Finnair

We a very sorry for any confusion or misunderstanding in this matter
As you can see by the attached document ,our notes which are time stamped and dated electronically, indicate that the customer was going to let us know
The note from 1/27/at 4:57pm states "likes car but is second choice
will have to let us know"
We understand the customers desire to purchase a car at $and will make future contacts when and if we get anything in that range

I am sorry for any inconvenience this experience may have caused you. Our Service Manager, [redacted], will contactly you shortly for resolution.

[redacted], In response to the additional complaint on ID# [redacted] We feel we have done what was required of us to fulfill the complainant's request. We sent the removal letter to the Equifax as requested by the complainant exactly as it was pulled, we also understand that this request to Equifax is not an overnight fix and takes time on their part to acknowledge and adjust the error. As much as we appreciate the complainant's research on the internet and his request for monetary gain we continue to feel we have resolved his request and will not be forwarding the complainant any additional monies for his stated inconvenience. Thank you,  William J A[redacted]General ManagerBorcherding Buick GMCP: [redacted]

The dealer is only able to pass through the customer incentive that the factory makes available. All eligibility requirements are controlled through the rules associated with each incentive. I apologize that we made an honest mistake in quoting a $1500 rebate instead of the $500 rebate that was...

available. Our paperwork is in proposal format and is not a legal document until concluded in the business office at the time of delivery. It is unfortunate that the sales manager on duty could not find another way to resolve this issue and get the customer the vehicle that was desired in a more timely manner at the full rebate amount. They felt that the relationship was tainted and no mutual respect or complete customer satisfaction was possible, so we declined to do business. Our apologies for any inconvenience this may have caused the customer.[redacted]

Revdex.com:At this time, I have not been contacted by Finnair regarding complaint ID [redacted].Sincerely,[redacted]

Good evening, Some details I want to add to the complaint. The reason the dealership has my company’s EIN is I leased my first car from them on my business account and I co-signed on the lease. The fact that the EIN is another customer’s SSN number is a flat out lie. Please refer to the IRS document proving it belongs to my company, not another “[redacted] they have as a customer. Additionally, the hard inquiry (attached) was on my personal credit report. I have not pulled my business’ credit report but suspect they ran that through D&B thus leaving a hard inquiry on that report. The letter they faxed to Equifax is useless as they list my name with the incorrect last four of SSN. They need to remove it from my personal credit SSN ending in [redacted]. I have wasted far too much time on their error and had points deducted from my score due to their action. I deserve to be compensated for my time and harm to my credit score.

Revdex.com:At this time, I have not been contacted by Finnair regarding complaint ID [redacted].Sincerely,[redacted]

[redacted], In response to the complaint ID#[redacted] Our team at Borcherding BuicK GMC understands the customers concerns however upon further review we fee the bureau pull done in error, our team imported the customers information into our system from his original purchase and worked the...

appraisal quote and additional information for the customer. As agreement to purchase (appraise) the customers vehicle was concluded he decided not to move forward with the offer. Our team continued to work with other customers in the building on their vehicle purchases, this is when one of our members imported the customers information in error and ran the bureau. By reviewing the info provided on the attached letter that was forwarded to Equifax for removal you can see that the last 4 or the customers SSN does not match and this is tied to his name only by address. We have faxed over the removal letter to Equifax and feel the customer has been made whole. His credit has not been impacted by this error and feel that we should not be held responsible to make any monetary payment as requested by the customer. Thanks for attention to this matter,Sincerely William J. A[redacted]General ManagerBorcherding Buick GMCP: [redacted]F: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ms. [redacted] did not bother to return my phone call to discuss the concerns I have with the sales practices of her dealership making it difficult for me to form the trusted relationship she so desires as referenced in her response.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I purchased a roundtrip ticked from Finnair through the [redacted] website (belongs to [redacted]) and used the direct part of it but cancelled the return part 3 days before departure. The fare rules state for the return ticket:

CANCELLATIONS

BEFORE DEPARTURE

CHARGE 20 PERCENT FOR CANCEL/REFUND.

After I filed a refund request at finnair.com, they replied that I should contact [redacted], since it was not bought from them directly. [redacted] replied that they are not sure that they can refund it (but they might be able to refund the taxes for the unused part) and need to ask Finnair's confirmation. Today I finally received an update from them that says:

"Unfortunately we will not be able to assist you further with your refund because we were advised by Finnair that your tickets are not eligible for the following reason:

Ticket is Non Refundable.

Any further questions regarding your refund should be directed to Finnair at ###-###-####. Refer to record locator # [redacted], and your ticket number(s) below:

[redacted]"Desired Settlement: Refund according to the advertised fare rules. That is, 80% of the price of the return ticket must be refunded, along with the total amount of the taxes collected for the unused part.

Consumer

Response:

At this time, I have not been contacted by Finnair regarding complaint ID [redacted].Sincerely,[redacted]

Review: Finnair booked my family's entire itinerary to fly abroad. Finnair booked our flights so that it was impossible to make our connecting flight in JFK, transferring from an international flight to a domestic flight. Two major airlines (Finnair's partner American Airlines and Delta) both stated that we needed at least two and one-half hours in JFK to make a connecting flight if landing from outside the United States. We had one and one-half hours to get through customs and security. We are living proof that this is impossible. We rushed from check-point to check-point and were allowed to be first in line at these check points because of my disability. We did not make the connecting flight. My family and I suffered extreme emotional distress throughout this debacle. To make matters worse, we were treated horribly by Finnair staff (Rosemary at JFK). She was extremely rude to us. Finnair knew I had a disability. I provided medical documentation when we purchased the tickets, yet they booked a flight that was impossible for us to make.Desired Settlement: We demand to be compensated for our damages. We demand one full ticket price to be refunded to compensate our family, totaling $1453.

Review: My Visa card was debited on November *, 2015 to Finnair for a flight that I cancelled.

I phoned the airline at ###-###-####. I was informed that the ticket was never issued.

Finnair should credit my Scotiabank [redacted] cardDesired Settlement: credit my Scotiabank [redacted] card

Review: I purchased two airline tickets online for travel from US to Russia. When Russia invaded Ukraine I decided it would be unsafe to be in Moscow during a crisis and cancelled the flight. The company refuses to refund any of my money because it was a "nonrefundable" ticket. The company refuses to give me any credit on another flight because the ticket was cancelled. The company refuses to give me the original ticket I paid for because the ticket was cancelled. The net result is I paid them a couple thousand dollars online and have NOTHING.Desired Settlement: Either refund the money or give me credit on another flight.

Consumer

Response:

At this time, I have been contacted directly by Finnair regarding complaint ID [redacted], however my complaint has NOT been resolved because:

It is FinnAir company policy not to give a ticket (or refund) if they cancel your ticket.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,