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Fine Floors by Ed White

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Reviews Fine Floors by Ed White

Fine Floors by Ed White Reviews (29)

To be thorough, the carpet manufacturer is now processing this as a possible claim They may request a piece of Mr***'s carpet to be cut out of the affected area to be sent back to their lab to be tested for manufacturing defects The rep from the carpet manufacture said that he should be in touch with Fine Floors or Mr [redacted] within the next week to schedule a time to retrieve this sample if they see necessary Once I am notified by the carpet manufacture of their schedule, I will be happy to notify the ***s of the progress of their claim.Regards,Ed White

The independent inspector came to our home ome on Friday June 26thHe informed us that he would make a report and it should be with the carpet mill by the following Monday June 29thAs of close of business on July 1st we have not heard from the carpet mill or Ed white Floors

? ? In speaking to Ms [redacted] , she described her carpet as showing an unacceptable amount of wear in her two bedrooms for the amount of time she had owned the carpet (aproxyears.) ? I scheduled a time to take a look at the carpet and was a bit surprised at how little wear I was able to notice? While I was there I took a couple of photos with my phone of the areas of concern, so that I could send them in with the claim to the manufacture as I have done.? ? As I mentioned to Ms [redacted] , these claims do often take some time with these carpet manufactures.? ? The carpet manufacturer contacted me recently to say that there was very little visible wear appearing in the photos? They asked if a sample piece could be cut out of the back of a closet or an inconspicuous area to be sent to the manufacturer for testing to see if this material is defective or if this is expected wear.? ? I will contact Ms [redacted] this week to set up a time for this to take place.Regards,Ed White

As of July 15, there has been no contact from Fine Floors by Ed White or the carpet manufacture! see note below from Ed White The rep from the carpet manufacture said that he should be in touch with Fine Floors or Mr [redacted] within the next week to schedule a time to retrieve this sample if they see necessary Once I am notified by the carpet manufacture of their schedule, I will be happy to notify the ***s of the progress of their claim Regards, [redacted] ***

My sincere apologies to this customer I acknowledge that as a company, we have been experiencing a tile-labor shortage and have been working diligently with our installation department to increase the number of tile craftsmen to meet the demand of our tile market With quality of craftsmanship being of great importance, we don't simply want to put a tile crew in to any of our customer's homes without them being tested to make sure the level of craftsmanship is acceptable, which takes time.I am aware that these past delays would appear to be excuses, but I assure you that it's been due to a lack of tile labor instead of us just dragging our feet We have rescheduled the installation of this tile until next week, I am hopeful that we can deliver on the installation of this customer's tile and that they will be satisfied with the completed work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In speaking to Ms [redacted] , she described her carpet as showing an unacceptable amount of wear in her two bedrooms for the amount of time she had owned the carpet (aproxyears.) I scheduled a time to take a look at the carpet and was a bit surprised at how little wear I was able to notice While I was there I took a couple of photos with my phone of the areas of concern, so that I could send them in with the claim to the manufacture as I have done As I mentioned to Ms [redacted] , these claims do often take some time with these carpet manufactures The carpet manufacturer contacted me recently to say that there was very little visible wear appearing in the photos They asked if a sample piece could be cut out of the back of a closet or an inconspicuous area to be sent to the manufacturer for testing to see if this material is defective or if this is expected wear I will contact Ms [redacted] this week to set up a time for this to take place.Regards,Ed White

Complaint: ***
I am rejecting this response because: the company is attempting to shift blame to the insurance company and after all this time even though he suggest they are on their way to resolving the matter the floors are having to be completely redoneHe states the insurance company identified the floor as oakWhile that is true, 1st the flooring company is the expert and the party for identifying the floorBut most importantly they did come out to see the floors in personIt certainly is no one's fault but their own if they sent someone who did not know the difference between Maple and Oak BUT to even add to their own culpability their sales person had us break up a piece of the wood so she could take it back to the showroom with her and have them identify the woodSo no, blaming the adjusters initial write up is absolutely not acceptableSince my initial complaint they have attempted to install and work on the contractThe polyurethane has lumps and bubbles through out in random placesBut it was especially noticable at the front doorAfter making that repair to the shoddy work it was discovered they applied a mat finish to this one square while the rest of the floor they had done in high glossWhen pointed out that it was mat, he came to repair, and yet somehow yet again the floor dries with a mat finishHow incompetent do you have to be to "forget" the floor you just competed in high gloss and use mat? While that one patch was abosolutely unacceptable a closer inspection of the entire job has shown similar bumps and blemishes throughoutA total of other flooring professionals have told me it is due to them applying the layer too thick and too quicklyThey did not allow the proper time for the layer to drySomething I suspected because while I paid for layers they finished it in days, something other professionals have told me is impossible with an oil based productSo either they lied about applying coats or they applied it too quickly and produced a shoddy jobThe floors are maple with a light golden finishThey used nails to put down the planks excessively but then used a red oak wood filler to fill in the nail holesThis resulted in brown flecks all along the floor at any point where there was a nail hole.They did order Maple and bless their incompetent hearts they want to proudly say they ordered for me the finest grade! Well, that would be fine statement if they were replacing all of the wood but this wood had to be installed next to other wood that was not the finest gradeSo you had a very noticeable color difference between the old floor and the new floorThe fix to that would be to spend time manipulating the stain color to try and match the two floors which their crew attempted but after the first board he threw his hands up and told the installation manager it could not do it and that was the last 11/time I saw them at my houseThe installation manager came out to view and also had no clue as to why they color was different or what the proper repair should beThey charged 1,to move and "protect" furnitureThis was an excessive amount for what they didThey simply took the allowance off the insurance statement and adopted it without regard to their actual costThey had a few guys move some of the furniture but there was no protecting going onMy furniture has been piled up in my garage and stuffed in every corner since 11/and today is 12/and no end in sightThere are locations where the quarter round does not reach the full length of the wall leaving a gap of as much as inchThere was a missing Colonial MDF piece because the sales person took it with her to make sure they could matchThat left a piece at the end of the hallway on a very short wall and instead of putting a solid piece across they put only a piece the size that was missing so you have a seam down the center of the wallThe width is only about feetWhen where and why would any quality contractor allow for a piece to be cut in two on such a short length? No caulking done so it looks like something a kindergartner could doThey charged over 1,for removal and replace MDF colonial moldingAgain, a charge they freely adopted as their own from the insurance allowanceHowever, where they say remove and put back the same old molding, the insurance adjustment specifically allows for new molding as it includes cents a lf for paintingBUT any argument we may have as to what was exactly provided for is rather moot because they did not do ANY of it neither remove nor replace nor paintAs a bone they tossed to me over recognizing they charged for something they did not do they said they would put in all new quarter roundEven though they also had asked for an additional allowance for quarter round somehow this was going to be something even more? well they brought the worst looking pieces of quarterround that you have every seen and in no way would any reasonable person believe that it was a safisfactory job.In fact, at the end when looking at this pitiful floor I asked the crew leader, "Did you think this was a quality job when you left here?" He said, "No." So I asked, "Then why did you say you were done and leave it like this?" He only shrugged his shouldersI was supposed to be out of the house only daysThat stretched into daysNow because they had to redo a portion I had to leave the house againInsurance graciously covered the days but this time it was all on the companyI clearly confirmed with installation manager the number of days I would be outI clearly informed him if I made a reservation I would be bound to pay the cost and would look to them for reimbursementThey told me at 4:pm on a friday after check in was at that they would not be thereThe host graciously allowed me out of day and but I had to pay for the first night we had already checked in!!! I am still waiting for a check to reimburse me for that night of 150.00.You are not supposed to leave pets and humans in the house when applying oil base because of the fumesThey came back out in middle of the afternoon and applied product with my dogs in the house with no notice to me until I arrived home and found a note on the doorMy dogs had been stuck in the house with the fumes for hoursMy small, year old chihuahua was throwing up that eveningThey have done nothing correct and to add insult to injury they blame everyone including me for their mistakesThe attitude of their installation manager and owner are beyond belief for a service companyThey should have come to my house and provided me with sample stainsThey told me to go pick out a color and get back with them because they could not find any maple wood to test the stain onHmmm, I am pretty sure you had some maple pieces at my houseThey told me they would be there between this time or another and then when called say, no can't make it. That happened timesI am sure I could write a novel going in to all the little details and nuances of how horrible this experience has been but I am out of timeI have been physically ill and stressed from this experience like I have never experienced before
Regards,
*** ***

Fine Floors by Ed White has been willing from the start, to fix the problems with the tile installation for Mr*** Upon initial contact from Mr***, he gave us odd hours that he could be contacted because of his unique work schedule This unfortunately, conflicted
with our installation department's hours. As Mr*** was starting his day after waking up in the afternoons, our installation department was already closed because of the very early morning start time they keep They get to the warehouse very early to be able to pull materials and load crews before they travel to customer's homes to start that day's installations There were numerous attempts made to contact Mr*** to then find out that we couldn't contact him because of the stipulation of his sleep schedule. I always want our customers to be totally satisfied with all aspects of their new flooring installation, but do acknowledge that an occasional repair may occur I take pride that when these rare circumstances happen, we repair them in a timely fashion. We scheduled a date to return to Mr***'s home to take care of the installation issues The issues were: lighter splotches appearing in a very dark colored grout, grout that had not been totally removed from the base of several door jams/residue left on baseboards and carpet that had been pulled up in a bedroom doorway(s) by Mr***'s pet As far as I was aware, those repairs had been completed and were done to Mr***'s satisfaction. I was contacted approximately weeks after the repair by Mr*** and he notified me that some of the grout colorant that had been applied during the repair had come off I apologized to Mr*** for this and told him that I'd like to schedule a time to fix the issue (Now, I have work occasionally done in my own home and if there is ever an issue with the work that was done I ask them to fix it & I expect them to do just that, as I have offered to do for Mr***.) Mr*** demanded we compensate him $and was very hostile Mr*** has allowed us to return once to make repairs, which we thought initially were done to his satisfaction The grout colorant used is a specified material by the original grout manufacturer and installed per that company's specifications I told Mr*** on the phone that I would be happy to make necessary repairs when he would like - that offer still stands.Regards,Ed White

In response to this customer's complaint. We were contacted by the customer originally due to the customer's home having water damage occur to their natural wood flooring.We were provided paperwork by the customer's insurance adjuster identifying the specific species of wood in this home
as a select grade of red oak. We simply went off of the information provided by the customer's insurance company, as they are in the business of idendifying and valuing the loss of their policy-holders construction materials. Upon the initial day of installation and acclimation of the solid-nail-down wood, our craftsman noticed before he installed the new wood, that it was not going to coordinate with their existing wood because once seen in-person, it was a maple species of wood that was existing in the home & not red oak. The craftsman used high standards and morals by not proceeding with the installation of two different species of wood, knowing that if he installed what was specified by the insurance adjuster it would only end in the two floors not matching. The craftsman left the home saying "I'll be right back," only because he thought that the maple species would be readily available and that he would be returning soon to the jobsite with the correct species. Once the project manager checked our vendor's inventory on maple we found out that that species of wood was out of inventory locally with our suppliers. This was during the time frame of the major hurricanes our country suffered and building material were at a low and we were having a hard time getting maple material. We understand that the customer has been inconvenienced in a major way. Unfortunately, most of this has been out of our control, but we sincerely apologize to the customer for this inconvenience. We have since installed a coordinating species of wood and are looking forward to completing the sand, stain and finish process of this job. It is of the upmost importance to leave our customers happy upon comlpetion of the work in their home and it is certainly our intent to do that with this customer.Kindest Regards, ** ***Owner

Complaint: ***
I am rejecting this response because:Thie response is incorrect The Saturday mentioned by the business was the Saturday before EasterWe were crystal clear that we would be out of town that weekend and the work was scheduled for that Monday The workmen arrived just as we were leavingThis was another scheduling error on this business’ partFor them to accuse us of costing them a day of work is incorrect and furthers our case that they are unprofessional The workmen did show up that Monday but did not complete the work as promisedThey had to return on Tuesday costing us two days out of the office This company fail to do what they said throughout the entire process.
Regards,
*** & *** ***

In response to this customer's complaint. We were contacted by the customer originally due to the customer's home having water damage occur to their natural wood flooring.We were provided paperwork by the customer's insurance adjuster identifying the specific species of wood in this home
as a select grade of red oak. We simply went off of the information provided by the customer's insurance company, as they are in the business of idendifying and valuing the loss of their policy-holders construction materials. Upon the initial day of installation and acclimation of the solid-nail-down wood, our craftsman noticed before he installed the new wood, that it was not going to coordinate with their existing wood because once seen in-person, it was a maple species of wood that was existing in the home & not red oak. The craftsman used high standards and morals by not proceeding with the installation of two different species of wood, knowing that if he installed what was specified by the insurance adjuster it would only end in the two floors not matching. The craftsman left the home saying "I'll be right back," only because he thought that the maple species would be readily available and that he would be returning soon to the jobsite with the correct species. Once the project manager checked our vendor's inventory on maple we found out that that species of wood was out of inventory locally with our suppliers. This was during the time frame of the major hurricanes our country suffered and building material were at a low and we were having a hard time getting maple material. We understand that the customer has been inconvenienced in a major way. Unfortunately, most of this has been out of our control, but we sincerely apologize to the customer for this inconvenience. We have since installed a coordinating species of wood and are looking forward to completing the sand, stain and finish process of this job. It is of the upmost importance to leave our customers happy upon comlpetion of the work in their home and it is certainly our intent to do that with this customer.Kindest Regards, ** ***Owner

In response to complaint ID# ***. My company was originally contacted by this customer concerning water damage that had occurred in a step-down living room area, in which their solid nail-down wood floors showed significant buckling and cupping. While I was looking at the damage to
these wood floors, I recommended that the wood flooring in this step-down room be removed as quickly as possible so that any remaining moisture would not continue to damage additional areas of their flooring. I noticed that one area was buckling so significantly that it was pushing up on the wood stair nose above that area. I told the customer the stair nosing would need to be replaced as well. The customer then contracted my company to remove the damaged wood flooring. This work was scheduled and completed to the customer's satisfaction At a later time, the couple came in to the showroom. They commented that they did not want the wood flooring in this area to be replaced by more wood, but they would like for us to replace that area with new tile. A selection of new tile was made for the floor. While in our showroom they also looked at and were interested in mosaic tile for two fireplace surrounds in their home The work was then scheduled for the tile installation and some baseboard replacement and replacement of the wood stair nose at the same time. We did make a scheduling error and did not make that appointment as the customer statedThe customer was extremely upset about this and we did apologize repeatedly. There was a shipping error on the part of the vendor supplying the mosaic for the fireplace and we did have to wait approximately an extra week for that to be available. This work was rescheduled for a Saturday, per the customer's request. When the craftsman and his crew arrived to do the work, the customer then cancelled the crew for the day and sent them away. The craftsman not only lost a day's work, he also had to pay his crew for that day as well The work was rescheduled and has been completed now to the customer's satisfaction Kindest Regards, ** ***

In speaking to Ms***, she described her carpet as showing an unacceptable amount of wear in her two bedrooms for the amount of time she had owned the carpet (aproxyears.) I scheduled a time to take a look at the carpet and was a bit surprised at how little wear I was
able to notice While I was there I took a couple of photos with my phone of the areas of concern, so that I could send them in with the claim to the manufacture as I have done. As I mentioned to Ms***, these claims do often take some time with these carpet manufactures. The carpet manufacturer contacted me recently to say that there was very little visible wear appearing in the photos They asked if a sample piece could be cut out of the back of a closet or an inconspicuous area to be sent to the manufacturer for testing to see if this material is defective or if this is expected wear. I will contact Ms*** this week to set up a time for this to take place.Regards,Ed White

The original company that sold carpet to this customer was contacted initially within the first months of purchase concerning the carpet wrinkling To my knowledge, the previous company that the customer purchased their carpet from scheduled a time for the craftsman to come to
their home to re-stretch the wrinkling material To my knowledge, this process was successful and the wrinkles were eliminated, which is the industry standard resolution for this issue The original company that this customer purchased the carpet from carried a two year installation warranty and this re-stretch was covered under this warranty. I purchased that company this last August A stipulation that the seller had was that we not operate as the same company or keep the same company name as the previous company We are no longer the same company, nor do we have the same company name I received a message this last week from the customer concerning the carpet wrinkling I was able to speak to the woman of the household I offered to schedule a time for one of our craftsman to go to their home and re-stretch the carpet at no charge to eliminate the wrinkle in the hopes that by passing along good will, being that it was now past the original year installation warranty & this was purchased from a different company, that this gesture of good will would help to grow our business over time While I had the customer on the phone holding, I contacted our installation manager & he was able to schedule a crew to perform this re-stretch within a few days I switched back to the other phone line with the customer and scheduled the day and window of arrival time for our crew While on the phone with this customer, she was insistent on something being wrong with the carpet I informed her that having carpet wrinkle was a common occurrence in this region of the country because of high temperatures & high humidity levels, which the Carpet and Rug Institute confirmsWe had just gone through almost a month straight of rain, so I knew that humidity levels were off the charts The tufts of yarn are adhered to the backing of the carpet with a latex based adhesive When we experience high humidity levels this latex adhesive will swell/grow in size causing the carpet to expand - causing wrinkles On the day the re-stretch had been scheduled, I received a call from the husband saying that he was upset that the installers showed up to perform the re-stretch without anyone else from the company showing up to look at the carpet to see if something was wrong with it I informed him that we had not scheduled anyone to come out to look at his carpet nor did we tell his wife that we were going to be sending someone other than the craftsmen that were there to provide the re-stretch I asked if there was anything else wrong with the carpet in addition to the wrinkle and he said no I gave him the above information about what causes carpet to wrinkle from the Carpet & Rug Institute's website along with suggesting that he Google "what causes carpet to wrinkle" and that he would find a wealth of information to support what I had told him I offered to come out and inspect his carpet, but told him that if I were to come out & look at this material and there be nothing wrong with it, that nothing else would need to be done He then told me that if I was going to be coming to his home with a bad attitude that he didn't want me to come to his home I told him that I would only be coming out to assess the carpet situation and that we were at an impasse & that I wouldn't be able to assist him. To assist in a resolution, I have scheduled a manufacture's rep to go to the customer's home to do an inspection to evaluate if there is something wrong with this carpet material and will be happy to assist further if there is something wrong with this material I will admit that both the husband and I exchanged heated words, but felt that we were going the extra mile by providing free services, which we had no obligation to do because his year labor warranty had expired & he purchased this carpet from another company & I felt like they were making unrealistic demands. It is always my goal to provide excellent customer service and I acknowledge that in this circumstance I may not have handled the situation as I should have & will strive to improve upon this in the future.Regards,Ed White

Complaint: ***
I am rejecting this response because: the company is attempting to shift blame to the insurance company and after all this time even though he suggest they are on their way to resolving the matter the floors are having to be completely redoneHe states the insurance company identified the floor as oakWhile that is true, 1st the flooring company is the expert and the party for identifying the floorBut most importantly they did come out to see the floors in personIt certainly is no one's fault but their own if they sent someone who did not know the difference between Maple and Oak BUT to even add to their own culpability their sales person had us break up a piece of the wood so she could take it back to the showroom with her and have them identify the woodSo no, blaming the adjusters initial write up is absolutely not acceptableSince my initial complaint they have attempted to install and work on the contractThe polyurethane has lumps and bubbles through out in random placesBut it was especially noticable at the front doorAfter making that repair to the shoddy work it was discovered they applied a mat finish to this one square while the rest of the floor they had done in high glossWhen pointed out that it was mat, he came to repair, and yet somehow yet again the floor dries with a mat finishHow incompetent do you have to be to "forget" the floor you just competed in high gloss and use mat? While that one patch was abosolutely unacceptable a closer inspection of the entire job has shown similar bumps and blemishes throughoutA total of other flooring professionals have told me it is due to them applying the layer too thick and too quicklyThey did not allow the proper time for the layer to drySomething I suspected because while I paid for layers they finished it in days, something other professionals have told me is impossible with an oil based productSo either they lied about applying coats or they applied it too quickly and produced a shoddy jobThe floors are maple with a light golden finishThey used nails to put down the planks excessively but then used a red oak wood filler to fill in the nail holesThis resulted in brown flecks all along the floor at any point where there was a nail hole.They did order Maple and bless their incompetent hearts they want to proudly say they ordered for me the finest grade! Well, that would be fine statement if they were replacing all of the wood but this wood had to be installed next to other wood that was not the finest gradeSo you had a very noticeable color difference between the old floor and the new floorThe fix to that would be to spend time manipulating the stain color to try and match the two floors which their crew attempted but after the first board he threw his hands up and told the installation manager it could not do it and that was the last 11/time I saw them at my houseThe installation manager came out to view and also had no clue as to why they color was different or what the proper repair should beThey charged 1,to move and "protect" furnitureThis was an excessive amount for what they didThey simply took the allowance off the insurance statement and adopted it without regard to their actual costThey had a few guys move some of the furniture but there was no protecting going onMy furniture has been piled up in my garage and stuffed in every corner since 11/and today is 12/and no end in sightThere are locations where the quarter round does not reach the full length of the wall leaving a gap of as much as inchThere was a missing Colonial MDF piece because the sales person took it with her to make sure they could matchThat left a piece at the end of the hallway on a very short wall and instead of putting a solid piece across they put only a piece the size that was missing so you have a seam down the center of the wallThe width is only about feetWhen where and why would any quality contractor allow for a piece to be cut in two on such a short length? No caulking done so it looks like something a kindergartner could doThey charged over 1,for removal and replace MDF colonial moldingAgain, a charge they freely adopted as their own from the insurance allowanceHowever, where they say remove and put back the same old molding, the insurance adjustment specifically allows for new molding as it includes cents a lf for paintingBUT any argument we may have as to what was exactly provided for is rather moot because they did not do ANY of it neither remove nor replace nor paintAs a bone they tossed to me over recognizing they charged for something they did not do they said they would put in all new quarter roundEven though they also had asked for an additional allowance for quarter round somehow this was going to be something even more? well they brought the worst looking pieces of quarterround that you have every seen and in no way would any reasonable person believe that it was a safisfactory job.In fact, at the end when looking at this pitiful floor I asked the crew leader, "Did you think this was a quality job when you left here?" He said, "No." So I asked, "Then why did you say you were done and leave it like this?" He only shrugged his shouldersI was supposed to be out of the house only daysThat stretched into daysNow because they had to redo a portion I had to leave the house againInsurance graciously covered the days but this time it was all on the companyI clearly confirmed with installation manager the number of days I would be outI clearly informed him if I made a reservation I would be bound to pay the cost and would look to them for reimbursementThey told me at 4:pm on a friday after check in was at that they would not be thereThe host graciously allowed me out of day and but I had to pay for the first night we had already checked in!!! I am still waiting for a check to reimburse me for that night of 150.00.You are not supposed to leave pets and humans in the house when applying oil base because of the fumesThey came back out in middle of the afternoon and applied product with my dogs in the house with no notice to me until I arrived home and found a note on the doorMy dogs had been stuck in the house with the fumes for hoursMy small, year old chihuahua was throwing up that eveningThey have done nothing correct and to add insult to injury they blame everyone including me for their mistakesThe attitude of their installation manager and owner are beyond belief for a service companyThey should have come to my house and provided me with sample stainsThey told me to go pick out a color and get back with them because they could not find any maple wood to test the stain onHmmm, I am pretty sure you had some maple pieces at my houseThey told me they would be there between this time or another and then when called say, no can't make it. That happened timesI am sure I could write a novel going in to all the little details and nuances of how horrible this experience has been but I am out of timeI have been physically ill and stressed from this experience like I have never experienced before
Regards,
*** ***

My sincere apologies to this customer. I acknowledge that as a company, we have been experiencing a tile-labor shortage and have been working diligently with our installation department to increase the number of tile craftsmen to meet the demand of our tile market. With quality of
craftsmanship being of great importance, we don't simply want to put a tile crew in to any of our customer's homes without them being tested to make sure the level of craftsmanship is acceptable, which takes time.I am aware that these past delays would appear to be excuses, but I assure you that it's been due to a lack of tile labor instead of us just dragging our feet. We have rescheduled the installation of this tile until next week, I am hopeful that we can deliver on the installation of this customer's tile and that they will be satisfied with the completed work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer was uncooperative in allowing us to finish our contracted workShe made repeated changes and demands in which we did our best to accommodate but were rejected, In Addition she repeatedly refused our suggestions on what stains colors that specific species of wood would accept , Instead she choose to go to a paint store where they are not flooring expertsOur professional wood installer had her sign paper work because he strongly advised her against the stain she choose which than affected the overall finished workShe also unreasonably expected? our company to stain each individual board to her color specificationsWe were contracted to match existing floor which was a natural color.So [redacted] our Installation manager also sent out at no extra charge to her,? 2nd or better Maple floor per the request of her family friend [redacted] but we were not permitted to tear up floor or to re-install itWe were never compensated for those materialsWe have no way of knowing what happened with those materials or whether or not there were ever installed

To be thorough, the carpet manufacturer is now processing this as a possible claim.  They may request a piece of Mr. [redacted]'s carpet to be cut out of the affected area to be sent back to their lab to be tested for manufacturing defects.  The rep from the carpet manufacture said that he should be in touch with Fine Floors or Mr. [redacted] within the next week to schedule a time to retrieve this sample if they see necessary.  Once I am notified by the carpet manufacture of their schedule, I will be happy to notify the [redacted]s of the progress of their claim.Regards,Ed White

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Address: 8509 Davis Blvd Ste 110, North Richland Hills, Texas, United States, 76182-7692

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