Fine Designs and Interiors, Ltd.

Complaint: [redacted] I am rejecting this response because: Joyce Honda assumes that it could have happened in my "urban area" (North Bergen) which it did not since I have a driveway and I have camerasI would like to take it to my dealership since it is a leased car and have them repair the damages and have the Joyce honda pay the repairsAs the employee said there was no scratch on the carAs you said when I went all of the mechanics are recorded on camera so just check the camera to see if it was there when the car was put up The manager told us to come in tomorrow since everyone who looks at the cameras left at Then the next day the cameras aren't working for a weekWouldn't you know that as a manager who is a running a dealershipWhy would you have us come back tomorrow [redacted] ***

I'm sorry the customer feels the way she does as she is certainly entitled to her opinionUnfortunately, we have no concrete proof that her bumper was damaged while it was in our possession and the customer has no proof that it happened here as well.Under the circumstances, I feel Joyce Honda is making a very fair offer to share the cost of repairsWe will not provide reimbursement of any dollar amount to a third party auto body shop to repair the "chipped bumper"This is our final decision and the customer may contact me directly if she would like us to repair her vehicle *** *** **
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According to the customer, we damaged her vehicleShe goes further to suggest that we "did this deliberately" so that we can make additional profits by recommending to her that our body shop do the repairsThis is ridiculous and an insulting thing to sayWe
have been in business for years as a Honda dealer in Denville, New Jersey with an excellent reputation. If we damage a customers car while it is in our custody and control, we fix it! Period The damage that Miss *** refers to is on her left rear bumperHer car is white and I am told that the paint chip has exposed the black plastic bumper beneath the paint which would have been highly noticeableI spoke with her service advisor (*** ***) who inspected her car when she pulled in and was told that he did not see the paint chip The customer fails to point out that she lives in a urban area (North Bergen) where most people park on the streetThis could have very easily happened if someone were attempting to parallel park behind her car (backing into a parking space) or someone pulling out of a parking space while parked directly behind her. We cannot take responsibility for her damageHowever in the interest of goodwill and customer satisfaction, I would be willing to share the cost equally with her and have my body shop repair her paint chipI will not consider paying some other body shop to repair her paint chip as she has suggested as I cannot control the cost or the quality of such a repair The customer is welcome to contact me directly for further resolution if she so desiresMy cell phone is *** and my email is *** *** - VP - General Manager 12/22/

As of this morning, I have authorized a $incentive check payable to the customers bossAfter reviewing my salespersons worksheet (MrManny ***), it would appear that a discussion of a 2.0% interest rate was discussed with Mr*** and a $referral feeI want to apologize to Mr
*** for the discrepancy in the rate quoted and I would also like to offer him a complimentary "express service" for his time in pursuing this issueI would ask that when Mr*** requires his next "express service" that he contact me directlyThank-you!Larry *** - GM Joyce Honda ###-###-#### X *** ###-###-#### mobile

Complaint: [redacted]
I am rejecting this response because:
Joyce Honda assumes that it could have happened in my "urban area" (North Bergen) which it did not since I have a driveway and I have cameras. I would like to take it to my dealership since it is a leased car and have them repair the damages and have the Joyce honda pay the repairs. As the employee said there was no scratch on the car. As you said when I went all of the mechanics are recorded on camera so just check the camera to see if it was there when the car was put up.  The manager told us to come in tomorrow since everyone who looks at the cameras left at 5. Then the next day the cameras aren't working for a week. Wouldn't you know that as a manager who is a running a dealership. Why would you have us come back tomorrow. 
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