Finny's Auto Repair

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Finny's Complete Auto Repair Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Hello, my name is [redacted] ***) [redacted] , not "MrFinny" I am the owner of Finny's Complete Auto RepairI have a good reputation in this area for my honesty and my good work and my reasonable pricesyears ago I had a bad experience with Mrs [redacted] ***When she came for service on her Mercedes, I Completed the service that usually costs over $for $I was accused by Mrs [redacted] that I stole her headlights off of her MercedesShe has caused me many problems at the shop & caused so many scenesI couldn't convince her that I did not steal the headlights, I really did notI told her the only way that I will be convinced that I stole the headlights would be to take the car to the Mercedes dealershipSo she took the car to them and they informed her that they were stock headlights and they have not been touchedAfter that I told her that if she has any other problems with her car, I would not be interested in working on her car any longerShe came back after years and she apologizedI accepted her apology and I thought that she was different and wasn't going to accuse me of stealing anything off of her carShe asked me for a service on her Mercedes and I told her exactly what it needed and how much it would costShe couldn't afford paying the whole amount all at onceSo we agreed on doing a tune up first by changing the spark plugs and air filters and cleaning the throttle body etcThen she came again to finish the rest of the service, I have changed Crank Case, Engine Head plastic cap and the oil cap and I finished everything that I told her needs to be doneClose to and a half months later she calls me and talks to the secretary really rude and loudThe secretary asked her to calm down and talk nicer but her attitude didn't change, because we couldn't understand her or resolve the issue because she was really loud and rudeThen she called again and I picked up the phone, she started threating that she was going to sue me just like the last incidentI do warranty my work and I told her to bring the car to my shop to resolve the issue that she was talking about, but she already took it to another mechanic shopI told her the crank case that I replaced is leakingWhich I replaced a new one and I even gave her the old parts, and showed her the new partsShe never came back to my shop, this is a lieShe only contacted me by phoneI had no idea she was in the army let alone leaving the stateI honor my warranty always, as long as the customer brings the car back on the same problem, but the warranty is no longer good because she already let another mechanic touch the vehicle and its already been and a half monthsYou can ask anybody around ft knox about my reputation as a honest straight man, who has never done anybody wrongSent on: 10/3/5:28:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Finny's Complete Auto Repair Company Contact: [redacted] Company Phone: [redacted] 5 Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Ms. [redacted] brought her 2006 Volkswagen Jetta to my auto repair shop and complained about strong jerking when the transmission was downshifting between second to first gear as she stated. I have a secretary that greets customers and asks the customers the concerns on their vehicles and she then brings the car keys to me. On this day I had an office filled with customers and had many car’s to look at. It was a very busy morning and I wasn’t running back and forth from the office and garage. When Ms. [redacted] approached me I was very nice to her and told her I was still inspecting her vehicle and would tell her the diagnostic shortly once I figured it out. Once I figured out the problem I did inform her that the engine mounts and transmission mount were broken, along with the CV Axel. The $100 deposit that I collected from her was due to the fact that the parts needed to be special ordered and I needed the deposit before ordering, in case of the event that the customer later on decides not to do the repairs. This way I won’t have to pay out of pocket for a restocking fee. I explained this to the customer and she seemed to understand. I informed her and her husband that it was nonrefundable. The customer did contact us and we did inform her that we had just gotten the parts in the day before and informed her that she could bring her vehicle. The customer did not show up for 3 weeks. The parts just sat there. The customer calls me and informs me that she had taken the car to 4 other mechanics and they all claim that none of the parts that I have mentioned need to be changed. She basically accused me of not knowing what I was talking about, and that she wanted her money back. I explained to the customer numerous times that the money is non-refundable, in case of instances as this. I am left with the parts and will be charged a restock fee, due to the customer’s change of mind. No matter how many times I explain this, the customer just doesn’t seem to understand. I did tell the customer that if she could find a repair facility that would do the work cheaper than my price, I would lower the price. The customer delayed us & was actually going around having multiple shops inspect the car. I explained to the customer that the mechanics do not know what they are talking about. German cars are different than American. Many mechanics do not even show their customer the problems in the cars. I do. I even offered to do the job free, just to show the customer that I wasn’t lying to her about what is wrong with the car. The customer still refused. She said she no longer wanted her car fixed. She wouldn’t even bring her car back just so I could show her what I was talking about. The customer is just concerned with the $100.00. I did not want her to pay for the parts because she was already upset about the 100.00 already. I did not want her to pay more money for parts she would not use. I was willing to do the job free, but she refused. I have tried multiple ways to try and satisfy the customer, It seems nothing worked. I was willing to even give her the broken parts to show other technicians that they misdiagnosed the car. The customer just wasn’t cooperative. The Customer did not seem to want to listen to what I had to say. I am still willing to do the work for free. As for the deposit, I will have to keep it as I have mentioned to her multiple times. Sent on: 6/15/2016 5:08:53 PM

Business Response to a Complaint
Complaint ID#:
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Company Name: Finny's Complete Auto Repair
Company Contact: *** ***
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** * ***
Staff Member:
Response: Hello, my name is *** ***) ***, not "MrFinny" I am the owner of Finny's Complete Auto RepairI have a good reputation in this area for my honesty and my good work and my reasonable pricesyears ago I had a bad experience with Mrs*** ***When she came for service on her Mercedes, I Completed the service that usually costs over $for $I was accused by Mrs*** *** that I stole her headlights off of her MercedesShe has caused me many problems at the shop & caused so many scenesI couldn't convince her that I did not steal the headlights, I really did notI told her the only way that I will be convinced that I stole the headlights would be to take the car to the Mercedes dealershipSo she took the car to them and they informed her that they were stock headlights and they have not been touchedAfter that I told her that if she has any other problems with her car, I would not be interested in working on her car any longerShe came back after years and she apologizedI accepted her apology and I thought that she was different and wasn't going to accuse me of stealing anything off of her carShe asked me for a service on her Mercedes and I told her exactly what it needed and how much it would costShe couldn't afford paying the whole amount all at onceSo we agreed on doing a tune up first by changing the spark plugs and air filters and cleaning the throttle body etcThen she came again to finish the rest of the service, I have changed Crank Case, Engine Head plastic cap and the oil cap and I finished everything that I told her needs to be doneClose to and a half months later she calls me and talks to the secretary really rude and loudThe secretary asked her to calm down and talk nicer but her attitude didn't change, because we couldn't understand her or resolve the issue because she was really loud and rudeThen she called again and I picked up the phone, she started threating that she was going to sue me just like the last incidentI do warranty my work and I told her to bring the car to my shop to resolve the issue that she was talking about, but she already took it to another mechanic shopI told her the crank case that I replaced is leakingWhich I replaced a new one and I even gave her the old parts, and showed her the new partsShe never came back to my shop, this is a lieShe only contacted me by phoneI had no idea she was in the army let alone leaving the stateI honor my warranty always, as long as the customer brings the car back on the same problem, but the warranty is no longer good because she already let another mechanic touch the vehicle and its already been and a half monthsYou can ask anybody around ft knox about my reputation as a honest straight man, who has never done anybody wrongSent on: 10/3/5:28:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Finny's Complete Auto Repair Company Contact: *** *** Company Phone: ***Company Email: *** Person Who Sent the Complaint: *** * *** Staff Member:
Response: Hello, my name is *** ***) ***, not "MrFinny" I am the owner of Finny's Complete Auto RepairI have a good reputation in this area for my honesty and my good work and my reasonable pricesyears ago I had a bad experience with Mrs*** ***When she came for service on her Mercedes, I Completed the service that usually costs over $for $I was accused by Mrs*** *** that I stole her headlights off of her MercedesShe has caused me many problems at the shop & caused so many scenesI couldn't convince her that I did not steal the headlights, I really did notI told her the only way that I will be convinced that I stole the headlights would be to take the car to the Mercedes dealershipSo she took the car to them and they informed her that they were stock headlights and they have not been touchedAfter that I told her that if she has any other problems with her car, I would not be interested in working on her car any longerShe came back after years and she apologizedI accepted her apology and I thought that she was different and wasn't going to accuse me of stealing anything off of her carShe asked me for a service on her Mercedes and I told her exactly what it needed and how much it would costShe couldn't afford paying the whole amount all at onceSo we agreed on doing a tune up first by changing the spark plugs and air filters and cleaning the throttle body etcThen she came again to finish the rest of the service, I have changed Crank Case, Engine Head plastic cap and the oil cap and I finished everything that I told her needs to be doneClose to and a half months later she calls me and talks to the secretary really rude and loudThe secretary asked her to calm down and talk nicer but her attitude didn't change, because we couldn't understand her or resolve the issue because she was really loud and rudeThen she called again and I picked up the phone, she started threating that she was going to sue me just like the last incidentI do warranty my work and I told her to bring the car to my shop to resolve the issue that she was talking about, but she already took it to another mechanic shopI told her the crank case that I replaced is leakingWhich I replaced a new one and I even gave her the old parts, and showed her the new partsShe never came back to my shop, this is a lieShe only contacted me by phoneI had no idea she was in the army let alone leaving the stateI honor my warranty always, as long as the customer brings the car back on the same problem, but the warranty is no longer good because she already let another mechanic touch the vehicle and its already been and a half monthsYou can ask anybody around ft knox about my reputation as a honest straight man, who has never done anybody wrongSent on: 10/3/5:28:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Finny's Complete Auto Repair Company Contact: *** *** Company Phone: ***Company Email: *** Person Who Sent the Complaint: *** *** Staff
Member: Response: Ms*** *** brought her Volkswagen Jetta to my auto repair shop and complained about strong jerking when the transmission was downshifting between second to first gear as she statedI have a secretary that greets customers and asks the customers the concerns on their vehicles and she then brings the car keys to meOn this day I had an office filled with customers and had many car’s to look atIt was a very busy morning and I wasn’t running back and forth from the office and garageWhen Ms*** approached me I was very nice to her and told her I was still inspecting her vehicle and would tell her the diagnostic shortly once I figured it outOnce I figured out the problem I did inform her that the engine mounts and transmission mount were broken, along with the CV AxelThe $deposit that I collected from her was due to the fact that the parts needed to be special ordered and I needed the deposit before ordering, in case of the event that the customer later on decides not to do the repairsThis way I won’t have to pay out of pocket for a restocking feeI explained this to the customer and she seemed to understandI informed her and her husband that it was nonrefundableThe customer did contact us and we did inform her that we had just gotten the parts in the day before and informed her that she could bring her vehicleThe customer did not show up for weeksThe parts just sat thereThe customer calls me and informs me that she had taken the car to other mechanics and they all claim that none of the parts that I have mentioned need to be changedShe basically accused me of not knowing what I was talking about, and that she wanted her money backI explained to the customer numerous times that the money is non-refundable, in case of instances as thisI am left with the parts and will be charged a restock fee, due to the customer’s change of mindNo matter how many times I explain this, the customer just doesn’t seem to understandI did tell the customer that if she could find a repair facility that would do the work cheaper than my price, I would lower the priceThe customer delayed us & was actually going around having multiple shops inspect the carI explained to the customer that the mechanics do not know what they are talking aboutGerman cars are different than AmericanMany mechanics do not even show their customer the problems in the carsI doI even offered to do the job free, just to show the customer that I wasn’t lying to her about what is wrong with the carThe customer still refusedShe said she no longer wanted her car fixedShe wouldn’t even bring her car back just so I could show her what I was talking aboutThe customer is just concerned with the $I did not want her to pay for the parts because she was already upset about the alreadyI did not want her to pay more money for parts she would not useI was willing to do the job free, but she refusedI have tried multiple ways to try and satisfy the customer, It seems nothing workedI was willing to even give her the broken parts to show other technicians that they misdiagnosed the carThe customer just wasn’t cooperativeThe Customer did not seem to want to listen to what I had to sayI am still willing to do the work for freeAs for the deposit, I will have to keep it as I have mentioned to her multiple timesSent on: 6/15/5:08:PM

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: Finny's Complete Auto Repair
Company Contact: *** ***
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: Ms*** *** brought her Volkswagen Jetta to my auto repair shop and complained about strong jerking when the transmission was downshifting between second to first gear as she statedI have a secretary that greets customers and asks the customers the concerns on their vehicles and she then brings the car keys to meOn this day I had an office filled with customers and had many car’s to look atIt was a very busy morning and I wasn’t running back and forth from the office and garageWhen Ms*** approached me I was very nice to her and told her I was still inspecting her vehicle and would tell her the diagnostic shortly once I figured it outOnce I figured out the problem I did inform her that the engine mounts and transmission mount were broken, along with the CV AxelThe $deposit that I collected from her was due to the fact that the parts needed to be special ordered and I needed the deposit before ordering, in case of the event that the customer later on decides not to do the repairsThis way I won’t have to pay out of pocket for a restocking feeI explained this to the customer and she seemed to understandI informed her and her husband that it was nonrefundableThe customer did contact us and we did inform her that we had just gotten the parts in the day before and informed her that she could bring her vehicleThe customer did not show up for weeksThe parts just sat thereThe customer calls me and informs me that she had taken the car to other mechanics and they all claim that none of the parts that I have mentioned need to be changedShe basically accused me of not knowing what I was talking about, and that she wanted her money backI explained to the customer numerous times that the money is non-refundable, in case of instances as thisI am left with the parts and will be charged a restock fee, due to the customer’s change of mindNo matter how many times I explain this, the customer just doesn’t seem to understandI did tell the customer that if she could find a repair facility that would do the work cheaper than my price, I would lower the priceThe customer delayed us & was actually going around having multiple shops inspect the carI explained to the customer that the mechanics do not know what they are talking aboutGerman cars are different than AmericanMany mechanics do not even show their customer the problems in the carsI doI even offered to do the job free, just to show the customer that I wasn’t lying to her about what is wrong with the carThe customer still refusedShe said she no longer wanted her car fixedShe wouldn’t even bring her car back just so I could show her what I was talking aboutThe customer is just concerned with the $I did not want her to pay for the parts because she was already upset about the alreadyI did not want her to pay more money for parts she would not useI was willing to do the job free, but she refusedI have tried multiple ways to try and satisfy the customer, It seems nothing workedI was willing to even give her the broken parts to show other technicians that they misdiagnosed the carThe customer just wasn’t cooperativeThe Customer did not seem to want to listen to what I had to sayI am still willing to do the work for freeAs for the deposit, I will have to keep it as I have mentioned to her multiple timesSent on: 6/15/5:08:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello, this is *** ***, the owner of Finny’s Complete Auto Repair. I am responding to a complaint
from a Ms. *** ***. The key MS *** provided was already in bad shape. The buttons were already missing, my shop did nothing to the key. We value our customers and their cars, and always make sure to treat them with respect, along with their cars. When Ms. *** brought her vehicle in, it was already in rough shape, not to sound disrespectful but her car looked like a dumpster and you guys can go look at her car and tell me if you would even want to touch it. Her tires were bad, there was trash everywhere in the car, and it is jam packed with trash and other things. I have also informed her that there is a mouse living in her car and constantly chewing her wires, and that she should clean the vehicle out and try to find it. The vehicle had wiring problems before she even brought the vehicle to us. When she had her remote start installed, they installed it completely wrong. This was the reason for most of the problems in her vehicle that I fixed. I informed Ms. *** why I had to remove the remote start and she seemed to understand at the time. The reason I had to remove it was because the gentleman that installed it, installed it so wrong that it fried Ms. ***’s ECU, Mobilizer, and Her steering column. The remote that she brought to us I replaced brand new. I gave her one key to unlock the car and another to start the vehicle, both keys brand new. The key she provided was already in bad condition. If something happened to the key I would have taken full responsibility. I also never recommended any tow truck drivers, she asked if I knew of anybody because she could not find a company. I told her of a gentleman I use that takes care the vehicles and does a good job. I never said she had to use this company, she asked me if I knew of anybody. She had complete freedom to choose a cheaper tow company if she could find one. The wiring in this vehicle was such a mess it was unreal. I honestly made it easier for other mechanics in the future when it comes to diagnosing. I am a professional, I have never hotwired anything in her vehicle. Whoever installed her remote start is the one that did this to her car. The parts on her vehicle alone by their self were around 1400.00 and I charged her 1900.00. I was just trying to help Ms. *** out, and didn’t charge her much on labor whatsoever because I genuinely cared and was trying everything in my power to make her a satisfied customer. I never argued with her I asked her to bring her vehicle back when it acted up and it ended up being the fuse. The visit prior with the fuses, I let the car sit here for over a month, the car was ready for a while. Ms. *** had no money and did not intend to pick up the vehicle, it got so bad I tried to contact her through phone and she never picked up any calls or listened to any voicemails. It got to a point where I had to leave one last voicemail and inform her that if we didn’t hear anything from her by the next day we would have to start charging for storage. Only then did Ms. *** happen to call back and not ignore my voice mails. She begged me not to charge her and give her one more week to collect the money, and she would pick it up. I did, and did not charge her a penny for storage, despite my parking being full. The shop that worked on Ms. ***’s car after me is constantly trying to slander my shop name, I have already dealt with them a few times, and showed them that they were wrong about vehicles that I worked on. They are constantly claiming I did something when I didn’t. Just like this hot wiring claim. That wiring job was already done long before me. If I ever made a mistake I would admit it and do everything I can to fix it. In this case though, I have done nothing wrong, and have done everything I can to try and make her satisfied. She does not seem to want to resolve anything and there isn’t much more I can do. If Ms. *** would like to speak with me about resolving this I would be more than happy to. The final thing that I would like to mention is I never swindled Ms. *** because she is a woman. 99% of my female customers feel comfortable coming to my shop because I actually take the time to explain and show them what is going on with their vehicle so that they understand and maybe learn a little more about their car, and know they are not being lied to. You may ask anybody on Ft Knox about my reputation and honesty. Most of Ft. Knox comes to my repair facility and know I would never do any wrong to them, and care about each and every one of their vehicles. Thank You for your time