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Fink Abstract Co

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Fink Abstract Co Reviews (4)

Unfortunately, I do not have documentation After I submitted the online request, I was shown a screen that thanked me, told me my account would be discontinued, and that my IP address had been recorded I did not think it necessary to take a screen shot since I assumed my account had been discontinued and there was nothing more for me to do I want to thank you for your help with this issue

Good Morning, The results of the initial investigation showed that the mirror had previous damage and when damage occurs where there has been previous damage we are not responsibleAttached are the images taken at our locationPlease note the back of the mirror shows clear damage (scrapes and gauged surface)A bump/scrap like that could have internally cracked or weakened the mirrorThe cracks on the mirror are on the exact opposite side of the previous damageThe previous damage and the age of the vehicle both contribute to the weakening of the mirror surfaceWithout the weakening of the mirror surface that damage would not have occurredThat said we are willing to authorize half of the estimate $be paid to help with the repairsIf that is satisfactory then we can go ahead and proceed to process the claim on our endPlease advise how you would like to proceed Thank you, Lisa

Good Morning,For Customer Id: ***+ [redacted] We show the account name as [redacted] ( We received an email from [redacted] in regards to this issue as well)The customer first notified us of wanting to discontinue her account on 11/12/The account was discontinued less than 24hrs later on 11/13/17.There is a detailed history in both the email and in the sales receipts report attachedThe customer had services from 05/2016-07/25/where she used the services regularly and in July her account was closed due to her credit card declining.Since the account closed 07/25/no payment was withdrawnMr Wash received no payments since the account was closed.The customer signed back up with the plan on 08/18/I have attached her agreement that shows the customer ID number as the one relevant in this case.There has not been a month of her subscription that the customer did not useHer last carwash was was on 11/11/No Refund is due since the plan has been in full useThe customer's failure to cancel online is human errorOur site is up and running and per our IT department the site has not been downWe cannot control human errorTo address the customer's claim that customer service did not get back to her I have included her email that shows she contacted us on Sunday 11/12/at 1:51pmOur offices are closedShe was responded to less than 24hrs later on Monday morning at 10:03amEmail is our preferred method of communication and since our office is closed on weekends it is more than likely the voicemail box was fullThe voicemail message does not say to leave a message it says to please email usAs the customer did and was responded toCurrently I do not see any issues with the customer's account nor to the customer service the customer receivedThe only issue I see is the name on the accountIt appears that more than one person has use of this account since there is two namesIf someone else in the household signed up and the other is unaware that could lead to confusionThe customer is welcomed to email us at [email protected] if she has any more questionsAs of right now her account was scheduled for discontinue as per her request less than 24hrs ago Lisa G***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: MrWash should not be free of any liability if an employee damages a part of a customer's vehicle, regardless of where the part came fromTheir of many aftermarket parts on vehicles today that are stronger and more reliable than the original part that came from their factoryHaving a policy that prevents MrWash from being liable from damage to any part of the vehicle by an employee (factory or aftermarket) gives MrWash's employees the right to be as abrasive in their cleaning methods as they chooseThis is a poorly and unjust policyMrWash should do the right thing and own up to the damage they did, by paying for the repair to the driver's window tint and return the vehicle to the state it was in before it went through the car wash.Regards, [redacted] ***

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