I am rejecting this response because: The statement where I went to their office complaining about my wisdom tooth is falseI went to their office wanting to have my dental abscess fixedMy wisdom tooth was in no painAll my wisdom teeth were out and the only one I needed to have removed was one that was coming out sideways, and I had gotten fixed that a year agoMy wisdom teeth were in no pain since they were successfully out, I can prove that by showing the X-ray that was taken at her office and reviewed by another dentist if requiredAfter the x-ray exam the dentist mentioned that they don’t do that kind of dental work (abcess/gum work)So about two months later I went to another dental officeThe process was much different at the other dentist office because this dentist did not do any work on my abcess until the amount requested by my insurance was approvedThis process was approved 2weeks after the requestThis process was not done this way at the office of Dr [redacted] I’m very disappointed by the lack of morality and level of professionalism of Dr [redacted] I cannot believe she is lying about the reason of my visit to her office and because her month late charge to my insurance I’m having to pay something that I should not have toAll this could have been prevented if she would have done the financial charges correctly and ON TIME, and to make it worse she will not see me nor call me back to work with my bill; I just received my last bill notice from her
January 16, Ref: [redacted] Insured name: [redacted] [redacted] presented to the oral surgery office with pain from wisdom tooth #Lower right quadrantHe was given the option to have the two upper wisdom teeth extracted as they were starting to supraeruptThis was explained in the financial agreement by the secretary, and signed by the patientAccording to his insurance benefits that we obtained by [redacted] he was covered at 100% with A remaining of $ 2000.00, this was faxed over by the insuranceWe did not know that he had an outstanding balance from another dental office that used up his insurance benefits for the yearOur office spoke to a representative Harnesh on 9-11-and again to Juan on 9-15-at [redacted] regarding the claimIt was finally paid on Sept28, for $The patients insurance was maned outThe insurance stating his responsibility being $Please see the enclosed fax and explanation of benefits from [redacted] along with the financial agreement [redacted]
I am rejecting this response because: The statement where I went to their office complaining about my wisdom tooth is falseI went to their office wanting to have my dental abscess fixedMy wisdom tooth was in no painAll my wisdom teeth were out and the only one I needed to have removed was one that was coming out sideways, and I had gotten fixed that a year agoMy wisdom teeth were in no pain since they were successfully out, I can prove that by showing the X-ray that was taken at her office and reviewed by another dentist if requiredAfter the x-ray exam the dentist mentioned that they don’t do that kind of dental work (abcess/gum work)So about two months later I went to another dental officeThe process was much different at the other dentist office because this dentist did not do any work on my abcess until the amount requested by my insurance was approvedThis process was approved 2weeks after the requestThis process was not done this way at the office of Dr [redacted] I’m very disappointed by the lack of morality and level of professionalism of Dr [redacted] I cannot believe she is lying about the reason of my visit to her office and because her month late charge to my insurance I’m having to pay something that I should not have toAll this could have been prevented if she would have done the financial charges correctly and ON TIME, and to make it worse she will not see me nor call me back to work with my bill; I just received my last bill notice from her
January 16, Ref: [redacted] Insured name: [redacted] [redacted] presented to the oral surgery office with pain from wisdom tooth #Lower right quadrantHe was given the option to have the two upper wisdom teeth extracted as they were starting to supraeruptThis was explained in the financial agreement by the secretary, and signed by the patientAccording to his insurance benefits that we obtained by [redacted] he was covered at 100% with A remaining of $ 2000.00, this was faxed over by the insuranceWe did not know that he had an outstanding balance from another dental office that used up his insurance benefits for the yearOur office spoke to a representative Harnesh on 9-11-and again to Juan on 9-15-at [redacted] regarding the claimIt was finally paid on Sept28, for $The patients insurance was maned outThe insurance stating his responsibility being $Please see the enclosed fax and explanation of benefits from [redacted] along with the financial agreement [redacted]