Fink's Construction & Design

I am rejecting this response because: *** *** is claiming we tried to cash in on our insuranceWe handed every check over from our insurance to *** *** .The checks came with our names and ***'s name on them, we signed every check and handed them to ***, he then had all control of the money received from the insurance, we did not get or take a dime of the money he had all controlWe still to this day have no clue how much was actually spent to do our home or what was left, he had all control and did not have to show proof to the insurance what he spent or had left overI have proof from the insurance *** had all control of the money*** did walk us through the house when he claimed he was finished but it was the insurance who said these things were to be completed and *** did not complete everything we told him to complete, this will be between him and the insurance not you the clients, he signed a contract with your insurance not youYes he installed a higher quality floor in the kitchen and for cabinets than what what we had before , because we eliminated windows than what we had before, walls , doors, he did not have to rip out the living room or front porch flooring and etcThis is how he was able to put more money into the kitchen and floors, because we saved in these areas*** only took us to purchase things one time after that we was told to go ourselves and when we did we ALWAYS ask what is the budget because we again had no clue how much was in the budget, he controlled it all*** was asked to remove all of the pictures he took of our home from his *** page after he walked off of the jobI have ***'s message he sent me stating, as soon as I hear from your insurance as to why they took money from my final payment I will return to finish the jobWe decided since he walked off of the job and did not want to finish no matter what the outcome was from our insurance we did not want him to return to finish anythingOur insurance had to have a professional plumber to come in and fix our plumbing because it turned out while during construction his crew had wood from the walls down in the pipes, *** made the statement the plumbing was like that when he got here, that is not so there was no running water in the house or electric when *** arrived due to the fire everything was turned off, we have never had plumbing issues and we have proof from the plumber that's what caused the issuesAs far as buying extra carpet so there was no seams,when we asked for any extra carpet he said I am putting that in my house I paid extra for itWe asked for proof he paid for it and not from our insurance he laughed and said it was not possible to give all the proof because this job was a big task .*** does have statements from the insurance saying he completed everything because we were givin the option to finish everything ourselves and we agreed because the insurance said they just wanted rid of him and this was the easiest way to close everything out*** made the remark he did things to make us happy, this was our home not his , he did try to suggest things that was not our taste and the money was there to have these things we asked him every time is the budget ok for this or that*** was the one in charge of all money he could have went with us to pick things out and he did not want to so we were left to do it not knowing what the budget was ,so again we did ask if it was in the budget and if not we said we would pay the extra if it wasn'tIf *** claims he went above what our insurance was paying to compete our home we would like to see proof of all the receipts on how much he actually spent to complete everything and how much was actually left over that he lined his bank account withAgain all checks were signed and handed to ***, there was no way of us cashing any of the checks unless he signed them also , he had all controlIt is sad that he wants to make it look like we were trying to cash in on our insurance when he cashed all checks, not good for business on his partTo end this we would like to have copies of all the receipts he claims he has showing it was all put into our home so we can total everything with the money our insurance gave him
Regards,
*** * *** ***

In regards to the plumbing issue, that problem was there the first week I came on to the job siteMy
best guess is that the debris got in there when the fire was being put outEven the home owners at one
point agreed that this could have happened when the fireman were tearing walls outNo one is to
blame, just another product of the fireSeveral times I tried to clean the drain out, free of any chargeI
then suggested bringing a plumber with a camera, as I don't have oneI did my best in this instance to
help the home ownersAfter repeatedly going back and forth on these issues I have learned that you
cannot please everyone no matter how hard you tryIn the end, some people are just so full of hatred
and discontent that no matter what you say or do, they will always have something negative to sayI do
not need the last word in this to know I am not the man they have made me out to beMy other clients
know if anything arises after the job is complete I am quick to respond and helpUnfortunately this
relationship has been severed, and they have made it clear that they do not want my servicesI will
grow from this experience, move on, and continue to offer the same professional services as I have
always done for well over a decade
*** ***

I, *** ***, owner of Fink's Constructjon and Design was hired to restore the *** home
after a fireI restored the home to a much higher standard than it was before the fireFor example, I
received a letter on *** of Mrs*** complaining about outlets she thought I had
left over
But, in fact, I actually installed about more receptacles than what was in the original homeI a1so
installed a higher quality flooring material for the kitchen than was allowed by the insuranceThe
insurance only paid me to replace what was there, which was vinyl sheet goods, however, I replaced
with laminate which cost twice as much just to make the client happyI made their bathroom and
kitchen twice as big as their original onesI spent over $on countertops and cabinets which the
insurance only paid me for what was there, that was only for about $also installed a higher
quality siding than the insurance paid for, the siding I installed was twice as much as the original, this
came out of my final payment also, but I was ok with thatThe insurance only paid for the insulation
that was in the attic which was cellulose, once again I went above and beyond and installed attic cat
which cost twice as muchI wanted the home owners to be happy and have a beautiful homeI have
written documentation from the insurance company, *** *** *** ***, stating that
I completed the repairs at the *** ResidenceAs far as the extra supplies, the insurance company
does not pay for extra materials, they just pay to restore the home to its original state, and again I went
above its original standardI ordered extra carpetso there would not be a visible seam in the floorExtra
materials were coming out of my final paymentAt the time of the insurance walk through I asked
several times if everything was complete or if I missed anythingI was told by Mrs*** "No, you
have completed everything"If I knew there were things not completed I would have definitely finished
themI have never had an uncompleted jobThe ***'s all a long had said they would do the
basement, not II did not realize they were just trying to cash in on their insuranceOn the day Mrs
*** confronted me outside her home, I was only bringing my work trailer, back to the town which I
live in, since the big tasks were done the trailer was no longer needed thereThere was some final
payment in question (now taken care of with insurance company), and I just wanted to be sure all was
well before I finished installing the guttersAfter Mrs***'s confrontation with me, I was told by the
insurance company that the ***'s no longer wanted me to put the gutters up or work on their
homeI did give them the receipts they asked for, the insurance company is aware of this tooThe
***'s harassed me on *** for quite some time after the falling outRequesting all photos to be
removed because they were to "private" and "personal", yet I have written proof of where she
approved me to post themBefore the fall out the ***'s praised my work time and time again in
person and publicly on ***I also have proof of thatI am disappointed in how things have ended,
but I have learned a valuable lesson from this client
Sincerely,
*** ***

As far as Mr*** claiming the plumbing issues was there the first week he arrived is false, all plumbing was shut off, and yes we did agree it could have been something due to the house fire until we had proof from the professional plumbers that it was when the walls were tore out and the toilet had been removed from ***We have pictures of the wood that was in the plumbing, there is no way possible this piece of wood could fit down a toilet "common sense"As far as him claiming he cleaned the drain out for free is a lie, Mr*** was paid well from our insurance to do all plumbing work in the amount of $ 2,295.20 this was in the contract he signed with them, We have a copy of the contractWe called the plumber in the day *** told us if he had to snake the drain again he had to charge us $an hour to do so, when we told him he wasn't charging us anything he suggested to call someone else more experienced so we didWe called our insurance company first and told them *** wanted to charge us and they said , he was not suppose to charge us for anything he has been paid well enough to complete the job he agreed to take on*** never wanted to discuss any issues with the insurance only ushad he had more experience working with insurance claims he would have known thisIt's sad to hear him make claims that we are full of hatred and discontent, those are strong words coming from someone to claims to be a professional and has been in business for a decadeWe do not hate *** or anyone else, we appreciate everything that has been done to our home, everyone he hired in to do the big task he takes credit for worked a lot and done a great job, we couldn't be more thankful during this horrible experience having lost everything in our homeI praised *** and his crew everyday for the work they done, it wasn't until he walked off the job over money takin from his final pay which he accused us taking it from him, again he always came to us with issues when he was to discuss it with the insurance not us*** says he will grow from this experience, I HOPE he does because if we had know this was his first BIG TASK working with an insurance claim as we are finding out more everyday from others we would have hired someone more professionalThis matter would not have became an issue if he hadn't walked off the job and took every single piece of every materials he had left over to use for himself for his next job or in his home that was paid to him from our insurance companyWe state this fact because whenever we ask him to leave the extra carpet, paint, siding, and much more he made sure he took every thing that day and it took our insurance company to tell him to bring it backAs far as him wanting to prove himself with receipts showing every dime he received from insurance was put into the home he will not do because he doesn't want to show proofWe on the other hand have every receipt for everything purchased, he didn't have to show proof to insurance with any receipts though when we asked the first thing he said was he needed them, why he needs them id beyond us because he can't claim them for anything on his business it was our insurance who paid out to rebuild our home not his money*** again had to be told from insurance he had to give us all receipts we asked for because he wasn't willing every time we asked himSo as *** says we will learn from this experience, we will not end this as he did in a mean and hateful way, we will end all this with being the honest one and praying he has learned a lesson with working with a insurance claim since this was his first.Lesson learned for him, you have to follow a contract when you sign it and not take your issues to the clients but to whom you signed the contract withLesson for us never hand over any money to a contractor if you have the option to control it, just goes to prove you can't trust anyone Again I will keep all the pictures and documents for proof whenever he wants to claim we lied and are just being hatefulWe appreciate everything that was done for us up until he decided to be a shady person