Finish Line Heating & Cooling, Inc

Complaint: ***We appreciate Rethink Electric’s willingness to work toward a resolution and as stated, we are willing to attempt modification of truthful reviews if Rethink Electric takes steps that make such action appropriate. 1. We accept Rethink Electric’s offer to exchange the SolarEdge inverter that was installed for a StorEdge unit that has integrated battery backup capability. Rethink Electric will provide the serial number of the StorEdge unit that will be delivered via email at least 2-days prior to delivery.2. Both parties agree that Rethink Electric will not be involved with installation of the StorEdge inverter. Please note that as requested by Rethink Electric the SEinverter will be disconnected before the exchange occurs, which will make it impossible to confirm functionality of it when the exchange occurs. Therefore, we request that Rethink Electric acknowledges this issue and accepts full responsibility for the SEunit at the time of exchange3. Rethink Electric will deliver the agreed letter stating that we have complete ownership of the system via signed PDF attachment at least 2-days prior to StorEddge unit delivery. The StorEdge unit and letter must be to our satisfaction for this process to continue.4. The uninstalled SolarEdge SEwill be provided to a Rethink Electric representative at our residence at the agreed time.5. As agreed by the parties, our reviews represent an accurate portrayal of our experience with Rethink Electric. As elaborated during the Revdex.com process, we will attempt clarification of inverter and warranty issues as originally reviewed in an attempt to have them accurately reflect our experience during the Revdex.com resolution process. This will occur after the inverter exchange has occurred as agreed and functionality of the StorEdge unit has been confirmed.The purchase price included a “Rethink Electric Craftsmanship With a 48hr Response Window Years” warranty. Although we paid for the system in full, on Feb3, the owner of Rethink Electric stated in writing that “I will not honor any warranty to an unpaid invoice”. We assume this indicates that he does not intend to fulfill the stated warranty, and written clarification would assist in our attempts to update reviews.It is also important to note that honest portrayals do not represent defamation. Additionally, we have been presented with other options in the event that Rethink Electric chooses not to provide the inverter that was agreed to in writing prior to purchase. This includes, but is not limited to, legal action and exchange with the manufacturer or one of the distributors that is aware of this issue. In fairness to Rethink Electric, we chose to provide them with an opportunity to resolve this issue amicably before resorting to such options.Thank you again
Sincerely,
*** ***

Complaint: ***I am rejecting this response because we feel that it is insufficient, and our alternative suggested resolution is below: We appreciate Rethink Electric’s settlement offer.We would be happy to modify the Internet-based reviews that have been submitted. Please note that the reviews have focused on three (3) aspects of the relationship with Rethink Electric:1. Rethink Electric committed in writing to various warranty periods ranging from to years, all to begin after the final inspection occurred. However, it appears that all warranty periods were later rescinded in writing, due to a Rethink Electric clerical issue.2. The incorrect inverter model was installed, which Rethink Electric has offered to rectify via the Revdex.com resolution process.3. When the system was activated, we didn’t recognize savings due to the fact that proper *** approval hadn’t been obtained by Rethink Electric.Once the inverter situation (item number two, above) is rectified, we would be happy to attempt clarification of that item in the reviews. If Rethink Electric will commit in writing to the original warranty periods, we will also attempt to make review updates stating that the warranty issue has been resolved and removing the item relating to *** approval.We accept Rethink Electric’s offer to provide the SolarEdge StorEdge inverter. We propose the following amended exchange procedure:1. Rethink Electric provide a new, functioning SolarEdge StorEdge inverter in factory sealed packaging to us, either in-person or via delivery (UPS or other) to our residence. We would be happy to provide a cashier’s check or credit card payment of $at the time of delivery or tracking number from shipper.2. We will do our best to swap out the existing SolarEdge SEinverter with the StorEdge model within ten (10) business days. Alternatively, we would allow Rethink Electric to swap the units at the time of delivery in order to (1) avoid delay and necessary return trip and (2) ensure agreement between the parties concerning functionality. If Rethink Electric chooses to perform the unit swap, we feel that they should do so at their expense since they originally installed the incorrect unit.3. We ask that Rethink Electric relinquish Administrative Access to the SolarEdge web monitoring portal, as well as provide a letter stating that we have complete ownership of the system.4. We will provide the SolarEdge SEto a Rethink Electric representative at our residence.We will attempt to modify our Internet-based reviews of Rethink Electric, pending resolution of the inverter and warranty issues as elaborated above.Please let us know if there are any questions.Thank you
Sincerely,
*** ***

We do not wish to address the specific complaints of the *** again, as there are disagreements on the various points madeWe want to find a resolution that provides both parties with peace of mind and contentedness with final outcomeHowever, we want to make a specific clarification on the warranties Rethink Electric cannot rescind the manufacturers' warranty for any of the products They come from the manufacturer’s alone We do not have power or influence over any of the manufacturer’s used in the installationThis is reasonable We are willing to accept a cashier’s check at time of the exchange of the new inverter for the old, working, inverter We would appreciate that calendar coordination be agreed upon through the Revdex.com so that there is no confusionRethink Electric is not interested in performing the hardware installation Additionally, we require that the new inverter be exchanged for the old inverter at the time of drop off of the new inverter, when we accept payment This seems to be the only fair way to perform the exchange since the customer has concerns about the honorable nature of how Rethink Electric conducts business, and Rethink Electric has concerns about receiving the equipment and payment as agreed There is no recompense if the *** decide to not return the old inverter, which is required to reduce the cost of the new inverter as per the upgrade program agreed toRethink Electric agrees to this, as long as the above steps are also agreed toWe believe this was addressed in Rethink Electric would like a bit more than an 'attempt to modify’ Again, we cannot do anything to have the ***’ make changes to the reviews after we have made the inverter exchange We request that the reviews be modified to remove negative feedback, and no further defamation to occur into the future Once this is done, we will gladly perform the exchange We have addressed the warranty issue in the beginning of the letterAt this point we have exhausted this issue and believe it is fair for both parties. We do not wish to negotiate this any further

Dear Revdex.com: Thank you for the update. Rethink Electric has not made any attempts to schedule delivery of the replacement inverter (the model that was originally purchased). Therefore, a time frame for installation of the proper inverter isn't available yet. Please let me know if there are additional questions. Thanks again. *** ***

Previously stated:At this point we have exhausted this issue and believe it is fair for both parties.? ? We do not wish to negotiate this any further.? 1.? ? ? ? This conflicts with that we already agreed on.2.? ? ? ? We can see that the inverter is currently working and we expect it to be working until the time it is removed.3.? ? ? ? Yes, we will give you a letter.4.? ? ? ? ? Ok5.? ? ? ? Once the *** have received the inverter, we request that the Revdex.com mark the complaint as resolved, the *** remove all reivews about Rethink Electric (from ***? *** and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form.As stated before, a cashier’s check for $will be provided at the time of the inverter exchange.It looks like we are in agreement, except number 5.? We do not want a ‘clarification’ of the warranty issue, as both parties disagree about the system being paid in full.? We want the reviews simply removed, and no future reviews posted.? This is a must have for us?

We appreciate Rethink Electric’s willingness to work toward a resolution and as stated, we are willing to attempt modification of truthful reviews if Rethink Electric takes steps that make such action appropriate.? ? 1.? ? ? ? ? ? ? We accept Rethink Electric’s offer to exchange the SolarEdge inverter that was installed for a StorEdge unit that has integrated battery backup capability.? At the time the unit exchange is scheduled, Rethink Electric will provide via email the serial number of the StorEdge unit that will be delivered.? The StorEdge unit will be in a factory sealed box, and the will not be in a box.2.? ? ? ? ? ? Both parties agree that Rethink Electric will not be involved with installation of the StorEdge inverter.? The SEinverter will be disconnected before the exchange occurs, which will make it impossible to confirm functionality of it when the exchange occurs.? Rethink Electric acknowledges this issue and accepts full responsibility for the SEunit at the time of exchange3.? ? ? ? ? ? The StorEdge unit and letter must be to our satisfaction for this process to continue.4.? ? ? ? ? ? The uninstalled SolarEdge SEwill be provided to a Rethink Electric representative at our residence at the agreed time.5.? ? ? ? ? ? As agreed by the parties, the existing reviews represent an accurate portrayal of our experience with Rethink Electric.? As elaborated during the Revdex.com process, we will attempt clarification of inverter issue if a successful exchange is performed as contemplated by this action.? This will occur after the inverter exchange has occurred as agreed and functionality of the StorEdge unit has been confirmed? As agreed by the parties, the purchase price included a “Rethink Electric Craftsmanship With a 48hr Response Window Years” warranty.? Although we paid for the system in full, on Feb3, Rethink Electric has made it clear that the aforementioned warranty will not be honored.? We would be happy to provide Rethink Electric invoices and proof of payment if that would assist in their realization that the system was paid for in full.? It is also important to note that honest portrayals do not represent defamation.? Thank you again.Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We reviewed all of our email accounts, and unfortunately, have no evidence of ever receiving an email through any of our @rethinkelectric.com email accounts, nor any phone calls.? We feel that this could have been resolved before any of the negative reviews and complaints were filed? Rethink Electric is more than willing to coordinate the exchange for the Stor-Edge inverter? We propose the following: ? 1.? ? Rethink Electric purchase the Stor-Edge inverter2.? ? Rethink Electric delivers the inverter to the *** house3.? ? The *** provide the SE7600-A inverter that Rethink Electric installed, in working condition, and a Cashier’s Check for $upon delivery of the Stor-Edge inverter to their house4.? ? Once the *** have received the inverter, we request that the Revdex.com mark the complaint as resolved, the *** remove all reivews about Rethink Electric (from *** *** and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form.? We ask that all communication/scheduling pass through the Revdex.com portal? As soon as we have a confirmation from the customer and Revdex.com this is an acceptable? resolution, we will place the order within business days