Previously stated:At this point we have exhausted this issue and believe it is fair for both parties.? ? We do not wish to negotiate this any further.? 1.? ? ? ? This conflicts with that we already agreed on.2.? ? ? ? We can see that the inverter is currently working and we expect it to be working until the time it is removed.3.? ? ? ? Yes, we will give you a letter.4.? ? ? ? ? Ok5.? ? ? ? Once the [redacted] have received the inverter, we request that the Revdex.com mark the complaint as resolved, the [redacted] remove all reivews about Rethink Electric (from [redacted] ? [redacted] and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form.As stated before, a cashier’s check for $will be provided at the time of the inverter exchange.It looks like we are in agreement, except number 5.? We do not want a ‘clarification’ of the warranty issue, as both parties disagree about the system being paid in full.? We want the reviews simply removed, and no future reviews posted.? This is a must have for us?
We appreciate Rethink Electric’s willingness to work toward a resolution and as stated, we are willing to attempt modification of truthful reviews if Rethink Electric takes steps that make such action appropriate.? ? 1.? ? ? ? ? ? ? We accept Rethink Electric’s offer to exchange the SolarEdge inverter that was installed for a StorEdge unit that has integrated battery backup capability.? At the time the unit exchange is scheduled, Rethink Electric will provide via email the serial number of the StorEdge unit that will be delivered.? The StorEdge unit will be in a factory sealed box, and the will not be in a box.2.? ? ? ? ? ? Both parties agree that Rethink Electric will not be involved with installation of the StorEdge inverter.? The SEinverter will be disconnected before the exchange occurs, which will make it impossible to confirm functionality of it when the exchange occurs.? Rethink Electric acknowledges this issue and accepts full responsibility for the SEunit at the time of exchange3.? ? ? ? ? ? The StorEdge unit and letter must be to our satisfaction for this process to continue.4.? ? ? ? ? ? The uninstalled SolarEdge SEwill be provided to a Rethink Electric representative at our residence at the agreed time.5.? ? ? ? ? ? As agreed by the parties, the existing reviews represent an accurate portrayal of our experience with Rethink Electric.? As elaborated during the Revdex.com process, we will attempt clarification of inverter issue if a successful exchange is performed as contemplated by this action.? This will occur after the inverter exchange has occurred as agreed and functionality of the StorEdge unit has been confirmed? As agreed by the parties, the purchase price included a “Rethink Electric Craftsmanship With a 48hr Response Window Years” warranty.? Although we paid for the system in full, on Feb3, Rethink Electric has made it clear that the aforementioned warranty will not be honored.? We would be happy to provide Rethink Electric invoices and proof of payment if that would assist in their realization that the system was paid for in full.? It is also important to note that honest portrayals do not represent defamation.? Thank you again.Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
We reviewed all of our email accounts, and unfortunately, have no evidence of ever receiving an email through any of our @rethinkelectric.com email accounts, nor any phone calls. We feel that this could have been resolved before any of the negative reviews and complaints were filed Rethink Electric is more than willing to coordinate the exchange for the Stor-Edge inverter We propose the following: 1. Rethink Electric purchase the Stor-Edge inverter2. Rethink Electric delivers the inverter to the [redacted] house3. The [redacted] provide the SE7600-A inverter that Rethink Electric installed, in working condition, and a Cashier’s Check for $upon delivery of the Stor-Edge inverter to their house4. Once the [redacted] have received the inverter, we request that the Revdex.com mark the complaint as resolved, the [redacted] remove all reivews about Rethink Electric (from [redacted] and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form. We ask that all communication/scheduling pass through the Revdex.com portal As soon as we have a confirmation from the customer and Revdex.com this is an acceptable resolution, we will place the order within business days
Previously stated:At this point we have exhausted this issue and believe it is fair for both parties.? ? We do not wish to negotiate this any further.? 1.? ? ? ? This conflicts with that we already agreed on.2.? ? ? ? We can see that the inverter is currently working and we expect it to be working until the time it is removed.3.? ? ? ? Yes, we will give you a letter.4.? ? ? ? ? Ok5.? ? ? ? Once the [redacted] have received the inverter, we request that the Revdex.com mark the complaint as resolved, the [redacted] remove all reivews about Rethink Electric (from [redacted] ? [redacted] and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form.As stated before, a cashier’s check for $will be provided at the time of the inverter exchange.It looks like we are in agreement, except number 5.? We do not want a ‘clarification’ of the warranty issue, as both parties disagree about the system being paid in full.? We want the reviews simply removed, and no future reviews posted.? This is a must have for us?
We appreciate Rethink Electric’s willingness to work toward a resolution and as stated, we are willing to attempt modification of truthful reviews if Rethink Electric takes steps that make such action appropriate.? ? 1.? ? ? ? ? ? ? We accept Rethink Electric’s offer to exchange the SolarEdge inverter that was installed for a StorEdge unit that has integrated battery backup capability.? At the time the unit exchange is scheduled, Rethink Electric will provide via email the serial number of the StorEdge unit that will be delivered.? The StorEdge unit will be in a factory sealed box, and the will not be in a box.2.? ? ? ? ? ? Both parties agree that Rethink Electric will not be involved with installation of the StorEdge inverter.? The SEinverter will be disconnected before the exchange occurs, which will make it impossible to confirm functionality of it when the exchange occurs.? Rethink Electric acknowledges this issue and accepts full responsibility for the SEunit at the time of exchange3.? ? ? ? ? ? The StorEdge unit and letter must be to our satisfaction for this process to continue.4.? ? ? ? ? ? The uninstalled SolarEdge SEwill be provided to a Rethink Electric representative at our residence at the agreed time.5.? ? ? ? ? ? As agreed by the parties, the existing reviews represent an accurate portrayal of our experience with Rethink Electric.? As elaborated during the Revdex.com process, we will attempt clarification of inverter issue if a successful exchange is performed as contemplated by this action.? This will occur after the inverter exchange has occurred as agreed and functionality of the StorEdge unit has been confirmed? As agreed by the parties, the purchase price included a “Rethink Electric Craftsmanship With a 48hr Response Window Years” warranty.? Although we paid for the system in full, on Feb3, Rethink Electric has made it clear that the aforementioned warranty will not be honored.? We would be happy to provide Rethink Electric invoices and proof of payment if that would assist in their realization that the system was paid for in full.? It is also important to note that honest portrayals do not represent defamation.? Thank you again.Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
We reviewed all of our email accounts, and unfortunately, have no evidence of ever receiving an email through any of our @rethinkelectric.com email accounts, nor any phone calls. We feel that this could have been resolved before any of the negative reviews and complaints were filed Rethink Electric is more than willing to coordinate the exchange for the Stor-Edge inverter We propose the following: 1. Rethink Electric purchase the Stor-Edge inverter2. Rethink Electric delivers the inverter to the [redacted] house3. The [redacted] provide the SE7600-A inverter that Rethink Electric installed, in working condition, and a Cashier’s Check for $upon delivery of the Stor-Edge inverter to their house4. Once the [redacted] have received the inverter, we request that the Revdex.com mark the complaint as resolved, the [redacted] remove all reivews about Rethink Electric (from [redacted] and any other websites they have posted comments to), and not disparage Rethink Electric in the future in any form. We ask that all communication/scheduling pass through the Revdex.com portal As soon as we have a confirmation from the customer and Revdex.com this is an acceptable resolution, we will place the order within business days