Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: [redacted] Corp Secreta
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bailliediesel.com
Customer's truck was towed in and not running at all when it arrived. Advised customer by phone truck was hydrolocked. 1.4.16...
Advised that we need to pull glow plugs to get fluid off & determine if locked on fuel or coolant- would be $160. If customer chooses to do repair, that labor will be absorbed in bill. Customer ok'd. We advised that we found fuel on cylinders & FICM voltage too low. Truck was overfueling to the point it would not run more than 3-5 seconds @ a time. Advised customer of need for FICM & injectors, then that truck would have to be checked for any further issue when it was running- customer stated he would fill out credit app for financing, as ext. warranty company would not pay for inj or FICM. Customer filled out paper work & was approved for $3500 of credit-thru Synchrony Bank. BDI performed repairs and after truck was running, we called customer to advise the truck was building pressure in cooling system on the test drive(we had never been able to drive truck at this point)- indicative of head gasket issues. BDI spoke to ext warranty company & they indicated they would pay a specific $ amount for that type repair. Customer stated to AG on phone that he knew when he bought the truck they were problematic. AG told customer at that time on the phone that if he decided to do repairs, let her know, as we would see what could be worked out to help him with that. Customer said he would repair truck himself & that his girlfriend would call to pay the balance after approved credit amount. Customer was told he would have to sign credit sales receipt as is policy and was not happy he would have to come in and sign. When he did come in, there was check engine light on. JG spoke with customer about whether he had a tuner for the vehicle, since it had required emissions components previously removed & check engine light stays on without tuning. If customer did not remove tuner prior to work being done, the "delete" tune is gone and light will stay on. Customer said he did get a tuner when he bought it from dealership. JG advised he needs to talk to dealer who sold truck to find out about it. We had to charge the customer's batteries for the truck to start- CUSTOMER DROVE THIS VEHICLE OFF OF OUR LOT. On 1.14 we received a call from another shop being derogatory about our products. This shop said customer told them he had driven truck onto our lot and said that now it did not run & it had head gasket issue. JG told "Brian" with this other shop that this customer had ok'd all repairs before they were done, all issues had been explained and that if customer has issues, he could speak to us himself. JG called customer & asked what was going on. Customer stated he would sue if we misdiagnosed his truck. JG asked how this would be since truck did not even run when it came in, repairs were ok'd and it was was driven off our lot. Customer states he just did not have that kind of money and he will just not pay the credit company. JG told him that is between him and the credit company. BDI received notification from Synchrony Bank on 1.8.16 that customer states he was "forced to sign an application" or truck would not be released. AG provided all notes, documentation and proof that application was filled out before repairs were started & that, yes, we do insist on signatures for completed sales receipts. SYNCHRONY BANK DISREGARDED THIS DISPUTE AS SOON AS THEY RECEIVED DOCUMENTS AND BDI RECEIVED ALL FUNDING. As for the complaint regarding having to pay $187.86 above the $3500 credit; Synchrony Bank determines how much credit they will extend to a person- not BDI. The outstanding charges were $3687.86, as the customer was told. He had his girlfriend call in and pay that by phone, then came and signed his credit sales receipt for $3500 that he applied for. As for the other shop- BDI does not attempt to tell any business what parts they can use, what they can charge, or how they can put those parts on. We expect the same courtesy. We offer a service and our customers enter into an agreement for those services at the assigned pricing when they give us approval for repairs. Concerning the injectors being "given" to the customer- JG advised customer on the phone 1.14.16 that we would hold the core injectors if he wanted, but all injectors are sold on "exchange" basis. Customer could purchase his cores at core pricing. Customer did not indicate he wanted to purchase the injectors and we heard nothing any further from him. The original date of this dispute appears to be 1.12.16. I would be interested to know how the customer states the truck had been fixed, insurance filed and done when we received the call from the second shop stating they had the truck on 1.14.16 & shop stated to us the work they "would be" doing. Several discrepancies here- customer states to one person that the truck drove in, but we have a tow bill. That truck would not start or drive to leave here, but 3 people watched it drive away. Customer states he was forced to sign a credit application before truck could leave, but that was days before repair was done. Complains about having to repair 6.0 Ford when he states he knew they were problematic before he bought it. BDI will be supplying all of the documentation for this situation separately.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have several discrepancies about how BD can justify all 8 injectors and a FICM can go out all at once. I talked to Alliant Power and it is impossible. I printed a few things off their website to prove this. 1/5/16 BD stated that my injectors could not be tested. This could not be any further from the truth. At the time, I believed them. I don't know these types of engines so I took what BD said and had faith in it. Of course I okay'd the work to be done. I needed my truck fixed. I have several print outs from Alliant including the $359.55 FICM that comes pre-programmed. BD charged me $708.33 and $75.00 to program it. That's one heck of a mark up for a part that if it was bad, they can be rebuilt. BD didn't even give me that option. I want to address the statements BD gave to the Revdex.com. BD said I would take my truck and do the repairs myself. I called Lipscomb Auto Group where I purchased my truck and they gave me the phone number to 417 Automotive. When I said, "I'll take care of it myself" I meant getting it off BD's lot. They already took me for $3687.76 and my truck was not fixed. I wasn't going to allow them to repair the head gaskets under warranty and then call me and say something else is wrong also. On 1/4/16 BD called me and told me my passenger [redacted] lower tie rod was bad. I don't understand why they were looking at that when my heads are under the hood. Ironic tho, all front end parts are new. That statement is also on their bill. BD's statement to Revdex.com also says that I threatened to sue. I never once made any derogatory statements to [redacted] when he called me on 1/14/16. He did say that if I took him to court, it would cost me a lot of money. He was clearly upset due to receiving a phone call from 417 Automotive asking for my injectors so he could have them tested. On 1/8/16, BD told me my injectors were boxed and ready to ship for core, when I asked to see them. Now on 1/14/16 [redacted] told me he still has them. Time has passed [redacted] I'd be hesitant on the injectors being supplied would be my originals or not. Another statement BD made to Revdex.com. They quoted me saying "I don't have that kind of money and won't pay the credit company." That is a false statement. I told [redacted] that they misdiagnosed my truck and they would have to take responsibility for their mistake. Turns out it was my head gaskets dumping coolant and oil in the exhaust, not fuel like BD claims. BD claims that they have not heard back from me since 1/14/16. That is because [redacted] hung up on me. My girlfriend tried to contact [redacted] on 2/2/16 at 4:25pm but she wasn't available. BD also states they test drove my truck. On 1/18/16 [redacted] called me and told me they could not test drive it because it was putting pressure in the coolant system. I was told it was probably the head gaskets. Well, that's what I said to begin with. And yes, once I did get my truck started on their lot, I drove it away but I only made it a mile before it hydro locked with coolant again, just like before. I had it towed to 417 Automotive. BD committed fraud by throwing 8 injectors and FICM, which almost doubled in mark up, by using Synchrony Financial and myself by trusting they were going to fix my truck. They got their money from Synchrony then they wanted the warranty money for fixing my head gaskets. BIG problem here!! Isn't anybody honest anymore?? I have documentation, receipts and proof of the real problem with my truck. I will fax these on request.
Final Business Response /* (4000, 9, 2016/02/10) */
To begin; to whom did Mr. [redacted] speak at Alliant Power? Does Mr. [redacted] realize that Alliant Power does not diagnose or repair any vehicle? They manufacture parts for many vehicles. At NO POINT did anyone tell Mr. [redacted] that all 8 injectors and FICM went out at once. Mr. [redacted] purchased a USED vehicle that- more than likely- had some issues before he purchased it. Injectors will become weak individually, then as they fail, other injectors are forced to compensate, which most times does cause further injector failure. We would agree that all 8 injectors did NOT go bad at one time and did not advise customer that this had happened. Did they all fail the testing when the vehicle arrived here- yes. The FICM is an electrical component and it must maintain certain voltage to correctly "drive" the injectors. At the time the truck was here, the FICM was not maintaining correct voltage.
Unfortunately, when any consumer purchases a used vehicle, there are immediately more issues than with a new vehicle. The 6.0L Ford had problems from the time they were first released. Ford Motor Co. sued the designer of the engine over excessive warranty claims, then there was a nationwide class action suit between end-users and Ford for all of the repair costs. The problem is never-ending. Mr. [redacted] stated he was aware of the "6 liter" problem when he purchased the vehicle.
As for Mr. [redacted]' discussion with Alliant Power- not being privy to that discussion, we cannot give any answer to what information was provided them, or what basis they answered on. As we explained to Mr. [redacted] and the man from the other shop- you can purchase a "pre-programmed" FICM and install it on your truck. We install the FICM, then program it specifically with the VCM/ IDS to the most up-to-date calibration for your specific VIN/ vehicle. This is part of our experience and our business. We provide a specific service that we have developed over 30 years in business. Any consumer is free to come and have their vehicle diagnosed here. As we advise customers- we look over the entire vehicle during diagnosis and give the customer an estimate on time and money, then they choose how to proceed. As for any components being looked at that did not have to do with head gaskets, etc- yes, we look and let customer know. No customer is required to do their repairs here- anyone is free to get another opinion, fix the truck themselves or simply not do anything. We do not force anyone to make repairs with us. The Synchrony Bank credit program is there for customers who have a repair they are not prepared for and need some financial help to get back on the road. This program does not pay BDI a single thing. It actually costs us some minor fees to have the program in place.
As for Mr. [redacted]' girlfriend calling at 4:25pm on 2.2.16; there was no voice mail left in [redacted]'s box that day or the one following, therefore there has been no contact or discussion between the two persons.
BDI has no information as to the pricing Alliant Power gave to Mr. [redacted] on a FICM, but that is not our pricing with Alliant Power and we do not discuss mark up for our business with anyone and that is not a requirement in any business. As has already been stated, Mr. [redacted] or any customer is free to remove their vehicle from BDI when they choose.
Mr. [redacted] did state to JG that he would just not pay the credit company as was exhibited in his attempt to dispute charges and claim that BDI forced him to sign an application for credit. The rebuttal stated that while JG was on the phone with "[redacted]", that "[redacted]" stated the customer had told him that he would sue BDI over misdiagnosis. I don't know why another business would advise JG of this if comments had not been made.
BDI tested injectors while in the truck which is a more accurate test. Reason for this is, when you place any injector on a test stand, you put it in an "ideal" condition, meaning temperatures are perfect, and there is no outside interference, as well as all lubricants are fresh and clean- none of which is available or true on a running truck. The injectors failed. We did have the injectors here- the cores were not marked as Mr. [redacted]', as he had not requested this, nor indicated there would be a problem. All of our injector cores are kept with the job until the truck is completed, then put onto a shelf with all other cores for return. We return them to manufacturer 1-2 times per month. Had Mr. [redacted] indicated when we called to advise him of head gasket issue, that he wanted these held, or sent for further testing that would/ could have happened. We have done this several times for customers- there is a charge to have this done through the manufacturer, but it is very reasonable. There is also typically a wait of approximately 2 weeks to get information and return. Perhaps if Mr. [redacted] had let us know he doubted or wanted further testing this could have been handled at that time.
AG did speak to Mr. [redacted] (ON 1/8/16- NOT 1/18/16) and advise about head gasket issue with building pressure in the cooling system, but AG did NOT state that we could not drive truck. As is clearly stated in notes, we did test drive, we took a shorter test drive, as the smoke did not clear up and the tech was concerned about possible head gasket failure. This is also supported on the mileage documentation on invoice #XXXXX, as the truck did not drive when it arrived. The typical test drive route is 7 miles, as you can see they only went 4 miles. Mr. [redacted] was told that we could not drive the truck WHEN IT ARRIVED, therefore, we could not diagnose any head gasket failure at that time. The injectors, quite obviously addressed the starting and running of the engine. Did that truck have head gasket issues- Yes. Did that truck need injectors- Yes. Is it unfortunate that the customer ended up purchasing what appears to have been someone else's problem- absolutely.
We provided the services that were diagnosed and estimated to the customer at the pricing that was agreed upon. The customer did not request for BDI to label or hold any of his parts for further testing. BDI advised customer of further issues with truck. Customer chose to have someone else address those issues for him and he saved money, according to him, on those repairs. Customer drove off of BDI lot after having a discussion with more than one employee of BDI about issues on his truck that still existed. BDI advised customer that if he did indeed decide to do repairs with us, JG would speak to him about trying to figure out a way to help him out with repair costs. Customer did not speak with JG about that while he was at the counter picking up the vehicle, nor in phone conversation while truck was at another shop.
BDI provided explanation that customer, at that time, stated he understood. BDI provided an estimate for repairs and that the truck would have to be re-tested once it was running for further issues. Customer agreed to estimate and obtained avenues to pay. BDI completed the agreed-upon repair and advised customer of failure in another system on the truck. Customer decided to have those repairs completed elsewhere. At any point in this, the customer could have requested further testing, or removed the truck. BDI acted as directed.
Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: [redacted] Corp Secreta
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bailliediesel.com
Customer's truck was towed in and not running at all when it arrived. Advised customer by phone truck was hydrolocked. 1.4.16...
Advised that we need to pull glow plugs to get fluid off & determine if locked on fuel or coolant- would be $160. If customer chooses to do repair, that labor will be absorbed in bill. Customer ok'd. We advised that we found fuel on cylinders & FICM voltage too low. Truck was overfueling to the point it would not run more than 3-5 seconds @ a time. Advised customer of need for FICM & injectors, then that truck would have to be checked for any further issue when it was running- customer stated he would fill out credit app for financing, as ext. warranty company would not pay for inj or FICM. Customer filled out paper work & was approved for $3500 of credit-thru Synchrony Bank. BDI performed repairs and after truck was running, we called customer to advise the truck was building pressure in cooling system on the test drive(we had never been able to drive truck at this point)- indicative of head gasket issues. BDI spoke to ext warranty company & they indicated they would pay a specific $ amount for that type repair. Customer stated to AG on phone that he knew when he bought the truck they were problematic. AG told customer at that time on the phone that if he decided to do repairs, let her know, as we would see what could be worked out to help him with that. Customer said he would repair truck himself & that his girlfriend would call to pay the balance after approved credit amount. Customer was told he would have to sign credit sales receipt as is policy and was not happy he would have to come in and sign. When he did come in, there was check engine light on. JG spoke with customer about whether he had a tuner for the vehicle, since it had required emissions components previously removed & check engine light stays on without tuning. If customer did not remove tuner prior to work being done, the "delete" tune is gone and light will stay on. Customer said he did get a tuner when he bought it from dealership. JG advised he needs to talk to dealer who sold truck to find out about it. We had to charge the customer's batteries for the truck to start- CUSTOMER DROVE THIS VEHICLE OFF OF OUR LOT. On 1.14 we received a call from another shop being derogatory about our products. This shop said customer told them he had driven truck onto our lot and said that now it did not run & it had head gasket issue. JG told "Brian" with this other shop that this customer had ok'd all repairs before they were done, all issues had been explained and that if customer has issues, he could speak to us himself. JG called customer & asked what was going on. Customer stated he would sue if we misdiagnosed his truck. JG asked how this would be since truck did not even run when it came in, repairs were ok'd and it was was driven off our lot. Customer states he just did not have that kind of money and he will just not pay the credit company. JG told him that is between him and the credit company. BDI received notification from Synchrony Bank on 1.8.16 that customer states he was "forced to sign an application" or truck would not be released. AG provided all notes, documentation and proof that application was filled out before repairs were started & that, yes, we do insist on signatures for completed sales receipts. SYNCHRONY BANK DISREGARDED THIS DISPUTE AS SOON AS THEY RECEIVED DOCUMENTS AND BDI RECEIVED ALL FUNDING. As for the complaint regarding having to pay $187.86 above the $3500 credit; Synchrony Bank determines how much credit they will extend to a person- not BDI. The outstanding charges were $3687.86, as the customer was told. He had his girlfriend call in and pay that by phone, then came and signed his credit sales receipt for $3500 that he applied for. As for the other shop- BDI does not attempt to tell any business what parts they can use, what they can charge, or how they can put those parts on. We expect the same courtesy. We offer a service and our customers enter into an agreement for those services at the assigned pricing when they give us approval for repairs. Concerning the injectors being "given" to the customer- JG advised customer on the phone 1.14.16 that we would hold the core injectors if he wanted, but all injectors are sold on "exchange" basis. Customer could purchase his cores at core pricing. Customer did not indicate he wanted to purchase the injectors and we heard nothing any further from him. The original date of this dispute appears to be 1.12.16. I would be interested to know how the customer states the truck had been fixed, insurance filed and done when we received the call from the second shop stating they had the truck on 1.14.16 & shop stated to us the work they "would be" doing. Several discrepancies here- customer states to one person that the truck drove in, but we have a tow bill. That truck would not start or drive to leave here, but 3 people watched it drive away. Customer states he was forced to sign a credit application before truck could leave, but that was days before repair was done. Complains about having to repair 6.0 Ford when he states he knew they were problematic before he bought it. BDI will be supplying all of the documentation for this situation separately.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have several discrepancies about how BD can justify all 8 injectors and a FICM can go out all at once. I talked to Alliant Power and it is impossible. I printed a few things off their website to prove this. 1/5/16 BD stated that my injectors could not be tested. This could not be any further from the truth. At the time, I believed them. I don't know these types of engines so I took what BD said and had faith in it. Of course I okay'd the work to be done. I needed my truck fixed. I have several print outs from Alliant including the $359.55 FICM that comes pre-programmed. BD charged me $708.33 and $75.00 to program it. That's one heck of a mark up for a part that if it was bad, they can be rebuilt. BD didn't even give me that option. I want to address the statements BD gave to the Revdex.com. BD said I would take my truck and do the repairs myself. I called Lipscomb Auto Group where I purchased my truck and they gave me the phone number to 417 Automotive. When I said, "I'll take care of it myself" I meant getting it off BD's lot. They already took me for $3687.76 and my truck was not fixed. I wasn't going to allow them to repair the head gaskets under warranty and then call me and say something else is wrong also. On 1/4/16 BD called me and told me my passenger [redacted] lower tie rod was bad. I don't understand why they were looking at that when my heads are under the hood. Ironic tho, all front end parts are new. That statement is also on their bill. BD's statement to Revdex.com also says that I threatened to sue. I never once made any derogatory statements to [redacted] when he called me on 1/14/16. He did say that if I took him to court, it would cost me a lot of money. He was clearly upset due to receiving a phone call from 417 Automotive asking for my injectors so he could have them tested. On 1/8/16, BD told me my injectors were boxed and ready to ship for core, when I asked to see them. Now on 1/14/16 [redacted] told me he still has them. Time has passed [redacted] I'd be hesitant on the injectors being supplied would be my originals or not. Another statement BD made to Revdex.com. They quoted me saying "I don't have that kind of money and won't pay the credit company." That is a false statement. I told [redacted] that they misdiagnosed my truck and they would have to take responsibility for their mistake. Turns out it was my head gaskets dumping coolant and oil in the exhaust, not fuel like BD claims. BD claims that they have not heard back from me since 1/14/16. That is because [redacted] hung up on me. My girlfriend tried to contact [redacted] on 2/2/16 at 4:25pm but she wasn't available. BD also states they test drove my truck. On 1/18/16 [redacted] called me and told me they could not test drive it because it was putting pressure in the coolant system. I was told it was probably the head gaskets. Well, that's what I said to begin with. And yes, once I did get my truck started on their lot, I drove it away but I only made it a mile before it hydro locked with coolant again, just like before. I had it towed to 417 Automotive. BD committed fraud by throwing 8 injectors and FICM, which almost doubled in mark up, by using Synchrony Financial and myself by trusting they were going to fix my truck. They got their money from Synchrony then they wanted the warranty money for fixing my head gaskets. BIG problem here!! Isn't anybody honest anymore?? I have documentation, receipts and proof of the real problem with my truck. I will fax these on request.
Final Business Response /* (4000, 9, 2016/02/10) */
To begin; to whom did Mr. [redacted] speak at Alliant Power? Does Mr. [redacted] realize that Alliant Power does not diagnose or repair any vehicle? They manufacture parts for many vehicles. At NO POINT did anyone tell Mr. [redacted] that all 8 injectors and FICM went out at once. Mr. [redacted] purchased a USED vehicle that- more than likely- had some issues before he purchased it. Injectors will become weak individually, then as they fail, other injectors are forced to compensate, which most times does cause further injector failure. We would agree that all 8 injectors did NOT go bad at one time and did not advise customer that this had happened. Did they all fail the testing when the vehicle arrived here- yes. The FICM is an electrical component and it must maintain certain voltage to correctly "drive" the injectors. At the time the truck was here, the FICM was not maintaining correct voltage.
Unfortunately, when any consumer purchases a used vehicle, there are immediately more issues than with a new vehicle. The 6.0L Ford had problems from the time they were first released. Ford Motor Co. sued the designer of the engine over excessive warranty claims, then there was a nationwide class action suit between end-users and Ford for all of the repair costs. The problem is never-ending. Mr. [redacted] stated he was aware of the "6 liter" problem when he purchased the vehicle.
As for Mr. [redacted]' discussion with Alliant Power- not being privy to that discussion, we cannot give any answer to what information was provided them, or what basis they answered on. As we explained to Mr. [redacted] and the man from the other shop- you can purchase a "pre-programmed" FICM and install it on your truck. We install the FICM, then program it specifically with the VCM/ IDS to the most up-to-date calibration for your specific VIN/ vehicle. This is part of our experience and our business. We provide a specific service that we have developed over 30 years in business. Any consumer is free to come and have their vehicle diagnosed here. As we advise customers- we look over the entire vehicle during diagnosis and give the customer an estimate on time and money, then they choose how to proceed. As for any components being looked at that did not have to do with head gaskets, etc- yes, we look and let customer know. No customer is required to do their repairs here- anyone is free to get another opinion, fix the truck themselves or simply not do anything. We do not force anyone to make repairs with us. The Synchrony Bank credit program is there for customers who have a repair they are not prepared for and need some financial help to get back on the road. This program does not pay BDI a single thing. It actually costs us some minor fees to have the program in place.
As for Mr. [redacted]' girlfriend calling at 4:25pm on 2.2.16; there was no voice mail left in [redacted]'s box that day or the one following, therefore there has been no contact or discussion between the two persons.
BDI has no information as to the pricing Alliant Power gave to Mr. [redacted] on a FICM, but that is not our pricing with Alliant Power and we do not discuss mark up for our business with anyone and that is not a requirement in any business. As has already been stated, Mr. [redacted] or any customer is free to remove their vehicle from BDI when they choose.
Mr. [redacted] did state to JG that he would just not pay the credit company as was exhibited in his attempt to dispute charges and claim that BDI forced him to sign an application for credit. The rebuttal stated that while JG was on the phone with "[redacted]", that "[redacted]" stated the customer had told him that he would sue BDI over misdiagnosis. I don't know why another business would advise JG of this if comments had not been made.
BDI tested injectors while in the truck which is a more accurate test. Reason for this is, when you place any injector on a test stand, you put it in an "ideal" condition, meaning temperatures are perfect, and there is no outside interference, as well as all lubricants are fresh and clean- none of which is available or true on a running truck. The injectors failed. We did have the injectors here- the cores were not marked as Mr. [redacted]', as he had not requested this, nor indicated there would be a problem. All of our injector cores are kept with the job until the truck is completed, then put onto a shelf with all other cores for return. We return them to manufacturer 1-2 times per month. Had Mr. [redacted] indicated when we called to advise him of head gasket issue, that he wanted these held, or sent for further testing that would/ could have happened. We have done this several times for customers- there is a charge to have this done through the manufacturer, but it is very reasonable. There is also typically a wait of approximately 2 weeks to get information and return. Perhaps if Mr. [redacted] had let us know he doubted or wanted further testing this could have been handled at that time.
AG did speak to Mr. [redacted] (ON 1/8/16- NOT 1/18/16) and advise about head gasket issue with building pressure in the cooling system, but AG did NOT state that we could not drive truck. As is clearly stated in notes, we did test drive, we took a shorter test drive, as the smoke did not clear up and the tech was concerned about possible head gasket failure. This is also supported on the mileage documentation on invoice #XXXXX, as the truck did not drive when it arrived. The typical test drive route is 7 miles, as you can see they only went 4 miles. Mr. [redacted] was told that we could not drive the truck WHEN IT ARRIVED, therefore, we could not diagnose any head gasket failure at that time. The injectors, quite obviously addressed the starting and running of the engine. Did that truck have head gasket issues- Yes. Did that truck need injectors- Yes. Is it unfortunate that the customer ended up purchasing what appears to have been someone else's problem- absolutely.
We provided the services that were diagnosed and estimated to the customer at the pricing that was agreed upon. The customer did not request for BDI to label or hold any of his parts for further testing. BDI advised customer of further issues with truck. Customer chose to have someone else address those issues for him and he saved money, according to him, on those repairs. Customer drove off of BDI lot after having a discussion with more than one employee of BDI about issues on his truck that still existed. BDI advised customer that if he did indeed decide to do repairs with us, JG would speak to him about trying to figure out a way to help him out with repair costs. Customer did not speak with JG about that while he was at the counter picking up the vehicle, nor in phone conversation while truck was at another shop.
BDI provided explanation that customer, at that time, stated he understood. BDI provided an estimate for repairs and that the truck would have to be re-tested once it was running for further issues. Customer agreed to estimate and obtained avenues to pay. BDI completed the agreed-upon repair and advised customer of failure in another system on the truck. Customer decided to have those repairs completed elsewhere. At any point in this, the customer could have requested further testing, or removed the truck. BDI acted as directed.