Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ In [redacted] began my bootcamp classesShe had mentioned shortly after starting about [redacted] pain but had later discovered it was due to improper footwear and form ( both of which I suggest after hearing of the pain ) Once she changed these things I have documentation stating it helped " so much " When of her bootcamp sessions were used [redacted] contacted me to purchase a second punch passAt the time of purchase a no refund policy had been put into place as I had learned from experience that people would chose not to go some day - family/work/personal/ reasons and then when the next round of sessions would start they would want them to be carried overThis was clearly noted in the advertising on [redacted] to which [redacted] and others had commented they would be attending/purchasingOn [redacted] contacted be saying she was going to hold off on her sessions until she saw her Dr about what could be done as her [redacted] were still bothering her [redacted] was the next time I heard from [redacted] She explained that her [redacted] were feeling better however her Dr didn't want her going into anything intense to aggravate itShe also had mentioned about a schedule change At this time I had reminded [redacted] about the no refund policy but that she could transfer the sessions or have someone else purchase themThis is what I had allowed a few people to do in the pastWhen she spoke of not receiving a physical punch card I explained to her that her sessions attended are tracked as attendance is taking each classIf I solely relied on participants bringing a card with them then when they forgot it or misplaced it I wouldn't know how many were usedSome people that purchased bootcamps would track for themselves to keep count knowing this procedure and agreeing it made sense after learning from handing out cards earlier in the year[redacted] became irate at my responseThere were no threat or scare tactics simply factsI let [redacted] know that provided a Drnote I would be able to process a full refund for the sessions she had not usedSeeing as she had given her reasoning for not being able to attend as a suggestion from her Dr I only was to assume this would be an easy resolution[redacted] then explained that she was too busy to see a Dr, that it was a waste of her and their time, and that she wouldn't be doing that and just wanted her money backTrying to reason with her I explained that I had reached out to a few friends who work in Dr offices ( without mentioning [redacted] s name ) and explained the situationThey confirmed that it would be an easy thing for the Dr to do [redacted] At the time this happened, without even know [redacted] had already contacted another client who was looking to sell sessions she wasn't using ( this person understood the policy ) I went above what was necessary and told the other lady that I was going to provide a refund to someone else if they provided a Dr note, so I would do so for her as wellShe was ecstatic, acknowledging that I didn't have to do that but she appreciated the fact that I wasThis woman within days provided me a copy of her note and the refund was immediately processed [redacted] Given that [redacted] s original reasoning for stopping classes was her [redacted] and Dr request a refund is an extremely easy solution, providing the noteIf that is not the case then it is like any other business modelYou cannot return a shirt you wore times when you decide you don't like it anymore[redacted] It is for these reasons alone that I used the example of a gym membership to [redacted] If [redacted] can provide a note as I mentioned a refund will be issued immediately Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been given the run around now for a monthBought the class punch card which was NEVER used and [redacted] did NOT inform me of a "No refund" policy and no where in the post of the promotion that she put on did it say anything about "no refunds" or any of her policies for the matterIf she wants to have a "No refund" policy then that's fine but it needs to be made clear to the customer at the time of purchase[redacted] I am not able to go to the Dr as she is out of the office [redacted] A Dr note will not benefit [redacted] in any way [redacted] A refund that shouldn't have to go through this process at allI was very surprised when she said she owned the company for the simple fact of the lack of customer service that was being provided and the run around and excuses she was giving me in order for me to get a refundIt's simpleShe did not state at the time of sale that this is "final sale" or "no refunds"No where in the same post as the promotion did it say about "no refunds"If it did say somewhere in the " [redacted] " hours, days or even months before hand that is not for the customer to go searching for something they don't even know exists! It has to be in the same post of in the communication of the saleAs a "business or [redacted] business owner" [redacted] This refund is for a class punch card, which was bought in advance and never used, nothing like a salad or even a garment that has been "tried on" or even wornObviously the latter would not be returnable and were terrible referencesA punch card which is paid for in advance before you use it is to be used at your convenience, hence "punch card"I have never been able to use a single class off of it and can no longer do soI should not have to go through all of this to get a refund for $** [redacted] I'm simply asking for a refund as I am not able to use what I paid forThere were absolutely no mentions of a "no return policy" at the time of sale, in the promotional post, or the numerous times I spoke with [redacted] to update her on my conditionNever did she mention an "expiry date" that is on the punch card, even though we arent provided with a physical punch card, so how are we the consumer suppose to know that there is an expiry date on these "Virtual cards" and what the expiry date is in the first place, let alone this "No refund policy"[redacted]
Initial Business Response /* (1000, 5, 2015/10/26) */
In [redacted] began my bootcamp classes. She had mentioned shortly after starting about [redacted] pain but had later discovered it was due to improper footwear and form ( both of which I suggest after hearing of the pain ) Once she changed...
these things I have documentation stating it helped " so much " When 5 of her 8 bootcamp sessions were used[redacted] contacted me to purchase a second 8 punch pass. At the time of purchase a no refund policy had been put into place as I had learned from experience that people would chose not to go some day - family/work/personal/ reasons and then when the next round of sessions would start they would want them to be carried over. This was clearly noted in the advertising on [redacted] to which[redacted] and others had commented they would be attending/purchasing. On [redacted] contacted be saying she was going to hold off on her sessions until she saw her Dr about what could be done as her [redacted] were still bothering her. [redacted] was the next time I heard from[redacted]. She explained that her [redacted] were feeling better however her Dr didn't want her going into anything intense to aggravate it. She also had mentioned about a schedule change.
At this time I had reminded[redacted] about the no refund policy but that she could transfer the sessions or have someone else purchase them. This is what I had allowed a few people to do in the past. When she spoke of not receiving a physical punch card I explained to her that her sessions attended are tracked as attendance is taking each class. If I solely relied on participants bringing a card with them then when they forgot it or misplaced it I wouldn't know how many were used. Some people that purchased bootcamps would track for themselves to keep count knowing this procedure and agreeing it made sense after learning from handing out cards earlier in the year.[redacted] became irate at my response. There were no threat or scare tactics simply facts. I let[redacted] know that provided a Dr. note I would be able to process a full refund for the sessions she had not used. Seeing as she had given her reasoning for not being able to attend as a suggestion from her Dr I only was to assume this would be an easy resolution.[redacted] then explained that she was too busy to see a Dr, that it was a waste of her and their time, and that she wouldn't be doing that and just wanted her money back. Trying to reason with her I explained that I had reached out to a few friends who work in Dr offices ( without mentioning[redacted]s name ) and explained the situation. They confirmed that it would be an easy thing for the Dr to do. [redacted]
At the time this happened, without even know[redacted] had already contacted another client who was looking to sell sessions she wasn't using ( this person understood the policy ) I went above what was necessary and told the other lady that I was going to provide a refund to someone else if they provided a Dr note, so I would do so for her as well. She was ecstatic, acknowledging that I didn't have to do that but she appreciated the fact that I was. This woman within days provided me a copy of her note and the refund was immediately processed.
[redacted]. Given that[redacted]s original reasoning for stopping classes was her [redacted] and Dr request a refund is an extremely easy solution, providing the note. If that is not the case then it is like any other business model. You cannot return a shirt you wore 5 times when you decide you don't like it anymore.[redacted] It is for these reasons alone that I used the example of a gym membership to[redacted]. If[redacted] can provide a note as I mentioned a refund will be issued immediately.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been given the run around now for a month. Bought the 8 class punch card which was NEVER used and [redacted] did NOT inform me of a "No refund" policy and no where in the post of the promotion that she put on did it say anything about "no refunds" or any of her policies for the matter. If she wants to have a "No refund" policy then that's fine but it needs to be made clear to the customer at the time of purchase.[redacted] I am not able to go to the Dr as she is out of the office [redacted]. A Dr note will not benefit [redacted] in any way. [redacted] A refund that shouldn't have to go through this process at all. I was very surprised when she said she owned the company for the simple fact of the lack of customer service that was being provided and the run around and excuses she was giving me in order for me to get a refund. It's simple. She did not state at the time of sale that this is "final sale" or "no refunds". No where in the same post as the promotion did it say about "no refunds". If it did say somewhere in the "[redacted]" hours, days or even months before hand that is not for the customer to go searching for something they don't even know exists! It has to be in the same post of in the communication of the sale. As a "business or [redacted] business owner" [redacted] This refund is for a 8 class punch card, which was bought in advance and never used, nothing like a salad or even a garment that has been "tried on" or even worn. Obviously the latter would not be returnable and were terrible references. A punch card which is paid for in advance before you use it is to be used at your convenience, hence "punch card". I have never been able to use a single class off of it and can no longer do so. I should not have to go through all of this to get a refund for $**. [redacted] I'm simply asking for a refund as I am not able to use what I paid for. There were absolutely no mentions of a "no return policy" at the time of sale, in the promotional post, or the numerous times I spoke with [redacted] to update her on my condition. Never did she mention an "expiry date" that is on the punch card, even though we arent provided with a physical punch card, so how are we the consumer suppose to know that there is an expiry date on these "Virtual cards" and what the expiry date is in the first place, let alone this "No refund policy".[redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ In [redacted] began my bootcamp classesShe had mentioned shortly after starting about [redacted] pain but had later discovered it was due to improper footwear and form ( both of which I suggest after hearing of the pain ) Once she changed these things I have documentation stating it helped " so much " When of her bootcamp sessions were used [redacted] contacted me to purchase a second punch passAt the time of purchase a no refund policy had been put into place as I had learned from experience that people would chose not to go some day - family/work/personal/ reasons and then when the next round of sessions would start they would want them to be carried overThis was clearly noted in the advertising on [redacted] to which [redacted] and others had commented they would be attending/purchasingOn [redacted] contacted be saying she was going to hold off on her sessions until she saw her Dr about what could be done as her [redacted] were still bothering her [redacted] was the next time I heard from [redacted] She explained that her [redacted] were feeling better however her Dr didn't want her going into anything intense to aggravate itShe also had mentioned about a schedule change At this time I had reminded [redacted] about the no refund policy but that she could transfer the sessions or have someone else purchase themThis is what I had allowed a few people to do in the pastWhen she spoke of not receiving a physical punch card I explained to her that her sessions attended are tracked as attendance is taking each classIf I solely relied on participants bringing a card with them then when they forgot it or misplaced it I wouldn't know how many were usedSome people that purchased bootcamps would track for themselves to keep count knowing this procedure and agreeing it made sense after learning from handing out cards earlier in the year[redacted] became irate at my responseThere were no threat or scare tactics simply factsI let [redacted] know that provided a Drnote I would be able to process a full refund for the sessions she had not usedSeeing as she had given her reasoning for not being able to attend as a suggestion from her Dr I only was to assume this would be an easy resolution[redacted] then explained that she was too busy to see a Dr, that it was a waste of her and their time, and that she wouldn't be doing that and just wanted her money backTrying to reason with her I explained that I had reached out to a few friends who work in Dr offices ( without mentioning [redacted] s name ) and explained the situationThey confirmed that it would be an easy thing for the Dr to do [redacted] At the time this happened, without even know [redacted] had already contacted another client who was looking to sell sessions she wasn't using ( this person understood the policy ) I went above what was necessary and told the other lady that I was going to provide a refund to someone else if they provided a Dr note, so I would do so for her as wellShe was ecstatic, acknowledging that I didn't have to do that but she appreciated the fact that I wasThis woman within days provided me a copy of her note and the refund was immediately processed [redacted] Given that [redacted] s original reasoning for stopping classes was her [redacted] and Dr request a refund is an extremely easy solution, providing the noteIf that is not the case then it is like any other business modelYou cannot return a shirt you wore times when you decide you don't like it anymore[redacted] It is for these reasons alone that I used the example of a gym membership to [redacted] If [redacted] can provide a note as I mentioned a refund will be issued immediately Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been given the run around now for a monthBought the class punch card which was NEVER used and [redacted] did NOT inform me of a "No refund" policy and no where in the post of the promotion that she put on did it say anything about "no refunds" or any of her policies for the matterIf she wants to have a "No refund" policy then that's fine but it needs to be made clear to the customer at the time of purchase[redacted] I am not able to go to the Dr as she is out of the office [redacted] A Dr note will not benefit [redacted] in any way [redacted] A refund that shouldn't have to go through this process at allI was very surprised when she said she owned the company for the simple fact of the lack of customer service that was being provided and the run around and excuses she was giving me in order for me to get a refundIt's simpleShe did not state at the time of sale that this is "final sale" or "no refunds"No where in the same post as the promotion did it say about "no refunds"If it did say somewhere in the " [redacted] " hours, days or even months before hand that is not for the customer to go searching for something they don't even know exists! It has to be in the same post of in the communication of the saleAs a "business or [redacted] business owner" [redacted] This refund is for a class punch card, which was bought in advance and never used, nothing like a salad or even a garment that has been "tried on" or even wornObviously the latter would not be returnable and were terrible referencesA punch card which is paid for in advance before you use it is to be used at your convenience, hence "punch card"I have never been able to use a single class off of it and can no longer do soI should not have to go through all of this to get a refund for $** [redacted] I'm simply asking for a refund as I am not able to use what I paid forThere were absolutely no mentions of a "no return policy" at the time of sale, in the promotional post, or the numerous times I spoke with [redacted] to update her on my conditionNever did she mention an "expiry date" that is on the punch card, even though we arent provided with a physical punch card, so how are we the consumer suppose to know that there is an expiry date on these "Virtual cards" and what the expiry date is in the first place, let alone this "No refund policy"[redacted]
Initial Business Response /* (1000, 5, 2015/10/26) */
In [redacted] began my bootcamp classes. She had mentioned shortly after starting about [redacted] pain but had later discovered it was due to improper footwear and form ( both of which I suggest after hearing of the pain ) Once she changed...
these things I have documentation stating it helped " so much " When 5 of her 8 bootcamp sessions were used[redacted] contacted me to purchase a second 8 punch pass. At the time of purchase a no refund policy had been put into place as I had learned from experience that people would chose not to go some day - family/work/personal/ reasons and then when the next round of sessions would start they would want them to be carried over. This was clearly noted in the advertising on [redacted] to which[redacted] and others had commented they would be attending/purchasing. On [redacted] contacted be saying she was going to hold off on her sessions until she saw her Dr about what could be done as her [redacted] were still bothering her. [redacted] was the next time I heard from[redacted]. She explained that her [redacted] were feeling better however her Dr didn't want her going into anything intense to aggravate it. She also had mentioned about a schedule change.
At this time I had reminded[redacted] about the no refund policy but that she could transfer the sessions or have someone else purchase them. This is what I had allowed a few people to do in the past. When she spoke of not receiving a physical punch card I explained to her that her sessions attended are tracked as attendance is taking each class. If I solely relied on participants bringing a card with them then when they forgot it or misplaced it I wouldn't know how many were used. Some people that purchased bootcamps would track for themselves to keep count knowing this procedure and agreeing it made sense after learning from handing out cards earlier in the year.[redacted] became irate at my response. There were no threat or scare tactics simply facts. I let[redacted] know that provided a Dr. note I would be able to process a full refund for the sessions she had not used. Seeing as she had given her reasoning for not being able to attend as a suggestion from her Dr I only was to assume this would be an easy resolution.[redacted] then explained that she was too busy to see a Dr, that it was a waste of her and their time, and that she wouldn't be doing that and just wanted her money back. Trying to reason with her I explained that I had reached out to a few friends who work in Dr offices ( without mentioning[redacted]s name ) and explained the situation. They confirmed that it would be an easy thing for the Dr to do. [redacted]
At the time this happened, without even know[redacted] had already contacted another client who was looking to sell sessions she wasn't using ( this person understood the policy ) I went above what was necessary and told the other lady that I was going to provide a refund to someone else if they provided a Dr note, so I would do so for her as well. She was ecstatic, acknowledging that I didn't have to do that but she appreciated the fact that I was. This woman within days provided me a copy of her note and the refund was immediately processed.
[redacted]. Given that[redacted]s original reasoning for stopping classes was her [redacted] and Dr request a refund is an extremely easy solution, providing the note. If that is not the case then it is like any other business model. You cannot return a shirt you wore 5 times when you decide you don't like it anymore.[redacted] It is for these reasons alone that I used the example of a gym membership to[redacted]. If[redacted] can provide a note as I mentioned a refund will be issued immediately.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been given the run around now for a month. Bought the 8 class punch card which was NEVER used and [redacted] did NOT inform me of a "No refund" policy and no where in the post of the promotion that she put on did it say anything about "no refunds" or any of her policies for the matter. If she wants to have a "No refund" policy then that's fine but it needs to be made clear to the customer at the time of purchase.[redacted] I am not able to go to the Dr as she is out of the office [redacted]. A Dr note will not benefit [redacted] in any way. [redacted] A refund that shouldn't have to go through this process at all. I was very surprised when she said she owned the company for the simple fact of the lack of customer service that was being provided and the run around and excuses she was giving me in order for me to get a refund. It's simple. She did not state at the time of sale that this is "final sale" or "no refunds". No where in the same post as the promotion did it say about "no refunds". If it did say somewhere in the "[redacted]" hours, days or even months before hand that is not for the customer to go searching for something they don't even know exists! It has to be in the same post of in the communication of the sale. As a "business or [redacted] business owner" [redacted] This refund is for a 8 class punch card, which was bought in advance and never used, nothing like a salad or even a garment that has been "tried on" or even worn. Obviously the latter would not be returnable and were terrible references. A punch card which is paid for in advance before you use it is to be used at your convenience, hence "punch card". I have never been able to use a single class off of it and can no longer do so. I should not have to go through all of this to get a refund for $**. [redacted] I'm simply asking for a refund as I am not able to use what I paid for. There were absolutely no mentions of a "no return policy" at the time of sale, in the promotional post, or the numerous times I spoke with [redacted] to update her on my condition. Never did she mention an "expiry date" that is on the punch card, even though we arent provided with a physical punch card, so how are we the consumer suppose to know that there is an expiry date on these "Virtual cards" and what the expiry date is in the first place, let alone this "No refund policy".[redacted]