Sign in

Fink Furniture Repair Service

Sharing is caring! Have something to share about Fink Furniture Repair Service? Use RevDex to write a review
Reviews Fink Furniture Repair Service

Fink Furniture Repair Service Reviews (9)

Company's response below: From: < [redacted] >Date: Tue, Feb 9, at 1:PMSubject: Complaint ID [redacted] To: [redacted] >Dear Mrs***;Mr [redacted] originally called our office on 11/04/2014; his complaint was that he could not get ice through the dispenser on his freezer doorOur technician arrived later that day and found the dispenser lever broken in two piecesAt the customer's request our technician epoxied the lever back together and informed the customer that if it broke again (company policy is within days) we would apply today's charges to the future replacement of the lever.Mr [redacted] paid $and was satisfied with the service.Fast forward to 11/19/2015, over a year laterMr [redacted] calls our office and states he would like the lever replaced and credit for the $he paid last year; he also stated that he did not want to spend time at home waiting on tech since lever needed to be special ordered in and that tech had the model number and knew what was needed Our dispatcher informed Mr [redacted] that since it had been over a year we would need to dispatch the tech back to his home and confirm what was needed Mr [redacted] was adamant that all he needed was the lever and demanded it be ordered We informed him we would have to schedule an appointment and have the technician re-evaluate the refrigerator before ordering any parts.Mr [redacted] refused to cooperate I will not authorize a refund for a repair that was over a year earlier.Sincerely, [redacted] Fast Repairs, LLC

Company's response below:I am in receipt of your letter dated July 22, Please see my response below.Mr [redacted] , called our office a few days after the technician left his home and stated the refrigerator had been working fine since the technician left and he wished to cancel the service We explained to him that the part was already ordered and as stated on the invoice he signed there are no refunds on deposits or service We also explained to Mr [redacted] that he probably had an intermittent board issue where sometimes it would work and sometimes it wouldn’t as it was not working when he called and scheduled the service appointment Mr [redacted] stated that he would like us to hold on to the part when it arrived and that he would call back to let us know what he wanted to doMr [redacted] called back in January and again stated he wanted a full refund as the refrigerator was still running We informed Mr [redacted] that we could not offer a refund but would be more than happy to install the part per our contract.We want to install the part he ordered and paid for and will be more than happy to as soon as Mr [redacted] will give us entry and access to the refrigeratorSincerely, [redacted] Fast Repairs, LLC

I am rejecting this response because: I agreed the service charge of $was paid because we did change our mind after the initial visit (as I mentioned in my compliant but I disagree what she meant "I was not pleased because of the 10% off not applied"First, I was not please because in their first visit, they found the problem was the pressure switch onlyThe technician has never mentioned "the tube located at the bottom of the tub was cracked" or "replaced the tube"They had been telling us was the "pressure switch" problem (1st visit), then blame the machine was too old and it's GE machine's constraint that they would inform them about it (2n visit & 3rd visit), then told us not to use the 'super large load"My husband and I were there and she's never mentioned about their different findingsYou may refer to their invoice and worksheetAbout the overflow, it did happen (after rinsing) after their 3rd visit when we used the medium (not super large, not even large or extra large load)My complaint was their first finding was inaccurate and if it's not just the pressure switch problem, we could've not fixed it - just wasted the service charge of $instead of paying another $
Regards,
*** ***

On 04/24/2015 our company was dispatched to the [redacted] residence for their [redacted]c washer which as overflowing.   I was the actual technician who performed the service to the washer along with a second technician, [redacted].  On our initial visit the washer was literally...

overflowing which means the water level would not stop, the water would continue to fill the tub and then overflow.  I quoted $298.00 to replace the water pressure switch.  Mr. [redacted] stated that he would purchase a new washer and paid the trip charge of $92.50. A few days later, Mr. [redacted] called our office and stated that he had changed his mind and wished to have the washer repaired he asked if he would receive credit for the $92.50 he had paid on 04/24/2015.  We informed him that is not normally the case but as a courtesy we would apply the $92.50 service toward the repair. On 05/05/2015 we returned to the [redacted] residence and installed the new pressure switch, tested the unit multiple times to insure it would not overflow (it didn’t) and reassembled the washer.  Mr. [redacted] paid $223.12. (The invoice breakdown is as follows: $294.97 [Parts/Labor] + $20.65 [tax] = $315.62 – $92.50 [credit] = $223.12)  Mrs. [redacted] states in her letter that we only gave her credit for half the service charge paid on 04/24/2015 this is not true.   Mrs. [redacted] contacted our office on 05/06/2015 (a day after the service was performed) and stated she wished to receive the 10% OFF coupon advertised in the yellow pages.  She was informed that we could not authorize that coupon as it was not presented at the time of service and we had already granted a credit of the $92.50 service charge.  Mrs. [redacted] was not pleased with our response and continued to call our office for several days requesting a credit be issued to her credit card for the coupon. On 05/15/2015 we were again dispatched to the [redacted] residence because Mrs. [redacted] stated the washer had started overflowing again.  Upon our arrival we tested the machine to see if it was going to overflow.  It did not overflow; however, it was leaking.  We disassembled the washer cabinet to locate the leak.  We found that the tube located at the bottom of the tub was cracked.  Unfortunately, this specific tube cannot be replaced without replacing the entire tub which is not cost effective.  While troubleshooting the washer we noticed it would only leak on the “Extra Large” load cycle so we did suggest possibly using a smaller cycle until they could purchase a new washer.  Mrs. [redacted] contacted our office a few days later and stated it was leaking on every load cycle and demanded a full refund.  We informed Mrs. [redacted] that we could not have known of the secondary issue as it did not exist during our initial visit in April but as a courtesy since she did need to purchase a new washer we would issue a 50% refund of the service performed on 05/05/2015. That refund was issued back to their credit card on 05/20/2015.  The service we provided was not faulty. Mrs. [redacted] mentions she could not find our company policy regarding refunds but it is clearly written on the invoice we left with Mr. [redacted] and signed by him. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this because their technician during the first visit did as little as possible to assess or fix the issue as noted in my complaint. I had a competitor of theirs come out to assess what was wrong with the my dryer and assessed that the old knob was removed incorrectly and partially stripped the stem, so in their attempts to replace knew knob, the new knob wasn’t going to stay on. Once the screws were taken out to expose the inside console, the bracket that holds the timer and stem for the knob was missing a screw making it loose. As far as the previous technicians cleaning out the vents, all he did is clean the area where the lint is removed after each load. The competitor found that the exhaust vent for the dryer wasn’t even touched by the previous technician. I had to pay the competitor to repair my dryer and the cleaning of vents out. They acted in a very poor and unethical manner and when their technician came back at my insistence he tried to tell me that I would need to replace the [redacted]board. The dryer needed a competent and ethical technician not one trying to pull the wool over [redacted] folks eyes!
Regards,
[redacted]

We will address the complaint per sentence topic:  1.[redacted] [redacted] States:  "I am rejecting this because their technician during the first visit did as little as possible to assess or fix the issue as noted in my complaint."Reply:   The statement is not true, and [redacted] [redacted] stated in previous correspondence that she was not present during the time that [redacted] was working on dryer.  2. [redacted] [redacted] States: "I had a competitor of theirs come out to assess what was wrong with the my dryer and assessed that the old knob was removed incorrectly and partially stripped the stem, so in their attempts to replace knew knob, the new knob wasn’t going to stay on. Once the screws were taken out to expose the inside console, the bracket that holds the timer and stem for the knob was missing a screw making it loose."Reply: Produce a legible copy of the "competitor" appliance service invoice with stated comments. We can then proceed to sue the competitor for slander.3. [redacted] [redacted] States: "As far as the previous technicians cleaning out the vents, all he did is clean the area where the lint is removed after each load."Reply:  [redacted] [redacted]'s [redacted] and [redacted] witnessed [redacted] take the dryer apart and cleaned the dryer of all lint build up. The [redacted] and [redacted] was at home during the service visit. [redacted] [redacted] should verify with her [redacted] and [redacted].4. [redacted] [redacted] States: "The competitor found that the exhaust vent for the dryer wasn’t even touched by the previous technician. I had to pay the competitor to repair my dryer and the cleaning of vents out."Reply: This is a true statement assuming the "exhaust vent" is the vent that passes thru the house, which is part of the house.  But why does the "exhaust vent" have any thing to do with the original complaint which was: dryer will not start, and blinking.  After the repairs was completed and at the second service call request, customer stated "not drying"... was not part of the service requested during the first visit.5. [redacted] [redacted] States:  "They acted in a very poor and unethical manner and when their technician came back at my insistence" Reply:  [redacted] [redacted] would not allow the technician to communicate due to her state of mind which was loud and violent in nature.  She was screaming at her [redacted] [redacted] and our technician.  She was making accusations and was angry at her plumber, air conditioning contractor and [redacted], our tech. She stated "all service companies was crooks."  I must assume she was having a bad week.6. [redacted] [redacted] States:  "he ([redacted]) tried to tell me that I would need to replace the motherboard."Reply:  Not true. [redacted] never said anything about a motherboard", [redacted] told her she "MAY" need a Console Face or Back splash ([redacted]) because they are known too break and the timer is no longer held in place after the plastic breaks...  [redacted] also told her, if the dryer needed any additional parts, it would be done at the cost of parts only, with no labor charges or other charges, ... but as [redacted] was trying to communicate with her, [redacted] [redacted] was continuing with her anger and she was very aggressive... [redacted] states [redacted] [redacted] was "in his face"... [redacted] had no choice but to leave the job-site... [redacted] called the office and explained the hostility at the job-site, and office also advised [redacted] to leave due to safety concerns.7. [redacted] [redacted] States:  "The dryer needed a competent and ethical technician not one trying to pull the wool over [redacted] folks eyes!"Reply: We are among the most competent and ethical service company not only in [redacted] and [redacted] counties but also in the United States... we have no need to pull wool over any ones eyes.  We process over 600 service calls per month thru our dispatchers and provide great service to our gracious and grateful customers.  We have thousands of customers in our database that we have provided great service to and continue to provide great service as needed. Our technicians are requested by name most of the time as our repeat customers call in for service.The more people we service, it stands to reason, the more unreasonable people we will run into... for every 300 clients we service, we get 1/3 negative reviews ?  The negative reviews represent less then 1/3 percent of the total calls we do...  We try our best to be the best, and we do our best to please our customers... but sometimes it's impossible.

[redacted] has filed this complaint based on her lack of understanding of the ** Dryer and **'s Manufacturing quality standards regarding low end ** Washers and Dryers..  The facts are during the first service visit, our technician ([redacted]) took the dryer apart (the dryer cabinet) to...

inspect and discover the issues and found the Timer Knob physically broken and the dryer dangerously clogged with lint. (it was a fire hazard). [redacted] cleaned out the dryer (vacuumed and cleaned up the dryer) and installed a brand new timer knob on the TIMER.  The dryer was working fine upon our departure.** Dryer knobs are prone to breaking rather heavy hands are utilized to turn timer or not.During the follow up visit, [redacted] advised Mrs [redacted]  that the ** Dryer had suffered another breakage but this time it was the TIMER RETAINERS on the back of the GE FACE-PLATE (console) which holds the TIMER in place.[redacted] also told the client our service company would do the repairs, and waive all service charges for both the current visit and the followup visit required to install the new console head and also waive all labor charges and gasoline charges.... all she would be required to pay is the COST OF THE PART.Mrs [redacted] became violent and abusive to [redacted] and was complaining also about the HVAC and PLUMBER from previous repairs and she stated all service men are crooks and dishonest.  [redacted] was not auguring with Mrs [redacted] as she states in her complaint.  [redacted] was being humble and polite and trying to explain the repairs required to fix the dryer.Also, ** Dryers are prone to the "same" issue and repairs on a daily basis across the [redacted], and the service companies do not manufacture the appliances, however, service companies are called on daily to repair the modern day appliance junk that consumers are forced to buy from appliance manufacturers.  We did nothing wrong at Mrs [redacted] residence, and we provided GREAT FAST service, and we will not issue any refunds which are not due.

Company's response below: From: <[redacted]>Date: Tue, Feb 9, 2016 at 1:40 PMSubject: Complaint ID [redacted]To: [redacted]>Dear Mrs. [redacted];Mr. [redacted] originally called our office on 11/04/2014; his complaint was that he could not get ice through the...

dispenser on his freezer door. Our technician arrived later that day and found the dispenser lever broken in two pieces. At the customer's request our technician epoxied the lever back together and informed the customer that if it broke again (company policy is within 30 days) we would apply today's charges to the future replacement of the lever.Mr. [redacted] paid $198 and was satisfied with the service.Fast forward to 11/19/2015, over a year later. Mr. [redacted] calls our office and states he would like the lever replaced and credit for the $198 he paid last year; he also stated that he did not want to spend time at home waiting on tech since lever needed to be special ordered in and that tech had the model number and knew what was needed.  Our dispatcher informed Mr. [redacted] that since it had been over a year we would need to dispatch the tech back to his home and confirm what was needed.  Mr. [redacted] was adamant that all he needed was the lever and demanded it be ordered.  We informed him we would have to schedule an appointment and have the technician re-evaluate the refrigerator before ordering any parts.Mr. [redacted] refused to cooperate.  I will not authorize a refund for a repair that was over a year earlier.Sincerely,[redacted]Fast Repairs, LLC

Company's response below:I am in receipt of your letter dated July 22, 2016.  Please see my response below.Mr. [redacted], called our office a few days after the technician left his home and stated the refrigerator had been working fine since the technician left and he wished to cancel the service....

We explained to him that the part was already ordered and as stated on the invoice he signed there are no refunds on deposits or service.  We also explained to Mr. [redacted] that he probably had an intermittent board issue where sometimes it would work and sometimes it wouldn’t as it was not working when he called and scheduled the service appointment.  Mr. [redacted] stated that he would like us to hold on to the part when it arrived and that he would call back to let us know what he wanted to do. Mr. [redacted] called back in January and again stated he wanted a full refund as the refrigerator was still running.  We informed Mr. [redacted] that we could not offer a refund but would be more than happy to install the part per our contract.We want to install the part he ordered and paid for and will be more than happy to as soon as Mr. [redacted] will give us entry and access to the refrigerator. Sincerely,[redacted]Fast Repairs, LLC

Check fields!

Write a review of Fink Furniture Repair Service

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fink Furniture Repair Service Rating

Overall satisfaction rating

Address: 88 Countryside Lane, Buffalo, New York, United States, 14221

Phone:

Show more...

Web:

This website was reported to be associated with Fink Furniture Repair Service.



Add contact information for Fink Furniture Repair Service

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated