FingerComber

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: during the entire transaction process it does NOT state that all sales are finalI have gone through the process again to verify thisIt is listed in one spot on the website but nowhere during the transactionI do not expect nor care to receive this refundBut I hope that this company will update it's language on the website to explicitly state that their hair is not human AND communicate that all sales are final clearly during the transaction process Regards, [redacted] ***

We've got to do betterI hate bad customer service and no communicationWhatever happened to treating your customers with care and the customer is always right? These days jokers don't care when you say you won't use them againI wonder if FingerComber will care when others know how horrible their customer service is and decide to take their hard earned money elsewhereTrue their website says "All Sales are Final" and units are taking days for production, but they don't tell you that you won't hear from them after making your paymentAnd only after wondering what's going on after the days when you decide to contact them then they begin to give you brush off replies like let me check and we will get back with you but never doFinally when you're fed up and decide you don't want to deal with it any more then they decide to take care of youI'm so disappointed and I'm a seriously dissatisfied customerAfter ordering on October 13th and having to keep checking back the box finally arrived todayAnd it's sitting on my counter unopened because I'm so upsetI guess once they knew it arrived, then they replied to my messageThey are trifling with bad business practicesI'd advise anyone don't waste your moneyAnd I'd advise that you might want to find someone else

The customer reached out to us with claims in regards to our productsThe customer did contact us to let us know that our hair was not human and that she wanted a refundWe referred to our return policy that all sales are final, and we agreed with her that the hair is not humanWe do not sell human hair and we do not provide refunds due to the nature of the productAgain this can be found on our return policy and there is nowhere on our site that we've stated we sell human hairShe failed to do her research on our items or even reach out to us prior to making her purchaseWe have all of our policies stated on our siteThis information can be found prior to purchasing the hair, during the purchasing process, after the sale, as well as reaching out to customer serviceShe reached out to us post-sale accusing us of selling something that we do notThen when we stuck by our return policy which can be accessed on our website, she again felt it was unfairWe cannot change our policy for one customer as it would not be fair to our other customers

The customer did contact us with their concernAll of our products go through numerous checks and balances prior to shipmentWe would never deliver something we believe to be in poor condition, as our items are handcrafted meticulously and brand new upon delivery to the customerThis is one of
our most popular selling items and do not accept returns or exchanges due to the nature of the productThe product delivered is the same that as advertised on our product page

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have attached a photo of the unit the customer orderedThis is the same item they purchased and received but in a different colorWe have not made any differences in it that she is speaking of and we will adhere to our return policy as we stand by the quality of our products

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The wig is poorly made and is unwearable due to the short pieces and of the dmaged cap they sowed the hair onIm not going to keep going back and forthYour wig was made poorly and I will be sure not purchase anything else from your so called sham/scam of a business
Regards,
*** ***

As stated on our website due to an extremely high volume of orders, and our commitment to excellence in the production of our handmade units, orders for this unit are currently taking up to 14 business days. If you have an upcoming event & you know that you need your order by a specific date,...

please place your order in advance. The order was placed on 9/26/2016 and shipped on 10/11/2016 which was within the time-frame that's listed. If the customer has any issues they should contact our customer service immediately.

We've got to do better. I hate bad customer service and no communication. Whatever happened to treating your customers with care and the customer is always right? These days jokers don't care when you say you won't use them again. I wonder if FingerComber will care when others know how horrible their customer service is and decide to take their hard earned money elsewhere. True their website says "All Sales are Final" and units are taking 14 days for production, but they don't tell you that you won't hear from them after making your payment. And only after wondering what's going on after the 14 days when you decide to contact them then they begin to give you brush off replies like let me check and we will get back with you but never do. Finally when you're fed up and decide you don't want to deal with it any more then they decide to take care of you. I'm so disappointed and I'm a seriously dissatisfied customer. After ordering on October 13th and having to keep checking back the box finally arrived today. And it's sitting on my counter unopened because I'm so upset. I guess once they knew it arrived, then they replied to my message. They are trifling with bad business practices. I'd advise anyone don't waste your money. And I'd advise that you might want to find someone else.

The customer reached out to us with false claims in regards to our products. The customer did contact us to let us know that our hair was not human and that she wanted a refund. We referred to our return policy that all sales are final, and we agreed with her that the hair is not human. We do not...

sell human hair and we do not provide refunds due to the nature of the product. Again this can be found on our return policy and there is nowhere on our site that we've stated we sell human hair. She failed to do her research on our items or even reach out to us prior to making her purchase. We have all of our policies stated on our site. This information can be found prior to purchasing the hair, during the purchasing process, after the sale,  as well as reaching out to customer service. She reached out to us post-sale accusing us of selling something that we do not. Then when we stuck by our return policy which can be accessed on our website, she again felt it was unfair. We cannot change our policy for one customer as it would not be fair to our other customers.

The customer placed her order on the 25th of August.  Our website states that it takes 2 BUSINESS days to process the order,  7 BUSINESS days to make, and inspect, and ship.  With the holiday and the weekends, 9 business days from August 25th is September 9th.   Her order was...

actually shipped a day early, on September 8th, and was delivered to her yesterday.  Thank you!tracking number via USPS: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: during the entire transaction process it does NOT state that all sales are final. I have gone through the process again to verify this. It is listed in one spot on the website but nowhere during the transaction. I do not expect nor care to receive this refund. But I hope that this company will update it's language on the website to explicitly state that their hair is not human AND communicate that all sales are final clearly during the transaction process. 
Regards,
[redacted]

Hello,This customer's package was delivered on 9/12/2016. I have provided the proof of delivery from the USPS tracking system. Thank you https://tools.[redacted].com/go/[redacted].[redacted]?[redacted]=[redacted]...⇄ Number: [redacted]

We do not have to disclose that sales are final at checkout since that information is readily accessible on the site. Just like finding a hair item or tutorial or anything else you may need is available on the site. The same way you were able to reach out to customer service after you received your order, you have the option to get in contact with us before the order was made. We take pride in our items and products and have no intention of leading any customers on or giving false information when we are always available to be reached for assistance. I have provided a link to our return policy which is straight off of our website.https://fingercomber.com/return-policy/

I ordered the Urban Bob Unit and a Seaglass Insta Wrap from Finger Comber.I never received the product.

Per Finger Comber's policy if the tracking information indicates that the package was delivered they are not liable for the product. They will not issue a refund or replace the lost item. Customer service seemed unbothered by the incident. They were rude, apathetic and unapologetic.

Lindsey urged me to file a claim with USPS. And forwarded me a link which didn't get me very far. Please be advised if purchasing from them.

They will cheat you out of your money.It's certainly unfortunate as I had recommended them to other individuals.

Review: I ordered a hair unit from Fingercomber.com. The pictures of the back of the wig depicted on the website show the hair as full without any large spaces or gaps. When I received the wig, it had a large gap (without any hair) down the middle of the wig. I wanted to try the wig to determine if it would suit my purposes despite the fact that it was not in the color advertised on the website. I followed the company's instructions for fluffing out the unit, however the gap is still visibly noticeable and therefore a defective product that, once again, does not look the way it is depicted on the website. The web page for the unit can be found here: [redacted]. The company does not allow refunds or exchanges of wigs due to hygienic purposes. However, I have never worn this wig and am dissatisfied with it due to unmet expectations garnered by false advertisement and product defectiveness.Desired Settlement: I would like to either a full refund (including all shipping costs) on my credit card, or a replacement wig unit that looks EXACTLY like the wig advertised on their website.

Review: I placed an order on May 19 and contacted customer service through the address listed on the website ([email protected]) that same day to ask a question. The website clearly states that inquiries will be responded to in 24 hours. Four days later (May 23,) I contacted the site again asking, in addition to my original inquiry, if I could change my shipping address. On May 30, I sent another email stating it was my third attempt to reach the company. I have emailed the address twice since that third attempt and have received automated responses only. The website also states that it takes up to 2 business days to process the order and 7 to actually assemble and ship the item. I only received confirmation that my order was placed, never receiving an email with shipping or tracking information.Desired Settlement: I would still like the product if the seller can offer me a partial refund for their lack of customer service as well as free expedited shipping. If the seller does not agree to this, I will accept a full refund.

Review: I purchased hair unit from this company in the beginning of June which I did not receive until an entire month later. Upon inspection, there was a huge space in the middle of the unit which the seller failed to make mention of. After airing my grievances, I told ship the unit back so they could fill it in. I did and when they sent the unit back it was in the same condition. When I contacted them again and said there was no notable change, they then stated it was intentional.Desired Settlement: I would like my money back from this dishonest company.

Review: Finger is selling a wig that looks so good in the picture, but what you get is a piece of trash. What they advertise and what theyvsend the customer is too different things. When I pay 78.00 dollars for something, I don't expect 20.00 dollars or less of product. If they are not selling what they advertise, then they are lying. I want my money back on the basis of a false claim. Right is right.Desired Settlement: Full refund