Fiore Motor Classics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Plain and simple? [redacted] of Fiore motors lied to me about what worked and did not work on the vehicleIt's cut and driedRead the email he sent again"Yes Sir Everything works including the power rear window glassAll safety items have been checked and must work for me to sell it to anyone.That includes all lights, signals, horn, wipers etcBrakes and tires are all good Vents work fineWindows roll easily Clutch and tranny work perfectly Starts easily and runs great.There is nothing needed." I am sorry he feels it is necessary to explain how my "expectations" were the problemThen to doubt my history of owning classic carsThe attempt to steer the complaint away from the facts are not helpfulCosmetically? The car is fineThis is not the issueThe pictures you post do not show the blown engine cylindersThe separated and severed frame under the front axleThe large rusted holes in the floorpan which had been (crudely) attempted to be covered up with screws and license platesThe photos you have also did not show the fried brakes and wheel cylindersThe smoke pouring from the exhaustThe burned out clutchThe photos don't show the car not starting, nor the gaping holes in the exhaust manifoldThey do not show the overspray paint on the interior doors clearly indicating that this was not the original paint, even though you suggested it may indeed beThe photos you shared did not show the inner sidewalls of the tires crumbling apart in one's hand like potteryThe photos do not show that the keys will not open - nor lock - any door on the vehicleThe photos do not show the radio not workingThe photos do not show that these wheels are not the original wheels for the vehicleLet's be clearThis was sold as if it were a magic findAn original car, with 29,milesThis car was priced WELL ABOVE its #concours valueThis is a #car, was a mechanical nightmare, with relatively fresh paintLicense plates screwed into the rusted floorpan? UnrealCheck out these two picturesI have lots more of these photosAbout of 'emAlso have all the detailed work receiptsLet's stick with the factsRead the emailThere were lies toldSorryThat's the truth In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Once again I stand by our statement that the car was fully functional, safe and completely roadworthy prior to our sending the car to *** in California [redacted] says he has had many many classic cars over thirty years I find that hard to believe being that his statement says that he had to rent a car for a month That tells me that he was planning to use this year old car as a "daily driver" and not as it was intended to be, a classic car While it is certainly his prerogative to use his car any way he likes but this would indicate to me that he expected this car to have the same functionality and safety standards as a new car That is ridiculous! It doesn't start like a new car, run like a new car, drive like a new car or stop like one either Im sure he knows that Did he really expect it to operate as a daily driver? Cars are far better today than years ago [redacted] is also a California resident California standards on their vehicles are far different and much stricter than that of NY I know [redacted] got a great car for a very fair price That car was in incredible condition and was driven here in NY on many occasions without a problem it was tuned, idling great, fluids were changed and it ran great Im not sure what else I could have done to make it any better but I refuse to return any monies on this car Once again, I still have this vehicle on our website with over 40pictures of every area of the car including the undercarriage Please take a look for yourself Thank you

[redacted] and I have spoken via email nearly 50times in regards to this vehicle, most recently less than weeks ago He did not mention this action to me at that time The sale of the Buick Riviera began almost two years ago [redacted] had many many questions regarding this car Being stationed in Belgium, I tried to help him as best I could I answered every single question he had asked, honestly, thoroughly and in 90% of the cases, immediately via email Not only did we speak via email, on occasion we spoke verballyit is important to note that the time difference between NY and Belgium is hours so email was preferred [redacted] has made several complaint issues which I will address individually First, I would like to point out the car was purchased in early We had offered to hold the car for [redacted] but after being unable to pinpoint a delivery time, [redacted] had agreed to start paying a small storage fee The car didnt actually leave the port for Belgium until April 2014, more than a year later The car left in perfect working order however, after a year + of storage on a 50year old classic car, things can happen he says he broke down because of a minor issue after picking the car up at the port in Belgium He states that we painted the car and the paint has bubbled We did not paint the car We do not have a paint facility however, we do send out cars needing paint to a reputable body shop in our area We have used them for many years and have never had an issue The car was painted in 2011, 3+ years earlier and was fine when it left Only now has [redacted] mentioned paint issues, nearly years later and after a boat trip to Europe I sopke with [redacted] weeks ago about this and explained that these was not much I could or would do as I have no idea why this happened It was a compleley rust free car and I am certain it still is today We do not buy and certainly do not sell cars with rust He complained that the rear end was incorrect for the car My description of the car was dead on accurate and very thorough I told him from day that it was a very rare matching numbers engine car meaning the engine is the exact engine that came in the car Even the carburetors were originalPhotos proving this were on our website for all to see and [redacted] DID see it I did not go as far as checking every single part for originality nor did I say I would or couldI also did not claim the the rear end was original [redacted] had the option of hiring an inspector to fully evaluate the car before purchase They would have given him every single detail of the car for as little as $ I did try to answer every question he had asked which I did do That question was not askedAdditionally, [redacted] was provided nearly pictures of the vehicle including the entire undercarriage Everything was revealed Nothing was hidden I think it unfair of [redacted] to have expected any more Given the age of this car, certain things can occur I strongly believe that our dealership has far exceeded what should be expected of usI remain open to talk with [redacted] in regards to this beautiful and rare classic but I DO NOT feel as though I should reimburse any monies based on these circumstances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Here are the factsNot “opinions.” FactsI was tricked by Fiore MotorsI have all of the photographs and paperwork to back this upThe truth? I have bought many 1950’s and 1960’s vehiclesBeen doing this for yearsThis was the first time I was blatantly shocked by the difference between the “words of the seller” and the “actual product.” I always expect surprisesThis was differentI paid $10,for this vehicleLiterally at the highest tick of the Hagerty valuation chartsAgainHere are the exact words from the seller’s email to me: “Yes Sir Everything works including the power rear window glassAll safety items have been checked and must work for me to sell it to anyoneThat includes all lights, signals, horn, wipers etcBrakes and tires are all good Vents work fineWindows roll easily Clutch and tranny work perfectly Starts easily and runs greatThere is nothing needed.” These are his wordsNot mineWellWhether he likes it or not , it cost me $to get this car into the condition he stated it was in, when I bought it I am glad [redacted] recognizes the deceny in my communications with himIt’s trueI have acted respectablyBut this has not been funI didn’t have a car to drive for a month and a halfSo I rented oneAnother expense I didn’t even includeTo rebate $of this $18,nightmare would be a fractional gesture of good faith from Fiore MotorsThe simple act of recognizing that one of their customers has gone through hellWhat say you NY Revdex.com? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedBy resolved I am simply closing the case without any action by Fiore MotorsI will absorb the costsAs stated *** *** was generally very helpful in his support of the purchase and shipping overseasYes it was difficult to do this from so far away and there were numerous hurdlesAs stated *** *** did store the car and I was okay with the minimal storage feeYes the numbers did match the car and the rear end was likely original, but not as described in internet posting (posi vslocked)The engine and carburetor numbers do indeed matchThe overall authenticity and condition of the car, save the exhaust system which needed immediate replacement was never in questionYes I could have hired an evaluator, but placed my trust in *** ***I still believe he is an honest and decent businessman, but I thought maybe he was not fully aware of these issuesI contacted the Revdex.com after not receiving a response about the issues mentioned, a pulling of the car completely off the website with the stated condition and featuresThat Fiore Motor Classics did not paint the car itself was not known to meThe advertisement indicated a recent paint job done by the companyWhether it was farmed out or not was irrelevantThe paint is indeed bubblingThe car has been stored properly and it made no sense to meIt does indeed seem like a latent defect, but that does not mean that I am accusing *** *** of hiding anythingHe could not have been aware of the defectThe paint was near perfect when it arrivedIt was the lack of response that prompted this report*** *** and I have spoken about the paint and I did not feel compelled to mention the Revdex.com report. I doubt I will see any consideration on thisI intend to have the car repainted in the same color in order to recoup my investmentThis was my first classic car purchase and I will be more careful next timeI was hoping to build a lasting relationship with Fiore MotorsSo I guess it is caveat emptorSincerely, *** ***

I purchased a 1962 Chrysler 300 sport recently. The car was as described. I had it professionally inspected and appraised to be sure the car was worth the money I paid for it. The only issue was that the AC did not blow cold. Fiore took the car to the AC shop and it was fixed. Mike was always very helpful and returned my calls promptly. It is indeed a somewhat nerve racking experience buying a car you have not seen in person. Mike made the transaction as comfortable as possible. He helped obtain transport rates for me. I found him to be very helpful, honest and felt that he provided great customer service. When the car arrived it ran terrible. I contacted Mike and he emailed me back quickly and reassured me that the engine was in good shape and that whatever the issue was it was a small one. I learned from a trucker/transport friend of mine that the cars must be drained as much as possible legally for transport in the event of a crash. The car was drained so low that when it was started it picked up some sludge from the bottom of he tank. The fuel filer had gotten clogged. After it was replaced it ran great. I feel it is the personal responsibility of the buyer to have the car independently looked over for defects, both mechanically and cosmetically to be sure it is a good buy and that the dealer is advertising the car correctly. It cost me a total of $300.00, it was the best money I have ever spent. Do your due diligence, hire an inspector. Fiore is a honest classic car dealer that I would highly recommend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Plain and simple? [redacted] of Fiore motors lied to me about what worked and did not work on the vehicle. It's cut and dried. Read the email he sent again. "Yes Sir.  Everything works including the power rear window glass. All safety items have been checked and must work for me to sell it to anyone.That includes all lights, signals, horn, wipers etc. Brakes and tires are all good.  Vents work fine. Windows roll easily.  Clutch and tranny work perfectly.  Starts easily and runs great.There is nothing needed." I am sorry he feels it is necessary to explain how my "expectations" were the problem. Then to doubt my history of owning classic cars. The attempt to steer the complaint away from the facts are not helpful. Cosmetically? The car is fine. This is not the issue. The pictures you post do not show the blown engine cylinders. The separated and severed frame under the front axle. The large rusted holes in the floorpan which had been (crudely) attempted to be covered up with screws and license plates. The photos you have also did not show the fried brakes and wheel cylinders. The smoke pouring from the exhaust. The burned out clutch. The photos don't show the car not starting, nor the gaping holes in the exhaust manifold. They do not show the overspray paint on the interior doors clearly indicating that this was not the original paint, even though you suggested it may indeed be. The photos you shared did not show the inner sidewalls of the tires crumbling apart in one's hand like pottery. The photos do not show that the keys will not open - nor lock - any door on the vehicle. The photos do not show the radio not working. The photos do not show that these wheels are not the original wheels for the vehicle. Let's be clear. This was sold as if it were a magic find. An original car, with 29,000 miles. This car was priced WELL ABOVE its #1 concours value. This is a #3 car, was a mechanical nightmare, with relatively fresh paint. License plates screwed into the rusted floorpan? Unreal. Check out these two pictures. I have lots more of these photos. About 70 of 'em. Also have all the detailed work receipts. Let's stick with the facts. Read the email. There were lies told. Sorry. That's the truth.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] and I have spoken via email nearly 50times in regards to this vehicle, most recently less than 2 weeks ago.  He did not mention this action to me at that time.  The sale of the 64 Buick Riviera began almost two years ago.  [redacted] had many many questions regarding this...

car.  Being stationed in Belgium, I tried to help him as best I could.  I answered every single question he had asked, honestly, thoroughly and in 90% of the cases, immediately via email.  Not only did we speak via email, on occasion we spoke verbally. it is important to note that the time difference between NY and Belgium is 6 hours so email was preferred.  [redacted] has made several complaint issues which I will address individually.  First, I would like to point out the car was purchased in early 2013.  We had offered to hold the car for [redacted] but after being unable to pinpoint a delivery time, [redacted] had agreed to start paying a small storage fee.  The car didnt actually leave the port for Belgium until April 2014, more than a year later.  The car left in perfect working order however, after a year + of storage on a 50year old classic car, things can happen.  he says he broke down because of a minor issue after picking the car up at the port in Belgium.  He states that we painted the car and the paint has bubbled.  We did not paint the car.  We do not have a paint facility however, we do send out cars needing paint to a reputable body shop in our area.  We have used them for many years and have never had an issue.  The car was painted in 2011, 3+ years earlier and was fine when it left.  Only now has [redacted] mentioned paint issues, nearly 4 years later and after a boat trip to Europe.  I sopke with [redacted] 2 weeks ago about this and explained that these was not much I could or would do as I have no idea why this happened.  It was a compleley rust free car and I am certain it still is today.  We do not buy and certainly do not sell cars with rust.  He complained that the rear end was incorrect for the car.  My description of the car was dead on accurate and very thorough.  I told him from day 1 that it was a very rare matching numbers engine car meaning the engine is the exact engine that came in the car.  Even the carburetors were original. Photos proving this were on our website for all to see and [redacted] DID see it  I did not go as far as checking every single part for originality nor did I say I would or could. I also did not claim the the rear end was original.   [redacted] had the option of hiring an inspector to fully evaluate the car before purchase.  They would have given him every single detail of the car for as little as $200  I did try to answer every question he had asked which I did do.  That question was not asked. Additionally, [redacted] was provided nearly 80 pictures of the vehicle including the entire undercarriage.  Everything was revealed.  Nothing was hidden.  I think it unfair of [redacted] to have expected any more.  Given the age of this car, certain things can occur.  I strongly believe that our dealership has far exceeded what should be expected of us. I remain open to talk with [redacted] in regards to this beautiful and rare classic but I DO NOT feel as though I should reimburse any monies based on these circumstances.

I am very surprised by this report.  The vehicle in question is a 1962 Mercury Comet wagon.  Some pictures are attached for your review.   This is a case of a customer expecting way too much from a 52 year old $10500 classic vehicle.  In my opinion, the condition of...

this car was excellent.  Paint was beautiful.  To complain about alittle overspray on a car like this is ridiculous.  The car was safe and passed NYS inspection so to say that it needed anything at all for safety, never mind $8000 worth of work, is also ridiculous.  I agree that nothing on the car was, or was claimed to be perfect.  It is an excellent car for its age and price class.   The buyers made claims of a broken frame and other serious problems but they are simply not true.  This car had 27000 original miles and was in great to excellent condition throughout. it was a local show winner as well.  He was a vey nice gentleman but his expectations were way too high for such a car. Details pictures of this car are still on our website today.  We are proud of this car and were proud to sell it.
You can see it in close-up detail on our website at [redacted].  See it for yourself and you can make your own decision.  This was and is, a really nice, safe and reliable car. It can be driven anywhere and was sold at a very good price.

Once again I stand by our statement that the car was fully functional, safe and completely roadworthy prior to our sending the car to [redacted] in California. [redacted] says he has had many many classic cars over thirty years.  I find that hard to believe being that his statement says that he had to rent a car for a month.  That tells me that he was planning to use this 52 year old car as a "daily driver" and not as it was intended to be, a classic car.  While it is certainly his prerogative to use his car any way he likes but this would indicate to me that he expected this car to have the same functionality and safety standards as a new car.  That is ridiculous!  It doesn't start like a new car, run like a new car, drive like a new car or stop like one either.  Im sure he knows that.  Did he really expect it to operate as a daily driver?  Cars are far better today than 50 years ago. [redacted] is also a California resident.  California standards on their vehicles are far different and much stricter than that of NY.  I know [redacted] got a great car for a very fair price.  That car was in incredible condition and was driven here in NY on many occasions without a problem.  it was tuned, idling great, fluids were changed and it ran great.  Im not sure what else I could have done to make it any better but I refuse to return any monies on this car.  Once again, I still have this vehicle on our website with over 40pictures of every area of the car including the undercarriage.  Please take a look for yourself.  
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Here are the facts. Not “opinions.” Facts. I was tricked by Fiore Motors. I have all of the photographs and paperwork to back this up. The truth? I have bought many 1950’s and 1960’s vehicles. Been doing this for 30 years. This was the first time I was blatantly shocked by the difference between the “words of the seller” and the “actual product.” I always expect surprises. This was different. I paid $10,500 for this vehicle. Literally at the highest tick of the Hagerty valuation charts. Again. Here are the exact words from the seller’s email to me:    “Yes Sir.  Everything works including the power rear window glass. All safety items have been checked and must work for me to sell it to anyone. That includes all lights, signals, horn, wipers etc. Brakes and tires are all good.  Vents work fine. Windows roll easily.  Clutch and tranny work perfectly.  Starts easily and runs great. There is nothing needed.”  These are his words. Not mine. Well. Whether he likes it or not , it cost me $8000 to get this car into the condition he stated it was in, when I bought it.  I am glad [redacted] recognizes the deceny in my communications with him. It’s true. I have acted respectably. But this has not been fun. I didn’t have a car to drive for a month and a half. So I rented one. Another expense I didn’t even include. To rebate $2500 of this $18,500 nightmare would be a fractional gesture of good faith from Fiore Motors. The simple act of recognizing that one of their customers has gone through hell. What say you NY Revdex.com?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a 1964 Buick Riviera from [redacted] last year. [redacted] seemed honorable and reputable. [redacted] was very accommodating in dealing with my issues to store the car and ship overseas to my residence in Belgium. After some time [redacted] charged me for the storage, but that was agreeable. When I picked the car up at the port the battery needed a jump then I proceed home, a 1.5 hour drive. The car broke down shortly after leaving the port. Apparently the voltage regulator was bad. When I got the car home I began to inspect it and found some major items were not as advertised. The "original" exhaust was not original and it was not in solid condition as advertised. I had to ship parts to Belgium to replace the exhaust. I have photos. I found that the 3.42 "posi" rear end was a locked 3.07 transaxle. This meant the car was not built exactly like a 1965 Riviera GS as advertised. Now I the paint is bubbling all over the car. I have photos. The research I made indicates that there was either moisture on the primer or in hoses used to paint the car. The problem seems to be under the paint. The car was painted by Fiore Motor Classics and advertised as brand new. I believe it was , but the paint job had a latent defect. The car was advertised with 72k miles but arrived with 83,335 on the odometer and the title.Desired Settlement: I would like [redacted] to pay for repainting the car. The car was shipped at a cost of $2200 to Belgium. It is unlikely I will be able to ship it back soon. I would like to have the car painted with the same color in Belgium. I would like to have Fiore Motor classics pay for transport as well if required. I would like my exhaust system refunded. I am not sure how to handle the rear axle issue. Should I expect a replacement or refund if the current one is factory? The mileage, exhaust and the rear end factored into the valuation of the vehicle.

Business

Response:

[redacted] and I have spoken via email nearly 50times in regards to this vehicle, most recently less than 2 weeks ago. He did not mention this action to me at that time. The sale of the 64 Buick Riviera began almost two years ago. [redacted] had many many questions regarding this car. Being stationed in Belgium, I tried to help him as best I could. I answered every single question he had asked, honestly, thoroughly and in 90% of the cases, immediately via email. Not only did we speak via email, on occasion we spoke verbally. it is important to note that the time difference between NY and Belgium is 6 hours so email was preferred. [redacted] has made several complaint issues which I will address individually. First, I would like to point out the car was purchased in early 2013. We had offered to hold the car for [redacted] but after being unable to pinpoint a delivery time, [redacted] had agreed to start paying a small storage fee. The car didnt actually leave the port for Belgium until April 2014, more than a year later. The car left in perfect working order however, after a year + of storage on a 50year old classic car, things can happen. he says he broke down because of a minor issue after picking the car up at the port in Belgium. He states that we painted the car and the paint has bubbled. We did not paint the car. We do not have a paint facility however, we do send out cars needing paint to a reputable body shop in our area. We have used them for many years and have never had an issue. The car was painted in 2011, 3+ years earlier and was fine when it left. Only now has [redacted] mentioned paint issues, nearly 4 years later and after a boat trip to Europe. I sopke with [redacted] 2 weeks ago about this and explained that these was not much I could or would do as I have no idea why this happened. It was a compleley rust free car and I am certain it still is today. We do not buy and certainly do not sell cars with rust. He complained that the rear end was incorrect for the car. My description of the car was dead on accurate and very thorough. I told him from day 1 that it was a very rare matching numbers engine car meaning the engine is the exact engine that came in the car. Even the carburetors were original. Photos proving this were on our website for all to see and [redacted] DID see it I did not go as far as checking every single part for originality nor did I say I would or could. I also did not claim the the rear end was original. [redacted] had the option of hiring an inspector to fully evaluate the car before purchase. They would have given him every single detail of the car for as little as $200 I did try to answer every question he had asked which I did do. That question was not asked. Additionally, [redacted] was provided nearly 80 pictures of the vehicle including the entire undercarriage. Everything was revealed. Nothing was hidden. I think it unfair of [redacted] to have expected any more. Given the age of this car, certain things can occur. I strongly believe that our dealership has far exceeded what should be expected of us. I remain open to talk with [redacted] in regards to this beautiful and rare classic but I DO NOT feel as though I should reimburse any monies based on these circumstances.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. By resolved I am simply closing the case without any action by Fiore Motors. I will absorb the costs. As stated [redacted] was generally very helpful in his support of the purchase and shipping overseas. Yes it was difficult to do this from so far away and there were numerous hurdles. As stated [redacted] did store the car and I was okay with the minimal storage fee. Yes the numbers did match the car and the rear end was likely original, but not as described in internet posting (3.42 posi vs. 3.07 locked). The engine and carburetor numbers do indeed match. The overall authenticity and condition of the car, save the exhaust system which needed immediate replacement was never in question. Yes I could have hired an evaluator, but placed my trust in [redacted]. I still believe he is an honest and decent businessman, but I thought maybe he was not fully aware of these issues. I contacted the Revdex.com after not receiving a response about the issues mentioned, a pulling of the car completely off the website with the stated condition and features. That Fiore Motor Classics did not paint the car itself was not known to me. The advertisement indicated a recent paint job done by the company. Whether it was farmed out or not was irrelevant. The paint is indeed bubbling. The car has been stored properly and it made no sense to me. It does indeed seem like a latent defect, but that does not mean that I am accusing [redacted] of hiding anything. He could not have been aware of the defect. The paint was near perfect when it arrived. It was the lack of response that prompted this report. [redacted] and I have spoken about the paint and I did not feel compelled to mention the Revdex.com report. I doubt I will see any consideration on this. I intend to have the car repainted in the same color in order to recoup my investment. This was my first classic car purchase and I will be more careful next time. I was hoping to build a lasting relationship with Fiore Motors. So I guess it is caveat emptor. Sincerely, [redacted]

Review: Wish I had found the complaints on Revdex.com earlier about this dealer. Ironically, sadly, one of them refers to the EXACT vehicle I purchased from Fiore. Well. Let me begin by sharing two emails between [redacted] and myself about the condition of this car. These are our unedited words:

MY EMAIL

"Hi [redacted]. Can you tell me if everything works?? Wipers. Heater. Vents. Radio. Lights. Brights. Blinkers. Windows. Any surprises I'd need to address? Tranny? Clutch? Brakes? Etc...Thanks so much. I'm a serious buyer. Every bit of information helps immensely. Thanks in advance. [redacted]"

[redacted]'S REPLY

"Yes Sir. Everything works including the power rear window glass. All safety items have been checked and must work for me to sell it to anyone. That includes all lights, signals, horn, wipers etc. Brakes and tires are all good. Vents work fine. Windows roll easily. Clutch and tranny work perfectly. Starts easily and runs great. There is nothing needed."

These are his words. Not mine. Truth be told? I "trusted" a used car salesman. And I got burned. I have now paid a little over $8,000 to get this car "running and safe." Everything about this car "besides" its outward general cosmetic appearance was a disaster. The actual vehicle frame itself was broken completely apart in two sections. Not just "little areas." But six inch sections which were dangling and unattached. There were (literally) "license plates" screwed into portions of the underneath floorboards attempting to cover large holes. The engine itself had almost zero compression in two of its six cylinders. The car was difficult to start. Would not stay idling. And smoke poured out the exhaust AND a little as well, from under the hood. The brakes, both drums and rotors, were completely shot on all four wheels. The clutch slipped. The tires were so dried out, you could literally break off chucks of the inner walls with your fingers. All of the doors do not lock, and will not lock nor unlock with a key. The rear wagon hatch does not lock. The radio does not work. The interior lights do not work. The dashboard lights do not work. It is clearly not the "original" paint. There is overspray on the interior doors.

I could go on. I have all the paper work. These are just a few highlights.

I have stopped at just over $8000 to get this car "driving safely" and to pass California DMV. I respectfully paid Fiore $10,500. for this car. That's $18,500. I blew it. In hindsight? Always get a second opinion and have a vehicle checked out. I've done this in the past. Not sure why I trusted Fibre on this one. Wanted to believe, I guess.Desired Settlement: Before I contacted the Revdex.com I explained to [redacted] that a "good faith" gesture of $2500 toward my $8000 mess would settle this. He told me no. I'm still there. A check for $2500 settles this. It's more than fair. It's an easy way out.

Business

Response:

I am very surprised by this report. The vehicle in question is a 1962 Mercury Comet wagon. Some pictures are attached for your review. This is a case of a customer expecting way too much from a 52 year old $10500 classic vehicle. In my opinion, the condition of this car was excellent. Paint was beautiful. To complain about alittle overspray on a car like this is ridiculous. The car was safe and passed NYS inspection so to say that it needed anything at all for safety, never mind $8000 worth of work, is also ridiculous. I agree that nothing on the car was, or was claimed to be perfect. It is an excellent car for its age and price class. The buyers made claims of a broken frame and other serious problems but they are simply not true. This car had 27000 original miles and was in great to excellent condition throughout. it was a local show winner as well. He was a vey nice gentleman but his expectations were way too high for such a car. Details pictures of this car are still on our website today. We are proud of this car and were proud to sell it.

You can see it in close-up detail on our website at [redacted]. See it for yourself and you can make your own decision. This was and is, a really nice, safe and reliable car. It can be driven anywhere and was sold at a very good price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here are the facts. Not “opinions.” Facts. I was tricked by Fiore Motors. I have all of the photographs and paperwork to back this up. The truth? I have bought many 1950’s and 1960’s vehicles. Been doing this for 30 years. This was the first time I was blatantly shocked by the difference between the “words of the seller” and the “actual product.” I always expect surprises. This was different. I paid $10,500 for this vehicle. Literally at the highest tick of the Hagerty valuation charts. Again. Here are the exact words from the seller’s email to me: “Yes Sir. Everything works including the power rear window glass. All safety items have been checked and must work for me to sell it to anyone. That includes all lights, signals, horn, wipers etc. Brakes and tires are all good. Vents work fine. Windows roll easily. Clutch and tranny work perfectly. Starts easily and runs great. There is nothing needed.” These are his words. Not mine. Well. Whether he likes it or not , it cost me $8000 to get this car into the condition he stated it was in, when I bought it. I am glad [redacted] recognizes the deceny in my communications with him. It’s true. I have acted respectably. But this has not been fun. I didn’t have a car to drive for a month and a half. So I rented one. Another expense I didn’t even include. To rebate $2500 of this $18,500 nightmare would be a fractional gesture of good faith from Fiore Motors. The simple act of recognizing that one of their customers has gone through hell. What say you NY Revdex.com?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once again I stand by our statement that the car was fully functional, safe and completely roadworthy prior to our sending the car to [redacted] in California. [redacted] says he has had many many classic cars over thirty years. I find that hard to believe being that his statement says that he had to rent a car for a month. That tells me that he was planning to use this 52 year old car as a "daily driver" and not as it was intended to be, a classic car. While it is certainly his prerogative to use his car any way he likes but this would indicate to me that he expected this car to have the same functionality and safety standards as a new car. That is ridiculous! It doesn't start like a new car, run like a new car, drive like a new car or stop like one either. Im sure he knows that. Did he really expect it to operate as a daily driver? Cars are far better today than 50 years ago. [redacted] is also a California resident. California standards on their vehicles are far different and much stricter than that of NY. I know [redacted] got a great car for a very fair price. That car was in incredible condition and was driven here in NY on many occasions without a problem. it was tuned, idling great, fluids were changed and it ran great. Im not sure what else I could have done to make it any better but I refuse to return any monies on this car. Once again, I still have this vehicle on our website with over 40pictures of every area of the car including the undercarriage. Please take a look for yourself.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Plain and simple? [redacted] of Fiore motors lied to me about what worked and did not work on the vehicle. It's cut and dried. Read the email he sent again. "Yes Sir. Everything works including the power rear window glass. All safety items have been checked and must work for me to sell it to anyone.That includes all lights, signals, horn, wipers etc. Brakes and tires are all good. Vents work fine. Windows roll easily. Clutch and tranny work perfectly. Starts easily and runs great.There is nothing needed." I am sorry he feels it is necessary to explain how my "expectations" were the problem. Then to doubt my history of owning classic cars. The attempt to steer the complaint away from the facts are not helpful. Cosmetically? The car is fine. This is not the issue. The pictures you post do not show the blown engine cylinders. The separated and severed frame under the front axle. The large rusted holes in the floorpan which had been (crudely) attempted to be covered up with screws and license plates. The photos you have also did not show the fried brakes and wheel cylinders. The smoke pouring from the exhaust. The burned out clutch. The photos don't show the car not starting, nor the gaping holes in the exhaust manifold. They do not show the overspray paint on the interior doors clearly indicating that this was not the original paint, even though you suggested it may indeed be. The photos you shared did not show the inner sidewalls of the tires crumbling apart in one's hand like pottery. The photos do not show that the keys will not open - nor lock - any door on the vehicle. The photos do not show the radio not working. The photos do not show that these wheels are not the original wheels for the vehicle. Let's be clear. This was sold as if it were a magic find. An original car, with 29,000 miles. This car was priced WELL ABOVE its #1 concours value. This is a #3 car, was a mechanical nightmare, with relatively fresh paint. License plates screwed into the rusted floorpan? Unreal. Check out these two pictures. I have lots more of these photos. About 70 of 'em. Also have all the detailed work receipts. Let's stick with the facts. Read the email. There were lies told. Sorry. That's the truth.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I left a $500 deposit on a Mercury Comet. I mentioned I would not commit to the sale until I was able to drive and further inspect the vehicle outside of the warehouse. When returning 6 days later for the test drive the vehicle was lacking acceleration as well as directional functioning properly, radio not working, high beams and several other items did not appear to be working correctly. When asking for my deposit back [redacted] stated that he spent so much time going over the car and my $500 deposit was not refundable. He became very agitated and hostile. I would be very concerned with any other individuals having to do business with him.Desired Settlement: $500 the amount given as a deposit until further inspection

Business

Response:

This man is NOT TELLING THE TRUTH. He called and made an appointment to come in and see our 1962 Mercury Comet wagon AND attached 1949 teardrop trailer. I spent nearly an hour going over the car and covered every aspect of the car and trailer including the chrome, seats, trophy it had won, the trailer, the ACTUAL mileage of the car which was only 25000 and more. I offered then to take him for a test drive. He refused.. After the hour, he came back into my office and said he wanted to buy the car. HE WANTED TO PAY IN FULL FOR THE CAR AT THAT MOMENT ON HIS CREDIT CARD. I had told him that Id rather not do that. A small deposit ($500). I told him, I dont want to do that for 2 reasons. 1. I dont want to pay that much to the credit card company and 2. DEPOSITS ARE NON-REFUNDABLE so if you change your mind for any reason, you could lose it. He said ok and I took the $500 deposit on Credit card.

Review: Fiore Motors falsely represented a 1970 Olds 442 as restored, newly built engine. Upon delivery of car, there was a severe oil leak, taken to Country Auto Sales, McLoud OK and was informed the engine would need to be rebuilt, had been put together dirty, seal in upside down, bearings no good, etc. Receipts available. Vehicle also had plastic dash cover to conceal cracked dash (not visible in pictures). Outside Stainless has numerous dings. At no time during the many conversations with Fiore were we informed of any of these defaults. Contacted Fiore and was told "to bad".Desired Settlement: At the least to refund engine repairs $3,833.51

Business

Response:

When I saw this complaint, I was shocked. This gentleman is a complete liar. There is no other explanation for this complaint.

First of all, the buyer bought this car over six months ago and has never said a single word to me about the car. The fact that he says he did, is a lie and my office can verify that.

Secondly, this 1970 Oldsmobile 442 had just undergone a close to flawless restoration less than a year ago. It was top to bottom gorgeous. We had just bought the car at a Mecum auction in Kissemmee auction in January 2013. No expense was spared in the restoration. The car is still featured on my website today as a SOLD classic.

FMC sells classic cars exclusively.

Finally, the buyer lived in another state hundreds of miles away and did not personally come to see the car but HE SENT HIS BROTHER-IN-LAW who lives close to our location to come and see the car. he looked it over from top to bottom and even drove the car. I was standing right there when this gentleman called the buyer and told him, the car is perfect just as described.... The car had no oil leaks or leaks of any kind, no dash cracks, NOTHING...

The buyer could have easily come to see the car himself but he did not. I can guarantee if he would have came himself, he would have still bought the car.

Im not sure what his motivation for this inquiry is but until this inquiry, I have never heard from this buyer. Maybe he damaged the car last week and is trying to get something out of me for it but you cant window shop for a 43year old car and then complain about it 6 months after purchasing it.

We owe him nothing. He owes me an explanation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This response is indicative of FMC being a "typical classic car dealer". FMC was contacted by telephone of the issues with this car upon delivery and stated it was "still a good deal". When questioned about what was advertised as a "flawless restoration" and what was received, FMC was told that the "standards in his part of the country must be different than in our part of the country". I can guarantee that if we would have personally come to see the car we definitely would not have bought it or would not have paid the price we did. The dash had a plastic cover over it to hide the crack across the top. To imply that we might have damaged the car last week again reflects on the lack of integrity this business, FMC, conducts. Attached is the engine repair bill and I would highly encourage you to call and speak with [redacted], [redacted], (phone # on invoice) on the condition the engine was in and what work was required to make it dependable. There is no motivation in filing this with the Revdex.com other than to hopefully WARN potential customers of the type of deception conducted by this "classic car dealer".]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I stand firm on my statement that this man had a brother in law come and inspect the vehicle, test drive it and was totally pleased with the vehicle. He called the buyer while I was standing there and told him the car was perfect.. He is not entitled to complain about a 43 year old car that he bought over 6 months ago. Where were these dings and problems when his brother in law was standing there looking at the car. Where were these engine problems when he was driving it??? In my opinion, he is entitled to nothing and that is what I am going to give him.

I stand by my statement that this car was absolutely beautiful in every respect. It is still on my website for all to see. [redacted]

If there were so many problems with this car (which there were NOT), why did he wait so long to complain about them. The answer is simple.... There were none!

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the "typical classic car dealer" response. Issues with the car were noted upon delivery and have arisen over the last 6 months. Dealers tend to "cover up" "disguise" faults with a car long enough to sell it. Since I originally did not get satisfaction from dealing directly with Fiore Motor Classics I felt it my obligation to alert other potential buyers of the deception of this classic car dealer and only recently found out I could file with the NY Revdex.com. Apparently FMC chose not to contact the repair shop to confirm my statement and additional contacts are available for confirmation.

The complaint is based on the misrepresentation of the cars restoration/condition. Recommendation is that future buyers don't walk but RUN away, and NEVER buy from a dealer or take the vehicle for inspection.

Sincerely,