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Fino Restaurant

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Fino Restaurant Reviews (3)

Complaint: [redacted] I am rejecting this response because: I still think the presentation of their cards is deliberately misleading and it would be better business to reprint them I take her point about reading the whole package and will closely examine 'gift cards' in future I just didn't expect underhand marketing from a restaurant like Fino - having worked with the owners on sustainable food and garden projects Oh well Does the Revdex.com have any opinion? Regards, [redacted] p.s There was no one else in the dining room when we were paying our bill I don't recall causing a scene We waited minutes for our waiter because I wanted to ask the manager's name He never came back but another staff member was able to provide it And we left

Complaint: [redacted]
I am rejecting this response because:
I still think the presentation of their cards is deliberately misleading and it would be better business to reprint them.
I take her point about reading the whole package and will closely examine 'gift cards' in future.  I just didn't expect underhand marketing
from a restaurant like Fino - having worked with the owners on sustainable food and garden projects.
Oh well.  Does the Revdex.com have any opinion?
Regards,
[redacted]
p.s.  There was no one else in the dining room when we were paying our bill.  I don't recall causing a scene.  We waited 10 minutes for our
waiter because I wanted to ask the manager's name.  He never came back but another staff member was able to provide it.  And we left.

Ms...

[redacted]-
My first letter apparently was not dear so I will take th time again to explain.
I believe it is you that confuses gift cards with advertisi g offers and discounts.
this "gift card" you refer to has NO CASH value. It was ever purchased by you or anyone else.
It is a complimentary $25 card given by FINO to differe t folks and groups to promote business.
And as printed on the card ( albeit on the back) it is to e used towards food and non-alcoholic drink and it cannot be combined with other discounts.
This is an Industry Standard
Retailers and restaurants alike use it all the time to pre ent people from taking advantage of a business's intention to promote business — not give aw y business.
You had a choice of 50% off your Paella OR you could h ve used your $25 Comp card. Both very generous discounts form FINO.
But instead of enjoying one or the other — you feel chea ed you couldn't use both?
Our customers are thankful for either one.
[redacted] was a new server at the time and was obviously u aware of the FINO Comp card that was on the table and the stated policy of not combining discount o ers - until he actually went to use it to pay at the end of the meal_ We now make certain that all ne hires are aware of this up front to prevent the same situation.
Regardless- policy remains the same. At the very least — after the conditions were explained to you — and pointed out on the card you could have respected said policy instead of making a scene at the restaurant. And continue to push a non-issue.
Do not confuse this card with a GlftCard that is purchas d on our website. That card obviously has a cash value — and could have been used along with Paell Night discount.
There is No Settlement here:
There is No $25 owed to you. The card is Complimentary from FINO and has NO Cash Value.
There will be No reprinting. The card already states that "it cannot be combined with other discounts including Happy Hour discounts or Tuesday Night Paella and " is to be enjoyed towards food and non­alcoholic beverages". Most people take the card from the presentation envelope and read this.

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Address: 2905 San Gabriel St, Austin, Texas, United States, 78705-3500


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