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Finn Scale Company

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Finn Scale Company Reviews (4)

We received a service call from [redacted] to come out and look at one jeweler’s scaleOver the phone Eric explained that we would take a quick look at the scale onsite but that it would most likely have to be taken to our shop for a full diagnosis and repair because these types of scales have very delicate parts and would need to be completely disassembled [redacted] agreed to the notion of having the scale taken from their store for diagnosis and repair estimateOur technician, Bill, responded to the service call onsite on 12/11/2015, met with [redacted] and ***, and was asked to service two scales instead of only one that they had requested service forBill checked the scales briefly and received permission to bring the scales to our workshop for further testing as per the agreement between Eric and BarbaraAfter inspection and diagnosis of the first scale, Estimate # [redacted] was sent to the customer to repair the scale for Included on that estimate was the price for a replacement scale since this scale is obsolete and the cost to replace the scale is comparable to the repair costOn 12/17/we sent the estimate for their second scaleThis estimate explains that no parts are available for that scale and includes the cost and specs for a replacement scale.We sent Invoice # [redacted] on 12/17/for the labor costs incurred with the service call to test their scalesThe invoice totals including taxOur typical invoice for this type of service is field service charge for picking up the equipment as well as per man hour for time spent on scale testing/diagnosisWe also typically include travel time, but we did not charge travel time to the customerWe charged flat rate for service call, and three hours diagnosisDiagnosis service includes testing the piece of equipment to see what the initial complaint is, full disassembly of scale, checking all parts, testing components, contacting vendors to track down obsolete parts, and reassembling scaleThe total billable hours spent on these scales are closer to hoursWe only billed three hours because this is a new customer and figured we would keep the service call invoice low in hopes of future businessWe even offered a 25% discount on the invoice if the customer purchased two replacement scales[redacted] had not come into the picture until after the estimates and invoice were sentBrian and Eric had both spoken with [redacted] and explained several times that we had no issue releasing the scales provided that they send someone to pick them up and we received cash payment in full for the invoice [redacted] would only agree to pay since she feels no service has been providedWe tried to explain all the above to her but she would not accept itShe said that we were not permitted to remove the scales from their siteI find it hard to believe that someone could take something from a jewelry store without permissionOur technician had to be buzzed in and out, and we received a signature on the service report authorizing removal of the scales for testingWe are not forcing them to get the scales repaired or replaced; however, we must receive full payment on the invoice prior to moving forwardWe can arrange to have the customer pick up the scales, but the invoice payment must be cash COD, we will not accept check or credit card at this point.Brian *F*? Finn Scale Company? Tel: ###-###-####? Fax: ###-###-####? Toll Free: ###-###-#### (FINN)? WWW.FinnScale.com

We received a service call from *** to come out and look at one jeweler’s scaleOver the phone Eric explained that we would take a quick look at the scale onsite but that it would most likely have to be taken to our shop for a full diagnosis and repair because these types of scales have very
delicate parts and would need to be completely disassembled*** agreed to the notion of having the scale taken from their store for diagnosis and repair estimateOur technician, Bill, responded to the service call onsite on 12/11/2015, met with *** and ***, and was asked to service two scales instead of only one that they had requested service forBill checked the scales briefly and received permission to bring the scales to our workshop for further testing as per the agreement between Eric and BarbaraAfter inspection and diagnosis of the first scale, Estimate # *** was sent to the customer to repair the scale for Included on that estimate was the price for a replacement scale since this scale is obsolete and the cost to replace the scale is comparable to the repair costOn 12/17/we sent the estimate for their second scaleThis estimate explains that no parts are available for that scale and includes the cost and specs for a replacement scale.We sent Invoice # *** on 12/17/for the labor costs incurred with the service call to test their scalesThe invoice totals including taxOur typical invoice for this type of service is field service charge for picking up the equipment as well as per man hour for time spent on scale testing/diagnosisWe also typically include travel time, but we did not charge travel time to the customerWe charged flat rate for service call, and three hours diagnosisDiagnosis service includes testing the piece of equipment to see what the initial complaint is, full disassembly of scale, checking all parts, testing components, contacting vendors to track down obsolete parts, and reassembling scaleThe total billable hours spent on these scales are closer to hoursWe only billed three hours because this is a new customer and figured we would keep the service call invoice low in hopes of future businessWe even offered a 25% discount on the invoice if the customer purchased two replacement scales.*** had not come into the picture until after the estimates and invoice were sentBrian and Eric had both spoken with *** and explained several times that we had no issue releasing the scales provided that they send someone to pick them up and we received cash payment in full for the invoice*** would only agree to pay since she feels no service has been providedWe tried to explain all the above to her but she would not accept itShe said that we were not permitted to remove the scales from their siteI find it hard to believe that someone could take something from a jewelry store without permissionOur technician had to be buzzed in and out, and we received a signature on the service report authorizing removal of the scales for testingWe are not forcing them to get the scales repaired or replaced; however, we must receive full payment on the invoice prior to moving forwardWe can arrange to have the customer pick up the scales, but the invoice payment must be cash COD, we will not accept check or credit card at this point.Brian *F* Finn Scale Company Tel: ###-###-#### Fax: ###-###-#### Toll Free: ###-###-#### (FINN) WWW.FinnScale.com

We received a service call from *** to come out and look at one jeweler’s scaleOver the phone Eric explained that we would take a quick look at the scale onsite but that it would most likely have to be taken to our shop for a full diagnosis and repair because these types of scales have very
delicate parts and would need to be completely disassembled*** agreed to the notion of having the scale taken from their store for diagnosis and repair estimateOur technician, Bill, responded to the service call onsite on 12/11/2015, met with *** and ***, and was asked to service two scales instead of only one that they had requested service forBill checked the scales briefly and received permission to bring the scales to our workshop for further testing as per the agreement between Eric and BarbaraAfter inspection and diagnosis of the first scale, Estimate # *** was sent to the customer to repair the scale for Included on that estimate was the price for a replacement scale since this scale is obsolete and the cost to replace the scale is comparable to the repair costOn 12/17/we sent the estimate for their second scaleThis estimate explains that no parts are available for that scale and includes the cost and specs for a replacement scale.We sent Invoice # *** on 12/17/for the labor costs incurred with the service call to test their scalesThe invoice totals including taxOur typical invoice for this type of service is field service charge for picking up the equipment as well as per man hour for time spent on scale testing/diagnosisWe also typically include travel time, but we did not charge travel time to the customerWe charged flat rate for service call, and three hours diagnosisDiagnosis service includes testing the piece of equipment to see what the initial complaint is, full disassembly of scale, checking all parts, testing components, contacting vendors to track down obsolete parts, and reassembling scaleThe total billable hours spent on these scales are closer to hoursWe only billed three hours because this is a new customer and figured we would keep the service call invoice low in hopes of future businessWe even offered a 25% discount on the invoice if the customer purchased two replacement scales.*** had not come into the picture until after the estimates and invoice were sentBrian and Eric had both spoken with *** and explained several times that we had no issue releasing the scales provided that they send someone to pick them up and we received cash payment in full for the invoice*** would only agree to pay since she feels no service has been providedWe tried to explain all the above to her but she would not accept itShe said that we were not permitted to remove the scales from their siteI find it hard to believe that someone could take something from a jewelry store without permissionOur technician had to be buzzed in and out, and we received a signature on the service report authorizing removal of the scales for testingWe are not forcing them to get the scales repaired or replaced; however, we must receive full payment on the invoice prior to moving forwardWe can arrange to have the customer pick up the scales, but the invoice payment must be cash COD, we will not accept check or credit card at this point.Brian *F* Finn Scale Company Tel: ###-###-#### Fax: ###-###-#### Toll Free: ###-###-#### (FINN) WWW.FinnScale.com

We received a service call from *** to come out and look at one jeweler’s scaleOver the phone Eric explained that we would take a quick look at the scale onsite but that it would most likely have to be
taken to our shop for a full diagnosis and repair because these types of scales have very delicate parts and would need to be completely disassembled*** agreed to the notion of having the scale taken from their store for diagnosis and repair estimateOur technician, Bill, responded to the service call onsite on 12/11/2015, met with *** and ***, and was asked to service two scales instead of only one that they had requested service forBill checked the scales briefly and received permission to bring the scales to our workshop for further testing as per the agreement between Eric and BarbaraAfter inspection and diagnosis of the first scale, Estimate # *** was sent to the customer to repair the scale for Included on that estimate was the price for a replacement scale since this scale is obsolete and the cost to replace the scale is comparable to the repair costOn 12/17/we sent the estimate for their second scaleThis estimate explains that no parts are available for that scale and includes the cost and specs for a replacement scale.We sent Invoice # *** on 12/17/for the labor costs incurred with the service call to test their scalesThe invoice totals including taxOur typical invoice for this type of service is field service charge for picking up the equipment as well as per man hour for time spent on scale testing/diagnosisWe also typically include travel time, but we did not charge travel time to the customerWe charged flat rate for service call, and three hours diagnosisDiagnosis service includes testing the piece of equipment to see what the initial complaint is, full disassembly of scale, checking all parts, testing components, contacting vendors to track down obsolete parts, and reassembling scaleThe total billable hours spent on these scales are closer to hoursWe only billed three hours because this is a new customer and figured we would keep the service call invoice low in hopes of future businessWe even offered a 25% discount on the invoice if the customer purchased two replacement scales*** had not come into the picture until after the estimates and invoice were sentBrian and Eric had both spoken with *** and explained several times that we had no issue releasing the scales provided that they send someone to pick them up and we received cash payment in full for the invoice*** would only agree to pay since she feels no service has been providedWe tried to explain all the above to her but she would not accept itShe said that we were not permitted to remove the scales from their siteI find it hard to believe that someone could take something from a jewelry store without permissionOur technician had to be buzzed in and out, and we received a signature on the service report authorizing removal of the scales for testingWe are not forcing them to get the scales repaired or replaced; however, we must receive full payment on the invoice prior to moving forwardWe can arrange to have the customer pick up the scales, but the invoice payment must be cash COD, we will not accept check or credit card at this pointBrian *F*
Finn Scale Company
Tel: ###-###-####
Fax: ###-###-####
Toll Free: ###-###-#### (FINN)
WWW.FinnScale.com

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Address: P.O. Box #460, Warrington, Pennsylvania, United States, 18976

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Shady, yet now dead: once upon a time this website was reported to be associated with Finn Scale Company, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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