Fins & Critters

I have investigated your claims about our companies policy and accusations on one of our employeesOne thing you must know is that the store is has a total of 10cameras wired for sound I have reviewed the security footage on 04/21/and listen to all that was said finding your claims inaccurate Further I have contacted our supplierregarding age of the purchased sugar glider, you claimed that it was months old The supplierhas provided me with written proof of age You also alleged that the glider was taken to the veterinary clinic at [redacted] ** Albuquerque, NM, can you provide proof? One more thing I would like to go over are the document I am attaching A copy of this e-mail is being sent to the Revdex.com if you wish to proceed further To: Revdex.com ID # [redacted] This is a copy of an e-mail sent to [redacted] regarding a indecent that occurred on 4/21/ I haveattached a copy of her receipt indicating she was very aware or our no cash refund policy store credit only She sighed thereceipt with her address and phone number right above store policy She has also made claims that the gilder was sold not as advertised being a total of months old and she took it to the [redacted] veterinary clinic to back up her claim of ageWhat I find unsettling is that she places ads on [redacted] stating the opposite She was contacted and when asked in a text directly asked the age of the glider she again made a claim according to her Revdex.com complaint avoiding the question altogether if she took the glider to a vetPlease reefer to the attached exhibits of evidence Please advise if this situation needs to be further examined *** Store Specialist Customer Complaint Fins n Critters Eubank NE Albuquerque NM [redacted]

I have investigated your claims about our companies policy and accusations on one of our employees. One thing you must know is that the store is has a total of 10cameras wired for sound.  I have reviewed the security footage on 04/21/2014 and listen to all that was said...

finding your claims inaccurate.  Further I have contacted our supplierregarding age of the purchased sugar glider, you claimed that it was 9 months old.  The supplierhas provided me with written proof of age.  You also alleged that the glider was taken to the veterinary clinic at [redacted] Albuquerque, NM, 87110 can you provide proof? One more thing I would like to go over are the document I am attaching.  A copy of this e-mail is being sent to the Revdex.com if you wish to proceed further.   To: Revdex.com ID # [redacted]    This is a copy of an e-mail sent to [redacted] regarding a indecent that occurred on 4/21/2015.  I haveattached a copy of her receipt indicating she was very aware or our no cash refund policy store credit only.  She sighed thereceipt with her address and phone number right above store policy.  She has also made claims that the gilder was sold not as advertised being a total of 9 months old and she took it to the [redacted] veterinary clinic to back up her claim of age. What I find unsettling is that she places ads on [redacted] stating the opposite.  She was contacted and when asked in a text directly asked the age of the glider she again made a false claim according to her Revdex.com complaint avoiding the question altogether if she took the glider to a vet. Please reefer to the attached exhibits of evidence.  Please advise if this situation needs to be further examined.          [redacted] Store Specialist Customer Complaint  Fins n Critters 940 Eubank NE  Albuquerque NM 87112  [redacted]