom it may concern,This is a follow-up message for the Complaint #[redacted] filed on 12/9/2017.Receiving a letter from your office dated on 12/20/2017, we checked our record again regarding this issue.Still we have difficulty identifying the designated transaction. Attached is the screep capture of our computer recored, which does not show any such transaction. The red numbers on the leftmost is the invoice numbers, the numbers on the upper lines are the dates on which the items are brought in and the black numbers below the red ones are the dates on which the items are picked up.If [redacted] can provide more specific and correct information, it would be of much help to resolve this issue. (Yes, she was right. The computer has her name under [redacted] and old phone #[redacted]. Under this name we could find the following record.) At the moment, we cannot decide either way because the given information simply does not point to any such transaction made.Just for the recored, here is the copy of the record, together with the screen capture.1. Invoice Number [redacted], 10/17/2017(dropped off) --> 10/18/2017(picked up), 1 pants, $7.962. Invoice Number [redacted], 10/24/2017(dropped off) --> 10/25/2017(picked up), 2 pants, 1 sweater, $22.253. Invoice Number [redacted], 10/25/2017(dropped off) --> 10/28/2017(picked up), 1 coat, $19.954. Invoice Number [redacted], 10/25/2017(dropped off) --> 10/28/2017(picked up), 2 sweates, $14.355. Invoice Number [redacted], 10/28/2017(dropped off) --> 11/3/2017(picked up), 2 jackets, 1 blouse, $17.50, $6.95So the only blouse that we received and returned is the one that [redacted] dropped off on October 28, 2017 and picked up on November 3rd, which cost $6.95.But on the date of October 9, 2017, as [redacted] claims, we had no such business. If we inflicted any damage to the customer's clothe, we surely reimburse for the loss, as we have always done so. However, at this stage, we need clearer information of evidence.Thanks a lot. Let us know of any futher development.BestGreen Jacket Cleaner1090 Lexington Street, Waltham, MA 02452