Finish Line

[redacted] 0in 0in 0pt" class="RecipientAddress"> [redacted] Dear ***: Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service I apologize for any inconvenience that you may have received with the Sports Illustrated subscriptionWe attempted to reach you via phone and email on 7/8/but were unsuccessfulIf you would like assistance with cancelling the magazine subscription, you may contact me back at 1-888-777-extor you may contact Sports Illustrated directly to cancel the subscription and receive a refund at 877-768-For the inconvenience, you will receive a $Winner Circle reward via mail within 5-business days Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Finish Line Customer Service Department

Order number [redacted] with this company and they charged me and sent me tracking numbers One tracking number showed that it was delivered; however, it was never received at my location The 2nd tracking number shows that it was never even picked up at UPS After numerous emails, phone calls, and even chats...I am stuck leaving a negative Revdex.com review for this company I would recommend avoiding them at all costs After finally speaking with someone that was going to have the order reshipped, I received item that was completely different than what I originally ordered (and not both line items purchased) I called again and was told that I would receive a full refund immediately for the order This was weeks ago now and I still have no refund I emailed immediately and was told that I would have to return the items before getting a refund...even though I never received the items that I purchased Very poor communication and obvious issues with internal notes on orders

December 29, 2015Revdex.com [redacted] [redacted] Dear [redacted] ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowI have reviewed your Winner’s Circle (WC) [redacted] , record and can confirm that your WC reward was requested for issuance on December 15, My apologies for the delay in the creation of your new replacement reward within the WC program You have other options for receiving the credit on your next order, by contacting me at the telephone number listed below; I will reduce your next purchase by $to satisfy the reward lost on your canceled order If you prefer to redeem the reward at your local Finish Line location at the Grapevine Mills, please contact me in advance and I will authorize the reward override.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward [redacted] Customer Care Supervisor(317) 613-

Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus
on providing our customers with quality service.I am very sorry that you did not receive your refund in a timely manner and had to call several times to find out the status of your refundI did some research and found out that a refund check for $is being mailed out to you and please allow 1-business days to receive it by mailPlease know that I have put in a request to have this expedited to youAlso, I have mailed a $gift card for this issuePlease allow business days to receiveAgain, we apologize for the inconvenience this matter has caused youWe appreciate your businessThank you again for bringing these matters to our attention
Sincerely,
Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** sorry but that last transaction was paid cash and I have the receivedSince my order was cancel we preced to make a new one and was paid chash you should look into your system

Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is
committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** and have been unable to reach youFinish Line will not charge your accountAnytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 02/If you are still seeing these holds, please contact me directly at *** ext*** and I will be glad to help!
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely,Finish Line Customer Service Department

July 28, 2016Ref: 11599198*** *** *** *** *** *** *** * ** ***
Dear Ms.***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I apologize for the delay in the processing of your refund Your refund invoice was created July 28, 2016, to return the funds back to your account The amount processed for your refund was $ I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurredYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you I will be providing you with a $gift card for the inconvenience with this process.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

December 14, *** * *** *** *** *** ** *** ** *** RE: *** Dear Mr***,
Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceOur apologies for the error with the shipment that you expected for order ***A UPS label has been submitted please allow business hours to receive via emailYou may drop the package off at any UPS hub locationAlso, a refund request in the amount of $has been processedPlease allow 5-business days for this to reflect into your accountWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI WILL ACCEPT ONLY IF FULL AMOUNT IS REFUNDED! THE ONLY AMOUNT THAT HAS BEEN REFUNDED BY THE COMPANY TO DATE IS THE $SHIPPING CHARGETHE MERCHANDISE REFUND HAS STILL NOT BEEN PROCESSED
Regards,
*** ***

December 11, 2016***> REF: ***> ***
*** *** *** ** *** ** ***> Dear Mr***, ***> Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.***> Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service***>***> ***> After review of your order it looks like there were gift cards sent to youI apologize you did not receive thoseI have requested replacement gift cards be sent out to you todayI attempted to reach you on December 12, 2016, and was not successful. If you have any other concerns please reach us at 1-800-777-ext 1141***> Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.***> ***> Thank you again for bringing this matter to our attention.***> Sincerely,***> Finish Line Customer Service Department***> ***>

On 12/20/we ordered a pair of Nike kid's basketball shoes online from Finish Line for my daughter's only Christmas present from SantaWe paid $in shipping in order to receive the item BY NO LATER THAN 12/24/ On 12/I called the company to check to see where the order was The customer service representative that I spoke to stated that UPS was running a little late (blaming the issue on UPS), but he reassured me that it would be delivered BY Christmas Day I became frustrated on the phone and asked for my shipping to be refunded He initially offered me 1/of the shipping back, but I insisted on the entire amount to be refunded and he eventually got authorization to give me the entire amount back
On Christmas morning all the children received their Santa presents, but my daughter received a note from Santa saying that they would be arriving a little late (but today), since that was what the customer service representative promised (I would love to replay the recorded conversation to validate this) Christmas day came and went without the sneakers arriving On 12/26, I called the customer service number again and the new person that I spoke with stated that there was not even a UPS tracking number on the sneakers because THE SNEAKERS HAD NOT EVEN BEEN processed by Finish Line yet! Not only were the sneakers NOT going to be there by the date that was promised (12/24) with the $shipping, but the first representative LIED and promised that they were only ONE DAY late due to an error with UPS!!! If they had let me know with an email immediately that the order was delayed, then that would have given me the opportunity to buy her a different pair of sneakersIf the representative that I spoke to on 12/had been HONEST, then we would have been able to handle it differently instead of having my daughter constantly checking the doors for a package from Santa for the ENTIRE Christmas Day The representative that I spoke with on 12/did not speak very good English and that was frustrating, but in addition to that- when I told him that it was my daughter's ONLY present that she wanted from Santa, he chuckled at me For some reason, he thought that it was funny I did not Although I did receive my entire shipping back as well as an apology email from the VP of Customer Service with a $gift card, I am still very disappointed with this company's dishonesty Ultimately, I told the representative on 12/to CANCEL this order and give me a refund I think that consumers need to know that this company is dishonest and if you order from this company, you better not actually NEED the item that you are ordering

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and after effort on my end reached out to your customer service team and was put in touch with a wonderful cs rep at finish line who assisted me thought the process of getting a refundThe fact that you guys held those authorizations on my card for more than hours is unacceptable and had I not took my time to call and stay on hold my conferencing American Express on the line I feel those charges would have still been hanging on my cardMeanwhile, you had no intentions of shipping me anything yet thought it was "quality service" to type up my funds with pending authorizations and not ship me a productThat's your idea of quality service and I find it to be a circus act.
Regards,
*** *** ***

Finish Line N Mitthoeffer Road Indianapolis, IN
11pt;">June 9, *** *** * * ***
*** *** *** ***
*** ** *** Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI have reviewed your order *** and I called left you two messages and I sent you an email to reach out to youI am very sorry that your order was cancelled. Please know that our online inventory includes in-store inventory as well, and it’s based on real time dataTherefore, your product was available somewhere when you placed the orderIt was sold out before fulfillment could take placeI truly apologize for the inconvenience Per our conversation, I will be happy to place a new order with you and then take $offIf you would like to place a new order, please call me at 1-888-777-ext***, if I am not available anyone will be able to assist you as I have noted your order We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

I ordered two sweatshirts online from FinishLine on December 10th On December 14th, I received an email saying they hadn't forgotten me, and that my order was still being processed I happened to notice at that time that one of the sweatshirts had been cancelled due to no inventory We are now days from that order being placed, and I went into my paypal account to check on shipping only to find that they have cancelled the other sweatshirt as well with NO NOTIFICATION I thought this was a decent company that would care about customer service Tried live chat: it is unavailable Tried calling company: They are not receiving phone calls What company closes down their customer service? I strongly suggest you not waste your time with this company

I purchased shoes from a Finish Line store location and the company sold my credit card information with mailing address to Sports IllustratedI was charged for magazine subscriptions I did not authorize

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235March 9, 2016REF: *** ***
*** *** *** ***
*** ** ***Dear Ms***;Thank you for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store locationI apologize that it was less than satisfactory and for any inconvenience caused by the miscommunication with the Jordan rafflePer our conversation, I look forward to you following up with me after the discussion with your daughter so we can look into the issue furtherYou can contact me at 1-888-777-ext *** Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I contacted Kasey on 11/11/and still have not received a response I have attached my winner's reward information for your review I repeatedly asked representatives to look at the creation date as well as the name on the account this rewards is registered toI was told this is no longer my numberI would like to know why it was changed I allowed a copy worker to place an order through my rewards one timeThe points for my purchase should have gone to this accountI don't know why a different winners circle account was created in store Again I am continuing to deal with individuals who are unable to communicste and deal with awful language barriersI wish to get this issue resolved right away I no longer will be a customer of finishline to due to the lack of communication and no resolutionI have requested a call back from a supervisor through customer service and have yet to receive oneThe level of unprofessional people at this company is ridiculous.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear Revdex.com, thank you for helping with this caseHowever, I have not received any refund promised by Finish Line (I checked my mailbox today, and nothing there)Can you help me?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI need this case reopened as I have never received my replacement gift cards
***

Finish
Line Inc
N Mitthoeffer RdIndianapolis,
IN 46235December
11, 2015*** ***
*** *** *** **
*** ** ***
*** ***Dear
Ms***:Thank
you for notifying us of your complaintWe strive to provide you with the best
possible
service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.I have
reviewed your order and confirmed that the Men's Stadium Minnesota Golden Gophers College
Cotton Pullover Hoodie was a mishipment and
would like to apologize for the delay in your refundI have submitted the
refund request in the amount of $to be processed back to your cardThe
total time for the refund should be approximately 3-business daysYour
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department