To whom it may concern,Our business delivered a flower delivery order for this customer on March 17, The first issue we wantI to address concerns the complaint made about the quality of the flower arrangementThe customer claimedthat, ''The flowers were wilted as if they had been in a vase for a number of days." This order recipe called fora cube container arranged in an oasis foam covered with a faux ti leaf wrap so it was not a vase arrangement.We always make our delivery orders on the same day and this customer's order was no exception, especiallybecause it was a cube design in an oasis foamWe made her flower arrangement fresh that morning beforedelivering them directly to her that dayThe customer received the flowers herself and signed for them onour delivery log, so we believe her claims were false.To address the main issue of this customer's complaint, when she called our shop to find out who had sentthe flowers to her we found out the order was placed through a website hosted by a third party companycalled 1800Flowers.1800Flowers sent us this order and the only details we received were: the recipient'sname, delivery date and address, phone number, flower arrangement recipe, and an enclosed card message.The sender ordered the flowers through 1800Flowers and not through us directly so we didn't have anyinformation about the senderSo when the customer called us for the sender's information, we had toredirect her to 1800Flowers, not Teleflora, because they are the ones that have the sender's information.After we gave her the contact information for 1800Flowers along with her order number, the customer nevercalled us back regarding this issue so we were unaware of the situation until we received this letterWewould have done our best to help her further if she had called us again stating this issue was not resolved,but she did not.When we received this letter from the Revdex.com, we called 1800Flowers to resolve thissituation and asked for the sender's information1800Flowers attempted to contact the sender again butthey did not answer their phone so 1800Flowers left a voice messageWe had to wait for the sender to replyto 1800Flowers to receive permission from the sender about disclosing their identity and informationAftertwo days, we called back 1800Flowers and they were finally able to tell us who the sender was.The sender's name was: Dr [redacted] at " [redacted] " in Washington State.1800Flowers also told us that they were going to call the recipient and apologize for how this matter washandled.We have tried our best to resolve this issue and fulfill the customer's desired settlement requestWe hopethis case will be reviewed fairly and resolved without further complications.Sincerely,.KayFine Flowers
To whom it may concern,Our business delivered a flower delivery order for this customer on March 17, 2016. The first issue we wantI to address concerns the complaint made about the quality of the flower arrangement. The customer claimedthat, ''The flowers were wilted as if they had been in a vase...
for a number of days." This order recipe called fora cube container arranged in an oasis foam covered with a faux ti leaf wrap so it was not a vase arrangement.We always make our delivery orders on the same day and this customer's order was no exception, especiallybecause it was a cube design in an oasis foam. We made her flower arrangement fresh that morning beforedelivering them directly to her that day. The customer received the flowers herself and signed for them onour delivery log, so we believe her claims were false.To address the main issue of this customer's complaint, when she called our shop to find out who had sentthe flowers to her we found out the order was placed through a website hosted by a third party companycalled 1800Flowers.1800Flowers sent us this order and the only details we received were: the recipient'sname, delivery date and address, phone number, flower arrangement recipe, and an enclosed card message.The sender ordered the flowers through 1800Flowers and not through us directly so we didn't have anyinformation about the sender. So when the customer called us for the sender's information, we had toredirect her to 1800Flowers, not Teleflora, because they are the ones that have the sender's information.After we gave her the contact information for 1800Flowers along with her order number, the customer nevercalled us back regarding this issue so we were unaware of the situation until we received this letter. Wewould have done our best to help her further if she had called us again stating this issue was not resolved,but she did not.When we received this letter from the Revdex.com, we called 1800Flowers to resolve thissituation and asked for the sender's information. 1800Flowers attempted to contact the sender again butthey did not answer their phone so 1800Flowers left a voice message. We had to wait for the sender to replyto 1800Flowers to receive permission from the sender about disclosing their identity and information. Aftertwo days, we called back 1800Flowers and they were finally able to tell us who the sender was.The sender's name was: Dr. [redacted] at "[redacted]" in Washington State.1800Flowers also told us that they were going to call the recipient and apologize for how this matter washandled.We have tried our best to resolve this issue and fulfill the customer's desired settlement request. We hopethis case will be reviewed fairly and resolved without further complications.Sincerely,.KayFine Flowers
To whom it may concern,Our business delivered a flower delivery order for this customer on March 17, The first issue we wantI to address concerns the complaint made about the quality of the flower arrangementThe customer claimedthat, ''The flowers were wilted as if they had been in a vase for a number of days." This order recipe called fora cube container arranged in an oasis foam covered with a faux ti leaf wrap so it was not a vase arrangement.We always make our delivery orders on the same day and this customer's order was no exception, especiallybecause it was a cube design in an oasis foamWe made her flower arrangement fresh that morning beforedelivering them directly to her that dayThe customer received the flowers herself and signed for them onour delivery log, so we believe her claims were false.To address the main issue of this customer's complaint, when she called our shop to find out who had sentthe flowers to her we found out the order was placed through a website hosted by a third party companycalled 1800Flowers.1800Flowers sent us this order and the only details we received were: the recipient'sname, delivery date and address, phone number, flower arrangement recipe, and an enclosed card message.The sender ordered the flowers through 1800Flowers and not through us directly so we didn't have anyinformation about the senderSo when the customer called us for the sender's information, we had toredirect her to 1800Flowers, not Teleflora, because they are the ones that have the sender's information.After we gave her the contact information for 1800Flowers along with her order number, the customer nevercalled us back regarding this issue so we were unaware of the situation until we received this letterWewould have done our best to help her further if she had called us again stating this issue was not resolved,but she did not.When we received this letter from the Revdex.com, we called 1800Flowers to resolve thissituation and asked for the sender's information1800Flowers attempted to contact the sender again butthey did not answer their phone so 1800Flowers left a voice messageWe had to wait for the sender to replyto 1800Flowers to receive permission from the sender about disclosing their identity and informationAftertwo days, we called back 1800Flowers and they were finally able to tell us who the sender was.The sender's name was: Dr [redacted] at " [redacted] " in Washington State.1800Flowers also told us that they were going to call the recipient and apologize for how this matter washandled.We have tried our best to resolve this issue and fulfill the customer's desired settlement requestWe hopethis case will be reviewed fairly and resolved without further complications.Sincerely,.KayFine Flowers
To whom it may concern,Our business delivered a flower delivery order for this customer on March 17, 2016. The first issue we wantI to address concerns the complaint made about the quality of the flower arrangement. The customer claimedthat, ''The flowers were wilted as if they had been in a vase...
for a number of days." This order recipe called fora cube container arranged in an oasis foam covered with a faux ti leaf wrap so it was not a vase arrangement.We always make our delivery orders on the same day and this customer's order was no exception, especiallybecause it was a cube design in an oasis foam. We made her flower arrangement fresh that morning beforedelivering them directly to her that day. The customer received the flowers herself and signed for them onour delivery log, so we believe her claims were false.To address the main issue of this customer's complaint, when she called our shop to find out who had sentthe flowers to her we found out the order was placed through a website hosted by a third party companycalled 1800Flowers.1800Flowers sent us this order and the only details we received were: the recipient'sname, delivery date and address, phone number, flower arrangement recipe, and an enclosed card message.The sender ordered the flowers through 1800Flowers and not through us directly so we didn't have anyinformation about the sender. So when the customer called us for the sender's information, we had toredirect her to 1800Flowers, not Teleflora, because they are the ones that have the sender's information.After we gave her the contact information for 1800Flowers along with her order number, the customer nevercalled us back regarding this issue so we were unaware of the situation until we received this letter. Wewould have done our best to help her further if she had called us again stating this issue was not resolved,but she did not.When we received this letter from the Revdex.com, we called 1800Flowers to resolve thissituation and asked for the sender's information. 1800Flowers attempted to contact the sender again butthey did not answer their phone so 1800Flowers left a voice message. We had to wait for the sender to replyto 1800Flowers to receive permission from the sender about disclosing their identity and information. Aftertwo days, we called back 1800Flowers and they were finally able to tell us who the sender was.The sender's name was: Dr. [redacted] at "[redacted]" in Washington State.1800Flowers also told us that they were going to call the recipient and apologize for how this matter washandled.We have tried our best to resolve this issue and fulfill the customer's desired settlement request. We hopethis case will be reviewed fairly and resolved without further complications.Sincerely,.KayFine Flowers