Fiore & Son

Initial Business Response / [redacted] (1000, 20, 2016/05/09) */ While I will agree with the complaint that thing were not handled in a timely manor things were not as I was toldAfter a few letters and emails, I approached my business partner who was under the impression that the matter had been resolved When I started receiving the emails is when I inquired if the issue was actually resolved and as far as I could tell the client was not satisfied with the outcomeThe pricing agreement that the client was referring to was pricing from almost years agoWe have instructed them that the industry has changed greatly and so has the pricingUpon every pick up they were instructed the pricing of the load and the pricing that had changedWhile I do not want to lose a client for any reason I cannot lose money because they refuse to update pricingThe items that we recycled had a value 1/5th of what they are demandingUpon reviewing the paperwork that [redacted] signed it, shows that the pricing was never adjusted regardless of how many times they were informed of the price changeAs I told them in the emails I was out of town with my son in the hospital and would address it upon my returnThey filed complaints while I was still out of town and refused to discuss the matter with me againI want resolution for the issue, but I cannot afford to pay them insane locked rates for years on end with a fluid market Initial Consumer Rebuttal / [redacted] (3000, 22, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seriously?? This is your response? Your quote, "I cannot loose money because they (we) refuse to update pricing"? Based on the candor, (or rather LACK thereof), you have exhibited throughout this transaction........it is of little wonder that your response would be laced with fabrication(s)You DO realize that verbal fabrications do not hold up well in a court of law??!? If not.......be advised, they don'tIn fact, I think they call it perjury; which is a crime in and of itself Further, we work in the industry doing warranty repairs for quite a number of companiesFee structure is a major component of the relationships between us and those we do business withThe point to this is that it is an aspect we monitor more carefully than other businessThere have been no price structure differences presented, (neither written nor verbal), by C.E.Sour initial transaction with your company in May In addition, you should be made aware that my position with JVA, Inc is such that I am trained to document everythingLetters, emails, caller I.D., all correspondences and in a dated/chronological folder on each party/person we do business withThat being said, at this point.........it would be advised that you seriously reconsider your response and/or remit that which is due our company before this situation take a more serious turn than is it already has Attachment with this response is chronological listing of communications on this issueAlong with this, I would point out that: (1) Originally solicitation from your company was rec'd in January A period of just under 2-yrs from your piof Batch in the beginning of December and not 3-year as stated in your reply (2) The original first Batch was not pickfrom us until 05-19-14; which remittance being rec'd on 06-13-14; (slightly under a month and acceptable)Precedent established (3) Terms were based on both a per piece AND weight structure (for loose pcbs); as is noted in the C.E.Sdocument already providedNo other changes were ever made nor mentionedOf little relevance, but interesting to note............we have been in business since and are subject to the same market fluctuations as C.E.SIn spite of this, we have not done a price increase since around Market conditions, competition and economic factors have not allowed it (4) We did not specify the amount of $[redacted] is the one who calculated that amount and stated it to be so in his email from 03-01-(t)As we have documented items by invoice, make, model and serial numbers, (as well as weight of the loose product).......we would be happy to come up with a RE-calculation; but you may not like the outcome (5) It is interesting to note that there is no argument that money is due our company from C.E.SIn spite of this, we are presently over 5-months down the line and no remittance has yet been made; at allNoneZeroZipNadaWe view this as but one more example of how C.E.Schooses to conduct themselves in an unacceptable and unprofessional manner (6) $is the amount [redacted] calculated and it is the amount we will consider as satisfactory closer to this issueAt this point, we are willing to write off the time, effort and costs associated with having to pursue this matterSuch will not be the case if we are forced to formally pursue even further (7) And finally, regarding the hospital situation with your child/children..........we are not privy to details of that situation and do not wish to beSuffice it to say, however, we pray for their safety and well-being in whatever trouble it is that may be there

Initial Business Response /* (1000, 20, 2016/05/09) */
While I will agree with the complaint that thing were not handled in a timely manor things were not as I was told. After a few letters and emails, I approached my business partner who was under the impression that the matter had been resolved....

When I started receiving the emails is when I inquired if the issue was actually resolved and as far as I could tell the client was not satisfied with the outcome. The pricing agreement that the client was referring to was pricing from almost 3 years ago. We have instructed them that the industry has changed greatly and so has the pricing. Upon every pick up they were instructed the pricing of the load and the pricing that had changed. While I do not want to lose a client for any reason I cannot lose money because they refuse to update pricing. The items that we recycled had a value 1/5th of what they are demanding. Upon reviewing the paperwork that [redacted] signed it, shows that the pricing was never adjusted regardless of how many times they were informed of the price change. As I told them in the emails I was out of town with my son in the hospital and would address it upon my return. They filed complaints while I was still out of town and refused to discuss the matter with me again. I want resolution for the issue, but I cannot afford to pay them insane locked rates for years on end with a fluid market.
Initial Consumer Rebuttal /* (3000, 22, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Seriously?? This is your response? Your quote, "I cannot loose money because they (we) refuse to update pricing"?
Based on the candor, (or rather LACK thereof), you have exhibited throughout this transaction........it is of little wonder that your response would be laced with fabrication(s). You DO realize that verbal fabrications do not hold up well in a court of law??!? If not.......be advised, they don't. In fact, I think they call it perjury; which is a crime in and of itself.
Further, we work in the industry doing warranty repairs for quite a number of companies. Fee structure is a major component of the relationships between us and those we do business with. The point to this is that it is an aspect we monitor more carefully than other business. There have been no price structure differences presented, (neither written nor verbal), by C.E.S. our initial transaction with your company in May 2014.
In addition, you should be made aware that my position with JVA, Inc is such that I am trained to document everything. Letters, emails, caller I.D., all correspondences and in a dated/chronological folder on each party/person we do business with. That being said, at this point.........it would be advised that you seriously reconsider your response and/or remit that which is due our company before this situation take a more serious turn than is it already has.
Attachment with this response is chronological listing of communications on this issue. Along with this, I would point out that:
(1) Originally solicitation from your company was rec'd in January 2014. A period of just under 2-yrs from your pick-up of Batch 200 in the beginning of December 2015 and not 3-year as stated in your reply.
(2) The original first Batch 100 was not picked-up from us until 05-19-14; which remittance being rec'd on 06-13-14; (slightly under a month and acceptable). Precedent established.
(3) Terms were based on both a per piece AND weight structure (for loose pcbs); as is noted in the C.E.S. document already provided. No other changes were ever made nor mentioned. Of little relevance, but interesting to note............we have been in business since 1989 and are subject to the same market fluctuations as C.E.S. In spite of this, we have not done a price increase since around 2006. Market conditions, competition and economic factors have not allowed it.
(4) We did not specify the amount of $528.75.......[redacted] is the one who calculated that amount and stated it to be so in his email from 03-01-16 (t). As we have documented items by invoice, make, model and serial numbers, (as well as weight of the loose product).......we would be happy to come up with a RE-calculation; but you may not like the outcome.
(5) It is interesting to note that there is no argument that money is due our company from C.E.S.. In spite of this, we are presently over 5-months down the line and no remittance has yet been made; at all. None. Zero. Zip. Nada. We view this as but one more example of how C.E.S. chooses to conduct themselves in an unacceptable and unprofessional manner.
(6) $528.75 is the amount [redacted] calculated and it is the amount we will consider as satisfactory closer to this issue. At this point, we are willing to write off the time, effort and costs associated with having to pursue this matter. Such will not be the case if we are forced to formally pursue even further.
(7) And finally, regarding the hospital situation with your child/children..........we are not privy to details of that situation and do not wish to be. Suffice it to say, however, we pray for their safety and well-being in whatever trouble it is that may be there.