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Fine Express Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The moving company said that they did not need to see the items and would be able to give an accurate estimate over the phoneOther companies that came to see the items gave me the same quote as this company's original quote, so I'm confused as to why it skyrocketed when they came to see the itemsThe movers who came to pack up my apartment did not give me the new quote until all my items had been packed and loaded onto their truck, which took several hours longer than they said it wouldAt that point, I was already late to catch a flight, so I was forced to accept this upchargeIn addition, the company did not address the fact that the items were a full week late arriving to the destination, or that the movers who delivered the items demanded an additional tipAs mentioned previously, they were extremely upset that they didn't receive any of the 20% tip we had previously paid (which we had been told would cover the entire move), and told us that the company was a scamThe company later tried to tell us that the tip we paid was only for the movers who packed up the items originally, which contradicted what we had previously been told about the tip covering the entire moveWe were confused by this, as we wouldn't have paid a tip of almost $1,for a few hours of work of packing up our items--we expected the tip to cover packing the items, driving across the country, and unpacking the items at our apartment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com, We are in possession of a complaint from our customer [redacted] Her primaryComplaints are that the price increased and that her delivery was delayed Firstly, as far as the increase on priceOur customer, over the phone, stated that sheWould be sending items to NCOn the day of pickup, she send items as can be seenOn the inventory listShe was quoted for a move that was significantly less itemsOn the moveDay as soon as our foreman the difference, she was given the choice of going back toThe original inventory list or to take all of her items at the increased priceIt was her decisionto continueWe never raised the price per cubic foot, we only charged her for the space sheUsed As far as delivery, her chosen first date for delivery was the [redacted] of MayAs she points outShe was delivered on the ***At Fine Express, we do our best to deliver as close to the first dateof delivery but being that we are in trucking, we never guarantee that dateA move that is Received days from the first date of delivery is a successful move Being that our customer chose to continue the move once she was informed that she hadAdditional items and in turn the price would increase and being that we delivered within theexpected time frame, there is no reason whatsoever for any reduction in the pricingThe customer was charged properly We do wish [redacted] the best of luck in her new home.Thank you,_______________________________Fine Express, Inc

To whom it may concern:customer received an $phone estimate never asked for an onsite estimate to visualize the amount of goods that she is moving, movers showed up and revised the estimate before even starting the job upon approval of the customer they agreed on on flat price to cover all expenses for the amount of$3350.00, customer also was nice and generous to tip the movers 20% which is customary and not mandatorytipping between movers should be handle by the foreman whose in charge on the field( how to split it).when movers arrived at the Oregon location the third company that we had to use in order to speed up the delivery( which is very common in this industry) which arrived in a timely manner .disputing the whole amount doesn't justify in this case, job was done perfectly without any surprises (extra fees on delivery,damages...etc)

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Address: 23 Holiday Ct, Valley Stream, California, United States, 11581-2930

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