Fine Express Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately, I still disagree with the Moving company As mentioned yesterday, I have the proof than I have been overcharged of cubic feet , as you can see on the email yesterdayAlso, I have declared lost items right away, see attached email , before I disputed the amount with ***I look at the review online , and realized Ronnie and Eli have the reputation to hold your delivery if you dispute the charge. Eli was impolite the very first time I spoke with him, as you can see also on the email, explaining briefly than we will not be deliver on time Plus, on the delivery you can see we are missing a good number of items, also signed and approved by the person who delivered us.Those items have been missing and Robert B*** from their insurance department agreed , see email yesterday as well
Sincerely,
*** ***

to b.b.b customer disputed the correct total amount that was paid for move through the credit card company for times (started by claiming that he was overcharged when that wasn't successful he claimed for missing items) at the same time he was trying to get my$$$$ through the claim department by claiming of missing items which was not true.therefore I instructed the claim department to freeze the procedure( customer use nasty language and bad mouth the sales people over the phone).we will not issue any refund due to accusation. thank you in advancefine express

To whom it may concern:customer received an $1800 phone estimate never asked for an onsite estimate to visualize the amount of goods that she is moving, movers showed up and revised the estimate before even starting the job upon approval of the customer they agreed on on flat price to cover all...

expenses for   the amount of$3350.00, customer also was nice and generous to tip the movers 20% which is customary and not mandatory. tipping between movers should be handle by the foreman whose in charge on the field( how to split it).when movers arrived at the Oregon location the third company that we had to use in order to speed up the delivery( which is very common in this industry) which arrived in a timely manner .disputing the whole amount doesn't justify in this case, job was done perfectly without any surprises (extra fees on delivery,damages...etc).

Revdex.com,      We are in receipt of a complaint from a move that took place in May. The customer states a number of items and we will answer them individually. The first complaint is that the price increased and that an onsite was NOT done Before the move. The estimate was provided...

for the items that were told to the Sales dept. The day of the move the items increased drastically. The price per cubic Foot stayed the same and the only reason for the increase was because of the increased items. The reason an onsite was not done was because there was no access to the storage facility and when it comes to a storage unless it is completely unloaded there is no way to know how much space is needed. We agreed upon the price per cubic foot and the customer was charged accordingly.      Upon arrival at the Brooklyn home the foreman noticed additional items and told the customer at that point that the total price for the move was going to increase but that the price per cubic foot would stay the same. The customer chose to continue the move at that point. We do not surprise our customers at the end of the move.      The customer chose to come into our storage for approximately 30 days before Requesting the delivery. Once the customer requests delivery we load the shipment On the next available trailer. We had a trailer that did arrive into Miami Beach on July [redacted] and being that the new residence did NOT have 18 wheeler access, the customer Chose to meet the trailer with a rented truck to avoid additional charges.      Lastly, the customer states that there were missing items, this is the reason we Have a claims adjuster, Robert B[redacted], who handles all of our claims. We directed the customer to Robert who can be reached at [redacted] or called at ###-###-####.      We are always disappointed when a customer feels disappointed with a move but This customer was only charged for the space they used, chose to rent a truck to meet Our trailer and we had the delivery to them in a timely fashion therefore there is absolutely NO reduction to be offered in this case. Thank You..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The moving company said that they did not need to see the items and would be able to give an accurate estimate over the phone. Other companies that came to see the items gave me the same quote as this company's original quote, so I'm confused as to why it skyrocketed when they came to see the items. The movers who came to pack up my apartment did not give me the new quote until all my items had been packed and loaded onto their truck, which took several hours longer than they said it would. At that point, I was already late to catch a flight, so I was forced to accept this upcharge. In addition, the company did not address the fact that the items were a full week late arriving to the destination, or that the movers who delivered the items demanded an additional tip. As mentioned previously, they were extremely upset that they didn't receive any of the 20% tip we had previously paid (which we had been told would cover the entire move), and told us that the company was a scam. The company later tried to tell us that the tip we paid was only for the movers who packed up the items originally, which contradicted what we had previously been told about the tip covering the entire move. We were confused by this, as we wouldn't have paid a tip of almost $1,000 for a few hours of work of packing up our items--we expected the tip to cover packing the items, driving across the country, and unpacking the items at our apartment.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I reject the business response.AS mentioned in my previous email, They haven’t reimbursed me yet. See attached email from Mr Robert B[redacted], First one mentioning "Your claim was processed and a settlement release was sent to you back on 8/**/16 for $800.00”. Than after waiting for the reimbursement for a while, Mr Robert B[redacted], see again attached email, mentioned  than he has no power to write me a check and the management hasn’t approved the reimbursement. He gave me Eli’s direct line (management), I was able to get in touch with him only once and he refused to reimburse me.See attached all the emails with Mr B[redacted].On the top of this, See attached a receipt of the delivery, signed by the movers than we have between 500 & 600 cubic feet. AND NOT 900 CUBIC FEET. In New York ,   we have been charged for 900 cubic feet . I considered this also stealing. Also, we rented a [redacted], where you can fit only 600 cubic feet . Deliver person signed at the bottom receipt the quantity. (no more than 600). I would like also to be reimburse for the 400 cubic feet extra charged in NYC.Im reachable at any time by email or by phone [redacted], please let me know if you need further information.
 
 
 
Sincerely,
[redacted]

Revdex.com,     We are in possession of a complaint from our customer [redacted]. Her primaryComplaints are that the price increased and that her delivery was delayed.     Firstly, as far as the increase on price. Our customer, over the phone, stated that sheWould be...

sending 26 items to NC. On the day of pickup, she send 59 items as can be seenOn the inventory list. She was quoted for a move that was significantly less items. On the moveDay as soon as our foreman the difference, she was given the choice of going back toThe original inventory list or to take all of her items at the increased price. It was her decisionto continue. We never raised the price per cubic foot, we only charged her for the space sheUsed.      As far as delivery, her chosen first date for delivery was the [redacted] of May. As she points outShe was delivered on the [redacted]. At Fine Express, we do our best to deliver as close to the first dateof delivery but being that we are in trucking, we never guarantee that date. A move that is Received 10 days from the first date of delivery is a successful move.     Being that our customer chose to continue the move once she was informed that she hadAdditional items and in turn the price would increase and being that we delivered within theexpected time frame, there is no reason whatsoever for any reduction in the pricing. The customer was charged properly.     We do wish [redacted] the best of luck in her new home.Thank you,_______________________________Fine Express, Inc